Thales VesseLINK Certus 350 User Manual
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Thales VesseLINK Certus 350 User Manual

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This document contains technology controlled for export by the U.S. Department of
Commerce in accordance with Export Administration Regulations. Diversion contrary to
COPYRIGHT © 2022
Uer Manual PN 84469 Rev L
Uer Manual PN 84469 Rev L
THALES DEFENSE & SECURITY, INC.
ALL RIGHTS RESERVED
Thales VesseLINK
User Manual for Certus 350 and Certus 200 Systems
U.S. law prohibited.
September 2022
™
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  • Page 1 This document contains technology controlled for export by the U.S. Department of Commerce in accordance with Export Administration Regulations. Diversion contrary to U.S. law prohibited. COPYRIGHT © 2022 Uer Manual PN 84469 Rev L Uer Manual PN 84469 Rev L THALES DEFENSE & SECURITY, INC. ALL RIGHTS RESERVED...
  • Page 2 RECORD OF CHANGES Date Description of Change Author Rev A June 2018 Initial Release SJacques Rev B Sept 2018 ECN: 42154 SJacques  Update based on Beta user feedback and Testing Rev C March 2019 ECN: 42532 SJacques  Update based user feedback Rev D Oct 2019 ECN: 42905...
  • Page 3 No title to or ownership of any proprietary rights related to any Product is transferred to User or any Customer pursuant to the use of this product. The purchase of any Thales products shall not be deemed to grant either directly or by implication or otherwise, any license under copyrights, patents, or patent applications of Thales or any third party software providers, except for the normal, nonexclusive, royalty free license to use that arises by operation of law in the sale of a product.

  • Page 4: Table Of Contents

    Below Deck Unit (BDU) ...................... 2-4 Antenna Unit ........................2-7 RF COAXIAL CABLE INSTALLATION CONSIDERATIONS ........... 2-7 GETTING STARTED ..................3-1 ........................3-1 ETTING TARTED THALES MANAGEMENT PORTAL ............. 4-1 ............4-2 ETTING TO NOW THE HALES ANAGEMENT ORTAL Menu Components ....................... 4-3 Main Dashboard ........................
  • Page 5 ACRONYMS / GLOSSARY ................8-1 ......................8-1 CRONYMS LOSSARY KIT CONTENTS AND ACCESSORIES ............9-1 ™ ................. 9-1 VESSELINK KIT CONTENTS AND ACCESSORIES INDEX ........................... INDEX-1 List of Figures 1-1 E ......1-2 IGURE ARTH SHOWING RIDIUM SATELLITES IN SIX DEFINED ORBITAL PLANES 1-2 T .
  • Page 6  E 4-22 S ) ..............4-18 IGURE ETTINGS MERGENCY NITIAL CREEN  E 4-23 S ....................4-19 IGURE ETTINGS MERGENCY  S 4-24 S ..................4-20 IGURE ETTINGS ATELLITE CREEN  W 4-25 S ....................4-22 IGURE ETTINGS CREEN ...
  • Page 7 List of Tables 2-1 B (BDU) LED S ................2-5 ABLE ELOW TATUS 2-2 C ......................2-7 ABLE OAXIAL ABLE 3-1 T IP P .................. 3-2 ABLE YPICAL HONE ONFIGURATION 3-2 B (BDU) LED S ................3-5 ABLE ELOW TATUS 4-1 Q ........................
  • Page 8 SAFETY ™ The VesseLINK system should only be installed by a qualified professional installer of Maritime electronic systems. Improper installation could lead to system failure or could result in injury to personnel on board the vessel. The following are general safety precautions and warnings that all personnel must read and understand prior to installation, operation and maintenance of the ™...
  • Page 9 ANTENNA RADIATION HAZARDS To comply with FCC Radio Frequency radiation exposure limits, the antenna must be installed at a minimum safe distance as shown below. WARNING During operation, the antenna radiates high power at microwave frequencies that can be harmful to individuals. While the unit is operating, personnel should maintain a minimum safe distance from the antenna.
  • Page 10 FCC INFORMATION Certus 350 FCC Identifier: OKCVF350BM Contains FCC ID: OKCWROOM32U NOTE Certus 200 FCC Identifier: OKCVF200BM Contains FCC ID: OKCWROOM32U NOTE Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital...
  • Page 11 Industry Canada Information Certus 350 Industry Canada: 473C-VF350BM Contains IC: 473C-WROOM32U NOTE Certus 200 Industry Canada: 473C-VF200BM Contains IC: 473C-WROOM32U NOTE Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.
  • Page 12 Uer Manual PN 84469 Rev L...
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  • Page 14 THALES DEFENSE & SECURITY, INC. Declaration of Conformity with Radio Equipment Directive The undersigned of this letter declares that the following equipment complies with specifications of Radio Equipment Directive (2014/53/EU) concerning Radio & Telecommunications Equipment. Equipment included in this declaration...
  • Page 15 Uer Manual PN 84469 Rev L...
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  • Page 19: Introduction

    Functionally, either antenna can be used for the operation described NOTE in the figures. ABOUT THIS MANUAL This user manual is intended for anyone who intends to operate and configure the Thales ™ VesseLINK system. It covers both the Certus 350 and the Certus 200 system operation and features.

