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Oki PRO330S Manual

Label printing
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Pro330S
Label Printing Manual

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Summary of Contents for Oki PRO330S

  • Page 1 Pro330S Label Printing Manual...

  • Page 2: Table Of Contents

    Table of Contents 1 Getting started ................ 5 Safety precautions ..............6 General precautions ..............7 About this manual ..............9 About this manual ................9 Copyrights ..................9 About the description ..............10 About marks ................. 10 About symbols ................10 About illustrations ................ 10 2 Installation ................
  • Page 3 Paper specifications ..............56 Paper storage .................62 Preparing paper ..............63 Flow of loading paper ..............65 Setting paper information from the operator panel ....66 Aligning the paper sensor ............68 Checking the position of paper sensor .......... 68 Adjusting the position of paper sensor ......... 70 Loading paper .................73 Aligning the TOP position of the paper ........79 5 Printing .................
  • Page 4 CMY100% black is light .............. 105 The accuracy of reading barcode is low ........106 Output position shifts ............107 Paper does not feed well ............108 7 Maintenance ................ 110 Cleaning ................111 Preparations ................111 Cleaning cycle ................111 Cleaning the roll paper holder ..........112 Cleaning the surface of the roll paper holder ......

  • Page 5: Getting Started

    Getting started Safety precautions ..............6 General precautions ..............7 About this manual ..............9 About the description ............. 10...

  • Page 6: Safety Precautions

    Safety precautions WARNING Mishandling due to ignoring this indication may cause major injuries or even death. CAUTION Mishandling due to ignoring this indication may cause personal injury. - 6 -...

  • Page 7: General Precautions

    General precautions WARNING Do not touch the safety switch inside the machine. High voltage may occur and electric shock may be caused. In addition, gears can rotate, which may result in personal injury. Do not use any inflammable spray near the machine. Doing so may cause a fire since there are high-temperature parts inside the machine.
  • Page 8 WARNING Do not place any containers like cups containing water on the machine. Doing so may cause electric shock or fire. Make sure that no urine from pets on top of this machine wet or enter this machine. Failure to do so may cause electric shock or fire. When the covers of this machine are open, do not touch the fuser unit.

  • Page 9: About This Manual

    Copyrights All rights belong to Oki Electric Industry Co., Ltd. This manual may not be reproduced, transcribed or translated without permission. Be sure to obtain the written approval from Oki Electric Industry Co., Ltd.

  • Page 10: About The Description

    About the description This manual uses screens of the following operating systems unless otherwise specified. • Windows 10 Depending on the used OS, model and version, the description in this manual may differ. About marks This manual uses the following marks. Symbols Meaning Indicates cautions and restrictions for the correct operation of this...

  • Page 11: Installation

    Installation About installation ..............12 Unpacking ................14 Checking the accessories ............16 Installing consumables ............20 Assembling the holder ............24 Attaching the roll paper holder to the main unit ..... 27 Removing the roll paper holder from the main unit ....30...

  • Page 12: About Installation

    About installation Installation environment Install this machine in the following environment. Ambient temperature: 10 °C - 32 °C Ambient humidity: 20% - 80% RH (relative humidity) Max. wet-bulb temperature: 25 °C • Make sure there is no condensation. Otherwise malfunction may be caused. •...

  • Page 13: Installation Space

    Installation space The installation space shall be large enough to attach the optional roll paper holder to the main unit. Install this machine on a flat desk large enough to support its base. Allow sufficient space around this machine as shown in the following figures. •...

  • Page 14: Unpacking

    Unpacking Unpacking the machine • The packing case and buffer materials are required to ship this machine. Keep them properly instead of discarding them. Take out this machine out of the packing case, and remove the buffer materials and the plastic bag. Lift the machine and place it in the installation location.

  • Page 15: Unpacking The Roll Paper Holder

    Unpacking the roll paper holder • The roll paper holder is sold separately. • The packing case and buffer materials are required to ship the roll paper holder. Keep them properly instead of discarding them. Open the top cover of the packing box, and take out the stand, plates (x2) and shaft (x1).

  • Page 16: Checking The Accessories

    • The guide rib is a part that prevents the front edge of the paper from falling into the gap near the paper sen- sor and thus causing a paper jam. For details, refer to the "Pro330S User's Manual". - 16 -...
  • Page 17 • Software DVD-ROM • Set-up Guide • Power cord • LAN cables and USB cables are not supplied. Please prepare them separately according to the connection environment. • The packing case, buffer materials and toner covers are required to ship this machine. Keep them properly instead of discarding them.

  • Page 18: Accessories Of The Roll Paper Holder

    Accessories of the roll paper holder The roll paper holder is sold separately. Make sure that you have all the accessories supplied with the machine. • Stand • Plate x2 • Flange lock x2 • Flange (large (3 inches)) x2 •...
  • Page 19 • Shaft x1 • Ground pin • Roll Paper Holder Setup Guide - 19 -...

