Alpine MHQ102 Owner's Manual

Limited Warranty Information
Thank you for choosing an Alpine product! We aim to please with our wide range of products
including Fountains, Birdbaths, Statuary, Pond Supplies & More. All of our products are
constructed from the highest quality materials. In the event that we have not achieved our usual
standard of excellence, we will repair or replace, at our discretion, within the warranty period. A
valid proof of purchase, with the purchase date clearly indicated, must be provided. Photos of
defective merchandise will also be required to help distinguish the actual cause of the defect.
Please read below for a detailed description of warranty coverage.
• Water Damage
Alpine products are not manufactured to withstand extreme temperatures. Improper storage
that allows water to freeze within a product may cause damage and is considered negligence
and will, therefore not be covered under this warranty. The use of "hard water" and/or caustic
cleaners can affect the paint or other finishes. Failure to keep the unit clean, and use of such
additives/cleaners, will also void the warranty. Please note: for fountains, it is normal for some
splashing to occur and protecting the immediate surfaces is not the responsibility of Alpine
Corporation
• Paint & Color (Retention and/or Loss)
The use of water will cause natural erosion to the color. This area can be touched up using
standard paint. The paint is designed to protect the entire finish against breakdown of color.
As with any product, all finishes with time will gradually fade and discolor. The warranty will
only cover against severe or complete fading within the first year from date of purchase with
the above exclusion.
Procedure/Service
•
Should a warranty/claim be needed, you should contact the retailer from whom you purchased
the product. If that is not an option, you can contact Alpine Corporation at www.alpine4u.com.
When contacting Alpine Corporation, you must be prepared to show proof of purchase,
provide photographs and any other information needed to validate your claim. This may be
necessary to distinguish between a partial or complete replacement of a defective product.
The warranty does not cover any items with multiple parts; the warranty will ONLY cover the
individual component of the unit/item that may be defective. Replacement parts can be made
available to a consumer through the original selling party, or an approved parts retailer. If this
is not an option, contact our customer service department. Item is covered under
limited warranty from the date of purchase. If your purchase was after our 30-day grace
period, payment information will be requested for shipping charges.
Not Covered Under Warranty
•
The limited warranty will NOT cover cases of damages due to
1. Inadequate care and/or neglect
2. Environmental and/or natural elements
3. Immersion in water, unless specified
4. Improper Installation/Storage and/or Maintenance
This warranty is void if the product has been damaged by accident, misuse, negligence, improper
installation and/or modifications have occurred. This includes any and/or all defects arising out of
freezing water damage, hard water damage, failure to keep the unit clean and free of harmful
additives such as bleach, chlorine, etc.... which affects the paint and/or parts. This warranty also
does not cover any additional charges or installation, removal, disposal and/or shipping costs or
consequential damage associated with any warranty claim.
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Owner's Manual
Item # MHQ102
Brown Polyresin Rattan Egg Chair
with Cushion and Metal Stand
one year
V1.0