  • Page 20: Figure 1-1 Earth Showing Iridium Satellites In Six Defined Orbital Planes

    Figure 1-1 Earth showing Iridium satellites in six defined orbital planes. ™ Figure 1-2 shows a typical flow over the Iridium network of a call made from the VesseLINK system. ™ A VesseLINK voice or data call is sent to the closest satellite overhead that has a high signal strength.

  • Page 21: System Overview

    SYSTEM OVERVIEW DESCRIPTION ™ ™ The Thales VesseLINK system operates using Iridium Certus broadband services over a network of 66 satellites that cover 100% of the globe, including remote locations and the poles. The solution utilizes this robust network service to provide highly reliable, mobile and essential voice, text and web communications.

  • Page 22: Below Deck Unit (Bdu)

     Low profile, IP66/IP67 (Certus 350/Certus200) rated antenna with single RF cable to the Below Deck Unit (BDU).  Radio Gateway feature enables Land Mobile radios to access the satellite voice network.  Ruggedized tethered Thales SureLINK IP Handset provides reliable, remote system configuration, monitoring and voice calls (optional).  Supported WEB Browsers:...

  • Page 23: Figure 2-3 Thales Vesselink ™ System With Accessories

    WAN port for data least-cost routing operations. Voice calls are always routed through the Iridium system and not the WAN port. ™ Figure 2-3 Thales VesseLINK System with Accessories User Manual PN 84469 Rev L...

  • Page 24: Figure 2-4 Below Deck Unit (Bdu)

    Below Deck Unit (BDU) The Below Deck Unit (BDU) supports voice and data communications in a marine environment. The BDU is capable of supporting wireless voice and data that links the user with the Iridium satellite network. As a wireless access point, the BDU provides Wi-Fi (802.11) access for data and Voice over IP (VoIP) calls.

  • Page 25: Table 2-1 Below Deck Unit (Bdu) Led Status

    Table 2-1 Below Deck Unit (BDU) LED Status Indicator Description System Solid GREEN System functioning properly Flashing GREEN System busy (Booting up) Solid RED Fault (minor issue) Flashing RED Critical fault (major issue) Satellite Solid BLUE Connected and passing data (over satellite) Solid GREEN System functioning properly Flashing GREEN...

  • Page 26: Figure 2-6 Below Deck Unit (Bdu) Front Panel Detail

    The BDU front panel (left to right) has a main power button, one RJ-14 connector for POTS (Plain Old Telephone Service) Phone(s), three PoE (Power over Ethernet) RJ-45 connectors for VoIP phones or Ethernet-based devices, and one WAN (Wide Area Network) connector primarily used to connect an external cellular modem or VSAT.

  • Page 27: Antenna Unit

     RF Cable loss - The VesseLINK system is designed to operate with an RF cable loss of 10 dB or less in the L-band frequency of operation (1616-1626 MHz). Thales accessory cables listed below have been selected to meet this criteria.
  • Page 28 THIS PAGE INTENTIONALLY LEFT BLANK User Manual PN 84469 Rev L...

  • Page 29: Getting Started

    VoIP or Thales SureLINK IP Phone connection By default the BDU has three (3) extensions preconfigured for use with POTS phones, VoIP phones, or the Thales SureLINK IP Handsets as shown in Table 3-1. If using a VoIP phone, Thales recommends CISCO SPA504G and Grand Stream ™...

  • Page 30: Table 3-1 Typical Voip Phone Configuration

    IMSI is a unique identifier to each SIM card. This IMSI can also be found in the http://portal.thaleslink (or https://portal.thaleslink) under the STATUS SIM tabs. (SIM must be inserted) Using https:// allows for secure connections between the BDU and the computer viewing the Thales Management Portal. NOTE User Manual PN 84469 Rev L...

  • Page 31: Figure 3-2 Vesselink ™ Imei And Imsi From Mobile Device

    ™ Figure 3-2 VesseLINK IMEI and IMSI from Mobile Device STEP 3: Install SIM 1. Open the SIM Card protective cover by pulling it away from the BDU exposing the SIM card slot. (Figure 3-3). Figure 3-3 SIM Card with Cover Opened 2.

  • Page 32: Figure 3-4 Installing Sim Card And Engaging The Lock

    Figure 3-4 Installing SIM Card and Engaging the Lock 4. Secure the SIM Card cover once the SIM Card has been locked into place to prevent moisture or dust intrusion. (Figure 3-5) Figure 3-5 Secure the SIM Card Cover ™ STEP 4: Power the VesseLINK Unit.

  • Page 33: Figure 3-6 System, Satellite And Wi-Fi Status Leds

    Figure 3-6 System, Satellite and Wi-Fi Status LEDs Table 3-2 Below Deck Unit (BDU) LED Status Indicator Description System Solid GREEN System functioning properly Flashing GREEN System busy (Booting up) Solid RED Fault (minor issue) Flashing RED Critical fault (major issue) Satellite Solid BLUE Connected and passing data (over satellite)
  • Page 34 The warning is different between browser types. Thales recommends you accept the risk posed by the browser. The browser will use HTTPS without warning until the key is either deleted or expires.