  • Page 20: Installing Consumables

    Installing consumables • Do not power on the machine. • Check that the machine is not turned on before installing consumables. • Because the image drum (i.e. the glossy cylinder) can easily get damaged, handle with adequate care. • Do not expose the image drum to direct sunlight or strong light (approx. 1,500 lux or above). Do not leave it uncovered for more than 5 minutes even under room lighting.
  • Page 21 Remove the protective tape. Remove the protective tape and the desiccant. Remove the toner cover. • Toner covers are required to ship this machine. Keep them properly instead of discarding them. - 21 -...
  • Page 22 Close the top cover. Open the toner cartridge cover. Take the toner cartridge out of its packaging, and shake it several times vertically and horizontally. - 22 -...
  • Page 23 Attach the toner cartridge to be installed on the machine. Install the toner cartridge. Close the toner cartridge cover. - 23 -...

  • Page 24: Assembling The Holder

    Assembling the holder Assemble the holder to be used according to the roll paper to be used. If the inner diameter of the roll paper is 76.2 mm (3 inches), use the flange (large). If the inner diameter of the roll paper is 50.8 mm (2 inches), use the flange (small). The plates of the holder are applicable to both kinds of roll paper.
  • Page 25 Remove the plates (x2) with flanges from the shaft. Shaft Plate with flange For one of the plates with flanges, rotate the flange lock to remove the flange (large (3 inches)) from the plate. Plate Flange (large (3 inches)) Flange lock Prepare a flange (small (2 inches)).
  • Page 26 Similarly, assemble the other plate and flange. Attach both plates with flanges to the shaft. Shaft Plate with flange Attach the holder to the stand. Holder Stand - 26 -...

  • Page 27: Attaching The Roll Paper Holder To The Main Unit

    Attaching the roll paper holder to the main unit Attach the roll paper holder to the main unit. • Precautions on attaching the roll paper holder to the main unit CAUTION ① Be careful not to drop the roll paper holder. ②...
  • Page 28 Remove the holder from the stand. Holder Stand Attach the stand to the main unit. Insert the ground cable into the ground pin and insert the fixing pin into the fixing hole of the main unit. • If the wireless LAN module is connected, be careful not to pinch the wireless LAN module with the roll paper holder.
  • Page 29 Mount the holder on the stand. • Push the holder all the way into the groove of the paper width guide. • Be careful not to pinch your fingers or hands when installing the holder. Now you have completed the installation of the roll paper holder. - 29 -...

  • Page 30: Removing The Roll Paper Holder From The Main Unit

    Removing the roll paper holder from the main unit Remove the roll paper holder from the main unit. Remove the stand from the main unit, and disconnect the ground cable from the ground pin. Ground cable Remove the stand from the main unit. - 30 -...

  • Page 31: Setting Up

    Setting up Turning the power on/off ............32 Installing optional accessories ..........35 Connecting the LAN cable ............42 Connecting via a wireless LAN ..........44 Using wired LAN and wireless LAN at the same time ....50 Connecting the USB cable ............51 Installing the printer driver on a PC ........

  • Page 32: Turning The Power On/Off

    Turning the power on/off About the power supply Observe the following conditions for the power supply. AC Voltage: 110-127V AC (Range 99-140V AC) 220-240V AC (Range 198-264V AC) Power supply frequency: 50/60 Hz ± 2% • If the power supply is unstable, use a voltage regulator. •...

  • Page 33: Turning The Power On

    Turning the power on Plug the power cord to the power connector on the back of the machine. Insert the power plug into the outlet. Open the left cover on the front, and press and hold the power switch for approximately 1 second.

  • Page 34: Turning The Power Off

    Turning the power off Open the left cover on the front, and press and hold the power switch for approximately 1 second. After "SHUTTING DOWN. PLEASE WAIT/TURN OFF AUTOMATICALLY" appears on the operator panel, wait until the operator panel goes off. Disconnect the power plug from the outlet.

  • Page 35: Installing Optional Accessories

    Installing optional accessories The following optional accessories are available for this machine. • Wireless LAN module Install it when you want to connect to a wireless LAN. • Presenter unit Install it when you want to hold the printed paper without completely ejecting it. Installing the wireless LAN module Install it when you want to connect this machine with a PC via a wireless LAN.
  • Page 36 Install the wireless LAN module in the desired location of the machine. Press and hold «OK» on the operator panel to power on the machine. Press and hold «OK» until [BOOT MENU] appears on the display. When [BOOT MENU] appears, release your finger and press «OK» again. When [ENTER PASSWORD] appears, input the password.
  • Page 37 After you have input the password, press «OK». Press « ∧ » or « ∨ » to display [WIRELESS MODULE], and press «OK». Press « ∧ » or « ∨ » to display [ENABLE], and press «OK». "*" is displayed to the right side of the bottom. If you press «ONLINE», the machine restarts and returns to the standby state "READY TO PRINT".

