Samsung QN98QN100BFXZA E-Manual

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E-MANUAL

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Summary of Contents for Samsung QN98QN100BFXZA

Page 1 E-MANUAL Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com Model Serial No. To directly go to the page that provides instructions on how to use the manual for visually impaired users, select the Learn the Menu Screen link below.
Page 2: Table Of Contents
112 Setting Up Schedule Viewing Remote Control and Peripherals 113 Using Timeshift 24 About the Samsung Smart Remote (QLED TV / The 114 Buttons and functions available while recording a program Frame(43-inch or larger models) / The Serif / OLED TV)
Page 3 Troubleshooting 151 Using Other Functions 153 Running Data Service Automatically Picture Issues Precautions and Notes 182 The screen is flashing or has become dark 154 Before Using the Recording and Timeshift Functions 182 The picture is not bright, or the picture colors do not look clear 156 Read Before Using Apps 183 The picture colors are black and white or do not look the...
Page 4 196 Why is the Data Service closed automatically? 203 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer. 204 Voice recognition does not work with the Samsung Smart Anynet+ (HDMI-CEC) Issues Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
Page 5 205 The TV is hot. 205 The TV smells like plastic. The TV Screen does not Display Properly 205 The settings are lost after 5 minutes or every time the TV is turned off. The TV does not Turn On 205 The TV is tilted to the side.
Page 6 Accessibility Guidance Learn Menu Screen 246 Using the Remote control 248 Using the Accessibility Menu 252 Using the TV with Voice Guide on 254 Using the guide 257 Using Schedule Viewing 258 Using the Channel List 259 Recording 262 Using Smart Hub 264 Launching the e-Manual 265 Using Bixby...
Page 7: Connection Guide
(eARC), Optical, Bluetooth, Wi-Fi, Wi-Fi Speaker Surround Setup • Video Device: HDMI, • Smartphone: Screen Sharing (Smart View), Screen Sharing (Tap View), Samsung DeX, SmartThings, Camera Sharing, Apple AirPlay • PC: HDMI, Screen Sharing (Wireless), Easy Connection to Screen, Apple...
Page 8: Connecting An Antenna
• External Storage: USB Flash Drive, Hard Disk Drive (HDD) The connection method and available external devices may differ depending on the model. Some functions may not be supported depending on the model or geographical area. Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes).
Page 9: Connecting To The Network
Connecting to the network You can get access to the network through your TV. Menu Settings All Settings Connection Network Open Network Settings Try Now Configure network settings to connect to an available network. Establishing a wired network connection Menu Settings All Settings Connection...
Page 10 Establishing a wireless network connection Menu Settings All Settings Connection Network Open Network Settings Wireless Make sure that you have the wireless access point's name (SSID) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen.
Page 11 Wireless Connection Select your Wi-Fi network. Refresh Manage Saved Networks The image on your TV may differ from the image above depending on the model and geographical area. If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID). If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or...
Page 12 Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if an authorized third-party custom controller is installed and configured specifically for a Samsung TV and if your Wi-Fi network is password protected.
Page 13 Allowing to connect the Wi-Fi Direct Menu Settings All Settings Connection Network Expert Settings Wi-Fi Direct When using Wi-Fi Direct, you can connect directly with other devices and share content without using a wireless router. To maximize the network performance when a 6 GHz access point is connected, turn off the Wi-Fi Direct function.
Page 14: Displaying Your Mobile Device Screen On The Tv
Displaying your mobile device screen on the TV You can watch the screen of your mobile device on the TV screen through Smart View, Apple AirPlay or Tap View. When you start screen sharing with a mobile device (Smart View Apple AirPlay View), the TV screen switches to the...
Page 15 Wall, or mobile device's screen on the TV screen. This function may not be supported depending on the model. This function is available in Samsung mobile devices with Android 8.1 or higher. Music Wall screen is a function that allows you to enjoy music along with visual video effects that change according to the genre and beat of the music.
Page 16: Connection Cables For External Devices
Connection Cables for External Devices You can view detailed information about the connection cables for external devices that can be connected to the TV. Cable name Image Description Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV. HDMI Cables are divided into various types according to the types of input / output ports on external devices.
Page 17 Cable name Image Description DVI to HDMI cables can transmit only digital video signals and not audio signals. We recommend that you use HDMI to HDMI cables. HDMI Optical cables are used to transmit audio signals to external speakers with low signal loss. Optical Optical cables can't transmit video signals.
Page 18: Switching Between External Devices Connected To The Tv
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote." When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media content listed on the device.
Page 19 Universal Remote menu to register the external device. This function may not be supported depending on the model or geographical area. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote." Edit You can rename the input ports and change the device icons.
Page 20 Lets you register external devices to your Samsung remote control and control them using the Remote. This function may not be supported depending on the model or geographical area. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote."...
Page 21: Connection Notes
Connection Notes When connecting an external device, note the following. The number of connectors and their names and locations may differ with the model. Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors, and their names and locations may differ with the manufacturer.
Page 22 Connection notes for audio devices • To obtain better TV audio quality, connect a sound bar or A/V receiver to the TV. • If you connect an external audio device using an optical cable, the Sound Output setting automatically changes to the connected device.
Page 23 Connection notes for mobile devices • To use the Smart View function, the mobile device must support a mirroring function such as Screen Mirroring or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile device's user manual.
Page 24: Remote Control And Peripherals
Remote Control and Peripherals You can control TV operations with your Samsung Smart Remote. Pair external devices such as a keyboard for ease of use. About the Samsung Smart Remote (QLED TV / The Frame(43-inch or larger models) / The Serif / OLED TV) Learn about the buttons on the Samsung Smart Remote.
Page 25 Button Description Press to turn the TV on or off. (Power) For The Frame model, When watching TV, press to switch to mode. In mode, press to switch to the Media Home. Press and hold to turn off the TV completely. Runs Voice Assistant.
Page 26 (Launch app button) Available apps may differ depending on the geographical area or contents provider. Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental conditions. The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
Page 27: About The Samsung Smart Remote (The Frame (32Ls03B Model)/Bu8 Series)
About the Samsung Smart Remote (The Frame (32LS03B model)/BU8 Series) Learn about the buttons on the Samsung Smart Remote. - 27 -...
Page 28 Button Description Press to turn the TV on or off. (Power) For The Frame model, When watching TV, press to switch to mode. In mode, press to switch to the Media Home. Press and hold to turn off the TV completely. Runs Voice Assistant.
Page 29 (Launch app button) Available apps may differ depending on the geographical area or contents provider. Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental conditions. The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
Page 30: About The Samsung Smart Remote (The Sero)
About the Samsung Smart Remote (The Sero) Learn about the buttons on the Samsung Smart Remote. - 30 -...
Page 31 Button Description Press to turn the TV on or off. • Select whether to switch the TV to Landscape Mode or Portrait Mode before turning off or to (Power) turn off the TV without changing the orientation. To change to the desired setting, navigate Power Off Mode Menu Settings...
Page 32 (Launch app button) Available apps may differ depending on the geographical area or contents provider. Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental conditions. The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
Page 33: Connecting The Samsung Smart Remote To The Tv
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, and then press and hold the buttons simultaneously for 3 seconds or more.
Page 34: Controlling External Devices With A Samsung Remote Control - Using The Universal Remote
Menu Connected Devices Universal Remote You can control all external devices connected to the TV using a single Samsung remote. Run the Universal Remote menu to register external devices. This function may not be supported depending on the model or geographical area.
Page 35: Using Anynet+ (Hdmi-Cec)
You can configure the TV's Universal Remote to control third-party cable boxes, Blu-ray players, and home theaters that do not support HDMI-CEC. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote."...
Page 36: Controlling The Tv With A Keyboard, Mouse, Or Gamepad
Controlling the TV with a Keyboard, Mouse, or Gamepad Connecting a keyboard, mouse or gamepad to make it easier to control the TV. Menu Settings All Settings Connection External Device Manager Input Device Manager Try Now You can connect a keyboard, mouse or gamepad to control the TV easily. Connecting a USB keyboard, mouse, or gamepad Plug the keyboard, mouse or gamepad cable into the USB port.
