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HP THUNDERBOLT DOCK G4 Features And Troubleshooting
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HP THUNDERBOLT DOCK G4 Features And Troubleshooting

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TECHNICAL
WHITE PAPER
C O N T E N T S & N A V I G AT I O N
2
HP Thunderbolt Dock G4 specifications summary
HP Thunderbolt G4 Dock, The Dock That
Does It All
3-4
First-time Connection
5-6
Supported Modes (Multi-Function
and Thunderbolt
4/USB4/Thunderbolt
TM
TM
Pre-Boot Support
LED/Power Button
6-9
Charging Support from the Dock
Display Capabilities
9-10
HP Sure Start for Docks
Thunderbolt
Security Levels – Available Functions
TM
and Ports
10-12
Manageability
13-14
Troubleshooting Issues
15-19
Support list for the HP Thunderbolt 4 Dock
HP Commercial Notebook / mWS Platform Support
1.
3)
H P T H U N D E R B O L T D O C K G 4
F E A T U R E S A N D T R O U B L E S H O O T I N G

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Summary of Contents for HP THUNDERBOLT DOCK G4

  • Page 1 13-14 Troubleshooting Issues 15-19 Support list for the HP Thunderbolt 4 Dock HP Commercial Notebook / mWS Platform Support H P T H U N D E R B O L T D O C K G 4 F E A T U R E S A N D T R O U B L E S H O O T I N G...
  • Page 2 Power button to turn on or wake the system, Wake-on LAN from warm and cold dock, Wake-on LAN from S4/S5, and MAC Address Pass-Through S0, S3, S4, S5 warm and cold dock features only function on HP or HP supported notebooks. HP does not provide Ethernet and audio drivers on Mac PCs.

  • Page 3: F I R S T - T I M E C O N N E C T I O N

    Support list for the HP Thunderbolt 4 Dock HP Commercial Notebook / mWS Platform Support 1. When connecting a new HP Thunderbolt Dock G4 to your notebook for the first time you may need to authorize the Thunderbolt device. When the dialog appears, click on the pop up. A dialog will appear each time a new Thunderbolt dock/device is attached.
  • Page 4 Devices dialog box should now appear and you will be able to approve your Thunderbolt dock. See Figure D above. Support list for the HP Thunderbolt 4 Dock 5. If you miss this dialog box you may reopen it by clicking on the message icon in your system tray. See Figure G.
  • Page 5 • External displays (the internal panel must be closed for external panels to function at pre-boot) Troubleshooting Issues For any pre-boot support with the HP Thunderbolt dock G4 you will be required to disable FastBoot in F10 BIOS settings. 15-19 Disabling FastBoot in F10 BIOS: 1.
  • Page 6 NAVIGATION If an HP adaptor of 19.5V and 120W or larger is connected to the dock the white LED will light. When an HP adapter of 19.5V and 120W or larger is connected to the dock the white LED will light. All other adaptors will be rejected,...
  • Page 7 (1) 2560x1440 @ 60Hz from TB port (4) 2560 x 1440 @ 60Hz (3) 2560x1440 @ 60Hz from any non-TB Support list for the HP Thunderbolt 4 Dock video port HP Commercial Notebook / mWS Platform Support (1) 2560x1440 @ 60Hz from TB port...
  • Page 8 1 DP or host (High Res disabled) 1 USB-C® alt mode 1 *HDMI Support list for the HP Thunderbolt 4 Dock HP Commercial Notebook / mWS Platform Support (2) 2560 x 1600 @ 60Hz Any 2 non-TB video port (3) 1920 x 1080 @ 60Hz Any 3 non-TB video port *HDMI port can only reach 3840x2160 @ 60Hz.
  • Page 9 In the case of an attack, the dock can self-heal using an isolated “golden copy” of the firmware in minutes. HP Sure Start for Dock docks are the only docking stations in the world that fully meets NIST 800-193 requirements.
  • Page 10 NIC factory MAC address with a “Host Based” unique MAC address (HBMA). With MAC Address Pass Through the notebook can be uniquely identified on the network when it is using the HP Thunderbolt Dock G4 dock's NIC to connect to the network using just the HBMA address.
  • Page 11 - Wake On LAN is not supported for Chrome systems. HP One Click Installer Supported Modes (Multi-Function The HP One Click Installer allows for seamless firmware update of all HP Thunderbolt G4 docking station. The HP One Click and Thunderbolt 4/USB4/Thunderbolt installer dashboard displays the existing and latest firmware version of the dock firmware for user friendly experience.
  • Page 12 HP Firmware Installer Deployment Reminder HP Thunderbolt Dock G4 has an enhanced firmware recovery method that can prevent or recover the Firmware of getting corrupted (for more information See “HP Sure Start for Docks” section in this document). HP Thunderbolt Dock G4 also adds blinking pattern notifications to let user know when its firmware is getting updated:...

  • Page 13: T R O U B L E S H O O T I N G I S S U E S

    2. In some rare cases, if the first recover method doesn’t recover you can undock and reboot the system In some cases you may notice that the HP Thunderbolt Dock G4 power LED may not be in sync with the system power button LED after resume from standby state: Functionally there is no impact but the LEDs maybe out of sync.
  • Page 14 Monitors connected to the HP Thunderbolt Dock G4 doesn’t wake from a sleep state or on a hot plug with HP display: Some HP display have known issue waking from a “Low power “state. To work around this issue you can change the option to “Always Active”...
  • Page 15 S U P P O R T L I S T F O R T H E H P T H U N D E R B O LT 4 D O C K The following chart details the support required for HP Notebooks and HP ZBook Mobile Workstations that support the initial release of the HP Thunderbolt Dock G4.
  • Page 16 640 G8 Notebook PC 15-19 01.08.01 SP137022 10.46.621.2021 SP137129 HP ProBook 650 G8 Notebook PC Support list for the HP Thunderbolt 4 Dock HP Commercial Notebook / mWS Platform Support HP ProBook 430 G8 Notebook PC ProBook, ZHAN and HP ProBook...
  • Page 17 15-19 Notebook PC HP ProBook x360 435 G7 01.08.00 SP137152 10.46.621.2021 SP137129 Support list for the HP Thunderbolt 4 Dock Notebook PC HP Commercial Notebook / mWS Platform Support HP ZHAN 66 Pro A 14 G3 01.08.00 SP137125 10.46.621.2021 SP137129...
  • Page 18 Troubleshooting Issues G7 Mobile Workstation 15-19 HP ZBook Studio 15u G6 Mobile Workstation Support list for the HP Thunderbolt 4 Dock 01.12.00 SP137078 1.41.1193.0 SP134448 10.46.621.2021 SP137129 1.0.2.22 SP138249 HP Commercial Notebook / mWS Platform Support HP ZBook Studio 14u...
  • Page 19 HP ZBook 15 G6 Mobile 13-14 Workstation * Driver package includes Intel ® Control Center. Troubleshooting Issues 15-19 Support list for the HP Thunderbolt 4 Dock HP Commercial Notebook / mWS Platform Support Sign up for updates Share with colleagues hp.com/go/getupdated...

  • Page 20: Learn More

    LE AR N MORE © Copyright 2022 HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.