Epson WF-C4310 User Manual
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Epson WF-C4310 User Manual

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WF-C4310 User's Guide

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  • Page 1 WF-C4310 User's Guide...

  • Page 3: Table Of Contents

    Using Power Saving Settings ......................26 Changing the Sleep Timer Settings ....................26 Changing the Power Off Timer Settings ..................26 Epson Connect Solutions for Smartphones, Tablets, and More ............27 Setting Up Epson Connect Services....................27 Using Epson Email Print ....................... 28 Using Epson Remote Print ......................
  • Page 4 Voice-activated Printing ........................32 Wi-Fi or Wired Networking........................33 Network Security Recommendations ....................33 Wi-Fi Infrastructure Mode Setup......................34 Selecting Wireless Network Settings from the Control Panel ............35 Setting Up Wireless Printing from a Smartphone or Tablet............36 Wi-Fi Direct Mode Setup ........................37 Connecting to a Mobile Device ......................
  • Page 5 Paper Loading Capacity ........................ 68 Double-sided Printing Capacity ..................... 70 Borderless Paper Type Compatibility .................... 72 Compatible Epson Papers........................74 Paper or Media Type Settings - Printing Software................75 Selecting the Paper Settings for Each Source - Control Panel ............76 Paper Type Settings - Control Panel .....................
  • Page 6 Changing the Language of the Printer Software Screens ............104 Changing Automatic Update Options ..................106 Printing with the Built-in Epson Driver - Windows 10 S..............107 Selecting Print Settings - Windows 10 S..................107 Printing on a Mac ..........................110 Selecting Basic Print Settings - Mac ...................
  • Page 7 Replacing the Maintenance Box....................... 135 Printing with Black Ink and Expended Color Cartridges ..............135 Printing with Expended Color Cartridges - Windows ..............135 Printing with Expended Color Cartridges - Mac ................137 Conserving Low Black Ink with Windows ..................138 Adjusting Print Quality..........................
  • Page 8 Cannot Print Over a Network....................... 164 Network Software Cannot Find Product on a Network..............166 Product Does Not Appear in Mac Printer Window ............... 167 Wireless Network Connection is Unstable on a Mac ..............168 Wired Network Connection Becomes Unstable ................168 USB Connection Problems......................
  • Page 9 Binding Arbitration and Class Waiver ....................204 Trademarks ............................207 Copyright Notice..........................208 libTIFF Software Acknowledgment....................208 A Note Concerning Responsible Use of Copyrighted Materials........... 209 Default Delay Times for Power Management for Epson Products ..........209 Copyright Attribution ........................209...

  • Page 11: Wf-C4310 User's Guide

    WF-C4310 User's Guide Welcome to the WF-C4310 User's Guide. For a printable PDF copy of this guide, click here.

  • Page 12: Product Basics

    See these sections to learn about the basic features of your product. Using the Control Panel Product Parts Locations Using Power Saving Settings Epson Connect Solutions for Smartphones, Tablets, and More Using the Epson Smart Panel Mobile App Using AirPrint Setting Up Printing on a Chromebook...

  • Page 13: Control Panel Buttons And Lights

    Control Panel Buttons and Lights power button and light home button The LCD screen help button The arrow buttons and the OK button stop button button (performs various functions) back button The LCD Screen Status Icon Information Navigating the LCD Screen Entering Characters on the LCD Screen Viewing Animations Parent topic:...

  • Page 14: The Lcd Screen

    The LCD Screen Displays the ink supply status information Displays network connection information Indicates whether Quiet Mode is enabled Displays the menu options Parent topic: Control Panel Buttons and Lights Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions. Icons Description Ink and maintenance box status;...

  • Page 15: Navigating The Lcd Screen

    Icons Description Displays the network connection status; select the icon to set up or change your network connection • Not connected to a wired (Ethernet) network. • Connected to a wired (Ethernet) network. • Not connected to a wireless network •...
  • Page 16 To navigate the menus, press the arrow buttons to change the highlighted selection and press the OK button to confirm your selection. To change a setting, press the arrow buttons to highlight the setting and press the OK button.

  • Page 17: Entering Characters On The Lcd Screen

    To enter a value in a field, press the arrow buttons to highlight the field and press the OK button to display the on-screen keyboard. Parent topic: Control Panel Buttons and Lights Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings. On-screen keyboard...
  • Page 18 Displays the character count Moves the cursor left or right Switches between uppercase and lowercase characters, numbers, and symbols Switches between characters, numbers, and symbols Displays a list of common domain names to choose from Enters a space Select when you are finished Deletes the previous character Note: You can also switch the character type by pressing the button.

  • Page 19: Viewing Animations

    Parent topic: Control Panel Buttons and Lights Viewing Animations You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a problem. 1. Select the help icon. 2. Select Troubleshooting if you are experiencing a problem or How To to view instructions on common procedures.

  • Page 20: Selecting The Date And Time

    1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > Language. 3. Select a language. Parent topic: Using the Control Panel Selecting the Date and Time You can select the current date, time, and daylight saving phase in your area, and choose your preferred date and time format.

  • Page 21: Turning Off The Operation Time Out Setting

    1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > LCD Brightness. You see a screen like this: 3. Press the left or right arrow button to decrease or increase the brightness. 4. When you are finished, select Done. Parent topic: Using the Control Panel Turning Off the Operation Time Out Setting...

  • Page 22: Preventing Pc Connection Via Usb

    You see a screen like this: 3. Select Off as the Operation Time Out setting. Parent topic: Using the Control Panel Preventing PC Connection via USB You can disable access to your product from a USB-connected computer. This restricts non-network access to the product.

  • Page 23: Product Parts Locations

    You see a screen like this: 3. Select Disable. Parent topic: Using the Control Panel Product Parts Locations See these sections to identify the parts on your product. Product Parts - Front Product Parts - Inside Product Parts - Back Parent topic: Product Basics Product Parts - Front...
  • Page 24 Control panel Paper cassette Output tray Edge guides Paper cassette Parent topic: Product Parts Locations...