Page 37 Using the keyboard and mouse Button Description Directional keys Use to navigate the menu, or move the focus to highlight items on the Home Screen. Windows key Displays the TV settings Enter key Selects or runs a focused item ESC key Returns to the previous screen F1 / F2 / F3 / F4 key Color buttons ―...
Page 38 Using the Gamepad Check the supported gamepads. Try Now This function may not be supported depending on the model or geographical area. Manufacturer Controllers Connection Force feedback Xbox Series X/S controller Xbox One S controller Microsoft Xbox 360 controller Xbox Elite Wireless Controller Series 2 Xbox Adaptive controller Dualsense Sony...
Page 39 Some keys are not available on this product depending on controller. Force feedback : "Not support" (This product can’t support force feedback.) "-" (Controllers don’t have force feedback function.) Tizen TVs will support only XInput mode for the supported gamepads. Xbox controllers may require firmware updates.
Page 40 Setting up the input devices Menu Settings All Settings Connection External Device Manager Input Device Manager Try Now • Keyboard Settings Try Now You can set up the keyboard with the Keyboard Language Keyboard Type functions. • Mouse Settings Try Now You can set up the mouse with the Primary Button Pointer Speed...
Page 41: Entering Text Using The On-Screen Virtual Keyboard
When the virtual keyboard is on the screen, press and hold the button on the Samsung Smart Remote, speak into the microphone on the Samsung Smart Remote, and then release the button. What you say appears on the screen as text.
Page 42: Smart Features
Smart Features You can enjoy various apps with Smart Hub. Using Smart Hub View descriptions of Smart Hub's basic functions. From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos, or listen to music stored on external storage devices, and perform more functions.
Page 43 Displaying the Home Screen Press button. APPS Recent On Now The image on your TV may differ from the image above depending on the model and geographical area. Privacy Choices From your TV, easily manage the privacy policy regarding services related to Smart Hub and verify how personal information is protected.
Page 44 This function may not be supported depending on the model or geographical area. For more information about Game, refer to "Using Samsung Gaming Hub". When you are not watching TV or when the TV is turned off, you can use the mode function to edit image content, such as artworks, photos, or to display the content.
Page 45 Launching Smart Hub automatically Menu Settings All Settings General & Privacy Start Screen Option Start with Smart Hub Home Try Now Enabling Start with Smart Hub Home automatically launches Smart Hub when the TV is turned on. Navigate to this option to enable or disable the feature.
Page 46 Automatic casting in Multi View Menu Settings All Settings General & Privacy Start Screen Option Autorun Multi View Casting Try Now Casting YouTube content from the mobile device automatically displays the content on Multi View. It is available on the screen for any broadcast, external device, or app that supports Multi View. This function may not be supported depending on the model.
Page 47: Using Ambient Mode
Using Ambient Mode Learn about the functions available in Ambient Mode. left directional button Ambient Mode Try Now Set your TV to display a photo or content you desire when the TV is not used. On The Frame models, the Ambient Mode is integrated in the mode.
Page 48 Function and content preview Select a preferred content and a preferred background and set them as your Ambient Mode. While in Ambient Mode, press the Select button on the remote control to view the content details. You can use the SmartThings app on a Mobile Device to select a desired content and change the settings. Indicates content perfectly suited for the time of the day.
Page 49 • Edit Customize the settings to suit your preferences. Available functions may not be supported depending on the model or content. – Weather Filter You can add a weather effect to content. – Time Filter You can select any background time format for content. –...
Page 50 • My Album Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient Mode screen. To import photos from your mobile device or Samsung Cloud, use the SmartThings app on your mobile device.
Page 51 • Background Theme Allows you to select a background theme provided by Samsung. Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme. When you use this function, there may be a delay in image transmission and optimization depending on network conditions.
Page 52 Ambient Screen Options Following Ambient Mode options are configurable: This menu can be found at the bottom of the Ambient Mode home. To configure the option settings, scroll down to the far bottom. Available options may vary depending on the model. •...
Page 53: Using Art Mode
TV Controller button of the TV. If you use a remote control other than the Samsung Smart Remote, the TV may not be turned off completely. • In mode, the brightness and color tone of your TV are automatically adjusted depending on the ambient, and the TV can be automatically turned off.
Page 54 About the Art Home screen left directional button View Help The image on your TV may differ from the image above depending on the model and geographical area. Useful Information View information and promotions related to the home. List of image categories From the displayed list of categories, select an image and press the Select button to view details about the image.
Page 55 • Favorite Add or delete specific images in Favorite by pressing Select on the remote control. To view items that are set as Favorites, navigate to My Page Favorite. – Favorite: The item is not set as favorite – Favorite: The item is set as favorite •...
Page 56 • Payment Info View artwork purchase details, and easily purchase artworks by entering required payment information. For details about payment information, visit Samsung Checkout (sbox.samsungcheckout.com). • Purchased Once you purchase artworks from the Art Store, you will see them here.
Page 57 Art Mode Options Configure options related to the mode screen. This menu can be found at the bottom of the home. To configure the option settings, scroll down to the far bottom. • Sleep After The TV automatically turns off if no motion is detected around the TV for a specified period of time. Press the Select button to specify a time period.
Page 58 Once you have installed the SmartThings app on your mobile device, you can use the following functions: You can download the SmartThings app from Google Play Store, Samsung Apps, or the App Store. If the TV is not registered in your SmartThings app, press (Add Device) and register the TV before using the mode.
Page 59 Precautions when using Art mode Motion Sensor may not be supported depending on the model or geographical area. • The motion sensor is located at the bottom of the TV. Do not block the sensor at the front of the TV. The motion sensor as well as the brightness and color tone of the screen can be affected.
Page 60: Using Samsung Gaming Hub
Using Samsung Gaming Hub Gamestream a wide variety of games right on your TV through Samsung Gaming Hub. Connect your controller through Bluetooth or USB. left directional button Games This function may not be supported depending the model or geographical area.
Page 61 Game list Purchase games or subscribe to service offered by the Samsung Gaming Hub. Select a game to view the game details. Installation of related apps is required to run some games. Game Activity and Options Game Rating Lock Personalization Settings Tutorial The image on your TV may differ from the image above depending on the model and geographical area.
Page 62: About The Media Home Screen
About the Media Home Screen View a variety of TV programs. Install various apps offered by Smart Hub, such as video, music, sports and game apps, and use the apps from the TV. left directional button Media APPS Recent On Now Move Remove The image on your TV may differ from the image above depending on the model and geographical area.
Page 63 Moving an item on the Home Screen From the end of the APPS list, select List Edit. Move the focus to the app to relocate, and press the down directional button on the remote control. Select Move from the option menu. Use the left or right button to reposition the app and then press Select.
Page 64 Universal Guide can recommend content tailored to your preferences. You can use this feature on your mobile device with the Samsung SmartThings app. To access Universal Guide, press the down directional button on the remote control in Home Screen.
Page 65: About The Menu Home Screen
Samsung Account screen to create a new account or sign out of your account. For more information, refer to "Using a Samsung account." Notification You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is time to schedule viewing, schedule recording, etc.
Page 66 Settings Move the focus to the Settings menu to display quick setting options below the menu. Quick Settings can be used to quickly configure frequently used features. • All Settings Displays the Settings menu for configuring specific settings. • Support Displays the Support settings menu.
Page 67 • Picture Mode Change the picture mode for the optimal viewing experience. Press the Select button to change the Picture Mode. • Picture Setup Easily configure the screen settings: Brightness, Contrast, Sharpness, Color Tint (G/R). • Sound Mode You can select a sound mode to optimize your listening experience. To change the sound mode, press the Select button.
Page 68 • Input Device Manager Configure the connection settings for an input device connected to the TV. This can be done by selecting the Select button to display the menu that allows you to view the list of connected devices and to set options. •...