  • Page 35: Figure 3-7 Vesselink ™ User Interface Login

    If you forget the password, press and hold the reset pin on the back of the box (while powered on) in order to reset the system to factory settings. All custom configuration settings will be lost. NOTE ™ Figure 3-7 VesseLINK User Interface Login User Manual PN 84469 Rev L...
  • Page 36 STEP 6: Place a phone call. The VesseLINK system contains Private Branch Exchange (PBX) functionality, where both local calls and outside calls can be made. Local extensions can be dialed directly from another NOTE local phone, but outside calls require dialing a “9” in order to connect to an outside line prior to dialing the phone number (unless disabled from the Management Portal).

  • Page 37: Thales Management Portal

    THALES MANAGEMENT PORTAL To access the Management Portal from a laptop:  Power on the Thales VesseLINK ™ BDU and let it boot up (may take a few minutes) NOTE  Open a web browser  Type: http://portal.thaleslink (or https://portal.thaleslink) (do not type .com or any other extension)

  • Page 38: Getting To Know The Thales Management Portal

    BDU for the first time. When you first enter into the Thales Management Portal, menu items appear on the left side of the screen (see Figure 4-1). Each of these menu items is discussed in the following sections. A short description of each menu item is below.

  • Page 39: Menu Components

     Dashboard – Provides information relating to any current Alerts and Services.  Status – Provides status of each of the items listed below. These informational screens cannot be edited. o Current Devices o GPS o LAN o Phones o Services o SIM ...

  • Page 40: Figure 4-1 Quick Link Icons

    Figure 4-1 Quick Link Icons Status icons on the GUI may lag those on the BDU, due to the GUI refreshing every 10 to 15 seconds. NOTE Table 4-1 Quick Link Icons ICON Description System Status Satellite Status Wi-Fi Status LAN 1, 2, and 3 Status WAN Status Signal Strength...

  • Page 41: Figure 4-2 Quick Link - System Status

    Figure 4-2 Quick Link – System Status If the system requires a RESTART, the operator can simply press RESTART to reboot the terminal. Once the system has rebooted, verify that you are connected to the Wi-Fi for the NOTE terminal. Once you are connected to the terminal, you can login to the GUI by re-entering the user name and password.

  • Page 42: Figure 4-4 Quick Link - Wi-Fi Status

    If connected to the terminal through a Wi-Fi connection, disabling the Wi-Fi causes loss of the Wi-Fi signal and removal from the wireless device’s Wi-Fi menu. To regain use of the Wi- NOTE Fi, connect a computer via supplied Ethernet cable to the BDU, open the Management Portal, select the Wi-Fi Status icon and select ENABLE.

  • Page 43: Main Dashboard

    Figure 4-7. From the Dashboard, you can see information relating to:  Current Alerts  Services ™ Figure 4-7 Thales VesseLINK Dashboard - Main Screen User Manual PN 84469 Rev L...
  • Page 44 ™ Table 4-2 Thales VesseLINK Dashboard - Main Screen Section Value Description Current Alerts (When shown on dashboard) Alert Name Text Provides information relating all system issues summarized for easy reporting and debug/troubleshooting. For additional information, refer to Chapter 6...

  • Page 45: Status

    Status The STATUS selection screens (CURRENT DEVICE, GPS, LAN, PHONES, SERVICES and SIM) provide information only, and cannot be edited. NOTE Current Devices: Displays all devices currently connected to the Below Deck Unit (BDU), both wired and via Wi- Fi. Wi-Fi CLIENTS list shows the MAC Address, Hostname and IP Address for the current Wi-Fi connected devices.

  • Page 46: Figure 4-9 Status  Gps Screen

    From the GPS page, the operator will have access to detailed GPS information as shown in Figure 4-9.  Figure 4-9 Status GPS Screen The LAN page displays the connection status of the built-in Wi-Fi access point and the LAN ports as shown in Figure 4-10.

  • Page 47: Figure 4-11 Status  Phones Screen

    Phones The Phone page provides a list of the registered phones that are connected to the system, including the extension that was assigned as shown in Figure 4-11.  Figure 4-11 Status PHONES Screen Services The Services page provides the status of Satellite and WAN networks, and the current data route as shown in Figure 4-12.

  • Page 48: Figure 4-13 Status  Sim Screen

    The SIM page (Figure 4-13) provides the following information:  SIM Info – Status of the SIM card, its Unique IMSI ID number and its Private IP Address. ™ The max data rate shows the Certus service level that the SIM card is provisioned to. ...

  • Page 49: Alerts

    Alerts The ALERTS screen displays a list of active Alerts from the system. If no alerts exist, the alert screen will indicate that there are no active alerts. (Figure 4-14) Figure 4-14 ALERTS Screen (Example Shown with No Active Alerts) For additional information, refer to Chapter 6 Troubleshooting NOTE Alerts may be generated from a Power-On Self-Test (POST) or during normal operation of the...

  • Page 50: Calls

    Calls Selecting the Calls menu item (Figure 4-16) provides the call logs for active and past calls. Figure 4-16 Call Log Screen Under CALL LOG MANAGEMENT (Figure 4-17), the operator can CLEAR the call log by selecting CLEAR LOG and then confirming by selecting YES, CLEAR LOG. Figure 4-17 CLEAR Call Log CALL HISTORY displays the last 100 calls that were made.

  • Page 51: Emergency

    Emergency Emergency Messages can only be configured by the administrator. If the user is not logged in as ADMIN and selects MANAGE EMERGENCY, the user will see icon, indicating NOTE this function is not available. The Emergency Message (Figure 4-18) menu item allows for enabling and sending an emergency email message.