  • Page 38: Installing The Presenter Unit

    Installing the presenter unit Install it when you want to hold the printed paper at the ejection port without ejecting it. After installing the presenter unit, set the presenter unit to [ENABLE] on the operator panel. • Installing the presenter unit Power off the machine.
  • Page 39 Remove the cap labels (x2). Insert the presenter unit into the machine. • Be noted that it is not completely retained. Tighten it with screws (x2). - 39 -...
  • Page 40 Connect the connector. Install the cable cover. Install the cap cover (x2). • Enabling the presenter unit on the operator panel Turn on power of the machine. • For details on how to turn on the power, refer to "Turning the power on" (Page 33).
  • Page 41 When the setting value flashes, press « ∧ » or « ∨ » to display [ENABLE], and press «OK». The machine restarts and returns to the standby state "READY TO PRINT". • For details on how to print, refer to "Pro330S User's Manual". - 41 -...

  • Page 42: Connecting The Lan Cable

    Connecting the LAN cable This machine can be connected to your PC via a wired network. Connect this machine to the network with a LAN cable before installing the printer driver. Prepare a LAN cable and a hub. • The machine does not come with any LAN cables. Prepare a LAN cable (category 5 or above, twisted pair, straight) separately.
  • Page 43 Then, set the network information like the IP address on this machine. Power on this machine. Press « ∧ » or « ∨ » several times to display [ADMIN SETUP], and press «OK». Input the password when [ENTER PASSWORD] is displayed. •...

  • Page 44: Connecting Via A Wireless Lan

    Connecting via a wireless LAN Preparing to connect via wireless LAN • When connecting via an access point Check that the wireless LAN access point you are using supports the following environment. • Standard: IEEE 802.11 a/b/g/n • Access mode: Infrastructure mode Check that the wireless LAN access point supports WPS.
  • Page 45 • Connecting with WPS If the wireless LAN access point supports WPS, you can easily connect to the wireless LAN using the push button for easy setup (WPS button). Follow the procedure below to connect. Check the position of the push button for easy setup (WPS button) and the time for which the button is pressed in the User's Manual enclosed with the wireless LAN access point.
  • Page 46 • WPA-EAP and WPA2-EAP cannot be set from the operator panel. Make the settings from the web page of this machine. For details, refer to the "Pro330S User's Manual". Check that the wireless LAN access point is activated and operating properly.
  • Page 47 LAN access point or in the User's Manual enclosed with the access point. • WPA-EAP and WPA2-EAP cannot be set from the operator panel. Make the settings from the web page of this machine. For details, refer to the "Pro330S User's Manual". - 47 -...
  • Page 48 Check that the wireless LAN access point is activated and operating properly. Power on this machine. Press « ∧ » or « ∨ » several times to display [WIRELESS SETTING], and press «OK». Input the password when [ENTER PASSWORD] is displayed. •...

  • Page 49: Connecting Directly With This Machine (Ap Mode)

    Connecting directly with this machine (AP mode) • Automatic connection (push button) If the wireless device (computer, tablet, smartphone, etc.) supports WPS-PBC (push button), you can connect it to this machine using the WPS button. Follow the procedure below to connect. Check the position of the WPS button in the User's Manual enclosed with the wireless terminal.

  • Page 50: Using Wired Lan And Wireless Lan At The Same Time

    Using wired LAN and wireless LAN at the same time For this machine, wired LAN and wireless LAN can be used at the same time. The following table shows combinations of wired LAN and wireless LAN that can be used at the same time.

  • Page 51: Connecting The Usb Cable

    Connecting the USB cable • This machine does not come with any USB cables. Please prepare Type A-B separately. Prepare a USB cable. Check that both the machine and the PC are powered off. Plug the B end of the USB cable into the USB interface connector of this machine.

  • Page 52: Installing The Printer Driver On A Pc

    Installing the printer driver on a PC This section explains how to install the printer driver by taking the example of installation from the Software DVD-ROM for this machine. Connect this machine to a PC with a network or USB cable. Insert the "Software DVD-ROM"...

  • Page 53: Paper Settings

    Paper settings Applicable paper ..............54 Paper storage ................. 62 Preparing paper ..............63 Flow of loading paper ............. 65 Setting paper information from the operator panel ....66 Aligning the paper sensor............68 Loading paper ................ 73 Aligning the TOP position of the paper ........79...