Page 69 Connected Devices Select an external device that is connected to the TV. For more information, refer to "Switching between external devices connected to the TV." Multi View While watching the TV, you can simultaneously view multiple screens that are split. For more information, refer to "Using Multi View."...
Page 70: Using A Samsung Account
Samsung account. Follow the instructions on your TV screen to create or log in to a Samsung Account. Samsung Account can be used on TV, mobile device, and website with one ID. Signing in to a Samsung account...
Page 71 • Remove Account You can delete an account from the TV. Although you have deleted your Samsung account from the TV, you are not unsubscribed. To unsubscribe from your Samsung Account, visit the Samsung Accounts website (https://account.samsung.com).
Page 72: Using Workspace
Download the Easy Connection to Screen PC app from http://smsng.co/easy and then install it on your PC. Log in with the same Samsung Account for both TV and PC. When the PC is turned on and connected via the network, Workspace's Home Screen displays the PC.
Page 73 Connecting a Remote PC Menu Connected Devices Workspace Windows PC Manual Connection Try Now Menu Connected Devices Workspace Remote Login Try Now Provides Remote Desktop Connection (RDP) for remotely connecting to a PC running on Windows and Virtual Network Computing (VNC) for a PC running on Mac. To remotely connect to a PC, you must enter the IP address of the remote PC or select a saved profile.
Page 74 Enter the required settings for connecting the computer remotely. Manage User Profiles PC/Profile IP address or profile Username Enter a username. Password Enter a password. Remember my credentials and add to the TV Home screen. You can connect directly from the Home screen via shortcuts. Connect Help The image on your TV may differ from the image above depending on the model and geographical area.
Page 75 Username Enter the Username of the computer. How to check the Username: • Windows OS: Control Panel User Account Control • Mac OS: System Preferences Users & Groups Password Enter the password for the login account. For use of PIN, do not enter PIN but the specified password of the computer. Playing Multimedia Content on a Remote PC When you move the mouse cursor to the top of the screen after accessing a remote computer, the top bar appears.
Page 76 DeX. If that is the case, follow the instructions shown on the mobile device screen to connect the software. This function is available only on mobile devices that support the wireless Samsung DeX. Using Microsoft 365 You can read or create a document after accessing the Microsoft 365 website.
Page 77 Web service ID and password without biometric authentication on mobile devices. For this purpose, you must be signed in to your Samsung account. The password is encrypted to be safely stored on your TV.
Page 78: Using The Apps Service
If you are signed out of your Samsung account, select Sign In to sign in. If you want to download new apps using Apps, first sign in to your Samsung account. App Search You can search for available apps. Settings You can manage the installed apps.
Page 79 Installing an app Move to the app you want to install, and then press the Select button. The detailed information screen appears. Select Install. When the installation is complete, the Open menu appears. Select Open to run the app immediately. You can view installed apps on the Settings screen.
Page 80 Managing installed apps Select Settings on Apps. You can manage installed apps. Settings Auto Update : ON Update All Delete Add to Home Lock Move Reinstall View Details The image on your TV may differ from the image above depending on the model and geographical area. Removing an app 1.
Page 81 Locking and unlocking apps 1. Select an app to lock or unlock. 2. Select Lock/Unlock. The selected app is locked or unlocked. To lock or unlock an app, enter the PIN. The default PIN is "0000." You can set the PIN in Menu Settings Settings...
Page 82: Using The E-Manual
Open e-Manual You can view the embedded e-Manual that contains information about your TV's key features. You can download a copy of the e-Manual from Samsung's website to view or print on your PC or mobile device (https:// www.samsung.com). Some menu screens cannot be accessed from the e-Manual.
Page 83 (Index) Select a keyword to navigate to the relevant page. This function may not be supported depending on the model or geographical area. Device Care Optimize and diagnose the condition of your TV. You can check and clean your storage space, diagnose problems or request technical support.
Page 84: Using The Internet
Internet function more easily after connecting a keyboard and mouse. You can scroll web pages with the directional button on the Samsung Smart Remote or Remote Control. The web pages may differ from those on a PC. Before using the Internet, refer to "Read Before Using the Internet Function."...
Page 85: Using Smartthings
Using SmartThings It allows the TV to connect and control the detected various devices in the same space. Menu Connected Devices SmartThings Try Now From the TV, use the remote control to control devices connected to the SmartThings cloud and devices connected directly to the TV.
Page 86 Displays the list of devices that can be registered on your TV. You can register any by selecting a device. Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account. If you are signed out of your Samsung Account, select Sign In to sign in. - 86 -...
Page 87 DVD player, Blu-ray player, home theater system, game console, OTT box, set-top box, USB device External devices The devices must be connected to the HDMI or USB port. For a detailed list of supported devices, visit www.samsung.com. This function may not be available depending on the external device. - 87 -...
Page 88 Turn on SmartThings Hub on the TV, and then use the mobile app to register IoT devices. Make sure to use the same Samsung Account to log in to the TV and mobile SmartThings app. • Turning on SmartThings Hub from the TV:...
Page 89: Playing Pictures/Video/Music
"Read Before Playing Photo, Video, or Music Files." Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files. You can use the following functions on the media content list screen of a storage device.
Page 90 Sort By Sorts the content list. This function may not be supported depending on the type of external device. Options Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is reloaded.
Page 91 Listening to your mobile device sound through the TV speaker using Sound Mirroring Enjoy listening to music in your living space. Visualizations are generated on your TV that alter and respond to the frequency of your music. Search for and connect to your TV from the (Bluetooth) device list on your mobile device.
Page 92 • Move to a specific playback section, move up the focus on the playback bar, and then select one of the five thumbnails. This function may not be supported depending on the file format. • Stop Stop the contents being played. •...
Page 93 • 360 Auto Rotation Automatically adjusts the video's viewing angle by analyzing the amount of image changes during playback of a video file that provides a 360-degree view. When this function is started, the rotation starts in a short time. When 360 Auto Rotation is focused, press the Select button to change to the following modes:...
Page 94 • Picture Off Plays music files with the screen off. • Screen Fit Fits a photo to the screen. • Rotate left Rotate right Rotates a photo left or right. • Zoom Zooms in a photo. • Background Music Pauses or resumes the background music while the TV displays photos. This function is available after enabling the Background Music option.
Page 95: Using Multi View
Using Multi View You can view multiple content items through Multi View. Menu Multi View Try Now This function may not be supported depending on the model. To start Multi View, navigate to Menu Multi View. Next, Select the item you want from the Add View list.
Page 96 The start and stop of this function can also be voice-controlled by pressing the button on the Samsung Smart Remote. When the button is available on the Samsung Smart Remote, You can enter the Multi View function by pressing its button.
Page 97: Using Bixby
Bixby is available only when the TV is connected to the network. To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not signed in to your Samsung account.
Page 98 Starting Bixby using buttons on the Samsung Smart Remote You can have conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the button on your Samsung Smart Remote, say a command, and then release the button. To view the Bixby guide, press the button once: •...
Page 99 The image on your TV may differ from the image above depending on the model and geographical area. My Profile Log out after going to the My Profile screen. If you are signed out of your Samsung account, select My Profile to sign in. Tutorials The popup window on using Bixby appears.
Page 100 This function may not be supported depending on the language selected for Bixby. • Voice Wake-up Configure settings on how to wake up Bixby with your voice. You can configure the following settings: Samsung Soundbar to interact with Bixby., Bixby wake-up options, and Wake-Up Sensitivity.
Page 101 Read Before Using Bixby • The supported voice interaction languages and features may differ depending on the geographical area. • If the language set differs from the language of your country, some features are not available. • Bixby is available only when the TV is connected to the network. •...
Page 102: Using The Game Bar
Settings All Settings Connection Game Mode Settings Game Mode) or Auto, press and hold the button on your Samsung Smart Remote to start the Game Bar. Try Now Learning about the Game Bar Input Lag Game Picture Mode Screen Ratio...
