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5
Pre-Tech Support Checklist
Symptom
The screen color
• Check if Reader Mode is on. When the Reader mode
does not display
is on, turn the setting off.
properly.
- Press the Start button [
[All apps] > [LG Smart Assistant] >
[Display Setting] > [Reader Mode] settings off.
• Using the Reader mode and the Night mode at
the same time can cause color distortion. Turn the
Reader mode settings off or change the Night mode
to [Off].
- Turning off Night light: Press the Start button
[
] and select Settings [
[Display] > [Night light] > [Off].
• If the screen still does not properly display, contact
the LG Electronics service center.
- Reader mode controls the brightness and color
of the LCD screen to look like printed paper and
protect the user from eyestrain.
The power does not
• Check if the power cord is connected.
turn on.
• After disconnecting the power cord and reconnecting
it, press the power button of the product.
Cause and Solution
] to turn the
] > [System] >
Symptom
The system stops
• Press the power button for approximately
during use or does
4 seconds to reset the system.
not properly turn off.
• Wait until the system restarts automatically
after the power is turned off, (when the adapter
is connected). Or press the power button after
the power is turned off and wait until the system
restarts, (when the battery is used).
- Caution: Unsaved data may be lost. Pressing the
power button while the PC is in use may cause
damage to the hard disk or a system error.
• After resetting the system, run "Setup Defaults"
in the system setup. (For more information on
how to run "Setup Defaults", refer to "Initializing
System Setup" under "Setup and Upgrade" in the
LG Easy Guide of the LG PC Manuals.)
The touchpad is
• Press the Start button [
not functioning
[LG Smart Assistant]. Then press [Dashboard] >
properly.
[Touchpad].
• If the touchpad does not function properly, the
touchpad is either in the Touchpad Off (disabled)
state or Touchpad Auto (disabled when the mouse
is connected) state.
- For details on the touchpad settings, refer to the
LG Easy Guide of the LG PC Manuals.
Cause and Solution
] and run [All apps] >
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