Page 1 User Guide...
Page 2 © 2023 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC.
Page 3: Table Of Contents
Contents Set up phone About your hardware Insert or remove SIM card Copy data from old phone Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics When your phone is closed About your home screen...
Page 4 Customize your Favorites tray Use widgets, shortcuts, or folders Arrange apps and control icon's look Allow or prevent home screen rotation Remove Google feed Remake your home screen with launchers Lock screen Use a screen saver Use apps Open, close, switch apps...
Page 5 Clock app Set alarms Use timer or stopwatch Set date and time Photos app Share photos and videos Upload photos and videos Contacts, calls, voicemail Contacts Add contacts Edit or delete contacts Star your favorite contacts Sort contacts Share contacts...
Page 6 Connect with Bluetooth Tap & pay with NFC Share or receive with NFC Share files and links with nearby Android phones Transfer files between phone and computer (USB) Cast screen or media to TV Print from your phone About wireless sharing Apps &...
Page 7 Stop automatic rotation Change font and display size Set lock screen preferences Accessibility Visual assistance Hearing assistance Dexterity assistance Use accessibility shortcuts Security About security Protect against harmful apps Make sure your phone can be found Lock and unlock phone...
Page 8 Swipe fingerprint for notifications Turn flashlight on and off Twist phone to open camera Back up phone Users and guests Share your phone Add, modify, remove users Add or delete guest About phone Record your IMEI number Find legal and product information...
Page 9 Update Android software Reset Wi-Fi, cellular data, and Bluetooth Reset phone Get more help...
Page 10: Set Up Phone
Set up phone About your hardware Hardware diagram Microphone External display Proximity and ambient light sensor Tray for physical SIM card Time-of-flight sensor for measuring distance to improve photos LED flash USB-C port to charge phone, transfer files, share data connection with tethered devices, and use wired headphones Camera...
Page 11 Set up phone Power button Earpiece Selfie camera Volume up/down button Internal display Microphone Care for your phone Your folding phone requires a little care for best performance. To protect the hinge: • Don't open the phone farther than the hinge allows. •...
Page 12: Insert Or Remove Sim Card
Set up phone • It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen. • When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings, including the charging port, headphone jack, microphones and speakers.
Page 13 Set up phone Insert the tool into the hole in the tray and gently push to pop it out. Insert (gold contacts down) or remove the card. Push the tray back into the phone. Note: If you need to activate a SIM, contact your carrier. Change active SIM If your phone has an eSIM and you've inserted a physical SIM, only one SIM can be active at a time.
Page 14: Copy Data From Old Phone
Set up phone Go to Settings > Network & internet > Change active SIM. Touch the SIM to use, then touch Change SIM. Fix an issue If you’re having problems, try these troubleshooting steps. Copy data from old phone Copy data from iPhone You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google account:...
Page 15 Set up phone On your new phone: If this is the first time you’ve turned it on, select your language on the setup screen. If you skipped copying files during setup, open the Settings app and touch Finish setting up your device.
Page 16: Set Up Voicemail
Set up phone Open the Contacts app. Touch > Select where to save the contacts: • If you have multiple Google accounts, touch and choose the account where you want to save them. • To save them to your phone, touch Device. Select the contacts to import and touch Import.
Page 17: Set Up Email
Set up phone Set up email Set up personal email You can add multiple email accounts of the following types: • Gmail • Personal email from other providers (IMAP/POP) If you added a Google account on your phone: • When you open the Gmail app for the first time, you'll see your email for that account. You're already set up.
Page 18: Prepare For Emergencies
Set up phone Follow the onscreen instructions to enter your email address, password, and other information from your company's IT department. Switch account views In the Gmail app, touch your profile icon , then select an account. To open each inbox with one touch from your home screen, add task shortcuts: Touch &...
Page 19: Make It Yours
Set up phone Send your location to emergency services Not all carriers and countries support this feature. If Android Emergency Location Service (ELS) works in your country and on your carrier's network and if you haven't turned off ELS, when you call or text an emergency number, ELS sends your location to authorized emergency responders to help them locate you.
Page 20 Set up phone • Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be interrupted. Protect your phone • Set up a screen lock. • Set up fingerprint security to unlock your screen safely and quickly with a touch. •...
Page 21: Learn The Basics
Learn the basics When your phone is closed You can do a lot on the small external display (Quick View Display). Swipe for settings, apps, notifications If your phone is locked: • Swipe up to unlock • Swipe down for quick settings •...
Page 22: About Your Home Screen
Learn the basics Add/remove contact shortcuts Unlock and swipe left twice. Adjust shortcuts: • To add, touch Add shortcuts, select the type, then select the contact. • To remove, touch & hold the icon, then touch Control media To access the media player: •...
Page 23 Learn the basics What’s on the screen Status bar: Displays the time and icons that tell you about your phone's battery and network connections. Swipe down to see your notifications quick settings. Widget: You can add widgets to your home screen for quick access to information or frequent tasks.
Page 24: About Your Lock Screen
Learn the basics • Touch & hold an item you want to move, then drag it to the new location. • Group icons into folders. Change how you get around: You can replace the navigation bar with the navigation icons. Change how it looks: •...
Page 25: New To Android
Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. •...
Page 26: If You Had An Iphone
Learn the basics : New to Android? In most apps you can touch or for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it.
Page 27: About Your Google Account
Learn the basics : New to Android? In the cloud: Your Google account is your key to cloud storage with Google. If you migrated your contacts to your phone, then you can see them from any device or computer by logging into Gmail. Your Google account includes apps like Calendar and Drive that let you work well with others.
