Troubleshooting; Technical Support - D-Link DSL-G2452GR Quick Installation Manual

TROUBLESHOOTING

Question 1. How do I reset the router to the factory
default settings?
You can restore the factory default settings via the hardware RESET button located on
the back panel of the router.
1. Use a small paperclip to activate the button; insert it into the hole (with the
device turned on), push, and hold for 10 seconds.
2. Release the button and wait until the router is rebooted (about a minute or two).
Then access the web-based interface (see the Default Settings section of the present
document) and configure all needed settings.
Question 2. What can I do if my router is not working
correctly?
Below are some steps applicable to the most common issues.
1. Check the LEDs on the front panel of the router. The following LEDs should be
solid or blinking green: POWER, INTERNET, LAN (corresponding to the
LAN ports of the router to which devices from the router's local area network are
connected), 2.4GHz and 5GHz (if the 2.4GHz or 5GHz wireless network
correspondingly is on and in use).
If you use Ethernet connection, the WAN LED should be blinking green.
•
If you use DSL connection, the DSL LED should be solid green.
•
2. Make sure that all cables are connected properly.
3. Power off the router for 20 seconds, then power it on again.
Question 3. Why am I unable to connect to the Internet?
Contact your ISP to make sure that the relevant service is available and that you use
correct connection settings.

TECHNICAL SUPPORT

You can find software updates and user documentation on our website.
D-Link provides its customers with free support within the product's warranty period.
Customers can contact the technical support group by phone or by e-mail/Internet.
FOR TELEPHONE NUMBERS AND ADDRESSES OF D-LINK OFFICES
WORLDWIDE VISIT
http://www.dlink.com