Samsung UN85JU7100FXZA E-Manual page 6

Troubleshooting
Getting Support
128 Getting support through Remote Management
129 Finding the contact information for service
129 Requesting service
There Is a Problem with the Picture
130 Testing the picture
I Can't Hear the Sound Clearly
132 Testing the sound
I Can't See 3D Images Clearly
133 Testing 3D picture quality
There Is a Problem with the Broadcast
My Computer Won't Connect
The TV Won't Connect to the Internet
The Schedule Recording/Timeshift Function Isn't
Working
Anynet+ (HDMI-CEC) Isn't Working
I Have Trouble Launching/Using Apps
My File Won't Play
I Want to Reset the TV
Other Issues
Precautions and Notes
Before Using the Recording and Timeshift Functions
139 Before using the recording and schedule recording
functions
140 Before using the timeshift function
Read Before Using 3D Mode
141 3D precautions
Supported Resolutions for 3D Modes
Supported Resolutions for UHD Input Signals
145 If HDMI UHD Color is set to Off
145 If HDMI UHD Color is set to On
Read Before Using Voice, Motion, or Face Recognition
146 Precautions for voice, motion, and face recognition
147 Requirements for using voice, motion, or face recognition
Read Before Using Apps
Read Before Using the Web Browser
Read Before Playing Photo, Video, or Music Files
151 Limitations on use of photo, video, and music files
152 Supported external subtitles
152 Supported internal subtitles
153 Supported image formats and resolutions
153 Supported music formats and codecs
154 Supported video codecs
Read After Installing the TV
156 Picture sizes and input signals
156 Installing an anti-theft lock
157 Read before setting up a wireless Internet connection
Read Before Connecting a Computer (Supported
Resolutions)
158 IBM
158 MAC
159 VESA DMT
Supported Resolutions for Video Signals
160 CEA-861
Read Before Using Bluetooth Devices
161 Restrictions on using Bluetooth
License
Glossary