Page 28 Learn the basics : New to Android? • On the left, icons tell you about apps, such as new messages or downloads. If you don't know what one of these icons means, swipe the status bar down for details. • On the right, icons tell you about your phone's battery level and network connections.
Page 29 Learn the basics : New to Android? Data Saver is on, preventing apps from using background data. Wi‑Fi network within range. Connected to Wi‑Fi network. Poor connection to Wi‑Fi network. No SIM card. Location services are in use. Airplane mode on. CONNECTIVITY Bluetooth connected.
Page 30 Learn the basics : New to Android? SYNC AND UPDATES App updates are available for download from Play Store. Email and calendar sync in progress. Upload complete. Download complete. Google backup in progress. Google backup complete. SOUND Vibrate. DO NOT DISTURB Do Not Disturb is on.
Page 31: Phone Terms You Should Know
Learn the basics : New to Android? ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message. New voicemail. Important alert. OTHER ICONS Screenshot is available. Focus mode is on. Apps that you download might show other icons to alert you about their status.
Page 32 Learn the basics : New to Android? Bluetooth™ A short-range wireless technology you can use to connect a device to other nearby Bluetooth-capable devices and accessories, such as headsets, speakers, printers, etc. Use Bluetooth to make handsfree calls on a headset or in your car, listen to music on wireless speakers, use a wireless mouse or keyboard, or print a document in another room.
Page 33 Learn the basics : New to Android? sync The process of sharing the same information across multiple devices and websites. Contacts, calendars and email are often synced through cloud services, so you can enter information on one device and access it through another.
Page 34: Get Around On Your Phone
Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.
Page 35: Move Between Apps And Screens
Learn the basics : Get around on your phone Tip: If you have visual impairments, you can enable additional magnification gestures. Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.
Page 36: Use Quick Settings
Learn the basics : Get around on your phone Use 3-button navigation Use these icons to move between screens and apps if you chose 3-button navigation. takes you back one screen. returns you to the home screen from any app. lets you switch between recent apps.
Page 37 Learn the basics : Get around on your phone Bluetooth Do Not Disturb Auto-rotate Flashlight Audio effects (Appears after you turn on Audio effects the first time.) Battery Saver Mobile data Airplane mode Screen Cast...
Page 38 Learn the basics : Get around on your phone Data Saver (Appears after you turn on Data Saver the first time.) Night Light (Appears after you turn on Night Light the first time.) Bedtime mode (Appears after you turn on Bedtime mode the first time.) Wi-Fi hotspot (Appears after you turn on hotspot the first time.) You can also slide...
Page 39: Turn Screen Off And On
Learn the basics : Get around on your phone Drag to add, remove, or rearrange. Tip: If you’re rearranging, know that only the first six settings show on the external display. To return quick settings to its original state, touch > Reset. Tip: You can also change the background color to be light or dark.
Page 40: Capture Your Screen
Learn the basics : Capture your screen Take screenshots Take a screenshot Do one of the following: • Touch & hold three fingers on the screen. (If this doesn't work, turn Three finger screenshot on.) • Press & hold the Power button, then touch Screenshot. •...
Page 41 Learn the basics : Capture your screen Find screenshots later Open the Photos app and touch Library > Screenshots.
Page 42: Discover Useful Tools
Learn the basics : Discover useful tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.
Page 43: Get Directions To A Location
Learn the basics : Discover useful tools Fix an issue If Google Assistant isn't recognizing your voice: Battery Saver If it's on, you need to get your assistant's attention by touch instead of voice, or turn off Battery Saver. If it's off, then follow the remaining steps. Open the Google app.
Page 44: Use Clock And Weather Widget
Learn the basics : Discover useful tools Use clock and weather widget Add widget to home screen Put a clock on your home screen and get quick access to alarms, your calendar, and the weather. Touch & hold the home screen. Touch Widgets.
Page 45: Manage Time Spent On Your Phone
Learn the basics : Discover useful tools Do one of the following: • If you haven't added locations yet, touch Add cities. • Or, touch the current temperature, then touch Touch Add new location. Enter a city name or ZIP code, then touch Touch the city to add.
Page 46 Learn the basics : Discover useful tools Go to Settings > Digital Wellbeing & parental controls. If you want to find this feature as an app, rather than opening Settings, turn on Show icon in the app list. Understand your habits Go to Settings >...
Page 47 Learn the basics : Discover useful tools When Focus mode is on: • You'll see in the status bar. • You won’t be able to use the selected apps and won’t get notifications from them. Tip: To add Focus mode to quick settings, open quick settings, touch , then drag the tile where you...
Page 48 Learn the basics : Discover useful tools Go to Settings > Digital Wellbeing & parental controls. Touch Set up parental controls. Follow onscreen instructions to set up the phone for child or adult usage. To set up parental controls on the other device, refer to the help for that device. To learn more, read Google's help.
Page 49: Work With Text
Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.
Page 50: Cut, Copy, Paste Text
Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...
Page 51: Use Voice Typing
Learn the basics : Work with text To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it). •...
Page 52: Personalize Your Phone
Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Use your own photos, images that came on your phone, or images from an online category. Set the wallpaper Open the Wallpapers app.
Page 53: Use Widgets, Shortcuts, Or Folders
Personalize your phone : Home screen Fix an issue If your favorites tray icons are being replaced by icons you haven't selected, turn off app suggestions. Use widgets, shortcuts, or folders Add widgets Widgets stream information, giving some of an app’s functionality without opening the app. For example, the Calendar widget shows your daily agenda and gives you one-touch access to your full calendar.
Page 54 Personalize your phone : Home screen • Compose new email Gmail • Open to specific account • Navigate to Work Maps • Navigate to Home • Search YouTube • Subscriptions • Explore • New incognito tab Chrome • New tab •...