  • Page 25: Product Parts - Inside

    Product Parts - Inside Printer cover Ink cartridge holder Parent topic: Product Parts Locations Product Parts - Back...

  • Page 26: Using Power Saving Settings

    Maintenance box cover Rear cover LAN port USB port AC inlet Parent topic: Product Parts Locations Using Power Saving Settings Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time.

  • Page 27: Epson Connect Solutions For Smartphones, Tablets, And More

    Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...

  • Page 28: Using Epson Email Print

    Epson Connect Solutions for Smartphones, Tablets, and More Using Epson Email Print With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a PDF, Microsoft Office document, or photo to an email and send it to your product.

  • Page 29: Using The Epson Smart Panel Mobile App

    Wi-Fi or Wired Networking Using the Epson Smart Panel Mobile App Use this free Apple and Android app to set up and control your Epson product. Epson Smart Panel also lets you check product status. Note: App features may vary depending on your Epson product.

  • Page 30: Using Airprint

    Related topics Wi-Fi or Wired Networking Setting Up Printing on a Chromebook Your Epson printer supports native printing on Chromebook, allowing you to print from a Chromebook without drivers or cables. For directions on setting up your printer, visit Setting Up Your Epson Printer on Your Chromebook (U.S.)

  • Page 31: Android Printing Using The Epson Print Enabler

    Android Printing Using the Epson Print Enabler You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson product and print.

  • Page 32: Voice-Activated Printing

    1. Connect your product to your network. See the link below. 2. Set up your product's email address for use with Epson Connect. See the link below to activate it from the product control panel. Click here for instructions on how to set up your product and voice assistant to use the voice- activated printing feature.

  • Page 33: Wi-Fi Or Wired Networking

    Wi-Fi or Wired Networking See these sections to use your product on a Wi-Fi or wired network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report Changing or Updating Network Connections Using Your Product on a Secure Network Network Security Recommendations...

  • Page 34: Wi-Fi Infrastructure Mode Setup

    You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. Epson product Wireless router or access point...

  • Page 35: Selecting Wireless Network Settings From The Control Panel

    Epson website. The installer program guides you through network setup. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.

  • Page 36: Setting Up Wireless Printing From A Smartphone Or Tablet

    Setting Up Wireless Printing from a Smartphone or Tablet You can use the Epson Smart Panel app to connect your Epson product to a wireless network or connect your device directly to the product. Epson Smart Panel is available on iOS and Android devices.

  • Page 37: Wi-Fi Direct Mode Setup

    Smartphone to Product Already Connected to Wi-Fi in the Epson Smart Panel app and follow the on-screen instructions. See the link below for wireless setup instructions. Your product is now connected to a wireless network and set up for use with the Epson Smart Panel app.

  • Page 38: Connecting To A Mobile Device

    5. Do one of the following: • If you are using Epson Smart Panel, open the Epson Smart Panel app on your device and select the printer displayed on the LCD screen. Select Complete on the LCD screen and press the OK button.

  • Page 39: Modifying The Wi-Fi Direct Network Name Or Password

    Modifying the Wi-Fi Direct Network Name or Password You can modify the Wi-Fi Direct name and password to create a more descriptive and secure Wi-Fi Direct network. Note: If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet.

  • Page 40: Wi-Fi Protected Setup (Wps)

    8. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the LCD screen, then enter the password shown. Note: Make a note of the SSID and password that appear. 9. Press the home button to return to the home screen. Computers and wireless devices can now access the product using the new network name and password.

  • Page 41: Printing A Network Status Sheet

    You see the icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet. Note: If you don't see the icon, repeat these steps to try again.

  • Page 42: Network Connection Report Codes And Messages

    7. Press the OK button to select Print. Examine the error codes and solutions shown on the network connection report. Network Connection Report Codes and Messages Parent topic: Wi-Fi or Wired Networking Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections.
  • Page 43 Error code and message Solution Make sure your router, access point, and/or hub are turned on, and the network cable is securely connected to Confirm that the network cable is your device and to your product. connected and network devices such as hub, router, or access point are turned on.
  • Page 44 Error code and message Solution E-2, E-3, or E-7 Check the following: No wireless network names (SSID) found. • Make sure your router or access point is turned on, and Confirm that the router/access point is is correctly connected to your computer or network turned on and the wireless network (SSID) device.
  • Page 45 Error code and message Solution If the security on your router or access point is not one of the following types, change the type of security on your Security mode (e.g. WEP, WPA) does not router or access point and reset your product's network match the current setting of the printer.
  • Page 46 Error code and message Solution Make sure your computer or network device are turned on. Also make sure that you can access the Internet and Confirm the connection and network setup other devices on the same network from the devices you of the PC or other device.
  • Page 47 Error code and message Solution E-12 Make sure other devices on the network are turned on and do the following: Confirm the following: • Make sure the IP address, subnet mask, and default -Entered security key/password is correct gateway addresses are correct, if you are entering them -Index of the security key/password is set to manually.

  • Page 48: Changing Or Updating Network Connections

    Wi-Fi connection. 1. Disconnect the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections...

  • Page 49: Changing A Wi-Fi Connection To A Wired Network Connection

    1. Do one of the following: • Windows: Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic:...

  • Page 50: Disabling Wi-Fi Features

    Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use. 1. Press the home button, if necessary.

  • Page 51: Changing The Administrator Password In Web Config

    Note: You can also access the Web Config utility from the product information area in the Epson Smart Panel app. 1. Print a network status sheet. 2. Locate the IP address for your product that is listed on the network status sheet.

  • Page 52: Setting Up Airprint

    Related tasks Accessing the Web Config Utility Setting Up AirPrint You can configure AirPrint settings using the Web Config interface. 1. Access Web Config, select Network, and select AirPrint Setup. 2. Configure the following settings as necessary: Setting Description Bonjour Service Name Enter the Bonjour service name.

