Canon VB-H47 Operation Manual
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Canon VB-H47 Operation Manual

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Network Camera
Operation Guide
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ENGLISH
This User Manual should be read before using the network camera.

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Summary of Contents for Canon VB-H47

  • Page 1 Network Camera Operation Guide ENGLISH This User Manual should be read before using the network camera.

  • Page 2: Table Of Contents

    Table of Contents Introduction........................8 Precautions for Use (Disclaimer) .................... 8 License Agreement of Software....................9 Trademarks ..........................9 Third Party Software........................ 9 Security Export Control ......................10 User Manuals......................... 11 Types of User Manuals ......................11 How to Use This Document ....................11 Symbols Used in This Document..................
  • Page 3 Chapter 3 Camera Viewer Viewing Video with the Camera Viewer ................. 27 Launching the Camera Viewer....................27 Camera Viewer Access Restrictions..................28 Camera Viewer Screen ......................29 Changing the Reception Video Size and Display Screen Size ........32 Changing the Reception Video Size/Format and Display Screen Size ........ 32 Displaying in Full Screen Mode ....................
  • Page 4 [Video] > [Preset Tour] ....................71 Screen Composition......................71 Tour Route Settings....................... 73 [Video] > [Picture (Option)] ................... 75 Camera Control........................75 Day/Night ..........................76 [Video] > [ADSR]......................78 ADSR, ADSR Area ........................ 78 General ADSR........................79 [Video] > [On-screen display]..................80 Date display ..........................
  • Page 5 [Detection] > [Intelligent Function] - Detection Settings - ........... 115 [Detection Conditions] ......................115 Setting Area or Line ......................116 Displaying Detection Status....................117 [Event]..........................119 [Event] > [External Device] ..................121 External Device Output ....................... 121 External Device Input......................121 External Device Input 1, 2 ....................
  • Page 6 [Security] > [Host Access Restrictions] ..............143 IPv4 Host Access Restrictions .................... 143 IPv6 Host Access Restrictions .................... 143 [System] > [System] ....................144 Camera Name........................144 Installation Conditions......................144 Camera Position Control ..................... 144 External Input Device......................145 External Output Device ....................... 145 [System] >...
  • Page 7 List of Viewer Messages....................179 Messages Shown in the Information Display ..............179 Restoring Factory Default Settings ................181 Restoring the Initial Settings from a Web Browser.............. 181 Restoring Factory Default Settings with the Reset Switch on the Camera ......181 List of Factory Default Settings..................

  • Page 8: Introduction

    Take appropriate network security measures to avoid security breaches. To the full extent permitted by laws and regulations, neither Canon Inc. nor any of its subsidiaries or affiliates shall be liable for any losses, direct, incidental or consequential damages, or liabilities that may be incurred as a result of network security incidents such as unauthorized accesses.

  • Page 9: License Agreement Of Software

    Open Source Promotion Division, Canon Inc. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan – For Canon’s privacy policy, refer to Canon Global Website <https://global.canon/>. This product is licensed under AT&T patents for the MPEG-4 standard and may be used for encoding MPEG-4 compliant video and/or decoding MPEG-4 compliant video that was encoded only (1) for a personal and non-commercial purpose or (2) by a video provider licensed under the AT&T patents to provide MPEG-4 compliant video.

  • Page 10: Security Export Control

    Security Export Control This product is subject to security export control. Therefore, to export or carry it overseas may require an authorization by governmental agencies.

  • Page 11: User Manuals

    3. This document has been prepared with the utmost attention to accuracy. If you have any comments, however, please contact a Canon sales representative. 4. Canon shall assume no liability for any outcome of using this product, notwithstanding items 2 and 3 above. How to Use This Document The assumed reading format of this document is on a computer screen.

  • Page 12: Symbols Used In This Document

    Symbols Used in This Document  Symbols Indicating Camera Models Explanations that differ depending on the camera model are indicated by the camera name and the following symbols. Symbol Camera Model HM4x VB-H47, VB-M46 S32VE VB-S32VE S32D VB-S32D S820D/S920F VB-S820D, VB-S920F ...

  • Page 13: Chapter 1 Before Use

    Chapter Before Use Camera functions and the software to be used, and the operating environment are explained in this chapter. It also describes the flow from preparation and setup through to actual use.

  • Page 14: Functions Of The Network Camera

    Memory Cards* Supported  SD/SDHC/SDXC Memory Cards* Supported Maximum Resolution 1920 x 1080 VB-H47, VB-S32VE, VB-S32D, VB-S820D, VB-S920F Maximum Resolution 1280 x 960 VB-M46 * Memory card that can be used with cameras are referred to as "memory card" in this document.

  • Page 15: Camera Software

    Camera Software The following software is available for efficiently configuring and operating the camera. Camera Operations and Settings Camera operations are performed using the Camera Viewer/Mobile Camera Viewer. Camera settings are specified from the Settings page.  Camera Viewer (P. 26) /Mobile Camera Viewer Controls the camera, and monitors video and various events.

  • Page 16: Additional Licenses (Sold Separately)

    The Recorded Video Utility can be installed from the installer. Installer name: VBToolsInstall.exe Additional Licenses (Sold Separately) Purchase additional software and licenses as necessary.  H.264/H.265 Additional User License AUL-VB 2 Additional license for viewing H.264/H.265 video with multiple computers via the Viewer or Recorded Video Utility. Each camera includes one license.

  • Page 17: Operating Environment

    Operating Environment For the latest information on this product (firmware and software, user manual, operating environment, etc.), refer to the Canon website. Computer Environment Details CPU (Recommended) Intel Core i7-2600 or greater Graphics Board Not specified (Recommended) Memory (Recommended) 2 GB or more...

  • Page 18: Steps For Setting Up The Camera

    Steps for Setting Up the Camera Step 1 Preparing to Install the Camera Make preparations to use the camera via a network. Install the necessary software  “Installing Software” (P. 20) Check/configure the computer and web browser security settings  “Checking Windows Settings” (P. 21) Use the Camera Management Tool to configure initial camera settings.

  • Page 19: Chapter 2 Camera Setup

    Chapter Camera Setup To prepare the camera for use, install the necessary software on the computer, and configure the initial settings for web browser security and the camera.

  • Page 20: Installing Software

    Installing Software Install the necessary software. Necessary Software The following software is needed: • Camera Management Tool • Recorded Video Utility Installation  Installation Methods The software can be installed by [Easy Installation] that enables batch installation, or by [Custom Installation] that allows users to select the software.

  • Page 21: Checking Windows Settings

    Checking Windows Settings Camera configuration and operation may be blocked, depending on the security functions of the operating system. Change or check the operating system settings beforehand. Firewall Settings To use the software on computers where Windows Firewall is enabled, it is necessary to add each software as an application allowed to communicate via the firewall.

  • Page 22: Settings For The Environment Which Uses A Proxy Server

     Sound Settings for Using the Audio Functions In the initial setting of Windows Server, the sound function is disabled by default. To use audio functions with the viewer, follow the steps below to enable the sound function. Open [Control Panel] and click [Hardware and Sound]. Click [Sound].

  • Page 23: Configuring Initial Camera Settings

    Configuring Initial Camera Settings To use a camera, it is necessary to first set the administrator account for the camera, then configure the network settings, and afterwards connect the camera and computer via the network. Use the Camera Management Tool to configure these settings.
  • Page 24 Set each item of [Environment], [Network], and [Date and Time], then click [Apply] or [Apply and reboot]. For the details about settings content, refer to the following items of the Settings page: • [Maintenance] > [Environment] (P. 157) • [System] > [Network] (P. 150) •...

  • Page 25: Setting The Camera Angle

    Setting the Camera Angle S820D/S920F After installing the camera, set the camera angle while checking the video displayed on the Settings page. The camera angle settings are configured by accessing the following Settings page. • [Video] > [Camera Angle] (P. 60) •...