Page 103 Screen Ratio You can change the screen ratio from 16:9 (previous setting) to Ultra wide (21:9 or 32:9). You have to set the resolution from your PC only once at first time. Game Bar’s Screen Ratio can be changed only when the Ultra Wide resolution is supported in a game or PC. Whether or not to support the screen ratio of 21:9 32:9...
Page 104 Game Settings Moves the menu to Game Mode Settings. Current status display • FPS: Shows the number of frames per second in real time. If is active, the frame rate changes. • HDR: Shown as when an HDR game is running. •...
Page 105 Setting the Super Ultra Wide Game View Set your PC Screen resolution to match the selected Screen Ratio in the Game Bar before activating the Super Ultra Wide Game. If the TV is connected to a computer and Game Mode is set to either or Auto, the wide screen (21:9...
Page 106 Configuring 144 Hz game settings If the TV is a model that supports 144 Hz, you can play 144 Hz games. • Models that support 144 Hz: QN95B / QN90B(50-inch and smaller models) • Resolutions that support 144 Hz are as follows: Game Bar Screen Ratio Resolution set in PC 1920 x 1080p @ 144...
Page 107: Tv Viewing And Recording
TV Viewing and Recording Use a variety of convenience features offered by your Samsung TV while watching TV. You can also edit your list of channels and create a list of favorite channels. Using the Guide See the programming schedules of different channels on a single screen.
Page 108 Additional options related to broadcast programs Navigate to the desired program and press and hold the Select button to access the following options: These functions may not be supported depending on the model and region. • Schedule Viewing You can schedule the viewing of a broadcast scheduled program. •...
Page 109: Recording Programs
Recording Programs Record a current or upcoming program using a USB device instead of a video recorder. Connect a USB device to use the TV's recording features. Carefully read all related precautions before using a recording feature. For more information, refer to "Before Using the Recording and Timeshift Functions." You can record only the programs that are received through an antenna.
Page 110 Using the recording schedule management screen On the remote control, press the button. Use the directional buttons to navigate to the control pad. Select either Schedule Manager Recordings to access the Recording & Schedule Manager screen. The following options are available on the Recording &...
Page 111 • Settings – Start Recording Early Change this setting so that the recording starts slightly earlier than the program start time shown in the Guide. – Continue Recording After Change this setting so that the recording ends slightly later than the program end time shown in the Guide. –...
Page 112: Setting Up Schedule Viewing
Setting Up Schedule Viewing Configure the TV to show a specific channel or program at a specific time and date. appears next to programs that have been configured for a scheduled viewing. To set up a schedule viewing, you must first set the TV's clock ( Menu Settings All Settings...
Page 113: Using Timeshift
Using Timeshift Watch scenes you missed and rewind to specific points of the program using Time Shift. To activate Timeshift while watching a broadcast, press either the button, and then use the directional buttons on the remote control to select Timeshift or press the button.
Page 114: Buttons And Functions Available While Recording A Program Or Timeshift
Buttons and functions available while recording a program or Timeshift These are the controls and options available while recording broadcasts and using Timeshift. Press the down directional button to display the control pad with the following options: This function may not be supported depending on the model or geographical area. The available buttons and functions may differ with the functions.
Page 115 • Record You can switch from the Timeshift function to the recording function. When switching to the recording function, you can include the content recorded by the Timeshift function in the new recording. This function is only available when the Timeshift function is running. •...
Page 116: Using The Channel List
• Samsung TV Plus While the TV is connected to the Internet, you can watch popular programs or highlights for each theme through a virtual channel at any time. As with regular channels, the TV provides the daily program schedules for Samsung TV Plus.
Page 117: Using The Channel Edit Function
Using the channel edit function Edit the channels stored on your TV. Accessing the channel edit screen Access the Channel List or Guide. Press Edit Channels to access the channel edit screen. Using the channel edit functions Edit Channels screen icons indicate the following: –...
Page 118: Using A Personal Favorites List
Using a Personal Favorites List Create frequently watched channels as favorite channels. On the Edit Channels Channel List screens, the icon appears next to favorite channels. Creating a Favorites List Access the Edit Channels screen. For details on how to access the channel edit screen, refer to “Accessing the channel edit screen.” Press the left directional button on the remote control to select the desired Favorites.
Page 119: Tv-Viewing Support Functions
TV-Viewing Support Functions Use the functions that are available while watching TV. Scanning for available channels Menu Settings All Settings Broadcasting Auto Program Auto Tuning Try Now Do not use this function if your TV is connected to a cable box or satellite box. If the TV has saved channels, Auto Program Auto Tuning...
Page 120 Configuring advanced broadcasting settings Menu Settings All Settings Broadcasting Expert Settings Try Now Scanning all digital channels Menu Settings All Settings Broadcasting Expert Settings Digital Manual Tuning This function may not be supported depending on the model or geographical area. This function is available only when the Antenna is set to Air.
Page 121 Fine-tuning analog broadcasts Menu Settings All Settings Broadcasting Expert Settings Fine Tune Try Now This function is only available for analog broadcasts. Transferring channel list Menu Settings All Settings Broadcasting Expert Settings Transfer Channel List Try Now You can import or export the channel list to a USB storage. To use this function, the PIN number is required. •...
Page 122 Configuring advanced broadcasting audio settings Menu Settings All Settings Broadcasting Expert Settings Audio Options These functions may not be supported depending on the model or geographical area. Audio Options functions differently for analog and digital channels. • Audio Language Audio Language Settings This is the language you will hear while watching TV if the language is included in the broadcast signal.
Page 123 Viewing broadcast service provider info Menu Settings All Settings Broadcasting Service Provider Info & Settings Try Now Find out who the current broadcast service provider is and look up related information. These settings can be configured only for available Service Provider. Showing TVkey Interface menu Menu Settings...
Page 124: Picture And Sound
Picture and Sound You can change the settings for the picture and the sound according to your preference. Using Intelligent Mode Let the TV analyze the surrounding and the content you are watching so that it can provide an upgraded viewing experience.
Page 125 • EyeComfort Mode Settings This function is available only when Adaptive Picture is set to EyeComfort. – EyeComfort Mode Duration Set the sunrise and sunset time automatically. Or you can manually select the schedule. – Start Time Set the Start Time manually. This function is available only when EyeComfort Mode Duration is set to Custom.
Page 126 Adaptive Sound+ Try Now • Provides optimized sound quality by analyzing the viewing space and the acoustic components of the content. This function can be used only when the microphone switch at the bottom of the TV is active and the sound output is set Speaker.
Page 127: Adjusting The Picture Quality
Adjusting the Picture Quality Change the Picture Mode and adjust Expert Settings. Choosing a picture mode Menu Settings All Settings Picture Picture Mode Try Now You can select the Picture Mode that provides the best viewing experience. Entertain Graphic are supported only when you change the external device name to PC in PC mode. •...
Page 128 Configuring advanced picture settings Menu Settings All Settings Picture Expert Settings Try Now Configure the screen settings to your taste by using the following functions: • Brightness Try Now Adjust the overall picture brightness. The closer to 50, the brighter the picture. •...
Page 129 Film Mode Try Now • Touch up an old video to improve the picture quality for a better viewing experience. This function is only available when the input signal is TV or HDMI (1080i). • Color Tone Try Now Select an appropriate color tone, according to the viewing situation. •...
Page 130: Changing The Picture Size And Position
All Settings Picture Picture Size Settings Try Now These functions may not be available on Samsung TV Plus and some applications. • Picture Size Try Now You can change the size of the picture displayed on the TV screen to 16:9 Standard, Custom, or 4:3.
Page 131: Setting The Viewing Environment For External Devices
This function may not be supported depending on the model. The game mode is not available for normal TV viewing. The screen may shake somewhat. When you press and hold the button on the Samsung Smart Remote for 1 second or more in Game Mode, the Game Bar appears.