  • Page 53: Protocol Settings

    3. Configure any other available protocol settings. 4. Click Next. 5. Click OK. 6. Select and configure services and protocol settings as necessary. After the protocols restart, the changes are applied. Protocol Settings Parent topic: Using Your Product on a Secure Network Related tasks Accessing the Web Config Utility Protocol Settings...
  • Page 54 Setting Options/Description Bonjour Name Displays the Bonjour name Bonjour Service Name Displays the Bonjour service name Location Displays the Bonjour location name Top Priority Protocol Selects the protocol that is the top priority for Bonjour printing SLP Settings Setting Options/Description Enable SLP Enable the SLP function to use network searching in EpsonNet Config...
  • Page 55 LLMNR Settings Setting Options/Description Enable LLMNR Enable LLMNR to use name resolution without NetBIOS, even if you cannot use DNS LPR Settings Setting Options/Description Allow LPR Port Printing Allow printing from the LPR port Printing Timeout (sec) Enter the timeout value for LPR printing between 0 and 3,600 seconds RAW (Port9100) Settings Setting...

  • Page 56: Configuring Ssl/Tls Communication

    Community Name (Read Only) Enter 0 to 32 ASCII characters Community Name (Read/Write) Enter 0 to 32 ASCII characters Allow access from Epson tools Enable information to be written by Epson tools such as Epson Device Admin SNMPv3 Settings Setting Options/Description...

  • Page 57: Configuring Ssl/Tls Settings

    Configuring a Server Certificate for the Product Parent topic: Using Your Product on a Secure Network Configuring SSL/TLS Settings If your product supports HTTPS, you can configure SSL/TLS to encrypt communications with your product. 1. Access Web Config and select Network Security Settings. 2.

  • Page 58: Using A Digital Certificate

    Parent topic: Configuring SSL/TLS Communication Related tasks Accessing the Web Config Utility Using a Digital Certificate Follow the instructions in these sections to configure and use digital certificates using Web Config. About Digital Certification Obtaining and Importing a CA-signed Certificate CSR Setup Settings CSR Import Settings Deleting a CA-signed Certificate...

  • Page 59: Csr Setup Settings

    2. Select one of the available network security options and select a certificate option. 3. In the CSR section, select Generate. 4. Select the CSR setting options you want to use. 5. Click OK. You see a completion message. 6. Select Network Security, select your network security option, and select Certificate again. 7.

  • Page 60: Csr Import Settings

    Note: The available key length and abbreviations vary by certificate authority, so follow the rules of that authority when entering information in the CSR. Setting Options/Description Key Length Select a key length for the CSR Common Name Enter a name or static IP address from 1 to 128 characters long;...

  • Page 61: Deleting A Ca-Signed Certificate

    Parent topic: Using a Digital Certificate Deleting a CA-signed Certificate You can delete an imported CA-signed certificate with Web Config when the certificate expires or if you have no more need for an encrypted connection. Note: If you obtained a CA-signed certificate from Web Config, you cannot import a deleted certificate; you must obtain and import a new certificate.

  • Page 62: Importing A Ca Certificate

    Parent topic: Using a Digital Certificate Related tasks Accessing the Web Config Utility Importing a CA Certificate You can import a CA certificate using Web Config. 1. Access Web Config and select Network Security. 2. Select CA Certificate. 3. Select Import. 4.

  • Page 63: Loading Paper

    Loading Paper Before you print, load paper for the type of printing you will do. Loading Paper in the Cassette Compatible Epson Papers Paper or Media Type Settings - Printing Software Selecting the Paper Settings for Each Source - Control Panel...
  • Page 64 • If print quality declines when printing multiple envelopes, try loading one envelope at a time. • Load letterhead or pre-printed paper top edge first. • Check the paper package for any additional loading instructions. • Load a single sheet of loose-leaf or other paper with holes as shown. Note: Do not select automatic 2-sided printing for this type of paper and do not print over the holes.
  • Page 65 2. Extend the paper tray by pressing the lever and slide the edge guides all the way out.
  • Page 66 3. Insert the paper printable side down and slide the edge guide until it touches the paper. Do not let the front edge of the paper extend past the triangle symbols on the end of the cassette.
  • Page 67 4. While holding the paper, insert the cassette until you hear a click. 5. Lower the output tray and select User-Defined as the paper size setting. Note: When printing on glossy photo papers, ink drying times increase considerably (humidity, temperature, and other environmental conditions can also affect photo drying times). To avoid smearing your photos, do not touch the printed side until the ink is completely dry.

  • Page 68: Paper Loading Capacity

    User defined paper size from 14 to 47.2 inches (357 to 1200 mm) long: 1 sheet Epson Bright White Premium Paper 250 sheets Epson Bright White Pro Paper Epson Multipurpose Plus Paper Epson Presentation Paper Matte 100 sheets Epson High Quality Ink Jet Paper...
  • Page 69 Loading capacity Epson Premium Presentation Paper Matte 50 sheets Epson Premium Presentation Paper Matte Double-sided Epson Brochure & Flyer Paper Matte Double- sided Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Semi-gloss Card Stock Letter (8.5 ×...

  • Page 70: Double-Sided Printing Capacity

    Related references Paper Specifications Double-sided Printing Capacity Paper type Size Double-sided Printing Capacity Auto Manual Plain paper Letter (8.5 × 11 inches Up to the arrow mark 30 sheets [216 × 279 mm]), A4 (8.3 × 11.7 Copier paper inches [210 × 297 mm]), Executive Letterhead paper (7.25 ×...
  • Page 71 Paper type Size Double-sided Printing Capacity Auto Manual Epson Bright Letter (8.5 × 11 inches 250 sheets 30 sheets White Premium [216 × 279 mm]) Paper Epson Bright White Pro Paper Epson Multipurpose Plus Paper Letter (8.5 × 11 inches Epson Premium [216 ×...

  • Page 72: Borderless Paper Type Compatibility

    Paper type Size Double-sided Printing Capacity Auto Manual Card Stock Letter (8.5 × 11 inches 10 sheets [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), Executive (7.25 × 10.5 inches [184 × 267 mm]) Legal (8.5 × 14 inches —...
  • Page 73 • Epson Presentation Paper Matte* • Epson Premium Presentation Paper Matte • Epson Premium Presentation Paper Matte Double-sided • Epson Brochure & Flyer Paper Matte Double-sided * These paper types may scuff the print head, resulting in smeared printouts. Borderless Paper Sizes •...

