Troubleshooting - Motorola Theory User Manual

Troubleshooting

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Crash recovery
In the unlikely event that your phone stops responding
to key presses, try a quick reset. Remove the back
cover and battery ("Assemble & charge" on page 4),
then replace and turn on your phone as usual.
Reset phone settings
Reset default factory settings on your phone, except
lock code, security code, and lifetime timer.
Caution: This option erases all information you have
entered (including contacts and calendar entries) and
content stored in your phone's memory (including
pictures and sounds). After you erase the information,
you can't recover it.
Settings
Find it: >
1 When prompted, enter the four-digit lock code (see
Done
page 32) and press
Restore Phone
2 Scroll to
3 Confirm that you want to reset the phone by
Yes
scrolling to and pressing
4 When prompted, enter the four-digit lock code (see
Done
page 32) and press
Phone Security
> >
.
and press .
.
.
The screen does not change while the phone resets
all options. After a few seconds, the phone turns off
and then turns back on.
Service & Repairs
If you have questions or need assistance, we're here
to help.
Go to www.motorola.com/repair (United States) or
www.motorola.com/support (Canada), where you can
select from a number of customer care options. You
can also contact the Motorola Customer Support
Center at 1-800-331-6456 (United States),
1-888-390-6456 (TTY/TDD United States for hearing
impaired), or 1-800-461-4575 (Canada).
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