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MAINTENANCE OF THE MACHINE
WARNING: Before dusting or cleaning, turn the power switch off and disconnect the power
adapter from the machine. It is very important to clean all the sensors in the machine with a soft
brush to avoid any paper particles or dust from sticking to the light transmitter or the light-receiver
sensors. It is important to clean the inside of the machine occasionally. Unplug the machine and lift
the top cover to gain access to the interior.
If necessary, the glass surfaces of the detectors may be wiped with a soft cloth damped with
alcohol.
To get the best results out of your bill counter, Royal Sovereign recommends using Royal
Sovereign Cleaning Cards (RBC-CLN) to remove dirt, dust, oils, and other contaminates from bill
counters. With the machine on, simply run the cleaning card through the machine like a bill. (Note:
You may need to adjust the bill thickness adjuster as a cleaning card is thicker than a banknote.
After using a cleaning card, return the bill thickness adjuster to the previous setting). This cleaning
card will run through and clean the sensors of dirt and other contaminates. Cleaning cards are
recommended to be used after every 100 cycles.
TROUBLESHOOTING
Problem/Issue
Bill Counter does not stop or start normally
Counting Error
A
Bills get damaged/Bill counter runs slow
Bills eject from the bill counter
E
Reason
Feeding sensor may be dusty
Bill counter belt may bee too tight
or loose
Counting Sensor may be
coverered in dust
D
Feeding wheel may be worn out
C
B
Hopper Tension is too tight
Hopper Tension is too loose
Solution
Carfeully clean feeding area with
soft brush
Adjust belt accordingly
Carefullly clean hopper with soft
brush
Contact customer service
To loosen the tension, turn the
adjustment screw counter
clockwise.
Repeat bill counting
and adjust if the problem continues
To tighten the tension, turn the
adjustment screw clockwise.
Repeat bill counting and adjust if
the problem continues
10
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