  • Page 74: Compatible Epson Papers

    You can purchase genuine Epson ink and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Paper Type Size Part number...

  • Page 75: Paper Or Media Type Settings - Printing Software

    8 × 10 inches (203 × 254 mm) S041465 Letter (8.5 × 11 inches S042183 [216 × 279 mm]) S041667 Epson Ultra Premium Photo Paper 4 × 6 inches (102 × 152 mm) S042181 Glossy S042174 5 × 7 inches (127 × 178 mm) S041945 8 ×...

  • Page 76: Selecting The Paper Settings For Each Source - Control Panel

    Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double- sided Epson Brochure & Flyer Paper Matte Double-sided Epson Presentation Paper Matte Presentation Paper Matte Note: The settings listed here are available only when printing from your computer; they do not apply to your product's control panel settings.

  • Page 77: Paper Type Settings - Control Panel

    Epson Premium Photo Paper Glossy Prem. Glossy Epson Photo Paper Glossy Glossy Epson Premium Photo Paper Semi-gloss Prem. Semi-Gloss Epson Premium Presentation Paper Matte Prem. Matte Epson Premium Presentation Paper Matte Double- sided Epson Brochure & Flyer Paper Matte Double-sided...

  • Page 78: Selecting The Default Paper Source Settings

    Paper type loaded Paper Type setting Epson Presentation Paper Matte Presentation Matte Parent topic: Selecting the Paper Settings for Each Source - Control Panel Selecting the Default Paper Source Settings You can change default paper source settings using the control panel on the product.

  • Page 79: Paper Source Settings Options

    Paper Source Settings Options Select the paper source options you want to use for your print jobs. Paper Source Available settings Description Settings option Paper Setting Various Select the paper size and type for each paper source A4/Letter Auto Select On to switch the selected paper size to match the Switching loaded paper (Letter or A4) if the wrong size is selected Error Notice...
  • Page 80 Universal Print Available settings Description Settings option Top Offset — Adjust the top or left margin Left Offset Top Offset in — Adjust the top or left margin of the back page when printing Back double-sided. Left Offset in Back Check Paper Select On to check the paper width before printing.

  • Page 81: Printing From A Computer

    You can print with your product using any Windows application, as described in these sections. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...

  • Page 82: Selecting Basic Print Settings - Windows

    Parent topic: Printing from a Computer Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command.
  • Page 83 4. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size, but you cannot use the Borderless setting. 5. If you are printing a borderless photo, select Borderless. You can click Settings to access additional options for borderless printing.

  • Page 84: Print Quality Options - Windows

    15. To reduce noise during printing when you select Plain Paper/Bright White Paper, select On in the Quiet Mode menu. Note: Enabling Quiet Mode may reduce printing speed. Print Quality Options - Windows Multi-Page Printing Options - Windows Parent topic: Printing with Windows Related references Paper or Media Type Settings - Printing Software...

  • Page 85: Selecting Double-Sided Printing Settings - Windows

    Selecting Double-sided Printing Settings - Windows You can print on both sides of the paper by selecting one of the 2-Sided Printing options on the Main tab. Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network.
  • Page 86 You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 5. Click the Print Density button.

  • Page 87: Double-Sided Printing Options - Windows

    You see this window: 6. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 7. If necessary, select the Adjustments options you want to use. 8.

  • Page 88: Print Density Adjustments - Windows

    Binding Edge Options Select a setting that orients double-sided print binding in the desired direction. Binding Margin Options Select options that define a wider margin to allow for binding. Start Page Selects whether printing starts on the front or back page. Create Folded Booklet Options Select the Booklet checkbox and a binding option to print double-sided pages as a booklet.

  • Page 89: Selecting Additional Layout And Print Options - Windows

    Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: •...
  • Page 90 • Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software. • Select Image Options to access additional settings for improving printed images. Note: You can also select Color Universal Print settings. 3.

  • Page 91: Custom Color Correction Options - Windows

    Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones.

  • Page 92: Image Options And Additional Settings - Windows

    Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional Settings - Windows You can select any of the Image Options and Additional Settings to customize your print.

  • Page 93: Header/Footer Settings - Windows

    Bidirectional Printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality. Mirror Image Flips the printed image left to right. Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows You can select any of the Header/Footer Settings options to add headers or footers when you print.
  • Page 94 Note: These settings are not saved with your document. You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name • Collate Number (copy number)

  • Page 95: Selecting A Printing Preset - Windows

    • Page Number • Text You can also adjust the text settings for the printed information. Note: The user name, computer name, date, and time come from the Windows Control Panel on your computer. Parent topic: Selecting Additional Layout and Print Options - Windows Selecting a Printing Preset - Windows For quick access to common groups of print settings, you can select a printing preset on the Main or More Options tab.
  • Page 96 You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings or delete it, or use any of the available options on the screen to control your printing presets.

  • Page 97: Selecting Extended Settings - Windows

    Parent topic: Printing with Windows Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to your product. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click 2.

  • Page 98: Extended Settings - Windows

    Printing with Windows Extended Settings - Windows You can select these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues. Check Paper Width Before Printing Prevents printing beyond the edges of the paper if the paper size setting is incorrect; may reduce print speed.

  • Page 99: Printing Your Document Or Photo - Windows

    Always Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help.

  • Page 100: Locking Printer Settings - Windows

    You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1.
  • Page 101 • Windows 7: Click and select Devices and Printers. Right-click your product and select Printer properties. • Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, then right-click your product and select Properties. 2. Click the Optional Settings tab. Note: You can prevent access to the Optional Settings tab by changing the user or group permissions in the Security tab.

  • Page 102: Locked Setting Options

    Locked Setting Options Parent topic: Printing with Windows Locked Setting Options Select the options you want to use for any locked print settings. Setting Options Description Anti-Copy Various data items Lets you select the data to use for the pattern or prohibit anti- Pattern copy patterns Add/Delete...