  • Page 54: Applicable Paper

    Applicable paper In order to maintain high quality printing, it is necessary to use paper that fulfills the quality, thickness and surface finish conditions. Thoroughly test the print quality and paper traction beforehand, and check that there are no impediments before use. If the media (paper) is curled or wrinkled before printing, print quality and paper feed performance cannot be assured.
  • Page 55 • Do not use the following types of paper. Otherwise poor printing may be caused or the machine may malfunction.  Paper whose end face of the roll is not cut clearly  Paper joint with tape in the middle of the roll ...

  • Page 56: Paper Specifications

    Paper specifications • Continuous paper: Paper without marks Assured printing range B Printable range Paper thickness 0.080 - 0.250 mm Paper width 25 - 86 mm Cut length 53 - 551 mm Left/Right margin 4.2 mm 2 mm or above (or 3 mm with a paper width of 86 mm) Top margin 4.2 mm 2 mm or above...
  • Page 57 • Continuous paper: with black marks Assured printing range B Printable range Paper thickness 0.080 - 0.250 mm Paper width 25 - 86 mm Cut length 53 - 551 mm Left/Right margin 4.2 mm 2 mm or above (or 3 mm with a paper width of 86 mm) Top margin 4.2 mm 2 mm or above...
  • Page 58 • Continuous paper: with holes If the hole is in the paper center If the hole is not in the paper center Assured printing range Assured printing range B Printable range B Printable range Paper thickness 0.080 - 0.250 mm Paper width 36 - 86 mm Cut length...
  • Page 59 • Continuous paper: die-cut label Assured printing range B Printable range Paper thickness 0.080 - 0.250 mm Liner width 25 - 86 mm Label width 82 mm (max) Label length 548 mm (max) Label pitch 53 - 551 mm Gap between labels 3 - 13 mm Left/Right liner margin 2 mm or above...
  • Page 60 • Paper with perforations Paper thickness 0.0080 - 0.250 mm Cut position 1.5 mm or above • For paper with perforations, cut at a position 1.5 mm or more below the perforations. • Mark-based cut position and paper length settings When cutting paper based on black marks or holes, this machine detects marks within a rang of the specified paper length ±...
  • Page 61 • Handling the last sheet of continuous paper When using continuous paper such as roll paper or fanfold paper, follow the procedure below if the remaining paper length of the continuous paper does not match the length of paper to be printed. •...

  • Page 62: Paper Storage

    Paper storage Poor paper storage may result in absorb moisture absorption, discoloration or warpage. Please be noted that printing on such paper will adversely affect the printing quality and paper feeding. Also, do not open the wrapper until you are ready to use it. ■...

  • Page 63: Preparing Paper

    Preparing paper Prepare the paper to be loaded in the roll paper holder. Refer to "Roll paper specifications" (Page 54) for the size and type of paper that can be loaded in the holder. Take out the paper from the wrapper. Deal with the tape that holds the front edge of paper.
  • Page 64 Check the front edge of paper and cut to align it. If the front edge is not straight and aligned, leave it as it is. Take particular care when loading the paper again after removing it due to a paper jam, or when replacing the paper. Cut the front edge of paper straight, and then load the paper.

  • Page 65: Flow Of Loading Paper

    Flow of loading paper For details, see "Setting paper information Setting paper information in the machine from the operator panel" (Page 66). For details, see "Aligning the paper sensor" Aligning the paper sensor (Page 68). For details, refer to "Installing the guide rib" Installing the guide rib in the User's Manual of the printer.

  • Page 66: Setting Paper Information From The Operator Panel

    Setting paper information from the operator panel Set the information of paper to be used from the operator panel. Make settings in the order of Paper form → Paper size → Paper weight → Cut type → Cut position. • Paper form For roll paper or the continuous paper that is folded along the perforations, set it to [CONTINUOUS PAPER].
  • Page 67 • Paper weight Set the weight of the paper to be used. Allowable values are LIGHT, MEDIUM LIGHT, ME- DIUM, MEDIUM HEAVY, HEAVY, ULTRA HEAVY1, ULTRA HEAVY2. Press « ∨ » twice to display [MEDIAWEIGHT], and then press «OK». When the setting value flashes, press « ∧ » or « ∨ » to display your desired value, and then press «OK».

  • Page 68: Aligning The Paper Sensor

    Aligning the paper sensor Checking the position of paper sensor The position of the paper sensor varies with the paper to be used. Refer to the table below to check the set position and adjust the paper sensor accordingly. • If the cut type setting of the machine do not match the position of the sensor, a paper jam will be falsely detected. In that case, check the type of the paper loaded in the machine on the operator panel, and adjust the position of the sensor accordingly.
  • Page 69 Settings from the printer driver or operator panel* Media type Sensor position Paper form Cut type Gap length Paper with a Upper: Position of the hole CONTINUOUS SIDE HOLE PAPER hole Lower: Position of the hole CENTER HOLE Paper without Upper: Position where it does CONTINUOUS LENGTH...