Page 132 Setting the Game Mode details Menu Settings All Settings Connection Game Mode Settings Try Now These functions may not be supported depending on the model or geographical area. • Surround Sound Try Now You can make your games more immersive by using intense, three-dimensional sound optimized for games. •...
Page 133 Game HDR Try Now • In accordance with the HGiG (HDR Gaming Interest Group) standard, it sets the optimal image quality for HDR games according to the brightness information of the contents. When HDR sources are input in Game Mode, this menu is activated. •...
Page 134: Configuring A Sound Mode And Expert Settings
Configuring a Sound Mode and Expert Settings Change the Sound Mode and adjust Expert Settings. Choosing a sound mode Menu Settings All Settings Sound Sound Mode Try Now You can select the available sound mode that you prefer for a content type or your listening environment. When an external device is connected, Sound Mode may change accordingly.
Page 135 Digital Output Audio Delay Try Now • Adjust the output delay time for digital audio. This feature is only available when the external device is connected via HDMI (ARC), HDMI (eARC) and SPDIF (Sony Philips Digital Interface). This function may not be supported depending on the model. •...
Page 136: Using The Sound Support Functions
If the sound bar is connected to the TV via both HDMI and Optical, HDMI may be selected first even if you select Optical. External speakers may not be controlled with the Samsung Smart Remote. When an external speaker is enabled, some sound menus are not supported.
Page 137 • The Samsung audio devices that support the Wi-Fi function must be connected to the same wireless network as the TV. For more information about how to connect and use a Samsung audio device that supports the Wi-Fi function, refer to its user manual.
Page 138: System And Support
System and Support You can configure system and support settings such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. Menu Settings All Settings General & Privacy System Manager Time Try Now...
Page 139 Changing the current time Menu Settings All Settings General & Privacy System Manager Time Clock Time Offset Try Now Time Offset adjusts the time through a network connection. This function is available only when Clock Mode is set to Auto, the TV fails to receive time information through normal broadcast signals, and the TV is connected to a network.
Page 140: Using The Power And Energy Saving Functions
Using the Power and Energy Saving Functions Reduce the TV's energy consumption. Reducing the energy consumption of the TV Menu Settings All Settings General & Privacy Power and Energy Saving Try Now Reduce energy consumption by changing your power preferences and other energy-saving options. •...
Page 141 Samsung TV Plus is operating. • Available Remote Battery Try Now You can check the Samsung Smart Remote's remaining amount of the battery. This function may not be supported depending on the model. - 141 -...
Page 142: Using The Panel Care Functions
Using the Panel Care Functions Adjusts settings to protect the screen. Setting the Panel Care Menu Settings All Settings General & Privacy Panel Care This function is supported on the OLED TV only. • Pixel Shift Moves pixels at regular intervals to prevent screen issues. When the Pixel Shift mode is used, some of the screen edges may move outside the screen borders and may not be...
Page 143: Updating The Tv's Software
Update Now Try Now After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update. To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder.
Page 144: Using The Parental Settings Function
Using the Parental Settings function Configure content or app security settings. Menu Settings All Settings General & Privacy Parental Settings Try Now Restrict access to content or apps that require parental guidance. Locked content or apps can be accessed by entering the password.
Page 145: Audio And Video Functions For The Visually Or Hearing Impaired
Audio and Video Functions for the Visually or Hearing Impaired You can configure the functions for the visually or hearing impaired. Running the accessibility functions Menu Settings All Settings General & Privacy Accessibility Try Now Running Accessibility Shortcuts Accessibility Shortcuts provide easy access to the accessibility functions.
Page 146 Audio Description Menu Settings All Settings General & Privacy Accessibility Audio Description Settings Try Now You can activate an audio guide that provides an audio description of video scenes for the visually impaired. This function is only available with broadcasts that provide this service. This function is only available on digital channels.
Page 147 Inverting the screen color Menu Settings All Settings General & Privacy Accessibility Color Inversion Try Now You can invert the colors of the text and background for the setting menus displayed on the TV screen to make it easier to read them. Color Inversion is on, some Accessibility...
Page 148 Selecting the caption language Menu Settings All Settings General & Privacy Accessibility Caption Settings Caption Mode Try Now • Default Text1 Text4 (Analog channels only) Operates in either analog TV channel mode or when a signal is supplied from an external device to the TV.
Page 149 Configuring the repeat settings for remote control buttons Menu Settings All Settings General & Privacy Accessibility Remote Button Repeat Settings Try Now You can configure the operation speed of the remote control buttons so that they slow down when you continually press and hold them.
Page 150: Using Voice Assistants On The Tv
Using Voice Assistants on the TV You can change the settings of a Voice Assistant after selecting it. Select the Voice Assistant Menu Settings All Settings General & Privacy Voice Voice Assistant Try Now Select which Voice Assistant you would like to help control your TV. To use this function, the TV must be connected to the network.
Page 151: Using Other Functions
Using Other Functions You can view other functions. Changing the menu language Menu Settings All Settings General & Privacy System Manager Language Try Now Setting up a password Menu Settings All Settings General & Privacy System Manager Change PIN Try Now The PIN input window appears.
Page 152 Managing External Devices Menu Settings All Settings Connection External Device Manager Device Connect Manager Try Now When you connect external devices such as mobile devices or tablets connected to the same network as the TV so you can share content, you can view the list of allowed devices and connected devices. •...
Page 153: Running Data Service Automatically
Running Data Service Automatically Allows the user to use information (text, still images, graphics, documents, software, etc.) transmitted via broadcast media. Menu Settings All Settings Broadcasting Expert Settings Auto Run Data Service You can set whether or not to automatically run data service. If the channel you are currently watching provides data service, you can enjoy a variety of data services by selecting the red color button.
Page 154: Precautions And Notes
Precautions and Notes You can get instructions and information that you must read after installation. Before Using the Recording and Timeshift Functions Read these instructions before using Recording and Timeshift. Before using the recording and schedule recording functions Recording may not be supported depending on the model or geographical area. •...
Page 155 • When using the Record or Schedule Recording function, the actual recording may start a second or two later than the specified time. • If the Schedule Recording function is operating while a recording is being made on an HDMI-CEC external device, the priority is given to the Schedule Recording.
Page 156: Read Before Using Apps
• If you want to download new apps using Apps, first sign in to your Samsung account. • Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content, certain features, applications, and services may not be available on all devices or in all territories. Visit https://www.samsung.com for more information on specific device information and content availability.
Page 157: Read Before Using The Internet Function
Read Before Using the Internet Function Read this information before using the Internet function. • File download is not supported. • The Internet function may not be able to access certain websites, including websites operated by certain companies. • The TV does not support playback of flash videos. •...
Page 158 – Authentication Modes: WEP, WPAPSK, WPA2PSK – Encryption Types: WEP, TKIP, AES In compliance with the Wi-Fi certification specifications, Samsung TVs do not support WEP or TKIP security encryption in networks running in the 802.11n mode. If the wireless access point supports WPS (Wi-Fi Protected Setup), you can connect the TV to your network using PBC (Push Button Configuration) or a PIN (Personal Identification Number).
Page 159: Read Before Playing Photo, Video, Or Music Files
• Certain files, depending on how they are encoded, may not play on the TV. • Certain files are not supported on all models. • The DivX and DTS codecs are not supported by the Samsung TV models released in 2022. - 159 -...
Page 160 Supported subtitles Subtitle formats Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass SMPTE-TT Text .xml Video formats with subtitles Name Container Xsub SubStation Alpha Advanced SubStation Alpha SubRip VobSub...
Page 161 Supported image formats and resolutions File extension Format Resolution *.jpg JPEG 15360 x 9024 *.jpeg *.png 4096 x 4096 *.bmp 4096 x 4096 *.mpo 15360 x 8640 *.heic HEIF 12000 x 9000 The MPO format is supported partly. The HEIF format is may not be supported depending on the model or geographical area. HEIF supports only the single image of grid type (grid) and its minimum resolution must be at least 512 pixels in width or height.