  • Page 26: Chapter 3 Camera Viewer

    Chapter Camera Viewer Use the web browser to access the Viewer in the camera to perform camera operations, display live video, and check the status of events.

  • Page 27: Viewing Video With The Camera Viewer

    Viewing Video with the Camera Viewer Start the Camera Viewer to switch users and/or check/configure the camera status and the video display. Note • If opening another window or tab to access the camera while an authenticated web page is displayed, the authentication information of the displayed web page may be discarded.

  • Page 28: Camera Viewer Access Restrictions

     Starting the Camera Viewer Directly Able to set [System] > [Viewer] > [General] > [Default Page] to [Display Viewer] in the Settings page to set the Viewer as the default page (P. 146). Start the web browser. Enter the IP address and click the Enter key. The authentication screen for the Viewer is displayed.

  • Page 29: Camera Viewer Screen

    Camera Viewer Screen The privileges required for operating the Viewer are indicated with the following symbols. Administrator privileges Privileged camera control or higher privileges Camera control or higher privileges No Symbol Video distribution or higher privileges (24) (25) (19) (20) (21) (22) (23)
  • Page 30 [Memory Card Recording] Button Starts/stops video recording to a memory card (P. 47). [Obtain/Release Camera Control Privileges] Button Obtains/releases the camera control privileges (P. 35). (10) [Snapshot] Button The snapshot panel appears in the control display area and displays a still image of the moment when the button is clicked (P.
  • Page 31 (23) Information Display Information, such as the frame rate, camera pan/tilt/zoom values and descriptions of each function, is shown in the Information Display. Warning and error messages will also be displayed here if there are problems with camera operations or systems.

  • Page 32: Changing The Reception Video Size And Display Screen Size

    Changing the Reception Video Size and Display Screen Size It is possible to set the size and format of the video received from the camera and the size of the display screen on the computer. Changing the Reception Video Size/Format and Display Screen Size Open the [Video and Audio Menu] and configure the video received from the camera.

  • Page 33: Displaying In Full Screen Mode

    Displaying in Full Screen Mode The video display area is displayed in full screen mode by clicking the [Full Screen Mode] button in the upper right of the Viewer. Menus When displayed in the full screen mode, the menu panels required for controlling the camera are displayed on the bottom of the screen, as well as on the Camera Viewer screen.
  • Page 34 (6) [Event and Input/Output Menu] Button Switches the display/non display of the camera operation menu (P. 50). (7) [Snapshot] (P. 46) (8) [Memory Card Recording] (P. 47) (9) Information Display (P. 31)

  • Page 35: Operating The Camera

    Operating the Camera This section describes the operations and settings required for using the camera, such as obtaining camera control privileges, setting the angle and focus. Important • For the operation or settings of the camera described in this section, camera control or higher privileges are required. Also, it is necessary to obtain the camera control privileges, which is explained first.

  • Page 36: Using Pan/Tilt/Zoom

    Using Pan/Tilt/Zoom Set the camera angle by panning, tilting and zooming the camera. S32VE S32D Important • The camera is designed to last for a total of 50,000 pan/tilt reciprocating operations. For example, the camera will last for approximately six years if it performs 25 reciprocating operations per day. If the durability limit for pan/tilt operations is exceeded, the camera may not be able to perform focus and zoom operations correctly.
  • Page 37 Enhanced digital zoom performs digital zooming according to the received video size, within a range where image quality roughness is not apparent. The models that can be used with digital zoom and enhanced digital zoom with are indicated below. HM4x S32VE S32D •...
  • Page 38 Release the mouse button. When dragged left-to-right, the framed area fills the entire video display area. When dragged right-to-left, the camera will zoom out positioning the center of the frame on the center of the video display area. Using Drag to Move to Change the Camera Angle Click the [Switch Area Zoom/Drag to Move] button to switch to (Drag to Move) mode.

  • Page 39: Adjusting Video

    (2) Pan/Tilt Speed Set the operation speed by the [Pan/Tilt] button. (3) [Zoom] Click the (Zoom in) and (Zoom out) buttons. Movement will continue while holding the button down, and stop when released. (4) Zoom Speed Set the operation speed by the [Zoom] button. Note •...

  • Page 40: Using Backlight Compensation

     Focusing HM4x S32VE S32D Focus on the subject. [Auto] Automatically adjusts the focus. [Manual] Click and hold the (Near) and (Far) buttons to adjust the focus in the near and far directions. Clicking the [One-shot AF] button automatically adjusts the focus once. [Fixed at infinity] Moves the focus position to near infinity.

  • Page 41: Using Presets Or The Home Position

    Note • If blown highlights in bright areas are of a concern, set the [Use WDR] on the Settings page to [Enable] (P. 62). Using Presets or the Home Position It is possible to control the camera using a preset or home position registered to the camera in advance. When clicking the preset selection menu and selecting a preset from the list that is displayed, the camera will be set to the registered setting of the selected preset.

  • Page 42: Viewer Ptz And Digital Ptz

    Viewer PTZ and Digital PTZ Viewer PTZ and Digital PTZ are both functions which allow easy panning, tilting and zooming using the digital zoom. The following differences exist: Viewer PTZ Digital PTZ Enlarges the specified part of the video transmitted from the Transmits only the cropped part of the entire area that can camera and then displays it in the viewer.
  • Page 43 In the Viewer PTZ panel, drag the frame of the preview frame to make it smaller. The video of the area inside the preview frame is magnified to fill the video display area. Preview Frame Move the frame to the area expected to magnify, and resize the frame as desired. Move or Resize by Dragging The preview frame moves by pressing the mouse button inside the frame and dragging it.

  • Page 44: Cropping And Displaying Part Of The Video (Digital Ptz)

    Cropping and Displaying Part of the Video (Digital PTZ) Able to crop and display part of a camera video in the video display area by using the Digital PTZ panel. Note • Digital PTZ can be operated only in the optical zoom area. Click the [Digital PTZ] button to hide the digital zoom and enhanced digital zoom area.
  • Page 45 S820D/S920F Using Presets or the Home Position Able to use a registered preset or home position to specify the range for Digital PTZ. When a preset is selected, the preview frame on the Digital PTZ panel moves to the preset position, and the video inside the frame is shown in the video display area.

  • Page 46: Saving Snapshots

    Saving Snapshots Takes snapshots while checking the video in the video display area. Click the [Snapshot] button at the moment wanting to capture a still image. The snapshot panel is opened in the control display area and the still image from the instant that the button was clicked is displayed.

  • Page 47: Recording Video To A Memory Card

    Recording Video to a Memory Card Manually record video being shown in the video display area to a memory card inserted in the camera. Note • It is possible to record video manually if the following conditions have been met. –...

  • Page 48: Receiving/Transmitting Audio

    Receiving/Transmitting Audio Open the [Video and Audio Menu] to set the audio reception from the camera, the audio transmission from the Viewer and the corresponding volumes. Receiving Audio Receive audio from the microphone and play it back in the Viewer. Administrator privilege or audio distribution privilege is required.

  • Page 49: Transmitting Audio

    Transmitting Audio HM4x S32VE Able to transmit audio received from an external device connected to the computer to a speaker with an amplifier connected to the camera. To transmit audio, it is required to connect using HTTPS with administrator privileges. In the [Audio Transmission Time] in [Video and Audio Menu], select the maximum audio transmission time.

  • Page 50: Operating The External Device Output And Checking The Status Of Event Detection

    Operating the External Device Output and Checking the Status of Event Detection In the [Event and Input/Output Menu], it is possible to operate the output of an external device and check the status of input of the external device, detection of intelligent functions, and occurrence of linked events. HM4x S32VE S32D S820D/S920F Operating External Device Output...
  • Page 51 (4) [Linked Events] Displays the status of linked events set in [Event] > [Linked Event] (P. 127) on the Settings page. If a linked event is triggered, the icon will turn green.

