Renault KWID 2023 User Manual page 148

6.3 Intervening cause: The vehicle is immobilized by a breakdown resulting from an unforeseen
mechanical, electrical or electronic fault, covered by the Manufacturer's New Vehicle Warranty.
6.4 Assistance service provider
6.4.1 The Assistance services are exclusively provided by Renault Assistance.
6.4.2 RIPL a nd Renault authorized dealers shall not be liable to reimburse the Customer for the
expenses/ cost of repair or replacement of any parts or any labour charges or any other
expenses incidental or ancillary thereto, if the Customer does not avail the services of
Renault Assistance as detailed herein.
6.4.3 Before calling Renault Assistance, the Customer should make a note of the following
information so that the breakdown can be dealt with as efficiently as possible:
6.4.3.1 Precise location of the breakdown: road and number, motorway and milepost,
visible landmarks, etc.
6.4.3.2 Vehicle identification: identification number - refer to sticker located on rear left side
door quarter glass or stated in the Owner's Manual, vehicle registration number,
engine type.
6.4.3.3 Telephone number on which the Customer can be reached.
6.4.4 On r eceiving the call from the Customer, and depending on the circumstances, Renault
Assistance shall arrange and cover the costs of the services defined below:
6.4.4.1 The Customer will not be liable to pay any costs in advance, excluding any costs for
connecting journeys and, taking into account current regulations, any towing costs in
the event that the vehicle is towed on a motorway or similar highway. In this case, the
Customer m ust advise Renault Assistance as soon as they exit the motorway or
similar highway.
6.5 WARNING: Renault Assistance will not be liable for any costs accrued by the Customer without prior
written consent from Renault.