Page 162 Supported video codecs (QLED TV/The Frame(43-inch or larger models)/The Serif/The Sero/ OLED TV) For Q6*B Series, refer to the next section. File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) 4096 x 2160: 60 *.avi 3840 x 2160: 60 *.mkv H.264 BP/MP/HP 4096 x 2160...
Page 163 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 164 Supported video codecs (Q6*B Series) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) H.264 BP/MP/HP 4096 x 2160 *.avi HEVC (H.265 - Main, *.mkv 4096 x 2160 Main10) *.asf Motion JPEG 3840 x 2160 *.wmv Dolby Digital *.mp4 MPEG4 SP/ASP...
Page 165 Supported video codecs (The Frame (32LS03B model)/BU8 Series) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) *.avi 3840 x 2160: 30 H.264 BP/MP/HP *.mkv 1920 x 1080: 60 3840 x 2160 *.asf HEVC (H.265 - Main, Main10) *.wmv Dolby Digital...
Page 166 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 167 Supported video codecs (QN7**B Series) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) 3840 x 2160: 60 *.avi H.264 BP/MP/HP 3840 x 2160 1920 x 1080: 120 *.mkv *.asf 7680 x 4320: 60 HEVC (H.265 - Main, 7680 x 4320 *.wmv Main10)
Page 168 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 169 Supported video codecs (QN8**B Series or higher) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) 4096 x 2160: 60 *.avi H.264 BP/MP/HP 4096 x 2160 1920 x 1080: 120 *.mkv *.asf 7680 x 4320: 60 HEVC (H.265 - Main, 7680 x 4320 *.wmv...
Page 170 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 171: Read After Installing The Tv
Read After Installing the TV Read this information after installing the TV. Picture sizes and input signals Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select that source unless you change them. Input signal Picture size Component...
Page 172: Supported Resolutions For Uhd Input Signals
Supported Resolutions for UHD Input Signals Check the supported resolution for UHD input signals. • Resolution: 3840 x 2160p, 4096 x 2160p This function may not be supported depending on the model. If Input Signal Plus is set to Off Color Depth / Frame rate (fps) Chroma...
Page 173: Resolutions For Input Signals Supported By 8K Models
Resolutions for Input Signals supported by 8K models (QN7**B series or higher) Check the resolutions for input signals supported by 8K models (QN7**B series or higher). This function may not be supported depending on the model. If Input Signal Plus is set to Off Color Depth / Frame rate (fps) Chroma...
Page 174: Supported Resolutions For Freesync (Vrr)
Supported Resolutions for FreeSync (VRR) Check the supported resolutions for the FreeSync (VRR) signal. When Game Mode is set to or Auto, the FreeSync (VRR) function is activated. FreeSync (VRR) is only available in select models. For models that support FreeSync (VRR), refer to "Using FreeSync." This function may not be supported depending on the model.
Page 175: Read Before Connecting A Computer (Supported Resolutions)
Read Before Connecting a Computer (Supported Resolutions) Check the resolutions supported for PC input signals. When you connect your TV to a computer, set the computer's video card to one of the standard resolutions listed in the tables below. The TV will automatically adjust to the resolution you choose. Note that the optimal and recommended resolutions are 3840 x 2160 @ 60 Hz (UHD models) and 7680 x 4320 @ 60 Hz (QN7**B Series or higher).
Page 176 VESA DMT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 640 x 480 60 Hz 31.469 59.940 25.175 - / - 640 x 480 72 Hz 37.861 72.809 31.500 - / - 640 x 480 75 Hz...
Page 177 VESA CVT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 2560 x 1440 60 Hz 88.787 59.951 241.500 + / - 2560 x 1440 120 Hz 192.996 119.998 497.750 + / - The resolution may not be supported depending on the model.
Page 178: Supported Resolutions For Video Signals
Supported Resolutions for Video Signals Check the resolutions supported for video signals. CTA-861 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 720 (1440) x 576i 50 Hz 15.625 50.000 27.000 - / - 720 (1440) x 480i...
Page 179 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 4096 x 2160 24 Hz 54.000 24.000 297.000 + / + 4096 x 2160 30 Hz 67.500 30.000 297.000 + / + *4096 x 2160 50 Hz 112.500...
Page 180: Read Before Using Bluetooth Devices
Read Before Using Bluetooth Devices Read this information before using a Bluetooth device. This function may not be supported depending on the model or geographical area. Restrictions on using Bluetooth • You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously.
Page 181: Licenses
HDMI Licensing Administrator, Inc. in the United States and other countries. Open Source License Notice Open Source used in this product can be found on the following webpage. (https://opensource.samsung.com) This license may not be supported depending on the model or geographical area.
Page 182: Troubleshooting
Troubleshooting The following are troubleshooting solutions for each problem. Picture Issues When the TV has trouble with the picture, these steps may help resolve the problem. The screen is flashing or has become dark If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Brightness Optimization,...
Page 183: The Picture Colors Are Black And White Or Do Not Look The Way They Should Look
Go to Picture and adjust the Picture Mode, Contrast, Brightness, and Sharpness settings. • Menu Settings All Settings Picture Picture Mode Try Now • Menu Settings All Settings Picture Expert Settings Contrast Try Now • Menu Settings All Settings Picture Expert Settings Brightness Try Now...
Page 184: The Tv Automatically Turns Off By Itself
The TV automatically turns off by itself If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions. See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specified period of time. •...
Page 185: The Tv Remains On Or Does Not Turn On Automatically
Make sure that the set-top box or cable box supports the content or broadcast for UHD and set the resolution. For more information, contact your service provider. When using a Samsung TV Plus channel, check the network connection. When the network speed is slow, the app may not work or the image quality may be poor.
Page 186: Displayed Video Looks Blurry
Displayed video looks blurry If you notice blurring or juddering on the screen, use the Picture Clarity Settings function to resolve the issue. • Menu Settings All Settings Picture Expert Settings Picture Clarity Settings Try Now The picture is distorted The compression of video content may cause picture distortions, especially in fast moving pictures from sports programs and action movies.
Page 187: The Caption Function In The Tv Menu Is Deactivated
The Caption function in the TV menu is deactivated When an external device is connected with an HDMI or Component cable, the Caption function is unavailable. Adjust the caption setting on the external device. Captions appear on the TV screen Turn off the Caption function in...
Page 188: Sound And Noise Issues
Sound and Noise Issues When the TV has difficulties with sound, these steps may help resolve the problem. How can I connect an audio device to the TV? The connection method may differ depending on the audio device, such as HDMI (eARC), Optical, Bluetooth, and Wi- For more information about how to connect an audio device, run Connection Guide.
Page 189: Hdmi (Earc) Is Connected, And There Is No Sound
HDMI (eARC) is connected, and there is no sound. Check whether Digital Output Audio Format is set to Pass-Through. If a sound bar or A/V receiver that does not support Dolby Digital+ is used and Pass-Through is selected, there is no sound when a Dolby Digital+ source is received.
Page 190: The Tv Audio Is Not Being Played Through The Sound Bar Or A/V Receiver
I want to turn the TV and audio device off and on at the same time. When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung Soundbar model.
Page 191: The Tv Is Not Receiving All Channels
Channel and Broadcast Issues When the TV has difficulties receiving broadcasts, these steps may help resolve the problem. "Weak or No Signal" displayed in TV mode or cannot find channel. Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources.
Page 192: External Device Connectivity Issues
External Device Connectivity Issues When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem. The "Mode Not Supported" message appears. Adjust the output resolution of the external device to a resolution supported by the TV. The video is OK but there is no audio.
Page 193: No Screen Appears When Connecting The Tv To An External Device
No screen appears when connecting the TV to an external device. For more information about how to connect an external device, run Connection Guide. • Menu Connected Devices Connection Guide Try Now Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources.
Page 194: Network Issues
Network Issues When the TV has difficulties connecting to the network, these steps may help resolve the problem. Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network. Menu Settings Support Device Care Self Diagnosis Smart Hub Connection Test...