  • Page 52: Settings Page

    Chapter Settings Page The Settings page enables to configure all the settings required for using the camera. Configure the settings on the Settings page according to the usage of the camera before starting the camera operation. The Settings pages also provides menus to be performed during the operation, such as camera maintenance.

  • Page 53: How To Use The Settings Page

    How to Use the Settings Page This section describes how to display the Settings page, and common operations to each Settings page. Note • The Settings page can only be operated by administrators. • Use the Camera Management Tool in advance to configure the administrator account and network settings. Accessing the Settings Page Directly enter the IP address set with the Camera Management Tool into a web browser to display the Settings page of the camera.

  • Page 54: Common Settings Page Operations

     Settings Menu (1) [Viewer] Button Start the Camera Viewer (P. 27). (2) Language Switch Button Set the language to be displayed on the screen. (3) Settings Menu Click to display the detailed items. Click each item to navigate to its Settings page (P. 56). Important •...

  • Page 55: Operating The Video Display Area

    Click [Apply and reboot] to apply the changed settings and reboot the camera. Click [Clear] to revert to the previous settings. Important • Changed settings will be lost if the page is navigated to another Settings page without clicking [Apply] or [Apply and reboot]. Be sure to click [Apply] or [Apply and reboot] to apply the changed settings.

  • Page 56: Each Settings Page

    (1) Video Display Area Camera video is displayed here. Use the mouse to set the areas, etc. The operations on the video display area are the same as in the Viewer (P. 36). HM4x S32VE S32D The following operations can be performed while the cursor is [ ] in the video display area depending on the Settings pages.
  • Page 57 Category Item Description Settings for uploading video via FTP or HTTP when an event is Upload triggered (P. 95) Settings for recording video to a memory card when an event is Video Record Memory Card Recording triggered (P. 99) Settings for sending an e-mail notification to a specified recipient E-mail Notification when an event is triggered (P.

  • Page 58: [Video] > [Video]

    [Video] > [Video] This section provides a general description of the video, including video size and quality of each stream delivered from the camera. Settings are made for each of the following five streams. • Stream 1 • Stream 2 •...

  • Page 59: Stream 3, Stream 4

    [Profile] Select a video profile when [Video Compression Method] is set to [H. 264]. [Bit Rate Control] Set the video bit rate. • When [VBR] is selected, the set [Video Quality] is retained and the bit rate varies depending on the video. •...

  • Page 60: [Video] > [Camera Angle]

    [Video] > [Camera Angle] S820D/S920F Set the camera angle by operating the zoom slider. Video cropped at the set camera angle will be delivered by Stream 1 to (1) [Screen resize] Button The size of the video display area is switched between large and small each time this button is clicked. (2) Zoom Slider Drag the slider to operate the zoom in (telephoto)/zoom out (wide-angle) function of the camera.

  • Page 61: [Video] > [Preset]

    [Video] > [Preset] By registering the camera angle or exposure as home position or preset, it will be possible to easily call out the settings from the Viewer, etc. Camera Position Setting the camera position to be registered as the preset. HM4x S32VE S32D...

  • Page 62: Exposure/Compensation

    Low Light Data Size Depth Priority Type Standard Settings Motion Priority HM4x Visibility Reduction Cancelling the Suppressing Brightening by Reducing the Focusing over a scene settings to blurring for raising the data size in wide range, from Use scene restore the moving subjects.
  • Page 63 [Exposure] Select the exposure mode. Important • When [Use WDR] is set to [Enable], fixed to [Auto]. Note • When [Day/Night] is set to [Auto], set [Exposure] to one of the following [Auto], [Auto (Flickerless)], [Auto (Flickerless2)] S32VE S32D S820D/S920F HM4x ), [Auto (Shutter-priority AE)], or [Auto (Aperture-priority AE)] ( [Auto]...
  • Page 64 Important • A speed slower than [Shutter Speed Limit (Lower)] cannot be selected. • When [Exposure] is set to [Auto (Flickerless)], a speed slower than 1/100 sec. (at system frequency 60 Hz) or 1/120 sec. (at system frequency 50 Hz) cannot be selected. [Shutter Speed] If [Exposure] is set to [Auto (Shutter-priority AE)] or [Manual], the shutter speed can be fixed.
  • Page 65 Follow the steps below. 1. When [View] is clicked with the zoom at its widest angle, a frame appears in the video display area. 2. Set the frame to any area. • Drag inside the frame to move the area. •...

  • Page 66: Focus

    Important • When using in [Auto], note the following. – Conduct a thorough operation test beforehand to check the effectiveness of the setting. S32VE S32D S820D/S920F – Set [Exposure] to one of the following [Auto], [Auto (Flickerless)], [Auto (Flickerless2)] ( HM4x [Auto (Shutter-priority AE)], or [Auto (Aperture-priority AE)] ( –...

  • Page 67: White Balance

    Note • Focusing may be difficult for the following types of subjects in [Auto] or [One-shot AF]. Difficult to focus objects Objects such as white walls Slanting Objects reflecting without bright/dark contrast objects strong light Objects consisting of only Intangible objects such Objects seen slant lines or horizontal stripes as flame or smoke...

  • Page 68: Image Adjustment

    [White Fluorescent] (approx. 4100 K to 5000 K) Select this when capturing under a daylight fluorescent lamp or white fluorescent lamp. [Warm Fluorescent] (approx. 2500 K to 3000 K) Select this when capturing under a warm fluorescent lamp. [Sodium Lamp] (approx. 2000 K) Select this when capturing under an orange sodium lamp.

  • Page 69: Register Preset

    Register Preset By registering the camera settings such as camera angles and exposure as presets, the presets can be easily called up by Viewers to execute the settings. Important HM4x S32VE S32D • It is strongly recommended to register as presets, the camera positions to be used for intelligent functions. •...
  • Page 70 S820D/S920F Video Display Area Full-View Screen Preview Frame Set the items for preset registration. HM4x S32VE S32D S820D/S920F [Pan/Tilt/Zoom position] /[Digital PTZ Position] Select [Register] to register the current camera angle as a preset. Note • If [Home] (home position) is selected in the preset list, [Pan/Tilt/Zoom position]/[Digital PTZ Position] is always registered. HM4x S32VE S32D [Exposure/Compensation], [Focus] , [White Balance], [Image Adjustment]...

  • Page 71: [Video] > [Preset Tour]

    [Video] > [Preset Tour] HM4x S820D/S920F The camera can automatically tour multiple registered presets for monitoring. HM4x Important • When using a preset with the focus set to Auto, the pause may prolong in case the focus has not been achieved within the pause duration that has been set.
  • Page 72 HM4x S820D/S920F HM4x (1) [Route List] The list of preset tour routes. Displays the tour conditions that are set. Up to five tour routes can be set. (2) Tour Condition Settings Set the conditions for touring (P. 73). (3) [Edit Tour Route] Displays a list of the presets to tour.

  • Page 73: Tour Route Settings

    HM4x (5) Panorama Screen Displays the panorama images registered in the camera. (a) Pan/Tilt Preview Frame (Red Frame) Displays the vertical and horizontal range the camera can move. Displayed when the view restriction is set (P. 85). (b) Preview Frame (Blue Frame) Indicates the current camera angle in the video display area.
  • Page 74 Note • If [Disable] is selected, the following preset tour route settings, 3 to 6, cannot be configured. HM4x [Route Name], [Route Name (alphanumeric characters)] Enter the tour route name. When the [Route Name] is entered, the [Route Name] listed will be displayed with priority in the [Route List]. [Specify Active Time] For performing a preset tour at a predetermined time, select [Specified] and enter the start time and end time for the preset tour.

