HP Brio 7100 User Manual page 41

changed your system files during in-
new hardware or soft-
stallation. This may prevent other soft-
ware?
ware from working properly.
• Compatibility problems sometimes oc-
cur when installing equipment of dif-
N
ferent generations.
HP Brio PC "hung"
• PC seems frozen
• programs do not re- Possible Cause:
spond
• Your operating system detect-
• PC stays inactive and
ed that your program made
cannot be woken up an illegal operation.
Error Messages
• General Protection
Fault
• Invalid Page Fault
Possible Cause:
PC Behaves Strangely
• Your HP Brio PC might
• Very slow
• Garbage messages have been infected by a
virus.
Possible Causes:
• Your HP Brio PC might
PC Does not Start at All have detected that a power
• Series of beeps shortage has occurred.
• No noise — from fan, • Your system board or pow-
etc. er supply may be defective
Quick Troubleshooting Tree
— to be used when your HP Brio PC is not accessible or does not
• Call your 3rd party manufacturer or look at their web site to get support in-
formation on installation. A more recent version of the product may solve
the problem.
• Search our web site for compatibility information:
http://www.hp.com/go/brio
Try to close your program.
Press the CTRL, ALT and DEL
Problem
keys at the same time to re-
Solved?
start your HP Brio PC.
Run the antivirus utilities on the
HP Product Recovery CD-ROM
Check the you have installed your HP
Brio PC correctly (cable connections,
etc.)
Hold down the on/off button on the front of
your HP Brio PC for 4 seconds (to shut it
down). Restart your HP Brio PC.
Y
Does your HP
Run Hardware Diagnostics from the
Brio PC restart?
HP Product Recovery CD-ROM
N
Hold down the
on/off button on
the front of your
HP Brio PC for 4
N
seconds (to shut
it down). Restart
your HP Brio PC.
Problem
Solved?
N
Use the HP Product Recovery
CD-ROM to restore your sys-
tem
Problem
Solved?
N