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15.1 Alarm Codes and Possible failures
The appliance does not start or it stops during operation. First try to
find a solution to the problem (refer to the tables).
WARNING!
Deactivate the appliance before carrying out any
check.
With some problems, the acoustic signals operate. The red indicator
of the button Start/Pause flashes and one of the phase indicators
comes on, to show an alarm code:
Problem
The appliance does
not fill with water
properly.
The appliance does
not drain the water.
The appliance door
is open or not closed
correctly.
The indicator of button Start/Pause flashes in red 11 times and 1 (or 2 or 3) time(s) in
yellow: the mains supply is unstable. Wait until mains supply is stable.
In case of different problem with the washing machine check the
table below for possible solutions.
Possible solution
• Make sure that the water tap is open.
• Make sure that the pressure of the water supply is not too
low. For this information, contact your local water authority.
• Make sure that the water tap is not clogged.
• Make sure that the inlet hose has no kinks, damages or
bends.
• Make sure that the connection of the water inlet hose is
correct.
• This problem may be caused by the filter of the inlet hose
or by the clogged drain circuit. Please contact the Author‐
ised Service Centre.
• Make sure that the filter of the inlet hose and the filter of
the valve are not clogged. Refer to 'Care and cleaning'.
• Make sure that the sink spigot is not clogged.
• Make sure that the drain hose has no kinks or bends.
• This problem may be caused by the clogged drain circuit.
Please contact the Authorised Service Centre.
• Make sure that the connection of the drain hose is correct.
• Set the drain programme if you set a programme without
drain phase.
• Set the drain programme if you set an option which ends
with water in the tub.
• Make sure that the door is properly closed.
ENGLISH
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