4. Troubleshooting
4-2-4. Network
<TV>
TV to Router "Failure"
Wired & Wireless MAC Address
•
√
No Wired MAC Address
√
No Wireless MAC Address
√
If operating voltages are OK but signal missing.
•
Replace WiFi Module (WiFi/Bluetooth Module).
security passcode
•
Proper
√
Check Wi-Fi signal strength at TV (use WiFi Analyzer or similar App).
•
Try another source (Hot spot or Test Router).
√
Check related Bulletins.
√
Check
Factory Mode
Router to Network "Failure"
•
Instruct the customer the TV has proper connection to the router and is likely OK.
√
Check other devices using network are OK. If they test OK this does not mean the TV should be working.
•
Try another source (Hotspot) to test/show TV Network operation.
4-12
Check
Network Status
in Customer Support Menu.
: Replace Main Board.
: Module cabling & voltages from Main Board.
→
SVC
→
Info
→
WiFi Error Count
Check
Network Status (TV
<Router>
(TV
Router
(replace module for high error counts).
Router
Internet)
<Internet>
)
Internet