  • Page 52: Settings

    Change Password section:  GUEST: User only account, no password, read only access.  ADMIN: Password capability, FULL access through the Thales Management Portal via local LAN (or wireless) connection.  WAN ADMIN: Password capability, FULL access to all data and settings remotely via WAN port or over the Iridium network.
  • Page 53 The following default passwords for ADMIN, WAN_ADMIN, and WAN_USER are as follows: NOTE Default Passwords: Username: admin Password: admin Username: WAN_Admin Password: NextAdmin Username: WAN_User Password: IridiumUser It is recommended that passwords be changed from defaults for added protection and security. When changing the password from the default, a strong password is required that has at least 8 NOTE characters with a lowercase letter, an uppercase letter, a number,...

  • Page 54: Figure 4-22 Settings  Emergency (Initial Screen)

    Emergency Emergency messages can only be configured by the administrator. If the user is not logged in as ADMIN and selects MANAGE EMERGENCY, the user will see this icon, NOTE indicating this function is not available. Login in as the ADMIN to continue.
  • Page 55  Figure 4-23 Settings Emergency  Table 4-4 Settings Emergency Section Parameters Service Select either Email or OFF (OFF is the default setting) Host Enter the host name (example: smtp.gmail.com) Port Enter the port number (example: 587) TLS Required Select either YES or NO (YES is the default setting) Login Required Select either YES or NO (YES is the default setting) User...
  • Page 56 When adding a Domain to a Black/Whitelist it is always necessary to first select the button BEFORE selecting the button. After selecting the button, the domain can always be edited or deleted using the buttons BEFORE selecting the button to save. If the button is not selected before leaving the Satellite menu item, the data will not be saved.
  • Page 57  Table 4-5 Settings Satellite Section Value Domain Whitelist & BlackList Domain OFF / Blacklist / Whitelist (OFF is the default setting) Blocking Mode Blacklisting Enabling allows ALL websites EXCEPT those listed (very little restriction) Whitelisting Enabling blocks ALL websites EXCEPT those listed (the most restriction) Port Blocking Port Blocking Disabled / Enabled (Disabled is the default setting)

  • Page 58: Figure 4-25 Settings  Wi-Fi Screen

     Figure 4-25 Settings Wi-Fi Screen 4-22 User Manual PN 84469 Rev L...
  • Page 59  Table 4-6 Settings Wi-Fi Section Value WiFi General Enable Wi-Fi Disabled / Enabled (Enabled is the default setting) SSID Enter the name of the SSID. ThalesLINK is default. Broadcast SSID Disabled / Enabled (Enabled is the default setting) Set the Wi-Fi Channel 1 – 11 Wi-Fi Channel Set the security mode for the channel –...
  • Page 60 This is an ADMIN functional only. If the user sees this icon, login as the ADMIN to continue. Otherwise this is a view only screen. NOTE The LAN page, shown in Figure 4-26, allows PoE to be enabled or disabled on the three LAN ports and DHCP to be enabled and configured or disabled.
  • Page 61 Table 4-7 for more information on the information that is entered. Please use "portal.thaleslink" as the NTP server. NOTE 4-25 User Manual PN 84469 Rev L...

  • Page 62: Figure 4-26 Settings  Lan Screen

     Figure 4-26 Settings LAN Screen 4-26 User Manual PN 84469 Rev L...

  • Page 63: Table 4-7 Settings Lan

     Table 4-7 Settings Section Value LAN Ports LAN Port 1 1 POE OFF / POE ON (POE ON is the default setting) LAN Port 2 Disable POE OFF / POE ON (POE ON is the default setting) Disabled / Enabled (Enabled is the default setting) LAN Port 3 POE OFF / POE ON (POE ON is the default setting) Disabled / Enabled (Enabled is the default setting)
  • Page 64 This is an ADMIN function only. If the user sees this icon, login as the ADMIN to continue. Otherwise this is a view only screen. NOTE The WAN page, shown in Figure 4-27, allows configuration of the WAN data service. The settings include configuring whitelists and blacklists for domains, configuring port blocking and port whitelists.

  • Page 65: Figure 4-27 Settings  Wan Screen

     Figure 4-27 Settings WAN Screen 4-29 User Manual PN 84469 Rev L...

  • Page 66: Table 4-8 Settings Wan

     Table 4-8 Settings Section Value Configuration Polling Intervals Sets the length of polling intervals, 30 is the default setting ™ Hostname Lists the Hostname. Certus is the default setting. WAN Failover Ping Enter an IP address to change the default network availability ping Address from gstatic.com to an IPv4 address Mode...
  • Page 67 Phone This is an ADMIN functional only. If the user sees this icon, login as the ADMIN to continue. Otherwise this is a view only screen. NOTE The Phone Settings page, shown in Figure 4-28, allows configuration of phone extensions and mapping of those extensions to the outbound Iridium phone lines as well as which extension rings for each inbound Iridium line.

