Samsung The Frame QE43LS03TA User Manual page 37

The TV settings are lost after 5 minutes.
• The TV is in the Retail Mode. Change the Usage Mode in the General Menu to Home Mode
( > Settings > General > System Manager > Usage Mode > Home Mode).
Intermittent Wi-Fi
• Make sure the TV has a network connection (
Network Status).
• Make sure the Wi-Fi password is entered correctly.
• Check the distance between the TV and the modem or access point. The distance should
not exceed 15.2 m.
• Reduce interference by not using or turning off wireless devices. Also, verify that there are
no obstacles between the TV and the modem or access point. (The Wi-Fi strength can be
decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
Single story
• Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to
re-register the MAC addresses of your modem or access point and the TV.
Video Apps problems (Youtube etc)
• Change the DNS to 8.8.8.8. Select
IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
• Reset by selecting
Hub.
Multi story
> Settings > General > Network > Network Status >
> Settings > Support > Device Care > Self Diagnosis > Reset Smart
> Settings > General > Network >
Wireless access point
Wireless repeater
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