Page 195: Data Service
Data Service When the TV has difficulties using Data Service, these steps may help resolve the problem. Why am I getting on-screen messages when I haven't selected the Data Service option? Auto Run Data Service is set to On, messages will automatically appear on the screen when you watch a broadcast that supports the Data Service.
Page 196: Nothing Appears On The Screen After The Data Service Is Launched
Nothing appears on the screen after the Data Service is launched. The Data Service may be initializing or the signal may have been severed by the broadcaster. What is Blur Reduction? The Data Service can cause the same screen to appear and create a blur. Blur Reduction prevents this blurring effect.
Page 197: Anynet+ (Hdmi-Cec) Issues
Anynet+ (HDMI-CEC) Issues When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem. What is Anynet+? You can use the TV's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off.
Page 198: The Message "Connecting To Anynet+ Device
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on. Move the focus to the Anynet+ device at Menu Connected Devices Sources, press the down directional button to move to Anynet+ (HDMI-CEC), and then press the Select button.
Page 199: Remote Control Issues
The remote control does not work. The connection between the remote control and the TV may be lost. Point the Samsung Smart Remote at the front of the TV, and then press and hold the buttons simultaneously for 3 seconds or more.
Page 200: Recording Issues
This function may not be supported depending on the model or geographical area. Cannot record videos received from an external device or Samsung TV Plus. The recording function is only available for digital broadcast channels received by the TV. You cannot record videos...
Page 201: Apps
Apps When apps aren't working, these steps may help resolve the problem. I launched an app, but it's in a different language. How can I change the language? Languages supported by an app may be different from the TV Language set in the menu.
Page 202: Media Files
Media Files When files don't play, this may help resolve the problem. Some files are interrupted during playback. This problem may occur with unsupported files or high-bitrate files. Most files can be played back, but some files may not play smoothly. Some files can't be played.
Page 203: Voice Assistant Issues
Voice Assistant Issues When the Voice Assistant isn't working, these steps may help resolve the problem. The microphone is off. Turn on the microphone switch at the bottom of the TV. Each time the switch is turned on or off, the screen displays a pop-up window showing whether the microphone is turned on or off.
Page 204: Voice Recognition Does Not Work With The Samsung Smart Remote Unlike Other Features. There Is No Response Even If
The connection between the remote control and the TV may be lost. Try pairing the remote control with the TV. Point the Samsung Smart Remote at the front of the TV, and then press and hold the buttons simultaneously for 3 seconds or more.
Page 205: The Tv Is Hot
Other issues Use these procedures to resolve other issues that may occur in relation to the product. The TV is hot. Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV. The bottom, however, may feel hot to the touch after extended use.
Page 206: The Tv Is Making A Popping Noise
Voice Guide and then press the Select button. You can turn on or off Voice Guide. To run Accessibility Shortcuts, see the following: • Press and hold the (Volume) button on your Samsung Smart Remote or Remote Control. - 206 -...
Page 207: Diagnosing Tv Operational Issues
Diagnosing TV operational issues You can diagnose issues with your TV and Smart Hub and run reset functions. Self Diagnosis Menu Settings Support Device Care Self Diagnosis Try Now You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues.
Page 208: Cannot Select Signal Information In Self Diagnosis
Self Diagnosis Signal Information Try Now Reset Smart Hub Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications. • Menu Settings...
Page 209: Getting Support
Try Now You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website.
Page 210 In this section, you'll find the answers to the e-Manual questions we get asked about most often. The TV Screen does not Display Properly The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area.
Page 211 HDMI HDMI HDMI Check the antenna and HDMI cable connections. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines. Try changing channels using the remote control. - 211 -...
Page 212 Connected Devices Press the button, select Connected Devices Menu Connected Devices), choose another input source. Settings If the same problem persists, run a diagnostic test. On the remote control, press the button. Select Menu Settings Support Device Care Self Diagnosis Picture Test.
Page 213 Picture Test When a message appears, select and follow the on-screen instructions to complete the test. When a message appears, select and follow the on-screen instructions to complete the test. Settings If the problem disappears during the test, check your TV signal. On the remote control, press the button.
Page 214 Support Device Care Support Select Menu Settings Support Device Care Self Diagnosis Signal Information to check the signal strength. Try Now Signal Information Check whether the signal strength is too weak or not. - 214 -...
Page 215 The TV does not Turn On The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area. If your TV does not turn on, check whether the remote control sensor is on. By holding a reflective object like mirror under the TV, you can easily find the remote control sensor.
Page 216 Power If the remote control sensor is not turned on, unplug the power cable and plug it back in. One Invisible Connection /One Connect Cable One Invisible Connection /One Connect Cable Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect Box.
Page 217 If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply. If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply.
Page 218 One Invisible Connection /One Connect Cable HDMI HDMI One Invisible Connection /One Connect Cable HDMI Check the connection of the HDMI cable to your TV or One Connect Box. Make sure that the external device is turned on. Power If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. - 218 -...
Page 219 If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. One Invisible Connection /One Connect Cable HDMI HDMI One Invisible Connection HDMI /One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box. Connected Devices Also make sure that the correct source is selected on the Connected Devices...
Page 220 HDMI HDMI HDMI If the same problem continues, try connecting another external device to the TV using an HDMI cable. If the display is correct, your external device may be faulty. - 220 -...
Page 221 The Picture is Distorted, or No Sound Comes Out of the Sound The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area. When the picture looks distorted, Power Power First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect Box,...
Page 222 HDMI HDMI HDMI First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect Box, then unplug the power cord and plug it back into the wall outlet. HDMI If the external device supports 4K UHD or 8K UHD videos, use a dedicated HDMI cable for each resolution. HDMI Satellite If you are using a set-top box, check the cable connection.
Page 223 Make sure that your access point is connected to the Internet. If not, disconnecting and reconnecting its power cable may be required. If the problem persists, check the video output settings in the settings menu of the external device, and ensure that your TV supports the video output mode.
Page 224 HDMI (eARC) HDMI If no sound comes out of your Sound Bar, and if it is connected to the TV with an HDMI cable, check the HDMI (eARC) connector on the back of the TV. HDMI HDMI (eARC) HDMI If your Sound Bar is connected to a receiver, and the receiver is connected to the TV using an HDMI cable, check the HDMI connector on the back of the TV.
Page 225 Network Access is not Available The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area. On the remote control, press the button and move to Menu Settings All Settings...
Page 226 Connection Network Connection Select Menu Settings All Settings Connection Network Network Status to check the network status. Try Now Network Reset Network If the network isn't connected, a network reset may be required. Try Now Make sure that your access point is working properly. Check the LED indicators on your access point to make sure it is operating normally.
Page 227 If you are using a wireless access point, check the access point location. If the access point is too far from the TV, move it closer. Try rebooting the access point by disconnecting and reconnecting the power connector. It may take 1 to 2 minutes until the access point comes back online after a reboot.
Page 228 Connection Network Connection If the same problem continues, select Menu Settings All Settings Connection Network Network Status IP Settings to change to a different DNS server. If a test occurs, cancel it and select Settings. Network Status IP Settings If the same problem continues, select Menu Settings All Settings...
Page 229 IP Settings DNS Server Select Server, enter 8.8.8.8, then select OK. Update now If the same problem continues, a software update or factory reset may be required. Try Now - 229 -...
Page 230 There is No Sound or the Speakers are Making an Odd Sound The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area. If your TV does not produce any sound, press the Volume + button to increase the volume. If your TV is connected to an external device, check the volume of the external device.
Page 231 Settings TV Speaker Sound Output Check the volume on the screen. If a number for the TV volume is not displayed, select Menu Settings All Settings Sound Sound Output. Then, select Speaker. Try Now Settings Check the volume on the screen. If a number for the TV volume is not displayed, select Menu Settings All Settings...
