Oki assumes no responsibility for the results of errors beyond its control. Oki also cannot guarantee that changes in software and equipment made by other manufacturers and referred to in this guide will not affect the applicability of the information in it.
OTES CAUTIONS AND WARNINGS NOTE A note provides additional information to supplement the main text. A caution provides additional information which, if ignored, may result in equipment malfunction or damage. A warning provides additional information which, if ignored, may result in a risk of personal injury. CAUTION! WARNING! C9800 User’s Guide>...
NTRODUCTION Congratulations on buying an Oki color printer. Your new printer is designed with advanced features to give you clear, vibrant color prints and crisp black and white pages at high speed on a range of print media for the office.
EATURES The following features are standard on all models: > Up to 36 pages per minute in full color for fast printing of high impact color presentations and other documents > Up to 40 pages per minute in black and white for fast and efficient printing of all general purpose documents not requiring color >...
NOTE Images used in this manual may include optional features that your printer does not have installed. Also, they may omit features not essential to the description of a particular function. This manual is your user’s guide (check the web site, my.okidata.com, for the most up-to-date version) for your printer...
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This is an electronic document stored on the Documentation > This User’s Guide: to help you to become familiar with your printer and make the best use of its many features. Also included are guidelines for troubleshooting and maintenance to ensure that it performs at its best. Additionally, information is provided for adding optional accessories as your printing needs evolve.
NLINE USAGE This guide is intended to be read on screen using an Adobe Acrobat Reader. Use the navigation and viewing tools provided in Acrobat. You can access specific information in two ways: > In the list of bookmarks down the left hand side of your screen, click on the topic of interest to jump to the required topic.
RINTING PAGES The whole manual, individual pages, or sections may be printed. The procedure is: From the toolbar, select [File], then [Print] (or press the Ctrl + P keys). Choose which pages you wish to print: [All pages], (1), for the entire manual. [Current page], (2), for the page at which you are looking.
RINTER AND PAPER OVERVIEW PENING AND CLOSING THE TOP COVER To open the top cover, squeeze the top cover handle (1) to release the catch and raise the cover. To close the top cover, push gently (1) until the cover stops midway and then push harder (2) to close the cover completely.
DENTIFYING MAJOR COMPONENTS The major components of your printer are identified in the graphics below. Paper holding arm Top cover (face-down stacker) MP Tray (multi-purpose tray) Tray 1 side cover Paper size label Paper gauge Tray 1 (paper tray) Control panel Top cover handle C9800 User’s Guide>...
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Face-down stacker Power (on/off) switch Face-up stacker Duplex unit C9800 User’s Guide> 15...
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Interface unit Network interface connector Parallel interface connector USB interface connector Power connector Ventilation openings C9800 User’s Guide> 16...
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Image drum cartridge and toner cartridge (Cyan) Image drum cartridge and toner cartridge (Magenta) Image drum cartridge and toner cartridge (Yellow) Image drum cartridge and toner cartridge (Black) Toner cartridge Image drum cartridge Fuser unit LED heads C9800 User’s Guide> 17...
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Belt unit Drum basket handle Drum basket C9800 User’s Guide> 18...
Contains PCL and PS drivers, utilities and productivity software for the PCL driver. > Documentation Contains documentation in electronic form to describe how to use the printer for day-to-day tasks. > EFI Utilities Contains utilities for use with the EFI Fiery driver C9800 User’s Guide> 19...
APER RECOMMENDATIONS Your printer will handle a variety of print media, including a range of paper weights and sizes, transparencies and envelopes. This section provides general advice on choice of media, and explains how to use each type. The best performance will be obtained when using standard weight 20 –...
APER INPUT AND OUTPUT INFORMATION The following table relates paper parameters to input trays (Tray 1 to Tray 5 (numbering from the top) and MP Tray) and to output areas (Face-down stacker and Face-up stacker). TYPE SIZE Plain paper A3, A3 Nobi, A3 Wide, A4, A5, A6, B4, B5, Letter, Legal 13, Legal 13.5, Legal 14,...
