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Registration and Safety Notices
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Although child restraints are tested, evaluated, and certified by
the manufacturer and tested by Transport Canada, it is possible
that a safety-related problem may be found. If there is ever a
safety issue with your child restraint, we use registration
information to reach owners.
Example of model number, manufacture date, and line code.
If you don't have the card or if your address
changes, you will find the model number,
manufacture date, and line code on the label
located on the side of the shell.
There are three additional ways to register your information:
Online:
www.djgusa.com/registration/carseat/can
Telephone:
1-800-544-1108
Mail:
Send your name, address and your child
restraint's model number, manufacture
date, line code, and date of purchase to:
Dorel Juvenile Canada
Consumer Care Department
2855 Argentia Road, Unit 4
Mississauga, ON L5N 8G6
Please do not send in your registration card if you have registered
your child restraint online. For information on safety-related problems,
you can also call Transport Canada's Road Safety Dept. at: 1-800-
333-0371.
Warranty
Dorel Juvenile Group, Inc. (DJG) warrants this product to the
original retail purchaser as follows:
This product is warranted against defective materials or workmanship
for one year from the date of original purchase. An original receipt is
required to validate your warranty. DJG will, at its option, provide
replacement parts or replace this product. DJG reserves the right to
substitute if the part or model has been discontinued.
To make a claim under this warranty, please contact our Consumer Care
Department by phone: 1-800-544-1108; text: 1-812-652-2525; or chat
with us: www.safety1st.com.
Our hours of operation are from 8:00 a.m. to 6:00 p.m. EST Monday
through Thursday and from 8:00 a.m. to 4:30 p.m. on Friday.
Proof of purchase is required and shipping charges are the
responsibility of the consumer.
Warranty Limitations: This warranty does not include damages which
arise from misuse or abuse of this product.
Limitation of Damages: The warranty and remedies as set forth are
exclusive and in lieu of all others, oral or written, expressed or implied.
In no event will DJG or the dealer selling this product be liable to you for
any damages, including incidental or consequential damages, arising
out of the use or inability to use this product.
Troubleshooting
1. If the child restraint buckle or harness release lever sticks or
you cannot get the straps tight enough around child:
DO NOT LUBRICATE. Check around lever and retractor for dropped
food, sticky spilled drinks, dirt, leaves, etc. Clean with warm water
and/or remove object with tweezers. If you cannot get the harness to
adjust and remain tight with the buckle securely locked, do not use
the child restraint.
2. If your harness twists:
Straighten the harness each time you put your child in the child
restraint to help prevent twisting. Lock the buckle and tighten harness
so it will be ready for next use.
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