Mr. Coffee BVMC-ECM171 Series User Manual page 16

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Coffee has been compressed too much
Solution:
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Add water to water reservoir.
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Grind coffee less fine.
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Fill portafilter following instructions on "espresso grounds prep".
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Plug in power cord.
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Refill portafilter with espresso ground coffee and GENTLY
press down.
Problem: Espresso comes out too quickly
Possible Causes:
•
Coffee is ground too coarse
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Not enough coffee in the portafilter
Solution:
•
Use a finer grind of espresso coffee.
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Follow How to Brew Espresso instructions carefully paying close
attention to measurements for coffee.
Problem: Milk is not foamy after frothing
Possible Causes:
•
Not enough water in water reservoir to steam
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Milk is not cold
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Using whole milk
Solution:
•
Follow the "How to Froth" instructions (starting on page 21)
paying close attention to the water measurements.
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Use cold milk to froth.
•
For best results, use 2% or skim milk.
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Problem: Coffee comes out around the edge of the portafilter
Possible Causes:
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Portafilter not rotated to lock position
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Coffee grounds around edge of filter
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Too much coffee in the filter
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All pressure was not released
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Portafilter removed too fast
Solution:
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Rotate portafilter to lock position.
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Wipe off excess grounds from rim of portafilter.
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Put less coffee in the filter.
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Follow instructions on how to release pressure on page 8
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Slowly remove portafilter
Problem: Portafilter changed color
Possible Causes:
•
Dishwasher
Solution:
• It is still safe to use. We do not recommend putting it in the dishwasher.
Problem: Milk sucked in the machine through the frothing wand
Possible Causes:
•
Not enough water to froth / steam in the water reservoir
Solution:
•
You should hear the steam coming out. If it is silent, remove the
frothing wand from the milk. Then, follow frothing instructions on
"how to froth milk" (Starting on page 21).
Do you still have questions? You can call us toll-free at the MR. COFFEE®
Consumer Service Department, 1-800-MR COFFEE (1-800-672-6333) or
you can visit us at www.mrcoffee.com.
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