  • Page 103: Selecting Default Print Settings - Windows

    Setting Options Description Multi-Page Prohibits multi-page settings 2-Up Allows printing of 2 pages on one sheet of paper 4-Up Allows printing of 4 pages on one sheet of paper 6-Up Allows printing of 6 pages on one sheet of paper 8-Up Allows printing of 8 pages on one sheet of paper 9-Up...

  • Page 104: Changing The Language Of The Printer Software Screens

    You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session.
  • Page 105 2. Select Printer Settings. You see the printer settings window. 3. Click the Maintenance tab. You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them.

  • Page 106: Changing Automatic Update Options

    Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software. You can change how often the software checks for updates or disable this feature. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click 2.

  • Page 107: Printing With The Built-In Epson Driver - Windows 10 S

    You can print with the built-in Epson printer driver using any printing program on Windows 10 S, as described in these sections. Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product.
  • Page 108 You see a window like this: 4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button.
  • Page 109 You see a window like this: 6. Select the size of the paper you loaded as the Paper Size setting. 7. To print multiple copies, select or enter the number as the Copy Count setting. 8. To print multiple copies of multi-page documents in sets, select the Collated checkbox. 9.

  • Page 110: Printing On A Mac

    13. Click OK or Print to start printing. Parent topic: Printing with the Built-in Epson Driver - Windows 10 S Printing on a Mac You can print with your product using any Mac printing program, as described in these sections.
  • Page 111 4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the print window. You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using.
  • Page 112 6. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing. 7. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing.
  • Page 113 You see these settings: Note: The available print settings and appearance of the print window may be different than those covered here, depending on the Mac OS version and the application you are using. 10. Select the type of paper you loaded as the Media Type setting. Note: The setting may not exactly match the name of your paper.

  • Page 114: Print Quality Options - Mac

    Print Quality Options - Mac Print Options - Mac Parent topic: Printing on a Mac Related tasks Selecting Page Setup Settings - Mac Print Quality Options - Mac You can select any of the available Print Quality options to fine-tune the quality of your print. Some settings may be unavailable, depending on the paper type setting you have chosen.

  • Page 115: Selecting Page Setup Settings - Mac

    Selecting Page Setup Settings - Mac Depending on your application, you may be able to select the paper size and orientation settings from the print window. Note: If you do not see these settings in the print window, check for them in your application before printing.

  • Page 116: Selecting Print Layout Options - Mac

    Selecting Print Layout Options - Mac You can select a variety of layout options for your document or photo by selecting Layout from the pop- up menu on the print window. • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu.

  • Page 117: Selecting Double-Sided Printing Settings - Mac

    Selecting Double-sided Printing Settings - Mac You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up menu on the print window. Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network.
  • Page 118 2. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 3. If necessary, customize the Adjustments settings as instructed on the screen. 4. Print a test copy of your double-sided document to test the selected settings. 5.

  • Page 119: Double-Sided Printing Options And Adjustments - Mac

    Double-sided Printing Options and Adjustments - Mac You can select any of the available options in the Two-sided Printing Settings pop-up menu to set up your double-sided print job. Long-Edge binding Orients double-sided printed pages to be bound on the long edge of the paper. Short-Edge binding Orients double-sided printed pages to be bound on the short edge of the paper.

  • Page 120: Color Matching And Color Options - Mac

    Color Matching and Color Options - Mac You can select these settings on the Color Matching and Color Options menus. Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer driver or turn off color management. ColorSync Prints using standard color profiles for your product and paper to help match image colors.

  • Page 121: Selecting Printing Preferences - Mac

    Color Options Settings Manual Settings Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness, Contrast, Saturation, and individual color tones. You can also select a color Mode setting for printing photos and graphics and the Fix Red-Eye setting to reduce or remove red- eye in photos.

  • Page 122: Printing Preferences - Mac

    You see a screen like this: 4. Select any of the available printing preferences. 5. Click OK. Printing Preferences - Mac Parent topic: Printing on a Mac Printing Preferences - Mac You can select these settings on the Options or Driver tab. Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper.

  • Page 123: Printing Your Document - Mac

    Remove white borders Removes white margins that may appear when you print borderless photos. Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions. Establish bidirectional communication Allows the product to communicate with the computer. Do not change the default setting unless you experience issues when using a shared printing pool.

  • Page 124: Printing From A Smartphone Or Tablet

    Printing from a Smartphone or Tablet You can print from a smartphone or tablet running iOS or Android using the Epson Smart Panel app. Note: Your device must be connected to the same wireless network as your Epson product, and Epson Smart Panel must be configured for use with your product.

  • Page 125: Printing With Epson Photo

    Photo+. Features include image corrections and adjustments, and adding text and stamps to photos. We recommend printing on genuine Epson photo paper for the best results. Make sure you have set up your product as described on the Start Here sheet and installed the Epson Photo+ software. See the Epson Photo+ help utility for more information.

  • Page 126: Replacing Ink Cartridges And Maintenance Boxes

    Note: Please dispose of your used Epson branded ink cartridges and maintenance boxes responsibly and in accordance with local requirements. If you would like to return your used ink cartridges and maintenance boxes to Epson for proper disposal, please go to epson.com/recycle...
  • Page 127 • Use an ink cartridge before the date printed on its package or within six months of opening the package, whichever is earlier. • Store ink cartridges with their bottoms down. Do not store cartridges upside down. • After bringing an ink cartridge inside from a cold storage site, allow it to warm up at room temperature for at least three hours before using it.

  • Page 128: Check Cartridge And Maintenance Box Status

    • To maintain optimum print head performance, some ink is consumed from all ink cartridges during maintenance operations. Ink may also be consumed when you replace an ink cartridge or turn the printer on. • When printing in monochrome or grayscale, color inks may be used instead of black ink depending on the paper type or print quality settings you are using.

