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TECHNICAL SUPPORT (FAQ)
Q & A FOR GENERAL PROBLEMS
PROBLEM & QUESTION
Power LED is not on
No Plug & Play
Picture is dim, too bright or
fuzzy
Picture bounces or a wave
pattern is present in the
picture
The power LED is ON
(orange) but there's no
video or no picture.
Missing one of the primary
colors (RED, GREEN, or
BLUE)
Screen image is not
centered or sized properly.
Picture has color defects
(white does not look white)
The screen resolution
needs to be adjusted
POSSIBLE SOLUTION
Check if the Power Switch is in the ON position
Power Cord should be connected
Check if the PC system is Plug & Play compatible
Check if the Video Card is Plug & Play compatible
Check if any plug pins on the D-Sub or DVI-D
connectors are bent
Adjust the clock, phase or Contrast and Brightness
Controls.
Move away electrical devices that may cause
electrical interference.
Computer Power Switch should be in the ON position.
Computer Video Card should be snugly seated in its
slot
Make sure monitor's video cable is properly
connected to the computer.
Inspect monitor's video cable and make sure none of
the pins are bent.
Make sure computer is operational by hitting the
CAPS LOCK key on the keyboard while observing the
CAPS LOCK LED. The LED should either turn ON or
OFF after hitting the CAPS LOCK key.
Inspect the monitor's video cable and make sure that
none of the pins are bent.
Adjust pixel frequency CLOCK and PHASE or press
hot-key (i Button)
Adjust RGB color or select color temperature
Use win 2000/ME/XP Right click anywhere on
desktop and select Properties>Settings>Screen
Resolution. Use the silder to adjust the reslution and
click Apply
19
User's Manual
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