Guarantee Supplement For Mexico - Lenovo USB Laser Mouse User Manual

Types of Warranty Service
1. Customer Replaceable Unit ("CRU") Service
Under CRU Service, your Service Provider will ship CRUs to you for you to install. Most CRUs are easy
to install whereas others may require some technical skill and tools. CRU information and replacement
instructions are shipped with your product and are available from Lenovo at any time upon request. You
may request that a Service Provider install some CRUs under one of the other types of warranty service
designated for your product. Installation of external CRUs (such as mice, keyboards, or monitors) is your
responsibility. Lenovo specifies in the materials shipped with a replacement CRU whether the defective
CRU must be returned. When return is required, 1) return instructions, a prepaid return shipping label,
and a container are included with the replacement CRU, and 2) you may be charged for the replacement
CRU if your Service Provider does not receive the defective CRU within thirty (30) days of your receipt
of the replacement.
2. On-site Service
Under On-Site Service, your Service Provider will either repair or exchange the product at your location.
You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product.
For some products, certain repairs may require your Service Provider to send the product to a designated
service center.
3. Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at a designated service
center, with shipping arranged by your Service Provider. You are responsible for disconnecting the
product. A shipping container will be provided to you for you to return your product to a designated
service center. A courier will pick up your product and deliver it to the designated service center.
Following its repair or exchange, the service center will arrange the return delivery of the product to you.
4. Customer Carry-In or Mail-In Service
Under Customer Carry-In or Mail-In Service, your product will be repaired or exchanged at a designated
service center, with delivery or shipping arranged by you. You are responsible to deliver or mail, as your
Service Provider specifies, (prepaid unless specified otherwise) the product suitably packaged to a
designated location. After the product has been repaired or exchanged, it will be made available for your
collection. Failure to collect the product may result in your Service Provider disposing of the product as it
sees fit. For Mail-in Service, the product will be returned to you at Lenovo's expense, unless your Service
Provider specifies otherwise.

Guarantee supplement for Mexico

This supplement is considered part of the Lenovo Limited Warranty and shall be effective solely and
exclusively for products distributed and commercialized within Territory of the Mexican United States. In
the event of a conflict, the terms of this supplement shall apply.
All software programs pre-loaded in the equipment shall only have a thirty- (30) day guarantee for
installation defects from the date of purchase. Lenovo is not responsible for the information in such
software programs and/or any additional software programs installed by you or installed after purchase
of the product.
Services not chargeable to the guarantee shall be charged to the final user, prior an authorization.
In the event that warranty repair is required please call the Customer Support Center at 001-866-434-2080,
where you will be directed to the nearest Authorized Service Center. Should no Authorized Service
Center exist in your city, location or within 70 kilometers of your city or location, the guarantee includes
B-5
Appendix B. Lenovo Statement of Limited Warranty