  • Page 129: Checking Cartridge And Maintenance Box Status - Windows

    Parent topic: Check Cartridge and Maintenance Box Status Related tasks Removing and Installing Ink Cartridges Replacing the Maintenance Box Checking Cartridge and Maintenance Box Status - Windows A low ink reminder appears if you try to print when ink is low, and you can check your cartridge or maintenance box status at any time using a utility on your Windows computer.
  • Page 130 Note: If any of the cartridges installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate cartridge status. 3. To disable the low ink reminder, right-click the product icon in the Windows taskbar and select...
  • Page 131 You see this window: 4. Deselect the See Low Ink Reminder alerts checkbox at the bottom of the screen. 5. To disable promotional offers, deselect the Display Epson Offers checkbox. 6. Click OK. Parent topic: Check Cartridge and Maintenance Box Status...

  • Page 132: Checking Cartridge And Maintenance Box Status - Mac

    1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor. You see this window: 3. Do the following as necessary:...

  • Page 133: Purchase Epson Ink Cartridges And Maintenance Box

    800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Your printer is designed to work only with genuine Epson-brand ink cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly or at all.

  • Page 134: Removing And Installing Ink Cartridges

    Yellow 924420 924XL420 Parent topic: Purchase Epson Ink Cartridges and Maintenance Box Removing and Installing Ink Cartridges Make sure you have your replacement cartridges handy before you begin. You must install new cartridges immediately after removing the old ones. Caution: Leave your old cartridges in the printer until you are ready to replace them to prevent the print head nozzles from drying out.

  • Page 135: Replacing The Maintenance Box

    Parent topic: Replacing Ink Cartridges and Maintenance Boxes Related references Ink Safety Precautions Related tasks Conserving Low Black Ink with Windows Related topics Printing with Black Ink and Expended Color Cartridges Replacing the Maintenance Box If the maintenance box is full, a message appears on your product's LCD screen. Select How To and press the OK button, then follow the steps on the LCD screen to replace the maintenance box.
  • Page 136 • Thick paper • Envelopes Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.

  • Page 137: Printing With Expended Color Cartridges - Mac

    Epson Status Monitor 3 displays a print message. 9. Click Print in Black to print your document. Parent topic: Printing with Black Ink and Expended Color Cartridges Related tasks Removing and Installing Ink Cartridges Printing with Expended Color Cartridges - Mac If printing stops, you can cancel your print job and select settings to temporarily print with only black ink on plain paper or on an envelope.

  • Page 138: Conserving Low Black Ink With Windows

    The following window appears when black ink runs low and there is more color ink. Note: The window appears only when you have selected Plain Paper/Bright White Paper as the paper type setting, and depends on other selected print settings. To use this feature, Epson Status Monitor must be enabled.
  • Page 139 • Click Disable this feature to continue using the remaining black ink. Note: If you disable this feature, it remains disabled until you install a new black ink cartridge. Parent topic: Replacing Ink Cartridges and Maintenance Boxes Related tasks Removing and Installing Ink Cartridges...

  • Page 140: Adjusting Print Quality

    If your print quality declines, you may need to run a utility to clean or align the print head. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...

  • Page 141: Checking The Nozzles Using The Product Control Panel

    Parent topic: Print Head Maintenance Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product. 1. Make sure there are no errors on the LCD screen. 2. Load a few sheets of plain paper in the product. 3.

  • Page 142: Checking The Nozzles Using A Computer Utility

    If you don’t see any improvement after cleaning the print head up to 3 times, wait at least 12 hours without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson support.
  • Page 143 You see a window like this: 5. Click Print.

  • Page 144: Print Head Cleaning

    If you don’t see any improvement after cleaning the print head up to 3 times, turn the product off and wait at least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessary. If quality still does not improve, contact Epson. Parent topic:...

  • Page 145: Cleaning The Print Head Using The Product Control Panel

    • If there are gaps or the pattern is faint, select X and press the OK button. If you don’t see any improvement after cleaning the print head up to 3 times, wait at least 12 hours without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson. Parent topic:...
  • Page 146 2. Load a few sheets of plain paper in the product. 3. Do one of the following: • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click •...
  • Page 147 If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessary. If quality still does not improve, contact Epson. Parent topic:...

  • Page 148: Print Head Alignment

    Print Head Alignment If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or light horizontal bands, you may need to align the print head. Note: Banding may also occur if your print head nozzles need cleaning. Aligning the Print Head Using the Product Control Panel Adjusting the Print Quality Using the Product Control Panel Parent topic:...

  • Page 149: Cleaning The Paper Guide

    2. Load a few sheets of plain paper in the product. 3. Press the home button, if necessary. 4. Use the arrow buttons to select Maintenance and press the OK button. 5. Select Print Quality Adjustment and press the OK button. 6.

  • Page 150: Cleaning The Translucent Film

    Cleaning the Translucent Film If the print quality has not improved after aligning the print head and cleaning the paper path, the translucent film inside the product may be smeared with ink. To clean the printer head path, use the following: •...
  • Page 151 5. Using the flashlight, check the translucent film shown here for ink smears. Translucent film Print head rail Caution: Do not touch the print head rail or you may not be able to print. Do not wipe off the grease on the rail.

  • Page 152: Checking The Number Of Sheets On The Lcd Screen

    Caution: Do not press too hard on the film or you may dislocate the anchor springs and damage your product. 7. Use a new, dry cotton swab to dry the translucent film. 8. Repeat steps 6 and 7 as necessary to clean all ink smears. 9.

  • Page 153: Cleaning And Transporting Your Product

    Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning the Product Transporting Your Product Cleaning the Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, benzene, alcohol, or paint thinner to clean the product or you may damage it.

  • Page 154: Transporting Your Product

    1. Turn off the product. 2. Unplug the power cable. 3. Disconnect any connected cables. 4. Remove all the paper from the product. 5. Clean the outer case and control panel with a soft, dry cloth. If you cannot remove the dirt, try cleaning with a soft cloth moistened with a mild detergent.
  • Page 155 2. Unplug the power cable. Note: Make sure the power light is off before unplugging the power cable. Otherwise, the print head does not return to the home position which can cause the ink to dry and may prevent the product from printing.
  • Page 156 6. Close the printer cover. 7. Lower the control panel and close all of the trays as shown. 8. Place the product in its original packing materials, if possible, or use equivalent materials with cushioning around the product. Make sure the box adequately protects the product control panel. 9.
  • Page 157 Related references Environmental Specifications Related tasks Aligning the Print Head Using the Product Control Panel Adjusting the Print Quality Using the Product Control Panel...