  • Page 68: Figure 4-28 Settings  Phone Screen

     Figure 4-28 Settings Phone Screen 4-32 User Manual PN 84469 Rev L...
  • Page 69  Table 4-9 Settings Phone Section Value Dial Plan Disabled – when selected, the requirement to dial a “9” before making Disabled / Enabled a call across Iridium is now disabled. (Note: When disabled, all calls go across the Iridium constellation and local extension to extension calls are disabled.) (ENABLED is the default setting) Extension Mapping 1-88888...
  • Page 70 VoIP Phone Settings Please use "portal.thaleslink" as the NTP server. NOTE The two VoIP phones that Thales recommends include the CISCO SPA504G and the Grand Stream GXP2140. Other phones may work with the VesseLINK terminal, however the functionality cannot be guaranteed.
  • Page 71 Figure 4-29 VOIP Phone Settings 3.) In order to bring up the phone’s configuration page in a browser, one needs to find the IP address of the connected phone. This is accomplished by going to the Management Portal and entering STATUS  CURRENT DEVICES. In this example, the CISCO SPA504G has an IP address of 192.168.55.106 as shown in Figure 4-30 below.
  • Page 72 b. In the Display Name, User ID and Password enter “1001”. Although the Display name does not have to be 1001, it is more clear if it set to the same number as the User ID and Password. c. When finished, press the “Submit All Changes” button. This will cause the phone to reset.
  • Page 73 GRAND STREAM GXP2140 This procedure assumes that the VesseLINK Terminal is starting from its factory reset state and that the GRAND STREAM GXP2140 phone is also in its factory reset state. Note, most of the initial settings for the GRAND STREAM phone stay as they are. Only a few of the settings are required to change as outlined in the steps below.

  • Page 74: Figure 4-32 Grand Stream Gxp2140 Configuration Page

    Figure 4-32 Grand Stream GXP2140 Configuration Page The GRAND STREAM GXP2140 phone should be ready for calls after these steps. SureLINK Handset The SureLINK Handset is an accessory that is sold separately and has its own user manual (84481), so reference that for operational guidance. This section of the manual details how to install, update, or uninstall SureLINK apps that are provided in the VesseLINK system through software updates.

  • Page 75: Figure 4-33 Settings  Surelink Handset Automatic App Configuration

    Manual mode allows users to affect changes on a specific SureLINK device. Each SureLINK is displayed on the page with its own panel, and the user can choose whether to install, uninstall, or upgrade apps on each SureLINK. Currently, for this feature, only the ESChat Push-To-Talk (PTT) application is supported on the SureLINK.
  • Page 76  Figure 4-34 Settings SureLINK Handset Manual App Configuration In Figure 4-33 and Figure 4-34, the screen shot shows that a SureLINK is currently connected. Otherwise, it will display a message that says “No handset devices are currently connected”. NOTE ...
  • Page 77 Section Value upgrades as well. Uninstall will always uninstall the app if it is seen on the SureLINK, no matter the version. Devices (Automatic Configuration) Name The name of the SureLINK, typically 'android-' followed by a string of numbers or letters. IP Address The IP address of the SureLINK MAC Address...

  • Page 78: Figure 4-35 Settings  Radio Gateway

     Figure 4-35 Settings Radio Gateway 4-42 User Manual PN 84469 Rev L...
  • Page 79  Table 4-11 Settings Radio Gateway Section Value Configuration Transmit VoIP Gateway Mode DTMF or Voice Activated Dialing (VAD) (VAD is the default setting). This configuration determines how the telephony user of the radio gateway PTTs in order to speak on the radio network. VAD means the telephone user simply needs to speak in order to transmit.
  • Page 80 Section Value If Receive Activity Mode is set to “VAD”, the Hang Time determines VAD: Hang Time how long the voice transmission will continue to be received after the voice is no longer present. Acceptable value range is 0 to 5000 msec.
  • Page 81 Section Value Error Duration When an outbound call fails or an active call ends prematurely due to an error, a burst of fast-busy tone (a.k.a. congestion tone) is transmitted to the radio user for this amount of time. Acceptable values are ≥ 0 msec. (Default value is 2000 msec). Answer Timeout After an outbound call has been placed, how long to wait for the peer to answer before giving up and terminating the call.
  • Page 82  Figure 4-36 Settings Data Screen  Table 4-12 Settings Data Section Value Data Configuration Data Session Deactivate / Activate (deactivate is the default setting) Data Route - Primary Select the desired data route (WAN or Satellite Port) (WAN is the default setting).
  • Page 83 Section Value Protocol Forwarding Protocol Forwarding Enter the GRE Internal IP Address and/or the ESP Internal IP Address. “Disable Data on Boot” allows the operator to manually set the data session to ON whenever the unit is powered on. NOTE Secondary Data Flow (SDF) This is an ADMIN function only.

  • Page 84: Figure 4-37 Settings  Secondary Data Flows

     Figure 4-37 Settings Secondary Data Flows 4-48 User Manual PN 84469 Rev L...
  • Page 85  Table 4-13 Settings Secondary Data Flows Section Value Port and Service Mapping LAN Port 1 Default / VLAN Tag / Map LAN Port 2 Select the mode for each port. LAN Port 3 Wi-Fi If Map mode is selected, select an SDF to be routed through each external LAN connection.
  • Page 86 A SP can use an SDF to route Location Services messages directly to a Location Services server and count the data for that service separately. The user cannot select an unprovisioned SDF. These are grayed out and may only be assigned through the API.
  • Page 87  Figure 4-38 Settings Global Navigation Satellite System  Table 4-14 Settings Global Navigation Satellite System Section Value Global Navigation Satellite System Enable GNSS Select Disable or Enable. (Enable is the default setting) When the setting is changed, the system requires a reboot (refer to Figure 4-). Select Constellations Select up to three GNSS satellite constellations to receive positioning and timing data from.

