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Symptom
The system stops
• Remove the adapter and press the power button for
during use or does
approximately 6 seconds to reset the system. Once
not properly turn
the system is reset, press the power button again
off.
to turn on the computer.
- Caution: Unsaved data may be lost. Pressing the
power button while the PC is in use may cause
damage to the hard disk or a system error.
The touchpad is
• Press the Start button [
not functioning
[LG Smart Assistant]. Then press [Dashboard] >
properly.
[Touchpad].
• If the touchpad does not function properly, the
touchpad is either in the Touchpad Off (disabled)
state or Touchpad Auto (disabled when the mouse
is connected) state.
- For details on the touchpad settings, refer to the
LG Easy Guide of the LG PC Manuals.
You selected the
• Refer to [Recovering the System] in LG Easy Guide
wrong display
of the LG PC Manuals to initialize the PC and set
language for
the language again.
Windows.
• All data will be lost during the initialization, so you
must back up all critical data in advance.
The wireless
• Press [Fn] + [F6] to check if the wireless network
network is not
device is turned off.
connected.
- Press [Fn] + [F6] to set airplane mode to [OFF].
Click the Wi-Fi [
taskbar and check if AP displays properly.
• Every time you press [Fn] + [F6], the wireless
network and airplane mode turns on or off.
• You may not be able to connect to a secure wireless
network. Ask the wireless network administrator.
• Reinstall the wireless LAN driver.
Cause and Solution
] and run [All apps] >
] icon on the right side of the
Symptom
A certain site or
• Press the Start button [
program does not
[All apps] > [Windows Tools] > [Control Panel].
run.
• Select [View by] > [Small icons] > [User Accounts]
> [Change User Account Control settings] > [Never
notify] > [OK].
- LG Electronics and Microsoft recommend using
User Account Control.
I want to reinstall
• Press the Start button [
the driver.
Settings [
Then remove the driver to be reinstalled.
• Press the Start button [
> [LG Update & Recovery (or LG Update)].
Then, use the [Required Updates] or [Update list]
menu to reinstall the drivers.
- For some models without the Recovery function,
only the LG Update function is provided.
An error message
• Check if the system is infected with a virus or a
appears.
malicious code.
Pre-Tech Support Checklist
6
Cause and Solution
] and then select
] and then select
] > [Apps] > [Installed apps].
], select and run [All apps]
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