  • Page 158: Solving Problems

    2. Select Troubleshooting or How To to view instructional images or animations. Parent topic: Solving Problems Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Visit epson.com/support (U.S) or epson.ca/support...

  • Page 159: Product Status Messages

    Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater.
  • Page 160 The printer will advise you when the pad requires replacing and this can only be performed by an authorized Epson Service provider. The Epson warranty does not cover the cost of this replacement.

  • Page 161: Running A Product Check

    • If the page prints but the nozzle check pattern has gaps, clean the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic:...

  • Page 162: Resetting Control Panel Defaults

    Related references Where to Get Help Related tasks Loading Paper in the Cassette Resetting Control Panel Defaults If you have a problem with settings on the product control panel, you can reset them to their factory defaults. You can choose which settings to reset or reset them all. Note: This setting can be locked by an administrator.

  • Page 163: Product Does Not Turn On Or Off

    • If the product's print head stops moving or making noise, and the charging process has not finished after approximately 5 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help. Parent topic:...

  • Page 164: Solving Network Problems

    Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.
  • Page 165 • If you are using TCP/IP, make sure the product's IP address is set correctly for your network. If your network does not assign IP addresses using DHCP, set the IP address manually. If the IP address assigned to the printer is 169.254.xxx.xxx and the subnet mask is 255.255.0.0, the IP address may not be assigned correctly.

  • Page 166: Network Software Cannot Find Product On A Network

    4. Download your product software from the Epson website, or contact your system administrator. • If you have replaced your router, reinstall your product software to connect to the new router.

  • Page 167: Product Does Not Appear In Mac Printer Window

    • Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing detection of your device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function. •...

  • Page 168: Wireless Network Connection Is Unstable On A Mac

    Wireless Network Connection is Unstable on a Mac If you connected a device to a USB 3.0 port on your Mac, you may experience wireless network interference between your product and your Mac. If you cannot connect to your product over the wireless network or the connection becomes unstable, move the device connected to your Mac USB 3.0 port further away from your Mac.

  • Page 169: Solving Network Security Problems

    If the printer is not recognized while using a USB cable, make sure the cable is connected securely at both ends, and that you are not using a USB hub. You may also need to try a different USB cable. Your printer does not support USB 3.0 cables.

  • Page 170: Cannot Import A Digital Certificate

    Related tasks Obtaining and Importing a CA-signed Certificate Updating a Self-signed Certificate Cannot Import a Digital Certificate If you cannot import a digital certificate, try these solutions: • Make sure the CA-signed certificate and the CSR have the same information. If they do not match, import the certificate to a device that matches the information or use the CSR to obtain the CA-signed certificate again.
  • Page 171 Message Solution Invalid value below. Remove any unsupported characters in the file path and password. Invalid date and time. Set the date and time on the product using Web Config, EpsonNet Config, or the product control panel. Invalid password Enter the password that matches the password set for the CA certificate.

  • Page 172: Solving Paper Problems

    Message Solution Setup failed. Make sure the computer and product are connected, and the certificate file is not corrupted, then import the certificate file again. Parent topic: Solving Network Security Problems Related tasks Selecting the Date and Time Solving Paper Problems Check these sections if you have problems using paper with your product.

  • Page 173: Paper Jam Problems

    Parent topic: Solving Paper Problems Related references Paper Loading Capacity Paper Specifications Related tasks Loading Paper in the Cassette Selecting the Paper Settings for Each Source - Control Panel Paper Jam Problems If a paper jam occurs in the product, a message appears on the LCD screen. Follow the on-screen instructions to locate the paper jam and remove the paper.

  • Page 174: Solving Problems Printing From A Computer

    • Make sure the printer status is not offline or pending. • Make sure you are using the Epson printer driver for your product or the available functions are limited.

  • Page 175: Product Icon Does Not Appear In Windows Taskbar

    • In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs. • In Windows, do one of the following to open the Epson Printer Connection Checker and follow the on- screen instructions to check the connection status: •...

  • Page 176: Error After Cartridge Replacement

    2. Click the Maintenance tab. 3. Click the Extended Settings button. 4. Select Enable EPSON Status Monitor 3 and click OK. 5. Click the Monitoring Preferences button. 6. Click the checkbox for the option that adds the shortcut icon to the taskbar.

  • Page 177: Printing Is Slow

    • If you are using Windows 7, close the Devices and Printers window before you print. • On a Mac, make sure you download and install the Epson printer driver. • Make sure Quiet Mode is turned off.

  • Page 178: Solving Page Layout And Content Problems

    1. Click and select Computer or My Computer. Double-click the C: drive and open these folders: ProgramData > EPSON > PRINTER. Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and search options. In the window that appears, click the View tab, select Show hidden files, folders, and drives in the Advanced settings list, and click OK.

  • Page 179: Inverted Image

    Parent topic: Solving Problems Inverted Image If your printed image is inverted unexpectedly, try these solutions: • Turn off any mirror or inversion settings in your printing application. • Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer software.

  • Page 180: Incorrect Margins On Printout

    Related concepts Print Head Nozzle Check Print Head Cleaning Related references Environmental Specifications Related tasks Selecting Extended Settings - Windows Selecting Printing Preferences - Mac Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Incorrect Margins on Printout If your printed page has incorrect margins, try these solutions: •...

  • Page 181: Incorrect Characters Print

    • Make sure the image size and the paper size are set correctly; if the image is small, the enlargement may not be enough to cover the paper. • Access the Extended Settings (Windows) or Printing Preferences (Mac) and select Remove White Borders.

  • Page 182: Slanted Printout

    • Slide the edge guides against the edges of the paper. • If the image is slightly enlarged and cropped during borderless printing, change the Expansion setting. You can use the preview option in your printer software to check your margins before you print. Parent topic: Solving Page Layout and Content Problems Related tasks...