20 lb (75 g/m²) paper. If you have identical paper stock loaded in another tray (for example Tray 2 or the MP Tray), you can have the printer automatically switch to that other tray when the current tray runs out of paper.
DOWN STACKER The face-down stacker on the top of the printer can hold up to 500 sheets of 20 lb (80 g/m²) standard paper, and can handle paper stocks from 17 – 57 lb (64 – 216 g/m²). Pages printed in reading order (page 1 first) will be sorted in reading order (last page on top, facing down).
RAY AND STACKER EXAMPLES OADING RAYS Tray 1 is used in the following example. Pull out the tray. Press the paper rear stopper tab (1) and adjust the tab to the required paper size. Fan the paper to be loaded then tap the edges of the stack on a flat surface to make it flush.
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Do not overfill the paper tray. Capacity depends on the paper type. > Do not load damaged paper. > Do not load paper of different sizes or types at the same time. Gently push the tray back into the printer. C9800 User’s Guide> 25...
MP T SING THE Squeeze the handle (1) and open the multi-purpose tray. Fold out the paper support section and swivel out the extension supports (2). Adjust the paper guides (3) to the size of the paper being used. C9800 User’s Guide> 26...
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> Envelopes should be loaded face-up with long edge into the printer. Do not select duplex printing on envelopes. > Do not leave space between the paper and the guides. >...
SING THE STACKERS Face-down stacker When the face-up stacker (1) on the left side of the printer is closed (its normal position), paper is ejected to the face-down stacker on the top of the printer. Face-up stacker The face-up exit path is used for heavy paper (cardstock etc.), envelopes, transparencies, and labels.
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Flip out the paper support (2). Swivel out the paper support extension (3). C9800 User’s Guide> 29...
The parts of the control panel are identified and briefly explained below: Shutdown/Restart button Hold down for more than 2 seconds for a soft shutdown. You can then press this button again for a restart or use the Power switch to turn off the printer completely. C9800 User’s Guide> 30...
Flashing: indicates error(s) present but printing can continue On: indicates error(s) present and printing cannot continue Display panel Displays status and setup information for the printer and user help information in your chosen language Up-arrow button Enters menu mode and enables upward movement through...
Many of these menu settings can be, and often are, overridden by settings in the Windows printer drivers. However, several of the driver settings can be left at "Printer Setting," which will then default to the settings entered in these printer menus.
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The steps involved in using the menus are typically as follows: Ensure that the display panel indicates that the printer is ready to print. Enter User menu mode by pressing either the Enter button or the Up-arrow or Down-arrow button and press the latter two repeatedly until the desired menu is highlighted in the displayed list.
ETTING STARTED This section provides information to help you get started with using your printer. RINTER LOCATION Check that you have sufficient space for access: > around your printer: 60cm 24in 20cm 8in 100cm 40in C9800 User’s Guide> 35 60cm...
> above your printer: URNING URNING Hold down the Shutdown/Restart button (1) on the control panel for more than 2 seconds to start the shutdown process. 70cm 28in C9800 User’s Guide> 36...
If the display panel shows that you can either turn off or restart the printer, press Shutdown/Restart to turn on the printer. If the printer is turned off (no power), use the On/Off switch to turn on the printer. Please wait as this may take a short time. C9800 User’s Guide> 37...
(not Windows 95 upgraded to Windows 98) or Macintosh. This port requires a cable conforming to USB version 2.0 or above. The printer may not work if a USB- compatible device is connected concurrently with other USB-compatible machines. When connecting multiple printers of the same type, they appear as *****, ***** (2), ***** (3), etc.
Do not connect the USB cable at this time. You will be instructed when to connect the USB cable when you run the Drivers CD. If you are connecting your printer directly to a stand alone computer proceed to the section entitled “Printer Drivers”.
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Remove the protective cover from the network connector on the printer. Connect an Ethernet cable between the printer and an Ethernet hub. C9800 User’s Guide> 40...