  • Page 75: [Video] > [Picture (Option)]

    [Video] > [Picture (Option)] Settings for details of camera control and Day/Night when set to Auto. Camera Control Set various controls for easier viewing of video. HM4x S32VE S32D [Digital Zoom] Select whether to uses the digital zoom. If [Enable] is selected, the area indicating digital zoom will be displayed on the zoom slider (P. 36). Unlike optical zoom, the higher the digital zoom ratio, the lower the video quality.

  • Page 76: Day/Night

    • Depending on the vibration of the camera, the image may appear stretched or distorted, which is a phenomenon caused by the characteristics of the CMOS sensor and cannot be reduced by the image stabilizer function. [Smart Shade Control Strength (Auto)] Select the control strength when [Smart Shade Control] (P.
  • Page 77 Select [30] or [60] if brightness changes frequently, such as when a light source passes in front of the camera. Select [5] or [10] if change in brightness is minimal.

  • Page 78: [Video] > [Adsr]

    [Video] > [ADSR] Reduces the size of transmitted H.264/H.265 video by reducing the video quality of non-target areas, such as ceilings and the sky. ADSR is an abbreviation for Area-specific Data Size Reduction. Important • Depending on the captured scene or the ADSR area setting, it may not be possible to obtain the reduction effect. Please check the reduction effect before use.

  • Page 79: General Adsr

    Set the ADSR area. Set the ADSR area as follows on the video display area. • Change the size of the frame by dragging the  on the frame. HM4x S32VE S32D • For changing the camera angle, use the slider to operate pan/tilt/zoom. Click [Apply].

  • Page 80: [Video] > [On-Screen Display]

    [Video] > [On-screen display] Displays the date and time, camera name and any string of characters on the video. Important • The time on on-screen display is not suitable for usage where high reliability is required. Only use it as reference information for usage such as surveillance where very high reliability is required.

  • Page 81: Common Settings

    Common Settings [Font Size] Select the font size from three types (small, medium, large). [Color of text] Select from eight colors for the text color. [Background color] Select from eight colors for the background color. [Color depth of text and background] Select the combination of color depth of text and background (Filling, Transparence, Translucence).

  • Page 82: [Video] > [Privacy Mask]

    [Video] > [Privacy Mask] It is possible to mask any area of the camera image video and fill it with a specified color or apply a mosaic. It is possible to set up to eight privacy masks while checking the camera video. HM4x S32VE S32D When the camera is panned, tilted, or zoomed, the privacy mask areas follow the camera video.

  • Page 83: Changing/Deleting A Privacy Mask

    Set the size and position for the preview frame in the video display area. Drag the preview frame shown in the video display area to the position to be masked. Change the size of the preview frame by dragging  on its four sides. HM4x S32VE S32D Important •...
  • Page 84 • If view restrictions (P. 85) have been set or panorama images (P. 89) have been registered to the camera, they will appear in privacy mask registration area.  Changing Mask Position and Size How to Select a Privacy Mask The following methods are available for selecting the privacy mask area.

  • Page 85: [Video] > [View Restriction]

    [Video] > [View Restriction] HM4x S32VE S32D Setting the area that the camera can capture. To be used, for cases such as to limit zoom or the field of view to a certain area. View restriction Capturing outside the view restriction is not possible.

  • Page 86: Setting View Restrictions

    Setting View Restrictions Set view restriction and click [Apply] to restrict the capture range on the Camera Viewer. Important • If the settings for the camera installation method is changed, review the view restriction settings. • If changes have been made to each video streams in [Video] > [Video], review the view restriction settings. HM4x •...
  • Page 87 (1) Pan/Tilt Preview Frame (Red Frame) Displays the vertical and horizontal range the camera can move. The view restriction area can be changed directly by dragging the pan/tilt preview frame. If the pan/tilt preview frame is dragged to outside of the panorama area, the view restriction is disabled for each end (there is no restriction).
  • Page 88 • The pan and tilt ranges vary depending on the zoom ratio (angle of view). Setting view When using wide-angle, the restrictions camera operating angle as automatically restricts is would allow shooting the camera operating outside the view restrictions. angle. Therefore, it is narrowed automatically.

  • Page 89: [Video] > [Panorama]

    [Video] > [Panorama] HM4x S32VE S32D It is possible to create a panorama image that captures the entire area that can be captured by the camera. Created panorama images are displayed in the Viewer and part of the Settings page. Important •...
  • Page 90 (1) Panorama creation area frame (red frame) Indicates the capture range of the panorama image. It is also possible to drag the panorama creation area frame to set the capture range for the panorama image. Note • If the preview frame is positioned outside the transformed panorama creation area frame, the camera position is moved inside the panorama creation area frame.

  • Page 91: Saving The Panorama Image As An Image File/Opening The Image File

    Click [OK]. The panorama image saved in the camera is deleted. Saving the Panorama Image as an Image File/Opening the Image File The captured panorama image can be saved as an image file and image files can be opened as panorama images. Only image files in the JPEG format can be used.

  • Page 92: [Audio] > [Audio]

    [Audio] > [Audio] Settings for audio input from the microphone and audio output from the Viewer. Also, registering the sound clip to be outputted when an event occurs. Important • Video and audio can be delivered to up to 30 clients. However, when there are many clients or they are connected to the camera over an SSL/TLS connection, when the audio is received from the camera, the video frame rate may decrease or the audio may be interrupted.

  • Page 93: Aac-Lc

    S32VE [Mute During Pan/Tilt] Set when [audio Input] is set to [enable]. By selecting [Mute], the audio input during Pan/Tilt operation is muted. HM4x S32VE [Output Volume] Enter the output volume from the Viewer to the speaker connected to the camera. This is applied when [Audio Server] >...

  • Page 94: Sound Clip Upload 1 To 3

    HM4x S32VE [Audio Reception from Viewer] Select whether to receive audio from Camera Viewer. Received audio can be outputted from a speaker with an amplifier connected to the camera. Network Sound Clip Upload 1 to 3 HM4x S32VE It is possible to upload up to three sound clips for playback when an event is triggered. Note •...

  • Page 95: [Video Record] > [Upload]

    [Video Record] > [Upload] Settings for uploading video via FTP or HTTP when an event is triggered. Important • For using the upload function, the following settings are required according to each event. – [Video Record] settings in [Event] > [External Device] (P. 122), [Timer] (P. 125) and [Linked Event] (P. 128) –...

  • Page 96: Ftp Upload

    [Frame Rate] When a video stream in JPEG format is selected in [Video Type], enter the maximum frame rate of the video to upload. [Pre-event Buffer (number of frames)], [Post-event Buffer (number of frames)], [Pre-event Buffer (sec)], [Post-event Buffer (sec)] Enter the number of frames or seconds of the video to be saved in the buffer before and after the event.

  • Page 97: Http Upload

    Settings for the HTTP upload function when [Upload] is set to [HTTP Upload]. HTTP upload is the function to send notifications via HTTP or images via HTTP according to the network camera events. For information about the HTTP upload function and settings, contact a Canon’s sales representative. [Notification] Select whether to send event information notifications only or notifications with attached videos when using HTTP upload.
  • Page 98 [Upload Test] Clicking [Exec] initiates an upload test based on the set value already entered. Only a single JPEG image will be uploaded, but it is not necessary to apply the set value at that time. After entering a password, first click [Exec], then click [Apply]. Important •...

  • Page 99: [Video Record] > [Memory Card Recording]

    [Video Record] > [Memory Card Recording] Settings for recording video to a memory card inserted in the camera. It is also possible to see the status of the memory card. For operations of the memory card such as execution of mounting/unmounting and formatting, refer to [System] > [Memory Card] (P.