  • Page 183: Solving Print Quality Problems

    Solving Print Quality Problems Check these sections if your printouts have problems with print quality, but your image looks fine on your computer screen. Note: When printing using AirPrint, the available print settings are different from those covered in this manual.

  • Page 184: Blurry Or Smeared Printout

    • Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • Do not load more than the recommended number of sheets. For plain paper, do not load above the line indicated by the triangle symbol on the edge guide.

  • Page 185: Faint Printout Or Printout Has Gaps

    • Adjust the print quality in the product software. • Clean the paper path. Note: Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that extends beyond the base of the product in all directions. Parent topic: Solving Print Quality Problems Related concepts...

  • Page 186: Grainy Printout

    • Adjust the print quality in the product software. • Clean the paper path. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related references Environmental Specifications Related tasks Loading Paper in the Cassette Aligning the Print Head Using the Product Control Panel Adjusting the Print Quality Using the Product Control Panel Cleaning the Paper Guide...

  • Page 187: Incorrect Colors

    • Make sure the Black/Grayscale or Grayscale setting is not selected in your printer software. • Select EPSON Standard as the Color Mode (Windows) or Mode (Mac) setting in the printer software. • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.

  • Page 188: Uninstall Your Product Software

    • For best results, use genuine Epson paper. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related references Environmental Specifications Compatible Epson Papers Related tasks Removing and Installing Ink Cartridges Selecting Basic Print Settings - Windows...

  • Page 189: Uninstalling Product Software - Mac

    In the next window, select your product, if necessary, and click OK. Then follow any on-screen instructions. 4. Restart your computer, then re-install your software. Note: If you find that re-installing your product software does not solve a problem, contact Epson. Parent topic: Uninstall Your Product Software Uninstalling Product Software - Mac In most cases, you do not need to uninstall your product software before re-installing it.

  • Page 190: Where To Get Help

    Printers & Scanners window, select your product name and click the – (remove) icon to remove it. Parent topic: Uninstall Your Product Software Where to Get Help If you need to contact Epson for technical support services, use the following support options. Internet Support Visit Epson's support website at epson.com/support (U.S.) or...

  • Page 191: Technical Specifications

    Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.

  • Page 192: Mac System Requirements

    Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
  • Page 193 8 × 10 inches (203 × 254 mm) Half Letter (5.5 × 8.5 inches [140 × 216 mm]) Paper types Plain paper and paper distributed by Epson Weight Plain paper: 17 lb (64 g/m ) to 24 lb (90 g/m...

  • Page 194: Printable Area Specifications

    Printable Area Specifications Single sheets Top/bottom/right/left: 0.12 inch (3 mm) minimum Reduced print quality area/top: 1.85 inches (47 mm) minimum Reduced print quality area/bottom: 1.77 inches (45 mm) minimum Single sheets (borderless) Reduced print quality area/top: 1.97 inches (50 mm) minimum...

  • Page 195: Ink Cartridge Specifications

    Technical Specifications Ink Cartridge Specifications Note: Your printer is designed to work only with genuine Epson-brand ink cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly or at all. Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes and ensure the printer functions as designed.

  • Page 196: Dimension Specifications

    installed with ink for printing and printer maintenance. For print quality, some ink remains in replaced cartridges. Color Cyan, Magenta, Yellow, Black Cartridge life Opened package: 6 months Unopened package: do not use if the date on the package has expired Temperature Storage: –22 to 104 °F (–30 to 40 °C)

  • Page 197: Electrical Specifications

    Electrical Specifications Power supply rating 100 to 240 V Rated frequency range 50 to 60 Hz Rated current 0.5 to 0.3 A Power consumption Printing: Approximately 23 W (ISO/IEC24712) Ready mode: Approximately 4.8 W Sleep mode: Approximately 0.9 W Power off mode: Approximately 0.2 W Parent topic: Technical Specifications Environmental Specifications...

  • Page 198: Network Interface Specifications

    Network Interface Specifications Wi-Fi Standard IEEE 802.11 b/g/n/a/ac Security WPA2-PSK (TKIP/AES); complies with WPA2 standards with support for WPA/WPA2 Personal WPA3-SAE (AES) WEP (64/128 bit) Note: Wi-Fi Direct only supports WPA2-PSK (AES). Frequency band 5 GHz Communication mode Infrastructure mode Wi-Fi Direct (Simple AP) Note: Wi-Fi Direct Simple AP mode is available even if you connect the product to an Ethernet network.

  • Page 199: Safety And Approvals Specifications

    • Manufacturer: Seiko Epson Corporation • Type: J26H005 This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

  • Page 200: Notices

    Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
  • Page 201 • If you use an extension cord with the printer, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating. •...

  • Page 202: Wireless Connection Safety Instructions

    • Do not press too hard on the LCD screen or subject it to heavy impacts. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support. • The LCD screen may contain a few small bright or dark spots, and may display uneven brightness.

  • Page 203: Important Privacy Notice (Printer Serial Number)

    Important Privacy Notice (Printer Serial Number) As part of setup, your product's serial number will be sent to a secure Epson server so that you can be eligible to participate in programs we may offer from time to time, including the Epson ink replenishment program.

  • Page 204: Binding Arbitration And Class Waiver

    1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3131 Katella Ave., Los...
  • Page 205 Dispute shall include the sender's name, address and contact information, the facts giving rise to the Dispute, and the relief requested (the "Dispute Notice"). Following receipt of the Dispute Notice, Epson and you agree to act in good faith to resolve the Dispute before commencing arbitration.
  • Page 206 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...

  • Page 207: Trademarks

    1.8 Amendments to Section 1. Notwithstanding any provision in this Agreement to the contrary, you and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and class action waiver provisions (other than a change to Epson's address) in this Agreement, Epson will obtain your affirmative assent to the applicable amendment.

  • Page 208: Copyright Notice

    Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

  • Page 209: A Note Concerning Responsible Use Of Copyrighted Materials

    Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.

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