Ford MUSTANG 2022 Owner's Manual page 441

Symptom
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
I cannot connect my cell
phone.
Text messaging does not
work.
I cannot hear text messages.
2022 Mustang (CZG) Canada/United States of America, Vehicles Built From: 27-09-2021, enUSA, Edition date: 202110, First-Printing
SYNC 3
(If Equipped)
Possible Cause and Resolution
– Incorrect cell phone settings.
• Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
• Switch automatic phonebook download on. See
Settings (page 431).
– Incompatible cell phone.
• Check the compatibility of your cell phone on our
website.
– Cell phone malfunction.
• Switch your cell phone off and on to reset it and
try again.
• Install the latest cell phone firmware.
• Delete your device from the system and delete
SYNC from your device and try again.
• Switch automatic phonebook download off. See
Settings (page 431).
– You might not have switched on text message notific-
ations.
• Switch text message notifications on. See Phone
(page 421).
– Incompatible cell phone.
• Check the compatibility of your cell phone on our
website.
– Cell phone malfunction.
• Switch your cell phone off and on to reset it and
try again.
– Device message sharing is not enabled.
• Check the permissions on your device to ensure
text message sharing is enabled.
– Incompatible cell phone.
• Check the compatibility of your cell phone on our
website.
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