Turn on the printer and then the computer. If your printer is to be installed as a network printer, please refer to the relevant section in the Software Installation Guide and Configuration Guide for further details on how to configure the network connection before installing the printer drivers.
PERATION SING THE PRINTER For full details of how to use the printer and any optional accessories to print jobs efficiently and effectively, please refer to the Printing Guide. C9800 User’s Guide> 42...
Configuration>Supplies Life>Cyan Toner The percentage of Cyan Toner remaining is displayed on the display panel and the printer then returns to the ready to print status. EPLACEMENT INDICATIONS The display panel provides messages to the effect that...
ONSUMABLE ITEM ORDER INFORMATION ITEM Toner, Black Toner, Cyan Toner, Magenta Toner, Yellow Image drum, Black Image drum, Cyan Image drum, Magenta Image drum, Yellow Staples AINTENANCE ITEM ORDER DETAILS ITEM Fuser unit Belt unit Waste toner bottle Hopping roller set (Tray) Hopping roller set (MPT) LIFE...
Each consumable or maintenance item comes complete with its own installation details which give full instructions on replacement. You are advised to follow these instructions carefully. Only use genuine Oki Original consumables to ensure the best quality and performance from your hardware. Non-Oki Original products may damage your printer’s performance and invalidate your warranty.
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With an LED lens cleaner or soft cloth, gently wipe each of the four heads (1). Move the cleaner as shown, using a clean section of the cleaner with each pass. Be careful not to damage the guards (2). Close the top cover. C9800 User’s Guide>...
Remove items like a wrist watch or bracelet then use the Shutdown/Restart button followed by the On/Off switch to turn the printer off. Open Tray 1 side cover and pull out the paper guide plate (1). C9800 User’s Guide> 47...
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Remove Tray 1 completely from the printer. Gaining access through the gap left by Tray 1, wipe the 3 paper feed rollers (2) with a soft cloth lightly moistened with water. Replace Tray 1. C9800 User’s Guide> 48...
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Return the paper guide plate to its original position and close Tray 1 side cover. Turn on the printer. C9800 User’s Guide> 49...
LEANING THE PRINTER CASING Turn the printer off by using the Shutdown/Restart button followed by the On/Off switch. Wipe the printer surface with a soft cloth moistened sparingly with water or neutral detergent. Use a soft dry cloth to dry the printer surface.
Turn on the printer. MPTYING THE PUNCH CHIP BOX ACCESSORY When the display panel indicates that the punch chip box is full, empty the box as follows: Operate the Finisher lever and move the Finisher away from the printer. UNCH UNIT OPTIONAL...
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Pull out the punch chip box, being careful to keep it level so as not to spill any chips. Discard the chips in an appropriate place. Replace the punch chip box carefully into the Finisher. C9800 User’s Guide> 52...
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Check that the punch chip box has been replaced correctly then move the Finisher back into position, being careful not to trap your fingers. C9800 User’s Guide> 53...
PTIONAL ACCESSORIES This section describes optional accessory equipment for your printer. The following accessories are available: > memory expansion DIMM > second, third paper tray (to increase paper input capacity) > high capacity feeder (equivalent to three paper trays) (C9800hdn only) NOTE 1.
> Finisher Refer to the Printing Guide for driver setting details. Once your printer has been upgraded with an MFP Upgrade Kit, refer to the C9800 MFP User’s Guide on the Documentation CD. C9800 User’s Guide> 55 ORDER NUMBER...
PRINTER If a paper jam occurs, a message appears on the display panel in the printer Control Panel. You can press the Help button to display guidance on how to clear the jam. For full details of clearing jams, refer to the following paragraphs, which correspond to the paper jam messages.
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Holding it by the tab (2), turn the paper guide outward. Carefully remove the jammed paper. Put the paper guide back into position and close Tray 1 side cover. C9800 User’s Guide> 57...
PEN COVER PAPER JAM If the MP Tray is open, close it so that the side cover (1) is visible. Pull the release lever (2) and pull open the side cover. SIDE COVER C9800 User’s Guide> 58...
