Advertisement
Quick Links
FAQ and Troubleshooting Guide for
Title: Swan, Automatic Milk Frother and Warmer, 2 Layer Non-Stick Coating, 500W, , Black,
SK33020BLKN.
Vendor SKU: SK33020BLKN
FAQ.
•
How long is its warranty or guarantee?
The product is covered by a two-year warranty which you can extend via the manufacturing
website, swan-brand.co.uk. If the customer is within their first year of purchase with Amazon
EU then legally it is Amazon's responsibility to either replace or refund the item at his or her
own discretion. When it is the second term of ownership then the responsibility is taken over
by the manufacturer. For additional details, please review page 7 of the instruction manual.
•
What are the product dimensions?
The product dimension is as followed: Height 18.1cm Width 10.3cm Length 13cm.
•
Is it mains or battery-operated?
The device is not battery-operated and is powered by mains.
•
I have lost the instruction manual, where can I find a replacement?
If you have lost, damaged or need a replacement for your instruction manual then please visit
our website, swan-brand.co.uk. Simply search the item using the Vendor SKU and this will
bring up the product page. From there, you have the ability to download the manual for
safekeeping
•
Can you make hot chocolate?
The device is designed to heat and froth milk only; I would prepare the hot chocolate
separately and then pour the milk into the prepared hot chocolate.
•
How much milk should I use?
The correct capacity is 115ml for foaming and 240ml for warming. There is a low mark for
frothed milk and an upper mark for heated milk inside of the device.
•
Can I get spare parts?
Should you need any spare parts for this item, please visit the manufacturing website, which
is found in your instruction manual. For spare parts information please visit page 6 of the
instruction manual.
•
What Milk should I Use?
For the best results, we would suggest using whole milk.
•
Can I froth and heat milk at the same time?
Yes, you can, press the button until the blue light and the red light are on at the same time.
For full instructions, please refer to page 5 of the instruction manual.
•
Can I clean it in the dishwasher?
Please do not put the device in the dishwasher. Please follow the cleaning instructions in our
manual on page 6.
B07GYLXWVJ
1
Advertisement
Summary of Contents for Swann B07GYLXWVJ
- Page 1 FAQ and Troubleshooting Guide for B07GYLXWVJ Title: Swan, Automatic Milk Frother and Warmer, 2 Layer Non-Stick Coating, 500W, , Black, SK33020BLKN. Vendor SKU: SK33020BLKN FAQ. • How long is its warranty or guarantee? The product is covered by a two-year warranty which you can extend via the manufacturing website, swan-brand.co.uk.
- Page 2 Troubleshooting B07GYLXWVJ 1. Heating issues Cause: • Thermostat • Milk residue • Damaged Heating element. Solution: Please check the device for milk residue inside the device and on the whisk. Please use the cleaning guide in our instruction manual located on page 6.
- Page 3 If the device is overheating please stop using the device and wait for it to cool down. Should the issue persist then this could be a fault with the heating element. Please contact our helpline found on the front page of the instruction manual. Please make sure the whisk is present inside the device or is correctly attached.
- Page 4 Additional information. Missing components. Any complaints of missing items with our products usually coincide with reporting of damages due to delivery. Please check the packaging, we would also ask you to please contact our helpline, which is located on the front page of the instruction manual. They will be able to assist with any queries you may have.