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Troubleshooting
Symptoms
1. Poor flush.
2. No flush.
3. The fill valve
turns on/off by
itself without
the toilet being
flushed, or it
runs, allowing
water to enter
the tank.
4. Tank takes
excessive time
to fill.
5. There is excessive
noise when the
tank is filling.
6. Trip arm strikes
tank lid underside.
Kohler Co.
Recommended Action
A. Adjust the tank water level to match the waterline.
B. Fully open the water supply shut-off valve.
C. Clear obstructions from the trapway, jet, or bowl rim
holes.
D. Clear obstructions from the waste line.
A. Reconnect the flapper chain to the trip lever or flush
valve.
B. Adjust the flapper chain assembly to remove
excessive slack.
A. Adjust the flapper chain for proper slack so the
flapper closes.
B. Clean or replace the flapper if it is worn, dirty, or
misaligned with the opening.
C. Clean the area around the opening to allow the
flapper to seal.
D. Adjust the tank water level if it is too high.
E. Replace the fill valve if the valve float sinks.
A. Fully open the water supply shut-off valve.
B. Check the flexible supply line (if applicable) for
a kink. Remove the kink.
C. Clean the valve inlet, valve head, or supply line.
Flush the lines.
A. Partially close the water supply shut-off valve if the
water pressure to the toilet is too high. Check the
toilet performance following any such adjustment.
B. Remove dirt or obstructions from the valve head.
Flush the lines.
A. Adjust flush ball chain assembly to remove excessive
slack.
B. Adjust trip arm bracket and flange so they are parallel
with tank top.
9
1224993-X2-A
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