The Washer; Troubleshooting Tips; Before You Call For Service - GE GTWN5550DWW Owner's Manual

Before you call for service...

Troubleshooting Tips

Save time and money! Review the charts on the following pages,
or visit GEAppliances.com. You may not need to call for service.
WATER
Water level seems low
Water fills and drains
at the same time
Too many suds
Water temperature
seems incorrect
Water pumped out before
cycle is complete
Water won't drain
Washer pauses during
wash cycle
Washer pauses during
spin cycle
Washer does not fill
when lid is open
8
Possible Causes
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What To Do
Water may not cover the top level of the clothes.
This is normal for this high efficiency washer.
The drain stand pipe must be above 30".
Measure your detergent carefully. Use less soap if you have
soft water, a smaller load or a lightly soiled load.
Switch to HE detergent.
Try less detergent.
Use less detergent. Use less soap if you have soft water,
a smaller load or a lightly soiled load.
Switch to HE detergent.
Make sure hose connections are tight at faucets and
rubber washers are installed. Make sure end of drain hose
is correctly inserted in and secured to drain facility.
Check household plumbing. You may need to call
a plumber.
Make sure drain hose is fully seated in back of washer and
that the two retaining screws are fully seated.
Make sure drain hose does not make contact with the wall.
May cause excessive wear on the hose.
Tighten hoses at the faucets and turn the water off after each use.
Check condition of the fill hoses; they should be replaced
every 5 years.
New laundry detergents have been formulated to work
with cooler water temperatures without affecting wash
performance.
Turn both hot and cold faucets fully on and make sure
hoses are connected to correct faucets.
Turn off the water source and remove the water connection
hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect
the hoses and turn the water back on.
This is normal. PerfecTemp senses water temperature and
optimizes for best results. Cold water is added periodically
when hot is selected.
Make sure house water heater is delivering water at
120°F–140°F (48°C–60°C).
Reset cycle.
Straighten drain hose and make sure washer is not sitting on it.
Top of drain outlet should be less than 6 ft (1.8 m)
above floor.
This is normal. The washer alternates between agitate and
soak during these cycles to get your clothes cleaner with
less wear.
The washer may pause during the spin cycle to remove
soapy water more efficiently.
The lid must be closed for washer to fill or operate.