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Carefully remove the jammed paper. Close the side cover. C9800 User’s Guide> 59...
PEN COVER PAPER JAM Squeeze the top cover handle (1) and open the top cover. Be careful not to touch the fuser unit which is hot after printing. Squeeze the basket handle (2) and raise the drum basket. TOP COVER WARNING! C9800 User’s Guide>...
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If the fuser unit is hot, wait until it cools before attempting to remove any jammed paper. Holding the fuser unit (4) by the handle, lift it out of the printer and place it on a flat surface. WARNING! C9800 User’s Guide> 61...
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Pull up the jam release levers (5) and remove the jammed paper. Carefully replace the fuser unit into the printer and turn the lock lever (6) in the direction shown to lock the fuser unit. C9800 User’s Guide> 62...
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If paper is jammed near the paper exit, open the face-up stacker (7). Open the side cover (paper exit) (8) and remove the jammed paper. C9800 User’s Guide> 63...
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Close the side cover (paper exit) and then the face-up stacker. Return the image drum basket (9) into position and check it is locked. C9800 User’s Guide> 64...
Close the top cover and ensure it is latched. – APER JAMS DUPLEX UNIT HECK DUPLEX UNIT PAPER JAM If a Finisher unit is attached to your printer, operate the lever (1) of the Inverter unit to separate the Inverter from the printer. C9800 User’s Guide> 65...
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Operate the duplex cover release button (2) and open the cover. Carefully remove any jammed paper. C9800 User’s Guide> 66...
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Operate the levers (3) and pull out the duplex unit. Holding the front top cover by the grip (4), push it gently inwards and raise it. C9800 User’s Guide> 67...
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Remove any jammed paper. In similar manner, check for and clear any paper jammed under the rear top cover. C9800 User’s Guide> 68...
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Replace the two top covers. Raise the front cover of the duplex unit. C9800 User’s Guide> 69...
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Push the duplex unit back into position. If you detached a Finisher unit to gain access to the duplex unit, replace the Finisher unit. C9800 User’s Guide> 70...
INISHER PAPER JAM Use the Help button on the printer control panel to check the number displayed. You will need this to be able to clear the paper jam. The following paragraphs explain what to do for each of the indicated numeric codes.
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Open the Finisher top cover. Carefully remove any jammed paper. Close the Finisher top cover. C9800 User’s Guide> 72...
Move the Finisher back into position and connect it to the Inverter. 594, 597, 598/ 644, 646 ( Operate the Finisher lever (1) and move the Finisher away from the Inverter. PAPER JAM IN INISHER C9800 User’s Guide> 73...
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Open the Finisher front cover (2). Continue to turn the lower knob (3) clockwise until any jammed paper is completely ejected. C9800 User’s Guide> 74...
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Remove the ejected paper. Close the Finisher front cover. C9800 User’s Guide> 75...
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Open the Finisher right side cover. Carefully remove any jammed paper. C9800 User’s Guide> 76...
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Close the Finisher right side cover. Move the Finisher back into position and connect it to the Inverter. C9800 User’s Guide> 77...
590 ( PAPER JAM IN INISHER Operate the Finisher lever (1) and move the Finisher away from the Inverter. Move the tab (2) on the right side of the Finisher to align it with the mark (3). UNCH UNIT C9800 User’s Guide> 78...
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Open the Finisher top cover. Carefully remove any jammed paper. Close the Finisher top cover. C9800 User’s Guide> 79...
Move the Finisher back into position and connect it to the Inverter. HECK NVERTER PAPER JAM Operate the Finisher lever (1) and move the Finisher away from the Inverter. C9800 User’s Guide> 80...
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Squeeze the recessed handle (2) and open the left side cover of the Inverter. Carefully remove any jammed paper. C9800 User’s Guide> 81...
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Close the Inverter left side cover. Move the Finisher back into position and connect it to the Inverter. C9800 User’s Guide> 82...
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Operate the Inverter lever (3) and separate the Inverter from the printer. Open the right side door (4) of the Inverter. C9800 User’s Guide> 83...