Page 55: Arrange Apps And Control Icon's Look
Personalize your phone : Home screen Edit the name if desired. Touch Add. Do one of the following: • Touch & hold the icon to drag it where you want on the home screen. • Touch Add automatically. Add folders Folders organize your shortcuts.
Page 56: Allow Or Prevent Home Screen Rotation
Personalize your phone : Home screen Touch Suggestions. Turn suggestions on or off for your app tray and for the bottom of the home screen. Adjust icon size and names You can make the app icons on your home screen and in the app tray larger or smaller. You can also remove or expand the names below the icon.
Page 57: Remake Your Home Screen With Launchers
Personalize your phone : Home screen Touch Swipe Access > Nothing. To add the feed back again, change Swipe Access to Google feed. Remake your home screen with launchers About launchers A launcher app defines what your home screen looks like and how you organize and interact with all of your apps.
Page 58: Lock Screen
Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...
Page 59: Use Apps
Use apps Open, close, switch apps Open and close apps To open an app, swipe up from the bottom of your home screen, then touch the app. You don't need to close apps. Android manages the memory and battery that apps use, so you don't need to worry about leaving apps open.
Page 60: View Notifications
Use apps Use Picture-in-picture With some apps, you can watch video in a small, movable frame while you do other things. Use it when navigating with Google Maps, too. When you’re playing a video or navigating with Maps, go to the home screen or app you want to use. The video (or navigation) shrinks.
Page 61 Use apps Some important notifications pop up briefly over your current app so that you can take action. For example, a notification for an incoming call might appear while you're watching a video, so that you can answer or dismiss the call. If an app icon has a notification dot, you can touch &...
Page 62: About Preloaded Apps
Use apps • Stop all notifications from that app. • Change the app's notifications to be Silent instead of Alerting. About preloaded apps Apps that came with your phone The following apps are preloaded on your phone. Don’t want some? Delete or disable them.
Page 63 Use apps Contacts Organize and connect with your contacts. Assign ringtones to people. Docs Create, edit, and collaborate with others on documents. Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations.
Page 64 Use apps Google Pay Pay with your phone in-store or online, and send cash using this secure digital wallet. Google TV Get movies and TV shows for instant viewing from Play Store. (Not available in all countries.) Home Set up and control your Google Home and Chromecast devices, and other home products like lights, cameras, and thermostats.
Page 65 Use apps Phone Make calls. Photos Manage photos and upload them automatically to your private album. Play Store Get apps for your phone, as well as books, magazines, music, and movies and access them from your computer or any Android device. Podcasts Find the latest episodes of your favorite podcasts, browse popular and trending podcasts, or discover new podcasts based on your listening history and...
Page 66: About The Moto App
Moto app The Moto app groups together features and settings that help you customize the way your phone looks, sounds, and behaves. Several of these features are available only on Motorola phones. Turn gestures on/off Perform everyday tasks with quick motions.
Page 67 Use apps • Touch • Swipe right. • Swipe right but don't show . This gives maximum space for and interferes least with gaming. If you don't see these icons, turn on full screen mode. To change between touch or swipe for opening the toolkit: Open the Moto app and touch >...
Page 68 Use apps Turn off gestures that conflict with game controls Some gestures may conflict with game controls. You can turn them off while you’re playing games. During a game, open the toolkit and touch Or, open the Moto app and touch >...
Page 69: Get, Delete, Manage Apps
Use apps : Get, delete, manage apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app.
Page 70 Use apps : Get, delete, manage apps Touch your profile icon > Settings. Touch Network preferences > Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app.
Page 71: Manage Or Delete Apps
Use apps : Get, delete, manage apps Manage or delete apps Organize apps To organize apps into groups on your home screen, folders. Control app permissions The first time you use an app, and sometimes when you install update it, you are asked to grant the app permission to access certain data and phone features.
Page 72 Use apps : Get, delete, manage apps Or, hold the Power button for about 30 seconds, or until your phone restarts. Clear app's cache or data Clearing the cache and data can free up phone memory, improve performance, and fix some problems with apps and web pages.
Page 73: Protect Against Harmful Apps
Use apps : Get, delete, manage apps • Call history • Contacts • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Photos library, not to Google Drive) • SMS text messages (if using Messages) Tip: Back up over Wi-Fi...
Page 74 Use apps : Get, delete, manage apps If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, troubleshoot the issue.
Page 75: Search And Browse
Use apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Say “OK, Google”...
Page 76 Use apps : Search and browse On the home screen, touch on the search widget. Or, open the Camera app and touch Frame the item you want to learn about and touch Touch the item you want to learn about. For text, touch it to select it, and use to select more.
Page 77: Search Your Phone
Use apps : Search and browse Search your phone Find an app Swipe up from the bottom of the home screen. Touch Search apps. Type the app's name. If the app is on your phone, touch its icon to open it. If the app isn't on your phone, touch SEARCH FOR MORE APPS to go to Play Store and install with one touch.
Page 78 Use apps : Search and browse On a web page: • To bookmark it, touch > Or, touch > Add to Home screen to put a shortcut on your home screen. • To search for text on that page, touch > Find in page. •...
Page 79: Text Messaging
Use apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
Page 80 Use apps : Text messaging Optionally: • To open an attached photo or file, touch it. • save an attachment, touch & hold it, then touch > Save. • If the message is important, star it so you can find it later.
Page 81 Use apps : Text messaging Touch If you're having trouble attaching files, check that: • Cellular data is turned on. • Your data plan supports MMS (multimedia messages). Save attachment you received In the message, touch & hold the attachment, then touch > Save. Or, touch the attachment to open it and look for save options.