Page 232 Support Device Care Support To check sound output, select Menu Settings Support Device Care Self Diagnosis Sound Test. Try Now Update now If the same problem continues, a software update or factory reset may be required. Try Now If there is sound but it is not clear, run a diagnostic test. On the remote control, press the button.
Page 233 Settings Go to Menu Settings Support Device Care Self Diagnosis Sound Test to check the sound. Try Now Support Device Care Support Go to Menu Settings Support Device Care Self Diagnosis Sound Test to check the sound. Try Now Settings If the test reveals a problem, select Menu Settings...
Page 234 Sound Sound Expert Settings If the test reveals a problem, select Menu Settings All Settings Sound Expert Settings Reset Sound. Try Now Settings If the test shows no problems, select Menu Settings Support Device Care Self Diagnosis Signal Information. Try Now Support Device Care Support...
Page 235 Signal Information Check whether the signal strength is too weak or not. Update now If the same problem continues, a software update or factory reset may be required. Try Now - 235 -...
Page 236 The Remote Control does not Work The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area. Verify that the infrared remote control signal is being transmitted and received. Make sure the remote control sensor on the TV is blinking.
Page 237 Make sure the remote control works properly. You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone. If you cannot see infrared signals, charge the remote control by using the USB port (C-type) on the bottom, or turn over the remote to expose the solar cell.
Page 238 Press the buttons simultaneously to display the pairing animation clip. Follow the on-screen instructions to proceed with the pairing. The remote control will work more effectively if you point it at the remote control sensor. - 238 -...
Page 239 If the same problem continues, try using the appropriate SAMSUNG remote control for your TV model. If you use an Multi-Brand Remote (MBR) or universal remote and your remote cannot operate an external device, move the external device closer to the One Connect Box.
Page 240 Updating the Software The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area. Settings If your TV is connected to the network, you can set it to receive periodic updates automatically. On the remote control, press the button and move to Menu...
Page 241 Settings No Access Network If your TV is not connected to the network, you can update the software using a USB drive. Settings Select Menu Settings Support About This TV and check the model code and software version. Try Now Support About This TV Support...
Page 242 Product Information Model code: Software version: Select Menu Settings Support About This TV and check the model code and software version. Try Now Using a computer, connect to www.samsung.com. Find your TV model and download the firmware file. - 242 -...
Page 243 SEE ALL SUPPORT Find your TV model and download the firmware file. Firmware Download Click Download to download the firmware. Unzip the downloaded file and store it in your USB drive top folder. - 243 -...
Page 244 Unzip the downloaded file and store it in your USB drive top folder. Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box. Update now The firmware update begins automatically. Your TV will automatically reset when the firmware update is completed. Do not turn off your TV while the firmware update is in progress.
Page 245 Settings After your TV turns on, select Menu Settings Support About This TV and check the new firmware version. Try Now Support About This TV Support After your TV turns on, select Menu Settings Support About This TV and check the new firmware version.
Page 246: Accessibility Guidance
You can see the description of the buttons on the Samsung Smart Remote or Remote Control. The Samsung Smart Remote or Remote Control may not be supported depending on the model or geographical area. Orientation of the Samsung Smart Remote or Remote Control Hold the remote control with the buttons facing towards you.
Page 247 • If you press the button and then press the down directional button or press the button while viewing a program, the Recordings, Schedule Manager, Timeshift, Stop (when Record or Timeshift is running), Info, red, green, yellow and blue options appear. Record Timeshift may not be supported depending on the model or geographical area.
Page 248: Using The Accessibility Menu
• Samsung Smart Remote / Remote Control On the Samsung Smart Remote or Remote Control, there are two thin horizontal rocker buttons next to each other located slightly below the middle of the remote. The one on the left is the volume button. Press and hold...
Page 249 Voice Guide to give you voice input and voice output. You can use the Samsung Smart Remote but the TV must be connected to the network. To speak a command, press and hold the button (located near the top of the Samsung Smart Remote, directly below the small LED (microphone) and above the directional button) and say the command, and then release the button.
Page 250 Learning about the Accessibility menu functions • Voice Guide Settings This function works on every screen on the TV and when turned on verbally tells you what the TV's current settings are and verbally provides details about the program you are watching. For example, it tells you the selected volume and the current channel and gives you program information.
Page 251 • Learn Menu Screen Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you select. • Picture Off Turn off the TV screen and provide only sound to reduce overall power consumption. When you press a button on the remote control other than Volume and Power while the screen is off, the TV screen turns back on.
Page 252: Using The Tv With Voice Guide On
Select button. • (Channel) button Of the two buttons that protrude from the center of the Samsung Smart Remote or Remote Control, the right one is the (Channel) button. Push up or pull down the (Channel) button to change the channel.
Page 253 • Samsung Smart Remote / Remote Control Of the two buttons that protrude from the center of the Samsung Smart Remote or Remote Control, the left one is the (Volume) button. Push up or pull down the (Volume) button to change the volume.
Page 254: Using The Guide
See an overview of each channel's program lineup. When you want to know the program information for each channel while watching a broadcast program, press the (Channel) button on the Samsung Smart Remote or Remote Control. Use the directional buttons to view the program information.
Page 255 When you open the Guide, a table grid of channels and programs is displayed. In the top rows, the selected filter type and the time are shown. Each row has a channel name on the left and programs on that channel on the right. In the Guide, use the up and down directional buttons to move between channels and use the left and right directional buttons to move between programs at different times within a channel.
Page 256 • Edit Recording Time You can change the start and end times of scheduled program recordings. This function may not be supported depending on the model or geographical area. • Schedule Viewing You can schedule the viewing of a broadcast scheduled program. •...
Page 257: Using Schedule Viewing
Using Schedule Viewing Configure the TV to show a specific channel or program at a specific time and date. icon appears next to programs that have been configured for a schedule viewing. To set up a schedule viewing, you must first set the TV's clock ( Menu Settings All Settings...
Page 258: Using The Channel List
This function may not be supported depending on the incoming broadcast signal. • Samsung TV Plus While the TV is connected to the network, you can watch popular programs or highlights for each theme through a virtual channel at any time. As with regular channels, the TV provides the daily program schedules for Samsung TV Plus.
Page 259: Recording
Recording Recording a program to an external hard drive connected via USB. This function may not be supported depending on the model or geographical area. Read all precautions before using the recording feature. For more information, refer to "Before Using the Recording and Timeshift Functions."...
Page 260 Recording the program you are watching To display a menu for recording a program or starting the Timeshift function, press the button twice or press the button while watching the program. You can select the following functions on the menu: •...
Page 261 Viewing recorded programs On the remote control, press the button. Use the directional buttons to move to the control pad. Select either Schedule Manager Recordings to access the Recording & Schedule Manager screen. To play a program, use the up and down directional buttons to move between program titles. Press the Select button to play the program or press the right directional button to move to a list of options.
Page 262: Using Smart Hub
Learn how to use Smart Hub to access apps, games, movies, and more. Smart Hub Use a variety of Smart Hub content offered by your Samsung TV. Some Smart Hub services are for pay services. To use Smart Hub, the TV must be connected to the network.
Page 263 Play games from the TV screen by connecting a Controller to the TV. Configure settings to optimize the Controller and audio device for playing games. This function may not be supported depending on the model or geographical area. For more information about Game, refer to "Using Samsung Gaming Hub". • Media View a variety of TV programs.
Page 264: Launching The E-Manual
Open e-Manual You can view the embedded e-Manual containing information about your TV's key features. Alternatively, you can download a copy of the e-Manual from Samsung's website (https://www.samsung.com). Words in blue (e.g., Internet) indicate a menu item. The e-Manual's Home Screen contains 1 row of menu icons. Use left and right directional buttons to move within a row.
Page 265: Using Bixby
Using Bixby Set Voice Assistant to Bixby. A guide to using Bixby to control your TV. To use Bixby, your TV must be connected to the network and you must use the microphone on your Samsung Smart Remote. To use Bixby, press and hold the button on the Samsung Smart Remote, say a command into the microphone on the remote, and then release the button to run Bixby.

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