  • Page 100: Memory Card Operations

    Important • For setting H. 264/H. 265 video, it is necessary to set in [Video] > [Video] (P. 58) as follows. HM4x S820D/S920F – [Frame Rate (fps)]: Other than [60] and [50] – [Bit Rate Control]: Only [MBR] or [CBR] –...

  • Page 101: Memory Card Information

    Memory Card Information Displays the current status of the memory card inserted in the camera and information about card capacity. Also, similar information is displayed in [System] > [Memory Card] > [Memory Card Information] (P. 149). [Memory Card Recognition] Displays the current status of the memory card. [Memory Card Operation Status] Displays the operation status of the memory card.

  • Page 102: [Video Record] > [E-Mail Notification]

    [Video Record] > [E-mail Notification] Settings for sending an e-mail notification to a specified recipient when an event is triggered. E-mail Notification Set the mail server to be used for e-mail notifications and the content of the e-mail to be sent. [Notification] Text is [Subject] and [Message Body].
  • Page 103 [E-mail Notification Test] Clicking [Exec] initiates an e-mail notification test based on the settings currently entered. It is not necessary to click [Apply]. After entering a password, first click [Exec], then click [Apply].

  • Page 104: [Detection] > [Audio Detection]

    [Detection] > [Audio Detection] When loud sound is inputted from the microphone, or the audio expected to be inputted is interrupted, operations such as video recording or e-mail notification can be triggered. Important • For notes on use of audio detection, refer to “Built-In Camera Functions” (P. 8). Note •...
  • Page 105 [ON Event Operation] HM4x S32VE S32D If [Enable] is set, the processes set in [Preset] ( ), [Video Record] and [E-mail Notification] will be executed according to their settings when a volume detection event is triggered (ON event). [OFF Event Operation] HM4x S32VE S32D If [Enable] is set, the processes set in [Preset] ( ), [Video Record] and [E-mail Notification] will be...

  • Page 106: [Detection] > [Intelligent Function] - Overview

    The Intelligent Function is not suitable for applications where high reliability is required. It is not recommended to use this function for usage such as surveillance where very high reliability is required. Canon shall assume no liability for any accident, loss or other undesirable outcomes resulting from Intelligent Function operations.
  • Page 107  Video Detection Detects changes in the video in a set detection area. There are seven detection types to suit the users needs. Moving Object Detection Detects moving objects. This function can be used to detect visitors or suspicious individuals. Moving object detection is triggered while moving objects are inside the detection area.
  • Page 108 Camera Tampering Detection Detect when capture is being interrupted. This can be used to detect when the camera orientation is changed or the video display is hindered with spray, etc. Camera tampering detection is judged to have occurred when an area exceeding the set ratio of the object is continuously altered.

  • Page 109: Notes On Intelligent Function Settings And Operations

    Detected Intrusion Detection begins when the decision point enters the detection area. Detection Frame Decision Point Background Video Video Changes Judgement Intrusion Generated Detected Face Detection Able to acquire face information of a person in the video and use it for analysis by an external system or application. ...

  • Page 110: Settings Screen

    Important • For using the intelligent function, set [Maintenance] > [Environment] > [Intelligent Function] to [Enable].  Difficult-to-Detect Subjects The following subjects may not be detected, or may result in erroneous detection. • Objects or areas where there is little contrast in color or brightness with the background may not be detected. •...
  • Page 111 nine detection settings. When the detection settings is at a detection applicable state, the event icon turns green. Able to check the detection status on the [Event and Input/Output Menu] of the Camera Viewer (P. 50). Select the detection settings in the list and click [Delete] to delete the detection settings. (4) [Non-Detection Settings] Able to set an area where changes are not detected, to prevent mis-detection and non-detection.

  • Page 112: Steps For Configuring Video Detection

    The Intelligent Function may not work when the entire screen is exposed to sudden changes in brightness, for example, when indoor lights are turned on or off. Changing the settings of this item may reduce this effect. Important • Settings in [Reduce effects of lighting change] may not work correctly depending on the operating environment. Repeated sudden changes in brightness may also have the same effect.
  • Page 113 • To disable the detection settings, clear the [Enable these detection settings] checkbox. Set Detection Conditions and Event Detection conditions are set in the video display area and on the [Detection Conditions] tab, and events are set in the [Event] tab. The detection conditions differ according to the detection type. Operate and confirm the detection conditions to set for each type of detection in the video display area.
  • Page 114 Important • Make sure to check the video display area to see whether the detection settings area and non-detection settings area are not unintentionally overlapped. If the detection setting area and non-detection setting area are set close to each other, detection may be performed incorrectly.

  • Page 115: [Detection] > [Intelligent Function] - Detection Settings

    [Detection] > [Intelligent Function] - Detection Settings - In [Detection Settings], detection conditions of each detection and action at detection are set. [Detection Conditions] Moving Object Detection Abandoned Object Detection/Removed Camera Tampering Detection Object Detection Passing Detection Intrusion Detection Face Detection The items that can be set vary depending on detection type.

  • Page 116: Setting Area Or Line

    Moving Abandoned Removed Camera Passing Intrusion Face Object Object Object Tampering Detection Detection Detection Detection Detection Detection Detection  Change Ratio (%)  Detection Precision [Detection Settings Name (within 64 characters)], [Detection Settings Name (within 64 half-width alphanumeric characters)] Detection Settings Name is set. If both are entered, [Detection Settings Name (within 64 characters)] takes precedence. Detection Area, Detection Line Refer to “Setting Area or Line”...

  • Page 117: Displaying Detection Status

    Note • It is not possible to set dented polygons (polygons with vertices with interior angles greater than 180 degrees) or overlapping edges as regions.  Line Setting The line that detects passing is set between the points by clicking the starting point in the video display area and then clicking another point.
  • Page 118  Abandoned Object Detection, Removed Object Detection Detection Frame Detection Frame Detection frames appear on the objects that have been detected for movement and stayed still for five seconds. If [Object Height (%)], [Object Width (%)] and [Duration (Sec)] are not met, the detection frame is displayed with a white dot line.

  • Page 119: [Event]

     Intrusion Detection Detection Area Detection Frame Decision point All moving objects detected are displayed with detection frames. When [Decision Point] of an object that meets the [Object Height (%)] and [Object Width (%)] enters a detection area and exceeds [Duration (Sec)], the detection frame changes to the same color as the detection area, and the status becomes “detected”.
  • Page 120 If any of these are selected, the processing settings described in (2) will be performed when the status changes to "detected", when the operation is terminated, or while the status remains "detected". (2) [E-mail Notification], [Video Record] Specifies the event operation. Multiple selections are possible. If [E-mail Notification] is selected, an e-mail notification will be sent at the timing set in (1) according to the setting in [Video Record] >...

  • Page 121: [Event] > [External Device]

    [Event] > [External Device] Operation settings for external device output and for external device input triggered events. External Device Output Set the operation for output to the external device. HM4x The camera has two external device outputs. It is possible to set the output for each of them. Note •...

  • Page 122: External Device Input 1, 2

    External Device Input 1, 2 HM4x Title Is Displayed for Only) Able to set the operation to be performed when an event is triggered by input from an external device. HM4x The camera has two external device inputs. It is possible to set the input for each of them. Able to set these if [Enable] is selected in [External Device Input Event].
  • Page 123 Sound clip must be registered as Sound Clip Upload 1 to 3 (P. 94) in [Audio] > [Audio] in advance. [Volume] Enter the volume for the sound clip. [Day/Night Mode Switching] Select the Day/Night Mode switching behavior when an external device input event is triggered. When [Switch to Day Mode] is set, switches to Day Mode when an active event is triggered, and switches to Night Mode when an inactive event is triggered.

