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Troubleshooting
Problem
You cannot redial.
You cannot make long
distance calls.
The handset does not display
the caller's name and/or
phone number.
The handset and/or base unit
does not announce the
displayed caller's name.
The handset and/or base unit
does not announce the
displayed caller's name
properly.
The handset cannot
automatically edit the Caller
List/incoming phone numbers.
The handset display exits the
Caller List or phone book.
66
Cause & Remedy
• If the last number dialed was more than
48 digits long, the number will not be redialed
correctly.
• Please make sure you have long distance
service.
• Check if Caller IQ is on. Turn Caller IQ off
(p. 70).
• You need to subscribe to Caller ID.
• Other telephone equipment may be
interfering with your phone. Disconnect it and
try again.
• Other electrical appliances connected to the
same outlet may be interfering with Caller ID.
• Telephone line noise may be affecting Caller
ID.
• The caller requested not to send his/her
Caller ID information (p. 29).
• If a (separate) Caller ID box is connected
between the unit and the telephone wall jack,
disconnect the Caller ID box or plug the unit
directly into the wall jack.
• The handset and/or base unit ringer volumes
are OFF (p. 17, 18).
• The Talking Caller ID feature is turned off.
Turn it on (p. 30, 31).
• Name pronunciation may vary. Name
pronunciation quality is based on names
most commonly used in the United States.
• The handset and/or base unit will announce
each letter of abbreviations, such as "Co."
and "Inc.".
• Caller ID supports names of up to 15 letters.
If the caller's name has more than 15 letters,
the name will not be announced correctly.
• The Caller ID number auto edit feature is
turned off. Turn it on (p. 34) and try again.
• You need to press [C] or [s] after editing
the number.
• Do not pause for over 60 seconds while
searching.
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