  • Page 88: Figure 4-39 Enable Gnss Reboot Notification Screen

    Figure 4-39 Enable GNSS Reboot Notification Screen Figure 4-40 Synchronize Time Confirmation Screen 4-52 User Manual PN 84469 Rev L...
  • Page 89 NOTE For more information about the pinout of the DB-15 GPIO connector, see Figure 7-4. Refer to the tech note, produced by Thales, for information on applications and physical connections NOTE of the DB-15 connector. This section describes how to configure two general purpose GPIO pins, pins 6 and 13, located on the DB-15 connector on the rear of the BDU (see Figure 7-2).
  • Page 90  Figure 4-41 Settings GPIO The same pin, either Pin 6 or Pin 13, cannot be used for both the Read or Activate GPIO Pins feature and the Satellite Connectivity feature. Separate pins must be used for each. NOTE  Table 4-15 Settings GPIO Section...
  • Page 91 From the Location Services page, shown in Figure 4-, Location Services are enabled and disabled and the settings are configured (when enabled). A Location Services server is required to interact with Thales’s open protocol. Contact Thales Customer Support for details. ...
  • Page 92  Table 4-16 Settings Location Services Section Value Location Services Enable Disabled / Enabled (Disabled is the default setting) Server Enter the name of server. Port Enter the port number of the service from server. Report Frequency Default setting is 120 seconds. When EMERGENCY is activated, frequency will be every 5 seconds.
  • Page 93  Backup Configuration o Connect a computer to the BDU either through Ethernet or Wi-Fi o Select BACKUP, will automatically backup the data contained in the Management Portal. o The backup file can be renamed as long as the file extension is “.json” NOTE: This is very useful for restoring setting to a replacement unit or cloning setup for multi-units.

  • Page 94: Figure 4-44 System  Data Usage Screen

     Figure 4-44 System Data Usage Screen Figure 4-45 Reset Data Usage Screen 4-58 User Manual PN 84469 Rev L...

  • Page 95: Figure 4-46 System  Reset

    Reset This is an ADMIN function only. If the user sees this icon, login as the ADMIN to continue. Otherwise this is a view only screen. NOTE Refer to Figure 4-. In the event the system is not responding correctly, a system reboot can be performed.

  • Page 96: Figure 4-47 System  Firmware Screen

    Factory Reset will restore factory defaults and all users’ customized settings will be lost. It is advised to back up your configuration before performing a Factory Reset. See Figure NOTE 4- for configuration backup and restore. Firmware Refer to Figure 4-. The Firmware page displays the current firmware version numbers. These may be helpful if customer service is contacted to resolve an issue.

  • Page 97: Figure 4-48 Firmware Screen - Show Details

    Figure 4-48 Firmware Screen – SHOW DETAILS For detailed instructions on updating Firmware on the BDU please reference chapter 5 of this manual. NOTE Diagnostics Self-Test This is an ADMIN function only. If the user sees this icon, login as the ADMIN to continue. Otherwise this is a view only screen.

  • Page 98: Figure 4-49 Diagnostics  Self -Test Screen

     Figure 4-49 Diagnostics Self-Test Screen Refer to Figure 4-. Select INITIATE TEST and then confirm by selecting YES, TEST to perform the self-diagnostics test. Running the Built-in-Test will render the unit unusable for several minutes. Any on-going calls or data sessions will be dropped.

  • Page 99: Figure 4-51 Perform Self-Test Completed Screen

    Figure 4-51 Perform Self-Test Completed Screen Diagnostics Logs Refer to Figure 4-. The Diagnostics Logs provide the operator with the results of all recent diagnostic tests. This information can be used in debugging / troubleshooting the system. A limited number of logs can be viewed on the screen or detailed logs can be downloaded by selecting DOWNLOAD LOGS.

  • Page 100: System

    About Refer to Figure 4-. This page provides detailed information relating to the equipment, including unique HW information and its current software version. This includes,  System  Antenna  Satellite Modem  Power Supply  VoIP Module  Wi-Fi Figure 4-53 About Screen (Example) 4-64 User Manual PN 84469 Rev L...

  • Page 101: Help

    Help This Help page, shown in Figure 4-, provides access to all manuals and links to customer support. This section includes:  User Manual  Quick Start Guide  Installation Guide  SureLINK Handset Figure 4-54 Help Screen (Example) 4-65 User Manual PN 84469 Rev L...

  • Page 102: Firmware Upgrade

    FIRMWARE UPGRADE ™ On occasion it may be necessary to update VesseLINK software to add features or fix issues found in the software. This section will step through the process of those updates. The firmware file will contain updates for both the BDU and the antenna if needed, so a single load automatically updates both.

  • Page 103: Figure 5-2 Firmware Being Staged

    5. Select CHOOSE FILE. 6. Go to File Input and select the Browse button. Navigate to location of downloaded file. This file should have the firmware version and “.swu” as the file extension o Example: thaleslink_1.1.0.1.swu 8. Select the SELECT button 9.