  • Page 70: Adjusting The Position Of Paper Sensor

    Adjusting the position of paper sensor • Remove the guide rib if installed before adjusting the position of the paper sensor. Install it back after the adjustment is completed. • For details on how to install the guide rib, refer to "Installing the guide rib" in the User's Manual of the printer. Place your finger under the gray lever on the left side of the back of the machine and push it up to open the feeder cover.
  • Page 71 Move the upper sensor into place by holding its both ends. Push in the metal part of the upper sensor to fix the sensor. Insert a pointed object (like a ballpoint pen) into below the metal part of the lower sensor, scrape it out, and unlock it. - 71 -...
  • Page 72 Move the lower sensor into place by holding its both ends. Push in the metal part of the lower sensor to fix the sensor. Close the feeder cover. - 72 -...

  • Page 73: Loading Paper

    Loading paper Load paper in the paper roll holder. Refer to "Roll paper specifications" (Page 54) for the size and type of paper that can be loaded in the roll paper holder. • Be careful not to drop the roll paper when loading it. Injury may be caused if roll paper is dropped since it is heavy.
  • Page 74 Load the roll paper to the holder. • Insert the flange of the holder to the winding core of the roll paper. Flange Winding core Flange Release the lock levers of both paper width guides. Lock lever Lock lever - 74 -...
  • Page 75 Rotate the width adjustment knob to align the paper width guide with the width of the roll paper. Adjust the position of the paper width guide according to the width of the roll paper and the scale attached to the roll paper holder. Align the edges of the paper Paper width guide width guide with the scale...
  • Page 76 Mount the holder on the stand. • Push the holder all the way into the groove of the paper width guide. • Be careful not to pinch your fingers or hands when installing the holder. Place your finger under the gray lever on the left side of the back of the machine and push it up to open the feeder cover.
  • Page 77 Aligning the paper guide with the width of the paper • Adjust it properly until there is no gap between the paper guide and the paper. Tilt the paper guide lever toward you to lock it. Close the feeder cover right after removing the paper. - 77 -...
  • Page 78 Pass the roll paper from the bottom of the guide roller and insert it into the paper insertion slot of the printer until the roll paper stops. Now the roll paper has been loaded. - 78 -...

  • Page 79: Aligning The Top Position Of The Paper

    Aligning the TOP position of the paper Align the TOP position of the paper according to the current settings in the machine. Please align the TOP position of the paper in the following cases. Correct printing is not possible without aligning the TOP position. •...

  • Page 80: Printing

    Printing Registering paper information in the printer driver ....81 Adjusting the paper sensor (Sensor calibration) ....83 Changing color settings ............85...

  • Page 81: Registering Paper Information In The Printer Driver

    Click [Start], and select [Control Panel] from [Windows System tools]. Click [View devices and printers]. Right-click on the [Pro330S PCL6] icon, and select [Printing preferences]. Click [User-defined paper...] in the [Setup] tab. Input the information of the paper to be registered.
  • Page 82 (5) Select a suitable media type for the paper to be used. (6) Select a suitable media weight for the paper to be used. (7) Input the paper size. • Input the setting values to match the ones measured on the actual paper with a ruler, etc. as much as possible.

  • Page 83: Adjusting The Paper Sensor (Sensor Calibration)

    On the PC, click [Start], and select [Control Panel] from [Windows System tools]. Click [View devices and printers]. Right-click on the [Pro330S PCL6] icon, and select [Printing preferences]. Click [Sensor Calibration...] in the [Setup] tab. When [Would you like to execute sensor calibration?] is displayed, remove the paper from the machine.
  • Page 84 • Sensor calibration is not possible from the printer driver if [PLEASE LOAD PAPER] appears on the display of the machine or if there is print data in the machine. • If no paper is loaded within 1 minute after [PLEASE LOAD PAPER] is displayed, an execution error will occur. The execution error can be cleared by opening and closing the cover.

  • Page 85: Changing Color Settings

    Changing color settings You can change the settings of color printing. Open the file to be printed. Select [Print] from the [File] menu. Click [Preferences]. Select an appropriate value in [Color Mode] of the [Color] tab. Automatic: Color matching shall be done depending on the specific document. In general, use this setting.

  • Page 86: Troubleshooting

    Troubleshooting When the LED indicator lights up ........... 87 When a paper jam occurs ............88 Troubleshooting for printing results ........97 Output position shifts ............107 Paper does not feed well ............108...

  • Page 87: When The Led Indicator Lights Up

    If a problem occurs to this machine, the ERROR or WARNING LED indicator will light on or flash, and a message will appear on the display. Take an action as indicated by the message. For a list of messages, refer to "Message List" in the Pro330S User's Manual. - 87 -...

