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removing it.
2. If the program has its own uninstaller, run it directly to uninstall the program.
3. If the program does not have its own uninstaller, then select Control Panel from
Start menu.
4. From the Control Panel, choose Programs → Programs and Features.
5. Find the applicable program in the Programs and Functions dialog box and then
select Uninstall/Change.
6. Follow the displayed instructions to uninstall the software.
5.4 Troubleshooting problems with Hard Disks
Problem: The capacity of the hard disk, as indicated by the system, is less than
the nominal capacity.
Troubleshooting and problem resolution: For computers equipped with the
OneKey Recovery feature, the system recovery feature needs to occupy some
hard disk space. This may account for the apparent hard disk capacity deficit.
Further Technical Explanation: The nominal capacity of the hard disk is
expressed in the decimal system, 1000 bytes. But the actual hard disk capacity is
expressed in the binary system as 1024 bytes (For example, a nominal capacity of
1GB is 1000MB, while the actual capacity of 1GB is 1024MB).
The capacity of the hard disk shown in Windows can be worked out according to
the calculations in the following example:
The nominal capacity of the hard disk is 40GB, while its actual capacity
should be: 40 x 1000 x 1000 x1000/ (1024 x 1024 x 1024) = 37GB.
If the Service partition of 3GB - 3 x 1000 x 1000 x 1000/ (1024 x 1024
x1024) = 2.79GB is subtracted, the capacity of the hard disk shown in the
system can be obtained.
The capacity of the hard disk as calculated using this method may be slightly
different from the actual capacity due to the rounding of totals.
5.5 Special considerations for troubleshooting Windows
Record the following information that may be useful later when troubleshooting
system problems:
1. The serial number of the software. The serial number is shipped labeled on the
computer and is also provided separately by the manufacturer. The Help Center
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User Guide
2010.4.20 10:47:02 AM
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Table of Contents
Troubleshooting