  • Page 104: Figure 5-3 System  Firmware Update Confirm

     Figure 5-3 System Firmware Update Confirm 13. Once YES, UPDATE is selected, the process to Update Firmware has begun and will take approximately 10 to 15 minutes to complete. *DO NOT REMOVE POWER DURING THIS PHASE* Figure 5-4 Firmware Update in Process 14.

  • Page 105: Figure 5-5 System  Firmware Update Completed

    15. Verify Firmware Update by connecting to “ThalesLINK” (or SSID set in ™ VesseLINK ) on Wi-Fi or Ethernet port. 16. Open a web browser and type: http://portal.thaleslink (or https://portal.thaleslink)) not type .com or any other extension). 17. Once prompted enter the admin Password (this will not change from before the firmware update).

  • Page 106: Maintenance

    MAINTENANCE GENERAL This chapter provides operator maintenance instructions for the BDU and ADU. This includes, preventive maintenance and troubleshooting procedures. PREVENTIVE MAINTENANCE Inspection and Cleaning The equipment should be occasionally inspected for external damage, such as bent connectors and wear items, such as loose attaching hardware. The equipment should be cleaned periodically, particularly after exposure to salt water, sand, or mud.
  • Page 107 PROBLEM SOLUTION OFF – Turn Wi-Fi ON using the Management Portal through a hardwired, PoE connection. ThalesLINK > SETTINGS > Wi-Fi Solid RED – Wi-Fi may need to turned off and back on again from the Management Portal. If the LED does not turn to GREEN within a Wi-Fi minute, reboot the BDU.
  • Page 108 PROBLEM SOLUTION  Check that the Wi-Fi antenna is attached and tightly screwed in.  Check that the BDU’s Wi-Fi LED is solid GREEN.  Check to see if there’s an available connection by checking the  devices that are connected in Status Current Devices page.
  • Page 109 PROBLEM SOLUTION  Check BDU for Green lights, If green light is on Unit has Power  Push power button on front of BDU.  Check that the power source is providing 10-32V and is not current limited.  Check connection of the 10-32V DC cable has correct polarity. ...

  • Page 110: System Resets

    SYSTEM RESETS ™ In a rare situation where the VesseLINK system is not responding or operating properly, it may be necessary to reset the system. There are varying levels of system resets that are explained below: Power Cycle There are three (3) ways to power cycle the system: ...

  • Page 111: Figure 6-3 Reset Button

    Factory Reset As its name implies, this restores the factory defaults (passwords will return to “admin”). This is particularly helpful when a system has been wrongly configured and starting over is the easiest option. If an admin password is customized and is forgotten, the only way to reset it is to use the factory reset option.
  • Page 112 Firmware Revert FIRMWARE REVERT should only be used when a system has a serious issue and all other troubleshooting tips have been tried. Call your Service Provider before doing a firmware revert to NOTE make sure all other troubleshooting steps have been exhausted. This restores the previous version FIRMWARE used on the system.

  • Page 113: Alerts

    ALERTS Table 6-2 ALERTS / Error Messages Alert Name Description Level Additional Information Corrective Action ANT_CABLE Cable loss excessive; check system; Critical Cable loss may exceed the Check Antenna cable for performance maybe degraded. system spec of 10 dB damage or loose connections.
  • Page 114 Alert Name Description Level Additional Information Corrective Action The BCX has failed “Initiated Built BCX_IBIT_FAILURE Fault Open In Self-Test” View Logs for details. http://portal.thaleslink (or https://portal.thaleslink) and review Self-Test logs. Restart the BDU. If problem persists, contact representative. BCX_SIM Modem failed to read SIM card Warning Remove, clean and re- insert SIM.
  • Page 115 Alert Name Description Level Additional Information Corrective Action The power has failed “Power On PWR_POST_FAILURE Fault Open Self-Test”. View logs for details. http://portal.thaleslink (or https://portal.thaleslink)an d review Self-Test Logs. Contact representative. SIM_MISSING SIM card not detected Fault SIM Card is physically Insert or replace SIM card missing 6-10...

  • Page 116: Technical Specifications

    TECHNICAL SPECIFICATIONS TECHNICAL SPECIFICATIONS Table 7-1 Technical Specifications Description Parameters Technical Uplink (TX) 1616 to 1626.5 MHz Frequency of Operation Downlink (RX) 1616 to 1626.5 MHz FDMA spacing 41.667 KHz Channelization TDMA Timing 8.3ms Slot in a 90ms window Channels Available 240 channels Certus 200 Certus 350...
  • Page 117 Environmental Description Certus 200 Certus 350 Operating Temp -40°C to +55°C IP Rating IP67 Operating Temp -30°C to +55°C IP Rating IP31 Mechanical Certus 200 Certus 350 5" D x 5.5" H 14.5" x 7.8" Dimensions (12.5 cm x 14 cm) (36.8cm x 19.8cm) Weight 1 lb.

  • Page 118: Connector Details

    CONNECTOR DETAILS General Purpose Inputs / Outputs (GPIO) Refer to Figure 7-2 for the connector and its pinout. The connector is located on the back of the BDU and is labeled I/O. The GPIO has 4 main functions. Some of the functions are reserved for this connector are not yet implemented (they are reserved for future use.) Refer to Table 7-2 for the pin descriptions of the GPIO connector.