  • Page 88: When A Paper Jam Occurs

    When a paper jam occurs For error code "381" "730-06" (when a paper jam occurs to the belt unit) When the paper is jammed, cut the paper with scissors near the paper insertion slot. Put your finger inside the recess on the top of the machine, and pull the lever up.
  • Page 89 Hold the blue handle, and pull out the image drum vertically. • Open the top cover before pulling it out. Place the removed image drum on a flat surface and cover it with newspaper or the like to avoid direct light. When the front edge is visible, slowly pull out the paper towards you.
  • Page 90 Install the image drum back to the machine. Close the top cover. - 90 -...

  • Page 91: For Error Code "382" (When A Paper Jam Occurs To The Fuser Unit)

    For error code "382" (when a paper jam occurs to the fuser unit) When the paper is jammed, cut the paper with scissors near the paper insertion slot. Put your finger inside the recess on the top of the machine, and pull the lever up.
  • Page 92 Hold the blue handle, and pull out the image drum vertically. • Open the top cover before pulling it out. Place the removed image drum on a flat surface and cover it with newspaper or the like to avoid direct light. Remove the fuser unit.
  • Page 93 Slowly pull the paper backward along the fuser unit (i.e. in the direction opposite to the paper travel direction). Align the red ▲ on the right side of the fuser unit with the red ▼ inside the machine, lower it vertically, and return it to its original position inside the machine.
  • Page 94 Install the image drum back to the machine. Close the top cover. - 94 -...

  • Page 95: For Error Code "380"/"390" (When A Paper Jam Occurs To The Cutter)

    For error code "380"/"390" (when a paper jam oc- curs to the cutter) The back of the machine should be facing you. Place your finger under the gray lever on the left side and push it up to open the feeder cover. Slowly pull out the jammed paper.
  • Page 96 Close the feeder cover until you hear a click. • If the error message persists after you pull out the paper, the position of the paper sensor may be incorrect. Check the type of the paper loaded in the machine on the operator panel, and adjust the position of the paper sensor accordingly.

  • Page 97: Troubleshooting For Printing Results

    Troubleshooting for printing results List of troubles with printing results White streaks appear in the vertical Horizontal white streaks appear in the Printing is faint in the vertical direc- direction paper feed direction periodically tion Paper feed Paper feed Paper feed direction direction direction...

  • Page 98: White Streaks Appear In The Vertical Direction

    The light-shielding film of the Wipe the light-shielding film Replacing the image drum, image drum is dirty. with soft tissue paper. Pro330S User's Manual The image drum is not Please install the image drum Replacing the image drum, installed correctly.

  • Page 99: Printing Is Faint In The Vertical Direction

    The toner saving mode is In the menu, set [ADMIN Printing in the toner saving enabled. SETUP] - [PRINT SETUP] - mode, Pro330S User's Manual [TONER SAVE] to [OFF]. [Color] tab, Pro330S User's Alternatively, set [Toner save] Manual to [Off] in the [Color] tab of the printer driver.

  • Page 100: White Dots Or Lines Appear

    Possible causes Solution Reference The image drum is scratched. Please replace the image drum. Replacing the image drum, Pro330S User's Manual The paper transfer path or Clean the paper transfer path or Cleaning fuser unit is dirty due to fuser unit.

  • Page 101: Dots And Horizontal Streaks Appear In The Paper Feeding Direction Periodically

    Thick paper is used. Use thinner paper. Loading paper The temperature and Go to [MENUS] - [PRINT ADJUST] - Menu list, Pro330S User's humidity is not under [BG SETTING] on the operator Manual appropriate control. panel, and set a value ranging from -1 to -3.

  • Page 102: Edges Of Text Are Blurred

    Edges of text are blurred Possible causes Solution Reference The LED head is dirty. Wipe it with soft tissue paper. Cleaning the LED head The paper is moist. Replace with new paper. Loading paper The paper is not supported. Check the roll paper Applicable paper specifications and use the paper described in the roll paper...

  • Page 103: Specks Appear On Glossy Paper

    If the interval is Gently wipe it with soft tissue Replacing the image drum, approximately 63 mm, the paper. Pro330S User's Manual green tube of the image Replace the image drum if it is drum is scratched or dirty. damaged.

  • Page 104: The Entire Paper Is Printed In Black

    Possible causes Solution Reference The size is not reduced by Reduce the size by scale Keeping the page layout while scale according to the paper according to the paper size. printing by scale, Pro330S size. User's Manual - 104 -...

  • Page 105: The Color Of Images Does Not Come As Expected

    Open and close the top Parts identification, Pro330S corrected. cover. Alternatively, execute User's Manual [CALIBRATION] - [ADJUST Menu list, Pro330S User's REGISTRATION] from the menu. Manual [Replace mono barcode with Open the [Setup] tab in the printer Printing with barcode cyan] is turned on.