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Remove any jammed paper. Close the right side door. C9800 User’s Guide> 84...
Your print media is not aligned properly in the paper tray. Your envelopes to be printed are not oriented properly. SUGGESTED REMEDY Place the printer on a steady, level surface. Use appropriate media. Use media that has been stored in appropriate temperature and humidity conditions.
SUGGESTED REMEDY Wipe the roller with a cloth moistened with water. Replace the feed rollers. Select the correct printer menu settings for [Media Weight] and [Media Type]. POSSIBLE CAUSES The LED head is dirty. The toner is low.
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Printing is light. The toner cartridge is not properly seated. The toner is low. The paper is moist. The paper is not suitable for the printer. Thickness and type of paper are inappropriate. Recycled paper is being used. Partially faded Paper is moist or dry.
SYMPTOMS White area of paper is lightly stained. Periphery of the letters is smudged. Toner comes off when it is rubbed. Glossiness is not uniform. – F TAPLE JAMS INISHER HECK INISHER TAPLE When the display indicates a staple jam has occurred, clear the jam as follows: Open the Finisher front cover.
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Turn the knob in the direction indicated until the colored indicator appears. Remove any paper that awaits stapling in the paper ejection area. Pull out the staple unit. C9800 User’s Guide> 89...
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Turn the knob in the direction indicated to move the stapler to the front. Grip both sides of the staple cartridge, pull it up and remove Raise the staple cartridge gate. C9800 User’s Guide> 90...
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Remove all staples that are emerging from the staple case. Return the staple cartridge gate to its original position. Replace the staple cartridge. C9800 User’s Guide> 91...
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Ensure that the staple cartridge is securely installed back into the staple unit then push the staple unit fully home. Close the Finisher front cover, being careful not to trap your fingers. C9800 User’s Guide> 92...
PECIFICATIONS ITEM Dimensions Weight Print speeds Resolution Emulations Memory Paper input at 20 lb (75 g/m²) Paper weight Paper output Interfaces Duty cycle Toner life Image drum life Belt life Fuser life Waste toner bottle life Power rating Power consumption Operating environment SPECIFICATION 25.8x24.4x18.2 in (WxDxH)
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ITEM Noise level C9800 User’s Guide> 94 SPECIFICATION Operating: 53dBA maximum Standby: 40dBA maximum Power save: 40dBA maximum after 30 mins background level...
You can access help details by pressing the HELP button. The printer has tried to take paper from a tray that has been removed. Ensure that tray tttttt is correctly located or put tray tttttt loaded with paper back into the printer.
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MESSAGE Open Cover Paper Remains tttttt Please see HELP for details Check Image Drum cccccc Please see HELP for details C9800 User’s Guide> 96 COMMENT Additional paper has been detected after a paper jam has been cleared. Open tttttt side cover to check for additional paper. You can access help details by pressing the HELP button.
The remainder of the menus above are intended for more specialized usage and are not described further here. For full details of using all menus to configure and use the printer, refer to the Configuration Guide. ENU SYSTEM C9800 User’s Guide> 97...
ONFIGURATION RINT OUNT ITEM VALUE Color Page nnnnnn Monochrome nnnnnn Page Traym nnnnnn MP Tray nnnnnn INISHER OUNT ITEM VALUE Staple nnnnnn Punch nnnnnn Finisher nnnnnn DESCRIPTION Displays number of color printed pages converted to Letter equivalent. Displays number of monochrome printed pages converted to Letter equivalent.
UPPLIES ITEM VALUE xxxx Drum Remaining nnn% Belt Remaining nnn% Fuser Remaining nnn% xxxx Toner Remaining nnn% (n.nK) ETWORK The items and settings displayed are specific to your system. Full details are given in the Configuration Guide. DESCRIPTION Displays the remaining life span of the xxxx drum as a percentage where xxxx can be...
Displays detected paper size of Traym. Displays detected paper size of the MP Tray. DESCRIPTION Displays serial no. of the printer. Displays Asset Number. Asset Number is 8 alphanumeric characters that can be assigned by a user. Same as Asset Number of Menu Map.