Page 82: Manage, Delete Messages
Use apps : Text messaging Manage, delete messages Keep track of important messages To access your important messages and conversations in the Messages app: Star messages you want to find later. Pin up to 3 conversations to keep these groups of messages at the top when you open the app. Pin/unpin conversations To pin a conversation: Open...
Page 83: Change Default Messaging App
Use apps : Text messaging Control notifications for text messages If you use the Messages app: Open Messages app. Touch > Settings. Touch Notifications and: • Turn notifications on or off • Change the sound • Add or remove vibration If you use a different messaging app: Touch &...
Page 84: Change Text Message Reply To Incoming Calls
Use apps : Text messaging To select a different app to send and receive text (SMS) and multimedia (MMS) messages: Go to Settings > Apps & notifications. Touch Default apps > SMS app. Or, touch Advanced > Default apps > SMS app. Touch the app to use.
Page 85 Use apps : Text messaging Usual carrier fees for sending text messages from your phone also apply to messages sent from your computer. Sign out of Device Pairing If you don’t use Messages on a paired computer for 14 days, you’re automatically signed out from that computer for security reasons.
Page 86: Email
Use apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...
Page 87: View Email Attachments
Use apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...
Page 88: Preview Inboxes From Home Screen
Use apps : Email Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: Open the Gmail app.
Page 89 Use apps : Email Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
Page 90: Calendar App
Use apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.
Page 91: Create And Manage Events
Use apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
Page 92 Use apps : Calendar app Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
Page 93: Clock App
Use apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...
Page 94 Use apps : Clock app In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). •...
Page 95: Set Date And Time
Use apps : Clock app Set date and time Change time format Go to Settings > System > Date & time. To change how times are displayed: • To use military time such as 13:00, turn Use locale default off and turn Use 24-hour format on •...
Page 96 Use apps : Clock app Open the Clock app and touch Touch > Settings. Turn Automatic home clock on...
Page 97: Photos App
Use apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
Page 98 Use apps : Photos app Back up manually Open Photos app. Open the photo or video. On the photo or video, touch . (Swipe up if you don't see View your backed up photos and videos From your phone, open the Photos app.
Page 99: Contacts, Calls, Voicemail
Contacts, calls, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.
Page 100: Edit Or Delete Contacts
Contacts, calls, voicemail : Contacts • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: •...
Page 101: Star Your Favorite Contacts
Contacts, calls, voicemail : Contacts Delete contacts You can delete contacts created and stored on your phone. If the contact is synced from a social network account, you need to delete the contact in that account. For example, a Facebook contact must be deleted from within your Facebook account.
Page 102: Share Contacts
Contacts, calls, voicemail : Contacts Touch > Settings > Display options. Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown.
Page 103 Contacts, calls, voicemail : Contacts Open the Files app. Go to Downloads. Touch & hold the file. Touch 10. Select the way to share. Receive a name card file When someone sends you a name card file, you'll see a file transfer notification. Touch the notification and accept the file transfer.
Page 104: Phone Calls
Contacts, calls, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...
Page 105: Make Calls
Contacts, calls, voicemail : Phone calls • Choose a unique ringtone for specific people. You'll know instantly who's calling. • Get notified of incoming calls when you're on a call. Set up call waiting. • Set the number of rings before sending a call to voicemail. Dial into voicemail, then follow your carrier’s prompts to change this setting.
Page 106 Contacts, calls, voicemail : Phone calls Dial by voice Touch and say a name or number. (If you don't see , swipe down to close the dialer.) Or, skip the Phone app entirely and say a voice command. Call by name Start typing the name in the search box.
Page 107: During A Call
Contacts, calls, voicemail : Phone calls During a call Adjust sound during call While listening, you can: • Adjust the volume. Use the Volume button on the side of the phone. • Switch between earpiece, loudspeaker, or connected Bluetooth device. Touch •...
Page 108: Customize Flip Open/Closed Gesture
Contacts, calls, voicemail : Phone calls Then: • Touch to play the recording. • Touch to share it. • To delete it, swipe the recording left. Recording a conversation without the consent of the other party is illegal in most countries. Know your country's laws before recording a call.
Page 109: Make Conference Calls
Contacts, calls, voicemail : Phone calls Search for “video calls”. Download the app you want to use. Make conference calls To make a conference call: Call the first person. To call the next person: Touch This puts the first call on hold. Enter the number.
Page 110: View And Delete Call History
Contacts, calls, voicemail : Phone calls Block all numbers for a contact Open Contacts app. Touch the person's name. Touch > Block numbers. If you don’t want to report the call as spam to Google, remove the checkmark. Touch Block. On the contact screen, you'll see by the blocked numbers.
Page 111 Contacts, calls, voicemail : Phone calls You'll see one or more of these icons next to each call: Icon Meaning Missed call (incoming) Call you answered (incoming) Call you made (outgoing) To learn more about a call, touch it, then touch To see only your missed calls: Touch Touch >...
Page 112: Make Emergency Call From Locked Phone
Contacts, calls, voicemail : Phone calls Touch Touch Touch & hold the number. Touch To delete all calls: Touch Touch > Call history. Touch > Clear call history. Make emergency call from locked phone In an emergency, you don’t need to unlock your phone to dial an emergency number (for example, 911 in the US or 112 in Europe).
Page 113: Voicemail
Contacts, calls, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...
Page 114: Send All Calls From Contact To Voicemail
Contacts, calls, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.
Page 115: Music
Music Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on an airplane or don’t have an internet connection. Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI, and WAV files. To get music, do any of the following: •...
Page 116: Transfer Music Files
Music To switch tracks when the screen is off: • For the next track, press & hold the Volume up button. • For the previous track, press & hold the Volume down button. If this restarts the current track, press Volume down again.
