Nortel P0607273 03 Manual
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Nortel P0607273 03 Manual

Nortel P0607273 03 Manual

Business communications manager msc fru replacement process
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Business Communications Manager
MSC FRU replacement process
P0607273 03
Addendum contents
The procedures in this document replace the procedures in your Business Communications
Manager (BCM) installation and maintenance guide to remove, replace, and configure the
media services card (MSC) field replaceable unit (FRU). These procedures help you correctly
set up the system to receive a new MSC and to download the correct operating files from the
system hard disk.
The procedures to prepare the system for maintenance, and to remove and replace the base
function tray, are the same procedures as found in your installation and maintenance guide.
Warning: Only qualified personnel must perform these procedures. Failure to
follow these steps in sequence to replace an MSC results in an inoperable system.
Ensure that all procedures performed on the hardware occur in a static safe
environment.
Equipment note: BCM200/BCM400
Most internal diagrams in this document show the BCM200 hardware configuration. The
BCM400 base function tray is the same. One exception is that the BCM400 MSC has space for
four processor expansion cards (PECs), whereas the BCM200 supports a maximum of two.
The procedure to remove and replace the tray and the MSC is the same for both models. Any
differences are noted where appropriate,
This addendum contains the following sections. Ensure that you follow each section in
sequence.
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  • Page 1: Table Of Contents

    Business Communications Manager MSC FRU replacement process P0607273 03 The procedures in this document replace the procedures in your Business Communications Manager (BCM) installation and maintenance guide to remove, replace, and configure the media services card (MSC) field replaceable unit (FRU). These procedures help you correctly set up the system to receive a new MSC and to download the correct operating files from the system hard disk.

  • Page 2: Process Map: Installing A New Media Services Card For Bcm 3.X

    2 MSC FRU replacement process Process Map: Installing a new media services card for BCM 3.x Warning: Protect the hardware components against damage from electrostatic discharge. Always wear a ground wrist strap while you handle components. Always place the components in static-safe containers. Ensure that you follow all electrical safety procedures when you perform this operation.

  • Page 3: Process Map: Installing A New Media Services Card For Bcm 4.0

    MSC FRU replacement process 3 Process Map: Installing a new media services card for BCM 4.0 Warning: Protect the hardware components against damage from electrostatic discharge. Always wear a ground wrist strap while you handle components. Always place the components in static-safe containers. Ensure that you follow all electrical safety procedures you perform this operation.

  • Page 4: Before You Start

    4 MSC FRU replacement process Before you start The following list contains items you need to know or tasks you need to perform before and after the MSC replacement procedure to ensure the integrity of your system. Before you start the procedure •...

  • Page 5: Preparing The System For Maintenance

    • Discover the new MSC system ID, and generate the keycodes for the optional applications installed on your system. For information about how to generate keycodes, go to Nortel Keycodes Retrieval system (KRS) http://www.nortel.com/servsup/krs. A. Preparing the system for maintenance If you continue to have access to the telephony data, then use BRU to create a current system backup.
  • Page 6 6 MSC FRU replacement process Grasp the base function tray latches and partially remove the base function tray from the platform base chassis. (Figure 1, #3) Warning: Do not exert force on the DS30 cables or connectors. Figure 1 Remove the base function tray Figure 2 shows the position of the base function tray in a BCM400.
  • Page 7 MSC FRU replacement process 7 Carefully remove the base function tray from the platform base chassis to prevent damage to the cables and connectors. Place the base function tray on a flat, clean, and static-safe surface. Remove the base function tray bezel: Unfasten the bezel screws from the base function tray face.

  • Page 8: Removing The Msc

    8 MSC FRU replacement process C. Removing the MSC This procedure describes how to safely remove the existing MSC from the base function tray. Warning: Always wear a grounded wrist strap while you handle components. Always place the components in static-free containers. Remove the two chassis mounting screws that secure the MSC to the chassis extension of the base function tray at the rear of the MSC (Figure...

  • Page 9: Performing Service Configuration Commands

    Type 7 (Command line), and press <Enter>. After the [<systemname>]C:\TEMP> prompt, type the following, the press <Enter>: After the f: prompt, type the following, and then press <Enter>: cd f:\program files\nortel networks\voice platform b Type the following, and then press <Enter>: mscoff.bat A number of ChangeServiceConfig actions occur.

  • Page 10: Installing The New Msc

    10 MSC FRU replacement process Type 8 (Restart the system), and then press <Enter>. At the restart [A, R] prompt, type R, and then press <Enter>. The system indicates that it is shutting down. After the system shuts down (about 30 seconds), remove the BCM AC power connector from the AC outlet. 10 Remove the base function tray, as described in “B.

  • Page 11: Replacing The Base Function Tray

    MSC FRU replacement process 11 Ensure the lancet tab on the MSC PCI bracket aligns correctly with the lancet slot on the base function tray chassis. Install the two chassis mounting screws at the rear of the MSC. See Figure Figure 6 MSC chassis mounting screws Next Step: You are ready to restore the base function tray to the platform base chassis and restore power to the system.
  • Page 12 12 MSC FRU replacement process Figure 7 Install the WAN card Position the PCI cover plate on the front of the base function tray so that the base function tray and cover plate screw holes align. (Figure Position the locking screw in the PCI cover plate. Tighten the locking screw until the plate is firmly in place. Replace the base function tray bezel and reinstall the two screws that hold it in place.