  • Page 106: The Accuracy Of Reading Barcode Is Low

    The color of barcode/2D code Disable the toner saving function Printing in the toner saving is light if it is enabled. mode, Pro330S User's Manual If the toner is low, replace the Replacing the toner cartridge, toner cartridge. Pro330S User's Manual...

  • Page 107: Output Position Shifts

    Output position shifts Reference Symptom Cause Solution page(s) The output position The gap between labels varies Labels with different gaps within one Page 59 of the front edge from label to label. roll cannot be used. Use labels with shifts. regular gaps within one roll.

  • Page 108: Paper Does Not Feed Well

    Paper does not feed well • If the problem is not solved using the following methods, contact the designated customer service center. Reference Symptom Cause Solution page(s) Paper jams occur This machine is tilted. Install it on a stable and flat surface. frequently.
  • Page 109 Reference Symptom Cause Solution page(s) Paper jams occur The paper used is discolored or Calibrate the sensor. Page 83 frequently. degraded over time. The reflectance of the black mark or the transmittance of the liner fluctuates wildly. Paper cannot be fed. The glue oozes out on the liner. Do not use the paper with glue Page 54 oozing out on the liner.

  • Page 110: Maintenance

    Maintenance Cleaning ................111 Cleaning the roll paper holder ..........112 Cleaning the main unit ............115...

  • Page 111: Cleaning

    Cleaning This section describes how to clean each part of this machine. Preparations Prepare the following items to clean each part of the machine. Name Usage A soft dry cloth It is used to clean the main unit, roll paper holder surface, roller surface, etc. A wiping solution (free of water) It is used as a solution to clean the paper guide, roller surface, etc.

  • Page 112: Cleaning The Roll Paper Holder

    Cleaning the roll paper holder This section describes how to clean each part of the roll paper holder. Cleaning the surface of the roll paper holder • Do not use chemicals or solvents like Benzene or thinner as they may damage plastic parts and coating. •...

  • Page 113: Cleaning The Inside Of The Roll Paper Holder

    Cleaning the inside of the roll paper holder Open the left cover on the front, and press and hold the power switch for approximately 1 second. After a while, the LED indicator of the «POWER» button will light off. After "SHUTTING DOWN. PLEASE WAIT/TURN OFF AUTOMATICALLY" appears on the operator panel, wait until the operator panel goes off.
  • Page 114 Remove the plates with flanges and the roll paper from the holder. Roll paper Plates with flanges Wipe off the dirt on the sides of the plate and flange with a soft cloth moistened with the wiping solution (free of water). Plate Plate Flange...

  • Page 115: Cleaning The Main Unit

    Cleaning the main unit This section describes how to clean each part of the main unit. Cleaning the surface of the main unit • Do not use chemicals or solvents like Benzene or thinner as they may damage plastic parts and coating. •...

  • Page 116: Cleaning The Paper Transfer Roller Of The Main Unit

    Cleaning the paper transfer roller of the main unit Take off your watch or bracelet. Open the left cover on the front, and press and hold the power switch for approximately 1 second. After a while, the LED indicator of the «POWER» button will light off. After "SHUTTING DOWN.
  • Page 117 Put your finger inside the recess on the top of the machine, and pull the lever up. Open the top cover until it stops. CAUTION Otherwise burns may be caused. Do not touch the fuser unit until it cools down because it is hot immediately after printing.
  • Page 118 Place the removed image drum on a flat surface and cover it with newspaper or the like to avoid direct light. Pull the belt unit out vertically by holding its handle (black). Put your fingers in the recess at both ends in the rear side of the machine and at the bottom center, and tilt the sensor lever towards you.
  • Page 119 Slide the blue lever (x2) inside the machine inward to unlock. Take the paper transfer roller out by holding its left and right knobs (white and black). Wipe the entire surface of the removed paper transfer roller with a cloth slightly moistened with water.
  • Page 120 Install the paper transfer roller back to the machine after cleaning. Install it properly while keeping it on the same side as the blue lock. Slide the blue lever (x2) inside the machine outward to lock the paper transfer roller. Lock the blue lock over the left handle so that the blue lock hangs over the black handle on the right side.
  • Page 121 Push the sensor lever into the main unit. Install it back to its original position. Install the belt unit back to the machine. Install the image drum back to the machine. - 121 -...
  • Page 122 Close the top cover. - 122 -...

  • Page 123: Cleaning The Paper Feed Roller Of The Main Unit

    Cleaning the paper feed roller of the main unit Take off your watch or bracelet. The back of the machine should be facing you. Place your finger under the gray lever on the left side and push it up to open the feeder cover.

