Related Manuals for Motorola SURFboard SB4000
Summary of Contents for Motorola SURFboard SB4000
- Page 1 SURFboard SB4000 User Guide High-Speed Access to the Internet SURFboard Cable Modem...
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Page 2: Regulatory Information
Regulatory Information Federal Communications Commission Radio and Television Interface Statement for a Class 'B' Device. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in the residential installation. -
Page 3: Declaration Of Conformity
According to 47CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers, Motorola BCS, 6450 Sequence Drive, San Diego, CA 92121, 1-800-225-9446, declares under sole responsibility that the product identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital device. - Page 4 The SB4000 meets one or more of the standards listed: Declaration of Conformity Declare under our sole responsibility that the SURFboard Cable Modem To which the declaration relates is in conformity with the following standards: EN55022 EN55024 CISPR 22 CISPR 24...
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Page 5: Canadian Compliance
OF ELECTRICAL SHOCK, DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO. REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL. Repairs If this falls within the Motorola warranty, contact Motorola (see the Limited Warranty in the back of this User Guide). - Page 6 Motorola, Inc. Motorola, Inc. reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola, Inc. to provide notification of such revision or change. Motorola, Inc. provides this guide without warranty of any kind, either implied or expressed, including, but not limited, to the implied warranties of merchantability and fitness for a particular purpose.
- Page 7 This cable modem is easy to install, has all the functionality of an external cable modem, and saves valuable work space. More than that, the SB4000 SURFboard internal cable modem is better than traditional telephone or ISDN modems:...
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Page 8: Get Started
Glossary in the back of this manual for your convenience. Contact Your Cable Service Provider Before you begin installing your SB4000 internal cable modem, take a few minutes to: Record the media access control (MAC) address and serial numbers from the bar code label marked HFC MAC ID on the cable modem, or on the box it came in. - Page 9 Introduction Get Started Home Print Exit Installation Diagnostics Questions for Your Cable Service Provider When can you begin using your cable modem? Do you need a new browser or plug-in to use their service? Do you need a user name or password to access the Internet or use Email? Gather These Items Gather these items before you begin installing the cable modem: PCI cable modem in its protective sleeve...
- Page 10 Home Print Exit Installation Diagnostics Check Your PC The SB4000 is compatible with Microsoft Windows ® Windows 2000 Windows Me We do not support use of this product with MacIntosh, UNIX, Microsoft operating systems before Windows 98, or other operating systems.
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Page 11: Installation
Introduction Get Started Home Print Exit Installation Diagnostics Installation You can have high speed Internet access in three easy steps: Install the cable modem in your PC. Load the PCI driver from the CD-ROM. Activate your modem. This is easier than most people think. Removing the cover from your PC is simple. Your PC cover may just snap off, or you may need to remove some screws. -
Page 12: Unpacking And Handling Precautions
PC with your hand before unwrapping the cable modem. Do not unpack your SB4000 until you are ready to install it. Once it is unpacked, place it on its antistatic bag on a clean, level work area. - Page 13 PC’s back panel. Replace the PC cover and any screws you removed. Connect the coaxial cable to the SB4000 connector on the back panel of the PC and the other end to the cable wall outlet.
- Page 14 After installing the cable modem, you need to load the PCI driver from the CD-ROM. Windows 98 Turn on your PC. Your PC automatically detects the SB4000 in your computer and the Add New Hardware Wizard window opens. Under some configurations, the Add New Hardware Wizard may identify the new hardware as a Motorola PCI Cable Modem SURFBoard SB4000.
- Page 15 These files are located on your Windows operating system CD-ROM. (Refer to your PC manufacturer’s documentation for more details.) If prompted for the Windows 98 CD-ROM, remove the SB4000 CD-ROM and insert your Windows CD-ROM in the CD drive. If not, skip to step 11.
- Page 16 Diagnostics The Copying Files...window is displayed. Click OK to install operating system files. 10 Remove Windows operating system CD-ROM and if prompted, re-insert SB4000 CD-ROM. 11 When the PCI drivers are installed, a new window is displayed, click Finish. 12 Remove the CD-ROM from the CD drive.
- Page 17 Introduction Get Started Installation Diagnostics Troubleshooting Glossary/FAQ Legal 13 Click Yes at the prompt to restart your PC. Home Print Exit...
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Page 18: Windows Me
Installation Diagnostics Windows Me Turn on your PC. Your PC automatically detects the SB4000 in your computer and the Add New Hardware Wizard window opens. Under some configurations, the Add New Hardware Wizard may identify the new hardware as a Motorola PCI Cable Modem SURFBoard SB4000. - Page 19 These files are located on your Windows operating system CD-ROM. (Refer to your PC manufacturer’s documentation for more details.) If prompted for the Windows Me CD-ROM, remove the SB4000 CD-ROM and insert your Windows CD-ROM in the CD drive. If not, skip to step 10.
- Page 20 Introduction Get Started Installation Diagnostics Troubleshooting Glossary/FAQ Legal 11 Click Yes when prompted to restart your PC. Home Print Exit...
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Page 21: Windows 2000
Installation Diagnostics Windows 2000 Turn on your PC. Your PC automatically detects the SB4000 and the Add New Hardware Wizard window opens. Under some configurations, the Add New hardware Wizard may identify the new hardware as a Motorola PCI Cable Modem SURFboard SB4000. - Page 22 5. If the File Needed window is displayed, select Browse and locate the NET4000.sys file on the SB4000 CD-ROM. Double-click on NET4000.sys and click Open. When the File Needed window is displayed again, click OK. Click Finish and the installation is complete.