Page 117: Connect A Midi Device
Music Connect a MIDI device To connect a MIDI device: Make sure you have: • A USB cable that's capable of data transfer and isn't for charging only. • A USB OTG adapter cable, if needed. Turn the phone and MIDI device on. Connect them with the USB cable (and adapter if needed).
Page 118: Settings Network And Internet
Settings : Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar.
Page 119: Connect With Wi-Fi Direct
Settings : Network and internet Open quick settings, then touch & hold If the network appears in your list of nearby networks, touch & hold its name, then touch Forget. To review all of your saved networks, touch Saved networks. For each network you want to remove, touch its name, then touch Forget.
Page 120: Use Airplane Mode
Settings : Network and internet Use Airplane mode Airplane mode turns off all wireless connections, preventing your phone from transmitting signals that could interfere with airplane communications. Turn it on Open quick settings and touch to turn airplane mode on. This disables all wireless connections (Wi‑Fi, voice and data for calls and text messages, Bluetooth).
Page 121: Share Your Internet Connection
Settings : Network and internet To conserve data when you’re running low, you can use Data Saver to turn off background data for all apps. Or, to restrict background data used by an app indefinitely, you can turn off background data specifically for that app.
Page 122 Settings : Network and internet Touch Wi-Fi hotspot and do any: • To make it easier to identify your hotspot when connecting to it, change the name for your hotspot. • To prevent others from seeing your phone's network name, check Hide my device. •...
Page 123 Settings : Network and internet Turn the hotspot off. Change the password. Turn the hotspot back on to continue using it. Tip: When no devices are connected, the hotspot turns off automatically. To adjust this setting, go to Settings > Network & internet > Hotspot & tethering > Wi-Fi hotspot > Advanced > Turn off hotspot automatically.
Page 124: Connect To Vpns
Settings : Network and internet Turn on Bluetooth tethering to start the connection. You'll see in your notifications. To stop the connection, touch the notification and turn off Bluetooth tethering. Connect to VPNs A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall.
Page 125: Connected Devices
Settings : Connected devices Connect with Bluetooth Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch to switch it on/off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
Page 126: Tap & Pay With Nfc
Settings : Connected devices • Make or receive calls and play music over your car's audio system • Transfer music • Share photos • Share contacts • Share your phone's internet connection with your computer To set sharing options: Go to Settings >...
Page 127: Share Or Receive With Nfc
Settings : Connected devices Use NFC (near-field communication) to pay quickly and securely at checkout registers by touching your phone to an electronic reader. Set up Tap & pay Make sure you have: • Set up a payment app on your phone. Install one from Play Store if needed.
Page 128: Share Files And Links With Nearby Android Phones
Settings : Connected devices Share content between devices Share content from your phone to another device by touching the devices together (usually back to back). You can share content using the Files app. To learn how, read Google's help. Read NFC tags on posters and signs Receive web links, e-coupons, brochures, maps, and more from an NFC tag.
Page 129 Settings : Connected devices Tip: You can change your phone’s name to something less identifiable before sharing or receiving. Go to Settings > Connected devices > Connection preferences > Nearby Share > Device name and edit the name. Share content with someone Open the content to share.
Page 130: Transfer Files Between Phone And Computer (Usb)
Settings : Connected devices Wait until no one else is sharing content with the other phone. Transfer files between phone and computer (USB) About USB transfers You can transfer music, photos, and other files between your phone's storage and computer (in either direction).
Page 131: Cast Screen Or Media To Tv
Settings : Connected devices On your computer, download the Android File Transfer application from www.android.com/filetransfer and follow the onscreen instructions. Location of files Files are stored in these folders on your phone: • DCIM: (Digital Camera Images) Photos and videos taken with the Camera app •...
Page 132 Settings : Connected devices • Have Chromecast or a TV with Chromecast built-in. Miracast is not supported. To cast an app: Make sure your phone and smart TV or Chromecast are connected to the same Wi-Fi network. In a cast-compatible app (like YouTube), touch If you don't see or don't see your TV listed in the casting options, try these troubleshooting...
Page 133: Print From Your Phone
Settings : Connected devices Check your TV manufacturer’s support website to make sure the app is still supported on your TV model. Check for app help If you’re having issues casting with one of these apps, check their help center for troubleshooting information: •...
Page 134: About Wireless Sharing
Settings : Connected devices Touch or > Print. (If you're using Chrome, > Share > Print.) Select printer options if needed. Touch About wireless sharing What you can share You can share your photos and videos, contacts, screenshots, and downloaded files.
Page 135 Settings : Connected devices • You and your recipients must have cellular data plans to receive multimedia text messages. • Sending high resolution photos via text message uses more more data. • Photos and video remain available until the recipient deletes the message. •...
Page 136 Settings : Connected devices • Review updates to social network privacy and sharing policies often. • Requires a Wi-Fi or cellular data connection. Bluetooth Good for: • Sharing from phone-to-phone or other connected device • Fast sharing Things to consider: •...
Page 137: Apps & Notifications
Settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.
Page 138: Choose How Apps Notify You
Settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
Page 139 Settings : Apps & notifications Go to Settings > Apps & notifications > See all # apps, select the app, and touch Notifications. Touch the type of notification to change. Touch Silent. Change notification volume To adjust the volume level of all notifications: Press a Volume button and on the screen touch Adjust the Ring volume slider.
Page 140 Settings : Apps & notifications Touch Advanced. Turn Allow notification snoozing on Turn notification dots off or on App icons show dots to alert you about unread notifications. You can turn off dots for one or all apps. Turn dots off for all apps Go to Settings >...
Page 141 Settings : Apps & notifications Tip: When you turn on Lockdown, notifications won't show on your lock screen.
