Repair - Mackie HR624 Owner's Manual

• Excessive hiss is an indication of an
incorrect gain setting somewhere before
the speaker.
• If possible, listen to the signal source with
headphones plugged in. If it sounds noisy
there, it's not the monitor.
I hear sound from the monitors after I
switch the AC power off!
• Use the front panel switch to turn the
monitors on and off, or turn off the signal
going to the monitors when the AC power is
turned off.

Repair

Service for the U.S. versions of our monitors
is available only from our factory, located in
sunny Woodinville, Washington. (Service for
monitors living outside the United States can
be obtained through local dealers or distribu-
tors.) If your monitor needs service, follow
these instructions:
1. Review the preceding troubleshooting
suggestions. Please.
2. Call Tech Support at 1-800-258-6883, 7 am
to 5 pm PST, to explain the problem and
request an RA (Return Authorization)
number. Have your monitor's serial
number(s) ready. You must have an RA
number before you can obtain service at the
factory.
3. Set aside the power cord, owner's manual,
or anything else that you'll ever want to see
again. We are responsible for the return of
the monitor only.
4. Pack the monitor in its original packing
box. This is very important. When you call
for the RA number, please let Tech Support
know if you need new packaging. Mackie is
not responsible for any damage that occurs
due to non-factory packaging.
5. Include a legible note stating your name,
shipping address (no P.O. boxes), daytime
phone number, RA number, and a detailed
description of the problem, including how
we can duplicate it.
6. Write the RA number in BIG PRINT on top
of the box.
7. Ship the monitor to us. We suggest insurance
for all forms of cartage. Ship to this address:
Mackie Designs
SERVICE DEPARTMENT
16140 Wood-Red Rd. NE, Suite 5
Woodinville, WA 98072
8. We'll try to fix the monitor in three to five
business days. Ask Tech Support for current
turnaround times when you call for your RA
number. The product MUST be packaged in
its original packing box and must have the
RA number appear on the box. Once it's
repaired, we'll ship it back the same way in
which it was received. This paragraph does
not necessarily apply to non-warranty service.
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