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Search for Dimplex Control on your device's app store.
or
Scan this QR code to be taken directly to the relevant app store page.
Download the app and launch on your device. If you are a new user, tap 'Register' and follow the prompts on the app to create an account.
Once you are logged in, tap the symbol and follow the 'Setup Wizard'.
If you encounter any other issues during setup, contact us at Dimplex.co.uk/support
Battery Warning
The battery used in the product may present a risk of fire or chemical burn if mistreated. Batteries may explode if damaged. Dispose of batteries according to local regulations. Please recycle when possible. Do not dispose the battery as household waste or in a fire as it may explode. The capacity of the battery degrades over time. Should battery replacement be required please contact the manufacturers approved service agent for guidance on battery replacement.
Operating Warnings:
The Dimplex Hub and Dimplex Control app facilitates remote control of supported Dimplex panel heaters, storage heaters and hot water cylinders. Remember to observe all appliance safety warnings and precautions when operating these appliances remotely or on automatic timer modes, either attended or unattended since a fire risk exists when heating appliances are accidentally covered or displaced.
Child Safety
Keep the battery supplied with this product out of reach of children.
Packaging should be disposed of responsibly as small parts included in the packaging may present a potential choking hazard for children.
Servicing and Repairs:
Servicing and product repairs should only be undertaken by the manufacturers approved service agent or a similarly trained or qualified person, using only exact manufacturer approved spare parts.
Cleaning
Always disconnect the power supply and other cables before cleaning this appliance. Use a soft lintfree cloth to clean the enclosure. Do not use abrasive cleaning powders or furniture polish, as this can damage the surface finish. Avoid getting moisture into openings.
At the end of its service life, the product must be recycled.
Product Safety
This package contains small parts that may be hazardous to children. Always store the product and packaging out of reach of children.
Never try to dismantle the product yourself, or push objects of any kind into the product, as this may cause short circuits which could result in a fire or electric shock.
This product is only suitable for normal domestic household purposes and should not be used in any other type of environment.
Do not use outdoors. Do not expose your product to rain, moisture or other liquids.
The Dimplex Hub should only be operated in environments where the temperature is always between 0˚C and 40˚C (32˚ to 104˚F).
Connectors and Ports
The power adaptor supplied with this product should only be used. Use of third-party power adaptors may damage or destroy the product
THESE INSTRUCTIONS SHOULD BE READ CAREFULLY AND RETAINED FOR FUTURE REFERENCE. Note also the information presented on the appliance and could be dangerous. Use of other power adaptors will invalidate product approval and warranty.
Never force a connector into a port. Ensure that the connector matches the port and that you have positioned the connector correctly to ensure successful connection.
Battery Installation & Replacement Important – Before installing or replacing the battery ensure that the power adaptor for the Dimplex hub is disconnected and isolated from the electricity supply.
This product is supplied with a rechargeable battery to provide system backup in the event of power loss. The battery is located in the battery compartment in the base of the product. Remove the battery cover on the base of the unit to install the battery. Once the battery is installed, refit the battery cover and reconnect the Dimplex hub to the electricity supply using the power adaptor supplied. Please refer to diagram on the following page.
Terms and Conditions
Warranty will be carried out by Dimplex or its authorised dealer(s) and any parts that are replaced will become the property of Dimplex. Any repairs performed under the Dimplex Warranty will not extend the Warranty Period.
Contact Dimplex
If you have any questions about what the Dimplex Warranty covers and does not cover or how to claim under the Dimplex Warranty, please contact us using the information below.
Contact details
Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF. Tel: 0344 879 3588
What does a Dimplex Warranty cover?
Dimplex products deliver reliable service for normal, household use in domestic settings. All Dimplex products are individually tested before leaving the factory.
If you are a consumer and you experience a problem with your Dimplex product, which is found to be defective due to faulty materials or workmanship within the Warranty Period, this Dimplex Warranty will cover repair or - at the discretion of Dimplex – replacement with a functionally equivalent Dimplex product.
The Dimplex Warranty Period is three calendar years from the date of purchase of your Dimplex product, or the date of delivery of the product, if later. The Dimplex Warranty is conditional upon you providing the original purchase receipt as proof of purchase. Please therefore retain your receipt as proof of purchase.
If you do experience a problem with your Dimplex product please call the Helpline on +44 (0)344 879 3588 or visit www.dimplex.co.uk/support.
For ROI please email serviceireland@ glendimplex.com or call +353(0)1 842 833.
We will need details of your Dimplex product, its serial number and a description of the fault which has occurred. You can find the model number and serial number for your Dimplex product on the heaters side. Once we receive your information and proof of purchase we will contact you to make the necessary arrangements.
If your Dimplex product is not covered by this Dimplex Warranty there may be a charge to repair your product. However, we will contact you for agreement to any charges before any chargeable service is carried out.
What is not covered by a Dimplex Warranty?
The Dimplex Warranty does not cover any of the following:
Three-Year Warranty
Helpline: 0344 879 3588
Web: www.dimplex.co.uk/support
Glen Dimplex Heating & Ventilation
Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF
If your Dimplex Hub becomes hot, ensure to check the battery compartment. If the battery is hot or becomes swollen, immediately contact Dimplex Customer service. You may be advised to remove the battery and dispose of it at your local recycling centre or collection point. Your Hub will continue to operate normally while mains power is available.
For FAQs and more information, visit: dimplex.co.uk/support
@DimplexUK
@DimplexUK
@Dimplex UK
© Glen Dimplex. All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing of Glen Dimplex
This product is CE marked according to the provisions of the Radio Equipment Directive (RED) - Directive 2014/53/EU. Hereby, Dimplex declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
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