To display the total monochrome pages printed so far (remembering that a duplex page counts as two pages): Ensure that the display panel indicates that the printer is ready to print. Enter menu mode by pressing either the Up-arrow or Down-arrow button and press them repeatedly until the Configuration menu is highlighted.
PrintMe Log Execute RINT NFORMATION EXAMPLE To print a printer demo page to demonstrate how your printer prints: Ensure that the display panel indicates that the printer is ready to print. Enter menu mode by pressing either the Up-arrow or Down-arrow button and press them repeatedly until the Print Pages menu is highlighted.
Press the Up-arrow or Down-arrow buttons repeatedly until Demo page is highlighted. Press the Enter button to select this Item and the demo page is printed. After printing, the printer returns to ready to print status. RINT ECURE ITEM VALUE...
Sets Custom paper length for Traym. Sets for the same direction as paper movement. Sets the media type for Traym. User Type1 to User Type5 are reserved for custom paper sizes set in the printer driver.
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A5/A6 Postcard C9800 User’s Guide> 105 DESCRIPTION Sets media weight for Traym. The printer detects A3 Nobi, A3 Wide and Tabloid Extra sizes as the same. Use this setting to tell the printer which of the three sizes is loaded in Traym.
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ITEM VALUE MP Tray Config Paper Size X Dimension Y Dimension A3 Nobi A3 Wide A4 Sht Edge A4 Long Edge B5 Short Edge B5 Long Edge Legal 14 Legal 13.5 Tabloid Extra Tabloid Letter Sht Edge Letter Long Edge (L) Executive Custom Com-9...
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ITEM VALUE MP Tray Config Media Type Media Weight Tray Usage Plain Letterhead Transparency Labels Bond Recycled Card stock Rough Glossy Envelope User Type1 User Type2 User Type3 User Type4 User Type5 Auto Light Medium Light Medium Medium Heavy Heavy Ultra Heavy 1 Ultra Heavy 2 Ultra Heavy 3...
Change to Job if you wish the message to automatically clear when a new print job is received. Sets whether the printer is automatically recovered when Memory Overflow or Tray Request occurs. If paper is not fed within this time in manual feed, the job is cancelled.
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+0.01 – +0.08 -0.08 – -0.01 C9800 User’s Guide> 109 DESCRIPTION Sets the printing operation when insufficient toner is detected. Continue: the printer can continue printing while remaining online. Stop: the printer stops printing and goes offline. ON: continues printing the job,...
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ITEM VALUE Print Position Duplex X Adjust Adjust Duplex Y Adjust xxxx Darkness +1 – +3 -4 – -1 xxxx Reg Fine Adjust +1 – +3 -3 – -1 0.00 +0.25 – +2.00 -2.00 – -0.25 0.00 +0.01 – +0.08 -0.08 –...
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ITEM VALUE Paper Black Setting +1 – +2 -2 – -1 Paper Color Setting +1 – +2 -2 – -1 Transparency Black Setting +1 – +2 -2 – -1 Transparency Color Setting +1 – +2 -2 – -1 Drum Cleaning Hex Dump Execute C9800 User’s Guide>...
1 – T ENUS EXAMPLE To print on transparencies (accommodated in Tray1): Ensure that the display panel indicates that the printer is ready to print. Enter menu mode by pressing either the Up-arrow or Down-arrow button and press them repeatedly until the Menus menu is highlighted.
2 – MP T ENUS EXAMPLE To set paper size in the MP Tray: Ensure that the display panel indicates that the printer is ready to print. Enter menu mode by pressing either the Up-arrow or Down-arrow button and press them repeatedly until the Menus menu is highlighted.
KI SERVICE CENTERS UTHORIZED ERVICE ROVIDERS Oki Data has over 2,000 local Authorized Service Providers in North and South America. For the most comprehensive, up-to-date listing of Oki Data authorized Service Centers: Consult our web site at www.okidata.com In the U.S. and Canada, call 1 800...