  • Page 124: [Event] > [Timer]

    [Event] > [Timer] The timer function can generate events that can trigger operations, such as video recording and e-mail notifications, at regular intervals. Able to set the following two types of timers. • 24 hours continuous from specified time • Within specified time only Either type can be set to trigger timer events at regular intervals.
  • Page 125 [Video Record] Select whether to record video using the timer event. If [Enable] is selected and a timer event is triggered, video will be transmitted to the recording destination specified in [Video Record] > [Upload] > [Video Record Settings] > [Video Record Action] (P. 95). [E-mail Notification] When [24-Hour Continuous Settings] is set to [Disable], select whether to send an e-mail notification using the timer event.

  • Page 126: [Event] > [Switch Day/Night]

    [Event] > [Switch Day/Night] When events trigger the switching of Day/Night Mode, presets registered in advance can be executed to change the camera angle or video quality settings. Switch Day/Night [Preset when Switching to Day Mode] Executes the specified preset when switched to Day Mode. [Preset when Switching to Night Mode] Executes the specified preset when switched to Night Mode.

  • Page 127: [Event] > [Linked Event]

    [Event] > [Linked Event] By linking two types of events, a single event is triggered. Select AND/OR for the event linking method. Able to set the operations to perform, such as recording video or sending e-mail notifications, when a linked event is triggered.
  • Page 128 [Timer] Select the timer event number to use in [Timer]. [Intelligent Function] Select the Intelligent Function detection setting number (P. 110) to use in [Intelligent Function], then select an ON event or OFF event to trigger a linked event in [Intelligent Function Status]. Note •...

  • Page 129: Linked Event Operation Examples

    HM4x S32VE [Volume] Enter the volume for the sound clip. Linked Event Operation Examples This shows linked event status examples according to the ON/OFF combinations for Event 1 and Event 2. In the examples below, [Event Gap] is four seconds and each cell in the figures below represents one second. ...
  • Page 130 Event 2 Triggered but Event Gap Setting ([4] sec.) Exceeded Event Gap (4 Sec. in This Example) Event 1 Event 2 Linked Event The gap between the occurrence of event 2 after the occurrence of event 1 exceeds the value specified for the [Event Gap] setting.

  • Page 131: [Server] > [Server]

    [Server] > [Server] Set the use of HTTP and SNMP servers. HTTP Server Set the authentication method and HTTP port number. Important • If the setting of [HTTP Port] or [HTTPS Port] is changed and the camera may become inaccessible from the active web browser, a confirmation dialog box will be displayed.

  • Page 132: Snmp V1 And V2C Server

    [Administration Function Name] Enter the camera name used for administration. Setting information can be referenced by the SNMP Manager. If left blank, the camera model name will be used. [Installation Location] Enter information regarding the installation location of this camera. Setting information can be referenced by the SNMP Manager.

  • Page 133: [Server] > [Video Server]

    [Server] > [Video Server] Settings for clients that can connect to a video server. Video Server [Maximum Number of Clients] Enter the maximum number of clients that can be connected to the camera at the same time. If set to [0], only administrators will be able to connect. Important •...

  • Page 134: [Server] > [Rtp Server]

    [Server] > [RTP Server] Set the video and audio transmission using RTP. RTP Server Enable RTP, and set the RTSP authentication method and port number. [RTP] Select this to enable or disable RTP. [RTSP Authentication Method] Select an authentication method for RTSP. Since the RTSP authentication method is configured independently of the HTTP authentication method, the user needs to configure each authentication method.

  • Page 135: Rtp Stream 1 To 5

    For example, if TTL is set to [1], multicast transmission is confined to the local segment only and cannot pass through the router to be transmitted. RTP Stream 1 to 5 Set each stream for transmission of the RTP stream 1 to 5 (video stream 1 to 4, and digital PTZ) on a per-stream basis. [Video Type] [Video Compression Method] and [Video Size] are displayed as set in [Video] >...

  • Page 136: [Onvif] > [Onvif]

    [ONVIF] > [ONVIF] Set when using the camera with the ONVIF protocol. WS-Security [Check Time on Authentication] Select whether to check the time information of data transmitted by the client. Media Profile Settings [Media Profile List] Select the video type for each Media Profile from the video streams set in [Video] > [Video].

  • Page 137: [Security] > [Certificate Management]

    [Security] > [Certificate Management] Information about creating and managing certificates. Server/Client Certificate Management Manages the server/client certificates. [Server/Client Certificates] Imports the certificates. Click [Choose File] and specify the certificate file to be imported, and then click [Import]. [Server/Client Certificate Password] Set the password to use when importing and exporting the certificate.

  • Page 138: Ca Certificate Management

    [Country (C)] Enter the ISO3166-1 alpha-2 country code. [State/Province (ST)], [Locality (L)], [Organization (O)], [Organizational Unit (OU)], [Common Name (CN)] Enter state/province name, locality, organization name, organizational unit and common name in alphanumeric characters (spaces or printable characters). Enter an FQDN format host name, etc. to set the common name (required). [Validity Period Start Date], [Validity Period End Date] Set the validity period of the certificate to be created (required when creating a self-signed certificate).

  • Page 139: [Security] > [Ssl/Tls]

    [Security] > [SSL/TLS] Settings for encrypted communications and server certificates is explained. Encrypted Communications Set encrypted communications. [HTTPS Connection Policy] Set SSL/TLS communication with HTTPS connections. If not performing SSL/TLS communication, select [HTTP]. If not performing SSL/TLS communication, select [HTTPS] or [HTTP and HTTPS]. Connections using SSL/TLS are enabled after rebooting.

  • Page 140: [Security] > [802.1X]

    [Security] > [802.1X] Settings for 802.1X authentication and authentication status display, and for certificate management. 802.1X Authentication Display the 802.1X authentication enable/disable control and status. [802.1X Authentication] Select this to enable or disable 802.1X authentication. [Authentication Status] Display the status of 802.1X authentication. There are three types of status: [Authenticated], [Unauthenticated], and [Stop]. Authentication Method Set the authentication method used for 802.1X authentication.

  • Page 141: [Security] > [User Management]

    [Security] > [User Management] Able to change the administrator account, add new authorized users, and set the privileges for authorized users and guest users. Administrator Account Set this when changing the account information for the administrator. Important • To ensure system security, set the administrator password that should not be easily guessed by third parties. Do not forget the new password after setting.

  • Page 142: User Authority

    User Authority There are three types of users that can access the camera viewer. Administrator: The user assigned with all privileges. Access the Viewer using the administrator name and password registered for the administrator account. The administrator can disable all the privileges of an authorized user or a guest user, and completely prohibit authorized users and guest users from accessing the camera.

  • Page 143: [Security] > [Host Access Restrictions]

    [Security] > [Host Access Restrictions] Separate access control from IPv4 and IPv6 addresses can be set. Important • To prohibit access via a proxy server in HTTP connection, a proxy server address must be set. • If host access restriction is set mistakenly, access to the Settings pages themselves may be prohibited, in which case restoring the factory default settings will become the only means of recovery.

  • Page 144: [System] > [System]

    [System] > [System] Settings for the camera name and external input/output device name, and camera operation and installation settings. Camera Name Set the camera name. [Camera Name], [Camera Name (alphanumeric characters)] Enter any camera name. Be sure to enter a name in the [Camera Name]. Installation Conditions Configure settings for camera use suitable for the location the camera will be installed.

  • Page 145: External Input Device

    External Input Device Enter each device name in order to identify the external input device which is connected. HM4x There are two external input device terminals on the camera. [Device Name], [Device Name (alphanumeric characters)] Enter the name of the device connected to the external input device terminal. If the [Device Name] is entered, the camera viewer’s [Events and Input/Output Menu] will show the [Device Name] listed in preference.

  • Page 146: [System] > [Viewer]

    [System] > [Viewer] Configure the startup, authorization, and display of the Viewer. General [Default Page] Sets the Settings page or the Viewer as the first page to display when the camera is connected. If users other than the administrator use the Viewer, set [Default Page] to [Display Viewer]. Viewer Settings [User Authentication] Displays the user authentication screen when the camera is connected to the Viewer (P.

