Troubleshooting - Coby DP-5588 Instruction Manual

If you have a problem with this unit, please read the troubleshooting guide below
and check our website at www.cobyusa.com for Frequently Asked Questions
(FAQs) and firmware updates. If these resources do not resolve the problem,
please contact Technical Support.
COBY Electronics Technical Support
56-65 Rust Street
Maspeth, NY 11378
Email: techsupport@cobyusa.com
Web: www.cobyusa.com
Phone: 800-727-3592 (8:00 AM–11:00 PM EST, seven days a week)
800-681-2629 (8:00 AM–5:30 PM EST, Monday to Friday)
718-416-3197 (8:00 AM–5:30 PM EST, Monday to Friday)
The player does not turn on.
• Make sure the unit has been powered on manually (i.e., the Power Switch has
been physically set to the ON position).
• Ensure that the power cord has been properly connected to the power outlet.
The sound quality of the music is poor.
• Try playing the file on your computer. If the sound quality is still poor, try
downloading the file again or re-encoding the file yourself.
• Ensure that the bit rate of the file is not too low. The higher the bit rate of the
file, the better it will sound. The minimum recommended bitrate is 128kbps
for MP3s and 96kbps for WMAs.
I cannot select a memory card.
• Ensure that a memory card has been installed.
• Ensure that the memory card is properly installed.
• Ensure that the memory card is not defective.
• Ensure that the MS and SD cards are not inserted for use at the same time.
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troubleshooting

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