  • Page 13: Uploading The Msc Software For Bcm

    MSC FRU replacement process 13 Install the base function tray latch screws. (Figure Figure 9 Install the base function tray screws Insert all connectors in the correct locations on the front of the base function tray. 10 Connect the AC cord from the BCM hardware to the AC power outlet. The LEDs on the front of the base unit flash upon startup.
  • Page 14 14 MSC FRU replacement process The Platform Initialization Menu appears. Type 2 (MSC Upload Menu), and press <Enter>. The MSC Installation Menu appears. Go to step Type 1, and press <Enter>. Figure 10 BCM 3.0 Main Menu Figure 11 BCM 3.5 to BCM 3.7 Main Menu The Platform Initialization Menu displays the list of core software options in the Platform initialization menu.
  • Page 15 MSC FRU replacement process 15 Enter the number for the core software option appropriate to your region, and then press <Enter>. Figure 12 BCM 3.0 Figure 13 BCM 3.5 Figure 14 BCM 3.7 The upload takes approximately 5 minutes. When you are prompted, press a key on your keyboard. You return to the Platform Initialization Menu.

  • Page 16: Loading The Msc Software For Bcm

    16 MSC FRU replacement process 11 Type 2, and press <Enter> to select Set service startup to Auto. 12 After you finish the change, type M, and then press <Enter>. You return to the Main Menu. 13 Type 8 (Restart System), and then press <Enter>. 14 At the restart [A, R] prompt, type R, and then press <Enter>.

  • Page 17: Restoring The System To Operation

    ID of the new MSC, which is found in Unified Manager under System > Licensing or in Element Manager under Configuration > System > Keycodes. b Go to the Nortel Keycode Retrieval System (KRS) Web site (http://www.nortel.com/servsup/krs) and follow the instructions to regenerate keycodes.
  • Page 18 18 MSC FRU replacement process • Backing up BCM settings for BCM 4.0 on page 20 • Restoring BCM settings for BCM 4.0 on page 25 Starting BRU for BCM 3.x To start the BRU, launch your Web browser. Note: You must use Microsoft Internet Explorer 5.01 or later to use the Backup and Restore Utility.
  • Page 19 MSC FRU replacement process 19 10 In the Report File Name box, type a report name for this backup. This report contains the results of the backup and is stored in the same folder as the backup. 11 Click Next. 12 When the backup finishes, a dialog box appears.
  • Page 20 • SFTP sever To perform an immediate backup to the BCM Warning: Nortel recommends that you do not back up to the BCM when you perform maintenance on the BCM. In the task panel, click the Administration tab. Open the Backup and Restore folder, and then click Backup.
  • Page 21 MSC FRU replacement process 21 Click Backup. The Backup window appears. In the Optional Components table, select or clear the check box for each component to include or exclude from the backup. Click OK. A warning window appears. Click Yes to proceed. A progress window appears.
  • Page 22 22 MSC FRU replacement process In the Optional Components table, select or clear the check box for each component to include or exclude from the backup. Click OK, A warning message appears. Click Yes to proceed. A progress window appears. When the backup preparation is complete, the Save window appears. Specify the directory and enter a file name with a .tar extension (for example, backup2.tar) in the File Name field so that you can open the file with a utility such as WinZip.
  • Page 23 MSC FRU replacement process 23 Note: When you backup to a network folder hosted in a computer that runs Windows 98 SE, you cannot specify an IP address in the folder name. You must specify the computer name in the network folder name. For example, enter \\<computer>\<resource>.
  • Page 24 24 MSC FRU replacement process Configure the FTP Server attributes. Table 2 Configure FTP Server attributes Attribute Action FTP Server Enter the host name or IP address of the FTP server. User Name Enter the user name associated with the FTP server. Password Enter the password associated with the FTP server.
  • Page 25 MSC FRU replacement process 25 Restoring BCM settings for BCM 4.0 Restoring data You can restore data from the following storage locations: • • My computer • network folder • USB storage device • FTP server • SFTP sever To restore data from the BCM In the task panel, click the Administration tab.
  • Page 26 26 MSC FRU replacement process Click OK. To restore data from your personal computer In the task panel, click the Administration tab. Open the Backup and Restore folder, and then click Restore. The Restore panel appears. In the Restore From selection field, select My Computer. Click Restore.
  • Page 27 MSC FRU replacement process 27 Configure the Restore from Network Folder attributes. Table 4 Configure Restore from Network Folder attributes Attribute Action Network Folder Enter the host name or IP address of the network folder and resource name. For example, \\<server>\<resource>. User Name Enter the user name associated with the network folder.
  • Page 28 28 MSC FRU replacement process Click Yes to proceed. A progress window appears. When the operation is complete, the Restore Complete window appears. Click OK. To restore data from an FTP server In the task panel, click the Administration tab. Open the Backup and Restore folder, and then click Restore.
  • Page 29 Click Yes to proceed. A progress window appears. When the operation is complete, the Restore Complete window appears. Click OK. 1-800-4 NORTEL www.nortel.com January 2007 Document Number: NN40010-315 01.01 CPC: P0607273 03 Printed in Canada Media Services Card replacement NN40010-315...
  • Page 30 30 MSC FRU replacement process NN40010-315 Media Services Card replacement...

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