Page 142: Battery
Settings : Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone.
Page 143: Use Battery Saver Mode
Settings : Battery • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app or service is draining your battery: Go to Settings > Battery > USAGE DETAILS. Swipe up to view the list of apps and features using power since the last full charge.
Page 144: Show Battery Percentage In Status Bar
Settings : Battery • Wait until you look at an app to refresh its content, like email or news • Stop apps from doing things in the background (like listening for you to say “Hey Google”) • Stop using Location services when your screen is off When the phone is in Battery Saver mode, you'll see in the status bar.
Page 145: Storage
Settings : Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email or text messages are stored there, too. You can free up space when needed.
Page 146: Find Downloaded Files
Settings : Storage Touch Browse. Touch a category (apps, images, videos, etc.) to view that type of item. Do any of the following: • To uninstall apps, touch the app's name, then touch Uninstall. • To clear an app's cache, touch the app's name, then touch Storage & cache > Clear cache. •...
Page 147: Recover Recently Deleted Files
Settings : Storage Recover recently deleted files You can try to recover recently deleted photos, videos, or texts. But do so as soon as possible. The more you use the phone, the more likely the file will be overwritten with new data. Search for “file recovery”...
Page 148: Scan Documents And Make Copies
Settings : Storage Adjust back up settings Open Photos app. Touch your profile icon > Photos settings > Back up & sync. Adjust settings as needed: • To choose high quality or original size for uploads, touch Upload size. • To back up items in your Download, Screenshots, and third-party app folders, touch Back up device folders.
Page 149 Settings : Storage Optionally: • Touch to crop. • Touch to select image enhancement options. • Touch to rotate the image. • Touch to reset the scanner (deletes current unsaved scan). • Touch to rename, and adjust image and PDF settings. When you've finished scanning, touch Save.
Page 150: Sound
Settings : Sound Adjust volumes Use Volume buttons In-call audio. When you’re on a call, the Volume buttons control the volume of the other person. Media. When you’re not on a call, the Volume buttons control media volume during playback or before you listen.
Page 151: Set Ringtones
Settings : Sound Touch Pick up to silence and turn it on If you want this gesture to silence calls but not alarms (or vice versa), touch Settings and turn the appropriate option off Set ringtones Change default call ringtone Go to Settings >...
Page 152: Enhance Sound
Settings : Sound Tip: To change your alarm sound, open the Clock app and touch . Then touch Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones.
Page 153: Silence Calls & Notifications
Settings : Sound Make sure it's on Select an effect: • 3D Stereo: Immersive and spatial sound experience, great for gaming • Theater: Optimized for surround sound • Live: Simulates the effect of a live concert • Custom: Touch to select a preset equalizer profile and a surround sound option Silence calls &...
Page 154 Settings : Sound Set overall behavior Sound and vibration When Do Not Disturb is on, sound and vibration are muted. Alarms and media aren't muted by default, but you can mute them too. To adjust settings for alarms, media, and touch sounds: Go to Settings >...
Page 155 Settings : Sound Choose whether to allow calls from: • Anyone • Contacts only • Starred (favorite) contacts only • None To let calls through from repeat callers (the same person calling a second time within 15 minutes), turn Allow repeat callers on Text messages Go to Settings...
Page 156: Stop Phone From Speaking
Settings : Sound Do any of the following: • To use the schedule later, uncheck it to turn it off. • To delete a schedule, touch > • To delete multiple schedules, touch > Delete schedules. Silence during calendar events Your phone can automatically switch into and out of Do Not Disturb mode for all scheduled events in calendars that you specify.
Page 157: Turn Off Charging Sounds
Settings : Sound Turn off screen reader If your phone describes everything you touch on screen, speaking your notifications, and reading messages aloud, you might have turned on a screen reader. This accessibility feature helps people with visual impairments. To turn it off: Press &...
Page 158: Display
Settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...
Page 159: Choose Color Mode
Settings : Display To temporarily switch back to regular colors from amber, open quick settings and turn off Night Light. To stop automatically changing to amber, select Settings > Display > Night Light > Schedule > None. Automatically change screen to grayscale To help you wind down at night, your phone can change to grayscale (black and white).
Page 160: Show Apps Full Screen
Settings : Display Touch , then follow onscreen instructions to select: • Fonts for screen elements • Background color • Icon shape • App tray layout Type a name for your theme. Touch Done. Change themes Go to Settings > Display > Styles. Touch a theme and touch Apply.
Page 161: See Peek Display Notifications
Settings : Display See Peek Display notifications About Peek Display notifications When your screen is off, battery-friendly notifications fade in and out, lighting only the pixels needed and showing notifications delivered since you last woke your screen. You can select which apps show notifications and limit content to control your privacy.
Page 162: Change Screen Timeout
Settings : Display Touch Settings and do any of the following: • To prevent phone from vibrating when you touch a notification or drag it to an action (like Dismiss), turn Vibrate on touch off • To trigger these notifications when you reach for your phone, turn Approach to wake up on •...
Page 163: Stop Automatic Rotation
Settings : Display Stop automatic rotation Prevent screen from rotating Open quick settings and turn Auto-rotate off. In this mode, you can manually rotate the current app. Turn your phone the direction you want, then touch in the corner. Allow screen to rotate To allow rotation for all apps, open quick settings and turn...
Page 164 Settings : Display Touch Lock screen message. Type the text to display and touch Save. Tip: Don't put your mobile number as contact info on your lock screen unless you can access your voicemail from another device. Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up...
Page 165: Accessibility
Settings : Accessibility Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Choose an option. How you see colors Option to choose It’s difficult to tell violet from blue. Yellow and Deuteranomaly (red-green) green appear redder.