  • Page 147: [System] > [Date And Time]

    [System] > [Date and Time] Camera date and time settings. Current Date and Time The date and time set in the camera are displayed. Settings Set the date and time setting method, time zone and daylight saving time for the camera. [Settings Method] Select the date and time setting method.
  • Page 148 [Synchronize with computer time] The date and time will be synchronized with that of the computer currently accessing the camera. After clicking [Apply], [Settings Method] will change to [Set manually]. [Time Zone] is not automatically selected, so set it if necessary. Note •...

  • Page 149: [System] > [Memory Card]

    [System] > [Memory Card] Executes memory card format set in the camera and re-creates the recorded video management file. It is also possible to see the status of the memory card. For video recorded in the memory card setting, refer to [Video Record] > [Memory Card Recording] (P. 99). Memory Card Operations The items will change depending on the memory card status (unmounted/mounted).

  • Page 150: [System] > [Network]

    [System] > [Network] Network settings for connecting to the camera. Important • If any network settings are changed, the camera may become inaccessible from the active web browser. In this case, a confirmation dialog box will be displayed when clicking [Apply] or [Apply and reboot]. Click [OK] to apply the changed settings. If, after rebooting following the settings changes, connection cannot be established to the camera from the web browser, any candidate URI for connecting to the camera would be displayed in a message.

  • Page 151: Ipv6

    Important • If [Auto (DHCP)] is selected as the IPv4 address setting method, the IPv4 address may not be assigned correctly in certain environments, such as when a router is present between the DHCP server and the camera. If this occurs, select [Manual] and set a fixed IPv4 address.

  • Page 152: Dns

    Set the DNS server address. The DNS server address can be set manually or automatically acquired from a DHCP/DHCPv6 server. [Name Server Address 1], [Name Server Address 2] Enter the name server address to register. To register only one address, keep the [Name Server Address 2] field blank. Note •...

  • Page 153: [Maintenance] > [General]

    Displays the camera settings and licenses and reboots the camera. [View Current Settings] Display list of current settings on the Settings page. [See Canon Software License Agreement] Display list of the license agreements for software products. [See Third Party Software License Conditions] Display information on the third-party software licenses.
  • Page 154 • Time Zone • Network Settings When set to [Do not save], all the settings excluding camera’s date and time will be initialized. Since the network settings will be initialized, connection to the camera will not be enabled. Use the Camera Management Tool to configure the initial settings.

  • Page 155: [Maintenance] > [Backup / Restore]

    [Maintenance] > [Backup / Restore] Able to save/restore all the camera settings. Backup / Restore Configure the settings regarding backup and restoring. Important • Do not turn off the camera while [Back Up Settings] or [Restore Settings] are in operation. Turning off the camera at this stage may result in disabling its ability to boot correctly.

  • Page 156: [Maintenance] > [Update Firmware]

    [Maintenance] > [Update Firmware] Able to update the firmware. Device Information [Model Name] and [Firmware Version] Displays the information about the connected camera. Update Firmware Configure the settings related to firmware updates. Important • Do not turn off the camera while it is performing the [Update Firmware] operation. Turning off the camera at this stage may result in disabling its ability to boot correctly.

  • Page 157: [Maintenance] > [Environment]

    [Maintenance] > [Environment] Set the system frequency, WDR, or intelligent function, or display the maximum value for frame rate. Environment Able to change the settings of the [Environment] that is set in the initial settings. [System Frequency (Hz)] Able to change the system frequency. If there is uneven brightness on the screen due to the effect of fluorescent light, etc., changing the system frequency may reduce the phenomenon.

  • Page 158: [Maintenance] > [Log]

    [Maintenance] > [Log] Able to check the camera operations and connection history, and set log message e-mail transmission. View Logs Display a history of camera operations and connections. [System Log], [Error Log] If [View] is clicked, the log messages saved since the camera was started are displayed. When [Export] is clicked, the message list can be downloaded as a file.
  • Page 159 Note • To verify a server certificate, it is necessary to import the CA certificate required for verification in [Security] > [Certificate Management] > [CA Certificate Management] in advance. [Subject] Enter the subject of the e-mail in alphanumeric characters. [Log Notification Test] Clicking [Exec] initiates an log notification test based on the settings currently entered.

  • Page 160: Chapter 5 Appendix

    Chapter Appendix This chapter provides supplementary information on camera functions, and explains the measures to take when trouble occurs or a message is displayed during camera use. It also explains how to reset the camera to the factory default setting state.

  • Page 161: Modifiers

    S820D/S920F Tilt position -90.00 – 90.00 Zoom position 0.01 – 300.00 Rotation position Camera server VB-H47/VB-M46/VB-S32VE/VB-S32D/VB-S820D/VB-S920F Year of capture time 2001 – 2031 Year of the shooting time (last 01 – 31 two digits) Month of capture time 01 – 12 Day of capture time 01 –...
  • Page 162  Available Modifiers The modifiers that can be used for each setting item are specified below. [FTP Upload] (P. 96) [Subdirectory Name to Create] Only the modifiers %y, %m, %d, %w, %H, %h, %n can be used. [File Name to Create] Only the modifiers %y, %m, %d, %w, %H, %M, %S, %s, %n can be used.

  • Page 163: Troubleshooting

    Troubleshooting Before contacting the dealer from whom users purchased the product or a Canon’s sales representative, check the following items. If a log message is displayed, check the details of the message and the corresponding countermeasures in the log message list.
  • Page 164 Problem Countermeasures There is no audio. • If there is no audio, check the settings in [Audio] > [Audio] on the Settings page as well as the sound and audio device settings for the computer. • Authorized users or guest users cannot use the audio if they are not granted the [Audio Distribution] privileges.
  • Page 165 Problem Countermeasures Flickering (uneven brightness on the screen • This might be reduced by the following measures: due to fluorescent light, etc.) occurs. – Change the exposure mode to [Auto (Flickerless)] or [Auto (Flickerless2)] S32D S820D/S920F (P. 63). – When the exposure mode is [Auto (Shutter-priority AE)] or [Manual], shutter speed is locked to power supply frequency (power supply frequency fixed at 1/120 sec for 60 Hz, 1/100 sec for 50 Hz) (P.

  • Page 166: List Of Log Messages

    An error occurred while the event Countermeasure Provide enough memory space by service was running. deleting unnecessary files in the user Countermeasure If the problem persists after rebooting, memory area, etc. the camera could be faulty. Contact a Canon’s sales/service representative.
  • Page 167 Contact a Number of detection Canon’s sales/service representative. Cause of error Meaning Image may not have been captured correctly, recovery processing was performed. Countermeasure If the problem persists, the camera could be faulty. Contact a Canon’s sales/service representative.
  • Page 168 Error number Countermeasure If the problem persists, the camera Meaning An error occurred while switching the could be faulty. Contact a Canon’s Day/Night mode (during the insertion sales/service representative. or the removal of infrared cut filter). Countermeasure If the problem persists after rebooting, the camera could be faulty.
  • Page 169 Countermeasure If the problem persists after rebooting, input cannot be recovered was the camera could be faulty. Contact a detected. Canon’s sales/service representative. Countermeasure If the problem persists after rebooting, the camera could be faulty. Contact a Canon’s sales/service representative.
  • Page 170 Countermeasure If the problem persists after repeated attempts to output and rebooting, the M303 Cannot process directory [err] camera could be faulty. Contact a Canon’s sales/service representative. Description Can not open directory(%1)(M303) Directory name R302 Parameter acquisition failure [err] Meaning Could not open directory to be processed.