  • Page 119: Figure 7-1 Radio Gateway For Advanced Land Mobile Services

    Figure 7-1 Radio Gateway for Advanced Land Mobile Services 3. 2- Wire RS232 Reserved for future use. Contact your service provider or Thales Customer Service for help in setting up of this advanced user feature. 4. User defined GPIO Reserved for future use.
  • Page 120 Connector Location The DB-15 connector with Pin out shown in Figure 7-2. Figure 7-2 GPIO Connector Pin Detail Table 7-2 GPIO Connector Pin Definition Pin No Name Description GND1 Ground Audio_In + Radio Gateway functionality, differential (+) Hi-Z Audio Input from external Radio Audio_Out + Radio Gateway functionality, Differential (+) Low-Z Audio Output...

  • Page 121: Bdu 12V Connection Detail

    BDU 12V Connection Detail Type: KPPX-4x connector (or similar) shown in Figure 7-3. PIN NO OUTPUT 2, 4 1, 3 VIEW INTO END OF MATING CONNECTOR Figure 7-3 12V Input and Mating Connector Detail BDU 10-32VDC Connection Detail Type: 684M7W2103L201 connector (or similar) shown in Figure 7-4. A1 = V+ /10-32VDC A2 =V- /GND Pin 5 = Ignition...

  • Page 122: Acronyms / Glossary

    ACRONYMS / GLOSSARY ACRONYMS / GLOSSARY Table 8-1 List of Acronyms Acronym Description Above Deck Unit Antenna Application Programming Interface Broadband Active Antenna Broadband Application Electronics Broadband Core Transceiver Below Deck Unit Terminal Unit Built In Test DTMF Dual Tone Multi-Frequency Enhanced Broadband Encapsulated Security Packet ETSI...

  • Page 123: Table 8-2 List Of Definitions

    Acronym Description Smart Battery Charger Secondary Data Flow Subscriber Identity Module Session Initiation Protocol SMBus System Management Bus Satellite Vehicle Transmission Control Protocol Terminal Unit User Datagram Protocol UL/DL Uplink/Downlink VLAN Virtual Local Area Network VoIP Voice of Internet Protocol Wide Area Network Wi-Fi Wireless Network...
  • Page 124 Acronym Description HTTPS Hypertext Transfer HTTPS is an extension of the Hypertext Transfer Protocol Secure Protocol (HTTP). It is used for secure communication over a computer network, and is widely used on the Internet. ICMP Internet Control Message Protocol by network devices that typically send error Protocol messages and is used for diagnostics International...
  • Page 125 Acronym Description User Datagram Protocol Connectionless transmission model with minimum , no- handshaking protocol VLAN Virtual Local Area For context within this document, VLAN more Network specifically designates an Ethernet VLAN. A VLAN is establishes a broadcast domain that is partitioned WPA2-PSK Wi-Fi Protected Access 2 Method of securing a Wi-Fi network...

  • Page 126: Kit Contents And Accessories

    KIT CONTENTS AND ACCESSORIES VESSELINK ™ KIT CONTENTS AND ACCESSORIES The following tables list the kits available for purchase and their contents as well as accessories and spare parts that can be purchased separately. ™ Table 9-1 Standard Kit, VesseLINK Certus 350, List of Equipment Part Number Description...

  • Page 127: Table 9-2 Base Kit , Vesse Link ™ Certus 350, List Of Equipment

    ™ Table 9-2 Base Kit, VesseLINK Certus 350, List of Equipment Part Number Description ™ VF350BM-1 Base Kit, VesseLINK Certus 350 Part Number Description  1600901-1 Above Deck Unit / Antenna, Certus 350 ™  3402131-1 Quick Start Guide (QSG) VesseLINK ...

  • Page 128: Table 9-4 Available Vesselink ™ Accessories

    Table 9-4 Available VesseLINK Accessories Description Part Number 19” Rack Mount Shelf Kit 1100796-501 Thales SureLINK IP Handset Kit 1100818-501 Kit, Below Deck Unit (BDU), Mounting Hardware 1100789-501 Kit, Antenna Maritime Mounting Hardware (Certus 350 only) 1100791-501 Mounting Template, BDU...

  • Page 129: Index

    INDEX About This Manual ............................ 1-1 Acronyms / Glossary ..........................8-1 Connector Details GPIO Connector ............................ 7-3 TU 10-32VDC Connector ........................7-6 TU 12V Connector ..........................7-6 Firmware Upgrade ............................. 5-1 Getting Started ............................3-1 Introduction Iridium Satellite Network ........................1-1 Maintenance Alerts / Error Messages .........................
  • Page 130 Technical Specifications ..........................7-1 Thales Management Portal About ..............................4-63 Alerts ..............................4-13 Calls ..............................4-14 Diagnostics ............................4-60 Emergency ............................4-15 Getting to know ............................. 4-2 Help ..............................4-64 Main Dashboard ............................ 4-7 Menu Components ..........................4-3 Settings ..............................4-16 Status ..............................
  • Page 131 Thales Defense & Security, Inc. 22605 Gateway Center Drive | Clarksburg MD 20871 Toll-Free 1.800.324.6089 | Phone: 240.864.7000 | Fax: 240.864.7920 Email: Customer.Service@thalesdsi.com | Website: www.thalesdsi.com...

This manual is also suitable for:

Vesselink certus 200

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