Page 166 Settings : Accessibility Touch the area of the screen to magnify, then: • Drag two or more fingers to scroll. • Pinch two or more fingers to adjust zoom. To zoom temporarily: Start magnification using the method you selected: triple tap, swipe up from bottom of screen with two fingers, or touch Touch &...
Page 167: Hearing Assistance
Settings : Accessibility More assistance You can also: • Use voice commands • Dictate text instead of typing • Set your phone to make confirmation sounds after you touch or unlock the screen • Assign a ringtone for notifications from specific apps Hearing assistance Caption all speech Your phone can automatically caption videos, podcasts, audio messages, and recordings.
Page 168 Settings : Accessibility Use hearing aids To improve compatibility with hearing aids and reduce sound feedback: Touch Touch > Settings > Accessibility. Turn Hearing aids on During a call, hold the phone to your ear, then rotate or move it to get the best position for speaking and listening.
Page 169: Dexterity Assistance
Settings : Accessibility Dexterity assistance Change time to take action If you need more time to respond to a notification or messages that are visible only temporarily, you can adjust the time before they disappear: Go to Settings > Accessibility. Touch Time to take action.
Page 170: Use Accessibility Shortcuts
Settings : Accessibility Use accessibility shortcuts accessibility menu Get quick access to an accessibility menu that gives you better control of your phone. To turn it on: Go to Settings > Accessibility. Touch Accessibility Menu. Turn Use service on Tip: To increase the size of the buttons on this menu, touch Settings, then turn Large buttons on If you're using gesture navigation:...
Page 171: Security
Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.
Page 172: Protect Against Harmful Apps
Settings : Security Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.
Page 173: Lock And Unlock Phone
Settings : Security : Lock and unlock phone Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...
Page 174: Adjust Lock Options
Settings : Security : Lock and unlock phone Tips: • You can swipe up from anywhere on the screen when unlocking. You don't need to touch the icon. • Some of these options aren't available if you added a or a work (corporate) email account to your phone.
Page 175: Unlock With Trusted Devices
Settings : Security : Lock and unlock phone Touch Turn Make pattern visible off Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car.
Page 176: Unlock With Your Face
Settings : Security : Lock and unlock phone Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. •...
Page 177: Unlock At Trusted Places
Settings : Security : Lock and unlock phone Fix an issue If you're having trouble getting the phone to recognize your face: Go to Settings > Security > Face Unlock. Unlock your phone, then touch Redo face scan. Be sure you are in a well lit environment. Avoid low light, strong light, and backlit environments to ensure the face image is clear.
Page 178: Keep Phone Unlocked While It's On You
Settings : Security : Lock and unlock phone Unlock your phone, then touch Trusted places. Remove the location from your trusted places: • For your Home or Work locations in Maps, touch the location name to toggle it off. To remove the address entirely, you must remove it in Maps.
Page 179 Settings : Security : Lock and unlock phone Touch Fingerprint and enter your pattern, PIN, or password to verify your identity. Touch Add fingerprint. Use the fingerprint sensor to scan another fingerprint. Rename each fingerprint. Touch the current name, type a name, and touch OK. Remove a fingerprint Go to Settings...
Page 180: Pin Your Screen
Settings : Security : Lock and unlock phone • Dirty • Injured If a registered fingerprint isn't working as expected, remove and re-add the fingerprint. If your finger is injured, add fingerprints for your other fingers and use them until healed. Issue: Fingerprint option disappeared from Security menu.
Page 181: Lock Sim Card
Settings : Security Lock SIM card Set up SIM lock This feature is not available in all countries. Your SIM card came with a default PIN from your carrier. You can use it to set up an optional SIM card lock, which prevents others from using your cellular plan and accessing account information if your phone is stolen.
Page 182: Privacy
Settings : Privacy Adjust app permissions The first time you use an app, and sometimes when you install update it, you are asked to grant the app permission to access certain data and phone features. You can adjust these permissions any time. To adjust permissions by feature: Go to Settings...
Page 183: Location
Settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
Page 184 Settings : Location Fix an issue Issue: Location isn't working After each step, check to see if the issue is fixed. Turn location off and then on again. Turn airplane mode on, wait 15-20 seconds, then turn it off again. If you're using a case, remove it and check if GPS is working.
Page 185: Accounts
Settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.
Page 186: Change Name & Info In Your Google Account
Settings : Accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Change name &...
Page 187: Control What Info Google Collects
Settings : Accounts To see if your other apps can auto-sync: Go to Settings > Accounts. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to...
Page 188 Settings : Accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity. •...
Page 189: System
Settings : System : Languages & input Customize the keyboard Quickly access keyboard settings On the keyboard, touch You can also access your keyboard settings at Settings > System > Languages & input > Virtual keyboard > Gboard. Change how keyboard looks To change the background color of your keyboard: On the keyboard, touch Touch Theme.
Page 190: Use Multiple Languages
Settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: On the keyboard, touch Touch Glide typing. Turn Enable glide typing off Limit or turn off suggestions On the keyboard, touch...
Page 191: Open Apps Faster With Adaptive Performance
Settings : System : Languages & input On the keyboard, touch Touch Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching Open apps faster with Adaptive performance With artificial intelligence (AI), your phone learns which apps you use most, then manages memory more efficiently so they open faster.
Page 192: Gestures
Settings : System : Gestures Customize Power button gesture You can customize the Power button so that pressing it twice either opens Google Assistant or opens your camera. Go to Settings > System > Gestures. Touch Double press power key and select what you want the gesture to do. Change System navigation You can select which navigation option to use for moving between apps and screens.