  • Page 124: Cleaning The Paper Sensor

    Cleaning the paper sensor Take off your watch or bracelet. The back of the machine should be facing you. Place your finger under the gray lever on the left side and push it up to open the feeder cover. Check if any paper dust adheres to the lens of the paper sensor. Gently wipe the paper dust if any off with a soft dry cloth.

  • Page 125: Cleaning The Led Head

    Cleaning the LED head Clean the LED head when blurred or white streaks appear on the printing result or when the text is blurred. Clean the LED head when vertical white lines appear on the printing result or when edges of the text are blurred.
  • Page 126 Cover the image drum with newspaper to avoid direct light. Gently wipe the lens surface of the LED head (x 3) with soft tissue paper. Remove the newspaper etc. from the image drum and close the top cover. - 126 -...

  • Page 127: Cleaning The Fuser Unit

    Cleaning the fuser unit This section describes how to clean the fuser unit. This procedure cleans the inside of the fuser unit. In particular, when the width of the label is changed from "narrow" to "wide", traces of the paper width (paper dust, etc.) may cause streaks during printing. When the width of the label has changed, check the condition of the fuser unit, clean it if needed, and resume printing.
  • Page 128 Press « ∧ » or « ∨ » to display [DEMO PAGE], and then press «OK». Press « ∧ » or « ∨ » to display [CLEANING EXECUTE], and then press «OK». Cleaning printing will start. Repeat Steps 1-4 until no dirt adheres to the cleaning paper. Cleaning paper cannot be reused.

  • Page 129: Cleaning The Cutter Unit

    Cleaning the cutter unit Do not disassemble any parts other than those specified in this procedure. Otherwise malfunction may be caused. Routine maintenance For best results, please perform routine maintenance on your machine. Check the condition of the machine and clean it if necessary before and after each use. Cleaning the cutter blade When you cut the label paper, the glue from the label gradually accumulates on the cutter blade, which may cause cutting/transfer failure.
  • Page 130 Take off your watch or bracelet. Open the left cover on the front, and press and hold the power switch for approximately 1 second. After a while, the LED indicator of the «POWER» button will light off. After "SHUTTING DOWN. PLEASE WAIT/TURN OFF AUTOMATICALLY" appears on the operator panel, wait until the operator panel goes off.
  • Page 131 Remove the cutter unit. • A cutter blade is equipped for cutting roll paper inside the cutter unit. Do not push in touch the cutter blade with your hand. Otherwise injury may be caused. The back of the machine should be facing you. Place your finger under the gray lever on the left side and push it up to open the feeder cover.
  • Page 132 Push the lock lever of the cutter unit (upper) and remove the cutter unit (upper) from the feeder cover. Cutter unit (upper) Lift the lock lever of the cutter unit (lower), and remove the cutter unit (lower). Cutter unit (lower) Lever lock Lever lock - 132 -...
  • Page 133 Remove any paper left inside the each removed cutter unit with tweezers. Clean the cutter blade. „ Cleaning the stationary blade of the cutter unit (upper) Press the cleaning stick soaked with the wiping solution (free of water) against the straight blade (stationary blade) to remove the glue adhering to the blade.
  • Page 134 Install the cutter unit (upper/lower) in the roll paper holder. Check that the lock lever of the cutter unit (lower) is raised, and then install the cutter unit (lower). Tilt the lock levers at both ends of the cutter unit (lower). Lever lock Lever lock Lever lock...
  • Page 135 Insert the cutter unit (upper) by inserting its claw into the hole of the feeder cover. • Check the mounting orientation of the cutter unit (upper). Align the cutter unit (upper) with the yellow label attached onto the feeder cover. Close the feeder cover until you hear a click.

  • Page 136: Cleaning The Surface Of The Belt Unit

    Cleaning the surface of the belt unit • This procedure is applicable to cases when there are glue or paper residues on the belt unit. (You can check for any glue or paper residues by rotating the belt unit once.) •...
  • Page 137 Put your finger inside the recess on the top of the machine, and pull the lever up. Open the top cover until it stops. CAUTION Otherwise burns may be caused. Do not touch the fuser unit until it cools down because it is hot immediately after printing. Hold the blue handle, and pull out the image drum vertically.
  • Page 138 Place the removed image drum on a flat surface and cover it with newspaper or the like to avoid direct light. Pull the belt unit out vertically by holding its handle (black). Place the belt unit on a flat surface and wipe the surface of the belt unit with a soft cloth moistened with the wiping solution (free of water).
  • Page 139 Install the belt unit back to the machine. • After cleaning, check that the wiping solution (free of water) is completely dry, and then return the belt unit to the original position. The machine may be damaged if it operates before the wiping solution (free of water) is completely dry.
  • Page 140 EE8001-5120Z002 Rev3...

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