  • Page 171: Warning Log

    R304 Client disconnected [err] R305 RTSP processing error [err] Description RTP/HTTP connection closed by client Description RTSP Error: error_code=500: Internal (R304) Server Error (R305) Meaning Disconnected from client. Meaning An RTSP processing error occurred. Warning Log  System Warning H201 Disconnected due to timeout [warning] Description a request for %1 timed out after writing %d seconds (H201)
  • Page 172  Audio Server Warning B202 Event receive failure [warning] Description cannot recv event [%1] (B202) B101 Received unusual request [notice] Error number Description %1 unusual request[%2] (B101) Meaning Failed to receive event. Client host’s IP address B203 Audio message send failure [warning] Unusual type (400 | 404) Meaning Refused due to command error (400)
  • Page 173  Video Warning A135 Invalid upload settings (FTP PORT/ PASV mode) [notice] V200 Video input warning [warning] Description ftp port/pasv mode invalid. uploader set <pasv> forcibly (A135) Description video %1 warning - %2 (V200) Meaning Invalid PORT/PASV mode settings in Video number connection with FTP upload.
  • Page 174   Memory Card Warning ONVIF Warning (RTP) M201 Memory card is write-protected R101 RTP session timeout [notice] [warning] Description session timeout: session ID=%1 (R101) Description Readonly filesystem (M201) Session ID Meaning A write-protected memory card is inserted. Meaning RTP session has timed out. M203 Insufficient space on memory card R102 Information acquisition failure (RTP [warning]...

  • Page 175: Notification Log

    Notification Log  System Notification S017 qtimer service started or shut down [info] S001 System started [info] Description %1 qtimer (S017) starting | stopping Description starting paramd (S001) Meaning The qtimer service was started or shut Meaning Parameter management module down.
  • Page 176  S070 Changes on certificate [info] Audio Server Notification Description ssl: succeeded to %1 certificate (S070) B001 Starting and stopping of audio server generate | import | delete | export [info] Meaning A certificate was generated/imported/ deleted/exported Description %1 audio. (B001) starting | stopping ...
  • Page 177  Video Notification A042 Number of uploads (HTTP) [info] Description uploader http: normal=%1 test=%2 (A042) V001 Starting and stopping of video server [info] Number of normal uploads. Number of test uploads. Description %1 video (V001) Meaning Shows the number of uploads starting | stopping executed.
  • Page 178 R002 Stopping RTP distribution module [info] R005 Starting multicast [info] Description stopping media_plane (R002) Description start multicast: profile=%1, num_of_sessions=%2(V=%3, A=%4, Meaning RTP distribution module stopped. M=%5,BC=%6) (R005) Client IP address R003 RTSP PLAY request received [info] Name of profile having received MulticastStreaming START request Description PLAY received: client_IP=%1,...

  • Page 179: List Of Viewer Messages

    List of Viewer Messages Messages Shown in the Information Display Messages shown in the information display of the Camera Viewer are categorized into the following three types. Icon Category Explanation Information Message Displays help messages related to various buttons, pull-down lists, etc., as well as frame rate and other information.
  • Page 180 Message Explanation The camera is busy. Exceeded the set [Maximum Number of Clients]. The camera is busy. Changed to a video that can Exceeded the number of clients that can display H.264/H.265 video. be displayed. S820D/S920F Start Digital PTZ or Viewer PTZ. Clicked the pan/tilt slider, zoom slider, or video display area with the Digital PTZ and Viewer PTZ disabled.

  • Page 181: Restoring Factory Default Settings

    The reset switch is located in the back of the hole. Push the switch using the tip of a slender object such as a clip. When the LED stops flashing, the reset procedure is complete. All settings of the camera, except for the date and time, are restored to the factory default settings. VB-H47, VB-M46 Reset Switch...
  • Page 182 VB-S32VE Reset Switch VB-S32D, VB-S820D VB-S920F Reset Switch Reset Switch S32VE Attach the top cover. For top cover attachment, refer to the “Installation Guide”.

  • Page 183: List Of Factory Default Settings

    List of Factory Default Settings [Video] > [Video] Video Quality Stream 1 Maximum Bit Rate (kbps) Video Compression Method H.264 Target Bit Rate (kbps) Video Size 1920 x 1080 I Frame Interval (sec) Frame Rate (fps) HM4x S820D/S920F [Video] > [Preset Tour] Profile High HM4x...
  • Page 184 Response (sec.) AAC-LC Sampling Frequency (kHz) [Video] > [ADSR] Bit Rate (kbps) General ADSR Audio Server Data Size Reduction Level Medium Audio Transmission from the Camera Disable Enable in Stream 1 Disable Voice Activity Detection Disable Enable in Stream 2 Disable Audio Reception from Viewer Disable...
  • Page 185 [Video] > [Memory Card Recording] External Device Output for OFF Event Disable Video Record Settings [Event] > [External Device] Video Record Action Upload S32VE S32D S820D/S920F External Device Output Video Type Stream 1 H.264 1920x1080 Operation Mode Normally Open Memory Card Operations Active Output Format Continuous Operation Settings...
  • Page 186 Sound Clip Volume Detection Status HM4x Volume External Device Input Input 1 Day/Night Mode Switching Disable External Device Input Status Active Timer Timer 1 [Event] > [Timer] Intelligent Function Setting 1 Timer 1 Intelligent Function Status Timer Event Disable Operation 24-Hour Continuous Settings Disable ON Event Operation...
  • Page 187 Maximum Connection Time (sec.) Authentication Status Stop Camera Control Time (sec.) Authentication Method Authentication Method EAP-TLS [Server] > [RTP Server] User Name RTP Server Client Certificates Enable Certificate Validity Period Not selected RTSP Authentication Method Digest Authentication [Security] > [User Management] RTSP Port Audio Settings 1 Administrator Account...
  • Page 188 S32VE S32D S820D/S920F External Output Device Prefix Length HM4x External Output Device 1, 2 IPv6 Default Gateway Address Device Name IPv6 Address (Auto) Device Name (alphanumeric characters) Name Server Address 1 [System] > [Viewer] Name Server Address 2 General Set Name Server Address Use DHCP/DHCPv6 Automatically Default Page...

  • Page 189: Cleaning The Camera

    Failure to follow these precautions could result in fire or electric shock. Caution Periodically inspect the parts and screws for rust and loosening. For inspections, contact a Canon’s sales representative. Failure to follow these precautions could result in injuries and equipment damage due to falling.

  • Page 190: Camera Disposal

    Camera Disposal Dispose of the camera in accordance with local laws and regulations. When disposing the camera, initialize the camera and delete all setting information of the camera (P. 181). Be sure to remove the memory card from the camera before the disposal.

  • Page 191: Index

    Index Numerics Camera Operation Day/Night ............. 40 802.1X Authentication Method ......140 Exposure Compensation ......40 Focus ............40 Pan/Tilt ............38 Pan/Tilt Speed ..........39 Access Restrictions ........... 28 Zoom ............39 Administrator ............ 142 Zoom Speed ..........39 Administrator Account ........
  • Page 192 External Device Input ......... 50, 121 Log Messages ..........166 External Device Output ........121 Low-Cut Filter ............. 92 External Input Device ........145 External Output Device ........145 Main Language ............ 30 Mobile Camera Viewer ........ 30 Face Detection ......... 109, 119 Settings Page ..........
  • Page 193 Pan ............... 36, 38 Tilt ..............36, 38 Panorama ............89 Time ..............147 Panorama Display Panel ........39 Time Zone ............148 Panorama Screen ........56, 73 Timer ..............124 Parameter ............161 Tour Route Settings ..........73 Password ............141 Troubleshooting ..........
  • Page 194 Zoom ............36, 38...
  • Page 195 Canon U.S.A., Inc. One Canon Park, Melville, New York 11747, U.S.A. Tel No. 1-800-OK-CANON (1-800-652-2666) Only for European Union and EEA (Norway, Iceland and Liechtenstein) and United Kingdom...

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