Page 193: Twist Phone To Open Camera
Settings : System : Gestures To control the chop gesture: Go to Settings > System > Gestures. open the Moto app and touch > Moto Actions. Touch Fast flashlight and turn it on or off. Twist phone to open camera Open your camera instantly from any screen, even your lock screen, with Quick capture.
Page 194 Settings : System • Photos and videos (synced to your Google Photos library, not to Google Drive) • SMS text messages (if using Messages) Tip: Back up over Wi-Fi to prevent cellular data charges. Not all apps back up data automatically. Check with the app developer. To automatically back up to Google Drive: Go to Settings...
Page 195: Users And Guests
Settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...
Page 196: Add, Modify, Remove Users
Settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.
Page 197: Add Or Delete Guest
Settings : System : Users and guests Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone. Go to Settings > System > Advanced > Multiple users. If you want to prevent the guest from making calls, touch and switch Turn on phone calls off.
Page 198: About Phone
Settings : About phone Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.
Page 199: Fix Issues
If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...
Page 200: Phone Won't Turn On
Fix issues : Hardware issues • Always use the charger that came with your phone. • Keep your phone away from direct heat or excessive sunlight. • Don't keep your phone in enclosed or poorly ventilated areas where heat can easily build up. •...
Page 201: Screen Is Frozen Or Won't Respond
Fix issues : Hardware issues Troubleshoot your apps: Check for app updates. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. If your problem doesn't go away in safe mode, restart your phone and continue to the next section. Reset to factory settings: To remove any processes on your phone that may be causing the issue, you can reset your phone...
Page 202 Fix issues : Hardware issues Tones, hues are different or missing • If the screen shows warmer tones than usual, check quick settings. If Night Light is on, turn it off. • If certain colors appear diminished or their hues are different, go to Settings >...
Page 203: Call And Sim Issues
Fix issues : Call and SIM issues Issues making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...
Page 204: Issues During Calls
Fix issues : Call and SIM issues Phone doesn’t ring or ring loud enough Check your volume setting. Look for in your status bar. If you see it: • Open quick settings and touch to turn Do Not Disturb off. Your phone will ring for incoming calls.
Page 205 Fix issues : Call and SIM issues Calls are dropping Check your signal strength: • Weak signal from your cellular provider is a common cause of dropped calls. In the status bar, see how many bars your network connection has. If you see only one or two bars, change locations to improve your signal strength, particularly if you are indoors.
Page 206 Fix issues : Call and SIM issues Poor sound quality on calls Start by checking your volume setting. You can only adjust the call volume with the Volume buttons while you’re on a call. Wired headset Make sure the headset is inserted completely into the USB-C port.
Page 207: Battery Issues
Fix issues : Battery issues Charging issues Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
Page 208 Fix issues : Battery issues If your battery is draining faster than expected If your battery life seems shorter than usual, a quick and easy step is to reboot your phone, especially if you haven't turned it off in longer than a week. Press and hold the Power button.
Page 209: Bluetooth, Wi-Fi, Usb Issues
Fix issues : Bluetooth, Wi-Fi, USB issues Bluetooth issues Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
Page 210 Fix issues : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.
Page 211: Wi-Fi Issues
Fix issues : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.
Page 212: Can't Transfer Files Or Connect To Computer
Fix issues : Bluetooth, Wi-Fi, USB issues Hotspot problems If you can't turn your hotspot on, check that: • Cellular data is on. • Data Saver is turned off. If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The cellular network for your phone may not be in range.
Page 213 Fix issues : Bluetooth, Wi-Fi, USB issues Check your USB connection Try a different USB cable. Not all USB cables can transfer files. To test the USB port on your phone, connect your phone to a different computer. To test the USB port on your computer, connect a different device to your computer.
Page 214: Account And Sign-In Issues
Fix issues : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
Page 215 Fix issues : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...
Page 216: App Issues
Fix issues : App issues App or widget issues App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut.
Page 217: Camera Issues
Fix issues : App issues Problems with app you installed After each step, check to see if the issue is fixed: Check for updates to the app. If you can open the app, touch or > Help and look for troubleshooting information. Clear the app's cache.
Page 218: Messaging Issues
Fix issues : App issues Clear the cache for the Camera app. Check for updates to your Camera app. safe mode to see if apps you installed are causing the issue and uninstall as needed. If the camera works correctly in safe mode, a third-party app is probably causing the issue. Error: Camera busy This error can occur if you use the camera in one app and then switch to another app that requires permission to access the camera.
Page 219 Fix issues : App issues Open the conversation and resend the message. Can't hear notifications Check that message notifications are turned on. Look for in your status bar. If you see it: • Open quick settings and touch to turn Do Not Disturb off. •...
Page 220: Gmail Issues
Fix issues : App issues Problems with Facebook, WhatsApp, other apps If you’re having problems with messaging apps that you installed: Check for updates to the app. If you can open the app, touch or > Help and look for troubleshooting information. Turn your phone off and then on again.
Page 221: Maintenance Procedures
Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates,...
Page 222 Fix issues : Maintenance procedures • Bluetooth • Cellular data • Hotspot (internet sharing) Then, if you’re still experiencing problems, try resetting all network settings: Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS. Touch RESET SETTINGS.
Page 223 Fix issues : Maintenance procedures If you’re going to give your phone to someone else, disable Factory Reset Protection (FRP): Remove the screen lock. Remove your Google accounts from the phone. FRP is security measure that keeps your data safe if your phone is lost or stolen, and that requires logging into the phone with the owner's account to reset the phone.
Page 224 Fix issues : Maintenance procedures Learn to use an app Open the app and touch or > Help. Phone issue Visit mobilesupport.lenovo.com for solutions, user forums, live contact options.

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