- Page 23 Type winipcfg.exe. A window similar to the example is displayed. Click OK, and the IP Configuration window displays. Select your adapter name, Motorola PCI Cable Modem SB4000. Click Renew. If you don’t receive an IP address, refer to the Troubleshooting section.
- Page 24 Introduction Get Started Home Print Exit Installation Diagnostics If, after performing this procedure, your PC does not access the Internet, the Internet Connection Wizard is displayed. Follow the instructions. If the problem persists, call your cable service provider for assistance. Windows 2000 On the Windows Desktop, click Start.
- Page 25 Introduction Get Started Home Print Exit Installation Diagnostics Type ipconfig /renew and press Enter. Example: c:\> ipconfig /renew The Microsoft Windows Operating System searches for the IP Address. When the IP address is acquired, the IP Configuration information displays on your screen. Type Exit and then press Enter.
- Page 26 Installation Diagnostics SB4000 Diagnostics The StormWatch SB4000 Diagnostics is a useful tool that provides information your cable service provider may need to help you resolve operating issues. Information on these screens can be viewed but not changed. Installing the Diagnostics Insert the SB4000 CD-ROM into the CD drive.
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Page 27: Operational Data
Glossary/FAQ Legal Operational Data Information about the current operation status of the SB4000 is found under the Operational Data windows. There are three tabs: Operational Information, Operational Status, Operational Statistics. They contain information on hardware and software, current system status, and cable modem operating statistics. -
Page 28: Operational Status
Introduction Get Started Installation Diagnostics Troubleshooting Glossary/FAQ Legal Operational Status This screen provides the current operational status of the SB4000. This information is helpful for your cable service provider when diagnosing operating problems. Home Print Exit... -
Page 29: Operational Statistics
Exit Installation Diagnostics Operational Statistics This screen displays the last time the SB4000 was restarted - soft reset or hard reset. The cable modem status lights (top to bottom) indicate: Failure to register; check event log. Yellow DHCP/TOD/TFTP registration with the DOCSIS headend. -
Page 30: Troubleshooting
Introduction Get Started Troubleshooting This information helps you to solve a problem quickly. If you continue to experience difficulties, refer to the SB4000 Diagnostics and call your cable service provider. The Problem Cannot receive or send data Cannot view User Guide CD video... - Page 31 Introduction Get Started The Problem Cannot contact your Internet service PC failed to detect a cable modem Yellow light on the Diagnostic Operational Statistics screen is on Red light on the Diagnostic Operational Statistics screen is on Home Print Exit Installation Diagnostics Possible Solution...
- Page 32 Installation Diagnostics Troubleshooting Glossary/FAQ Legal Contact Us For technical support of your cable modem, or questions regarding your Internet service or connection, please call your cable service provider. For Motorola consumer cable products, education, and support: http://www.motorola.com/broadband Home Print Exit...
- Page 33 Introduction Get Started Glossary Coaxial cable (coax) DOCSIS Expansion slot F-type connector IP address Home Print Exit Installation Diagnostics A type of wire that consists of a center wire surrounded by insulation and then a grounded shield of braided wire. The shield minimizes electrical and radio frequency interference. The coaxial cable is the primary type of cabling used by the cable television industry and is also widely used for computer networks.
- Page 34 Introduction Get Started MAC address Splitter TCP/IP Home Print Exit Installation Diagnostics Media Access Control address. A hardware address that uniquely identifies each node of a network. The MAC address is used to forward information through a network to its final destination. Mega Hertz.
- Page 35 Introduction Get Started FAQs Got a question? We’ve put together a list of questions customers frequently ask. Q Q Q Q What is high-speed cable Internet access? A A A A Cable Internet access uses cable television wires, instead of telephone lines to tap into the information on the Internet. It’s extremely fast and affordable, and it doesn’t tie up phone lines for incoming or outgoing calls and faxes.
- Page 36 No, if your computers are connected via a network. The SB4000 is capable of supporting current Internet Connection Sharing technologies. Internet Connection Sharing software enables the user to connect more PCs to the Internet by using the PC containing the SB4000 as a gate- way.
- Page 37 What type of technical support is available? A A A A For questions about your Internet service or connection, call your cable service provider. If you have problems with your Motorola broadband products, you can call us toll-free at 1-877-466-8646 (USA only).
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Page 38: Software License And Limited Warranty
Any and all firmware and/or software accompanying the Motorola BCS Cable Modem (collectively "Software") is never sold. Motorola BCS licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this Agreement. Motorola BCS... - Page 39 Introduction Get Started Installation Diagnostics Troubleshooting Glossary/FAQ Legal SOFTWARE LICENSE ("LICENSE") You may: USE the Software only in connection with the operation of the Product. TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only if the person agrees to accept all of the terms of this Agreement.
- Page 40 Motorola BCS and its 3rd party licensors. Motorola BCS retains all rights not expressly licensed under this License. This Product, the Software and the documentation, including any images, graphics, photographs, animation, video, audio, music and text incorporated therein is owned by Motorola BCS or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions.
- Page 41 Product and/or Software. These warranties apply only to a Product and related Software that is manufactured by or for Motorola BCS and identified by the General Instrument ("GI") or Motorola trademark, trade name or product identification logo affixed to the Product and/or Software.
- Page 42 (2) years from the date of purchase from an authorized Motorola BCS reseller. Any executable code Software provided with the Product is warranty for a period of ninety (90) days from the date of purchase from an authorized Motorola BCS reseller. All warranty claims must be made within the applicable warranty period.
- Page 43 Glossary/FAQ Legal IN NO EVENT SHALL MOTOROLA BCS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT, THE SOFTWARE AND/OR THE DOCUMENTATION (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF DATA, OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA BCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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