Table of Contents
Advertisement
7.2 SmartControl Premium FAQs
Q1. I change the monitor on a PC to a different
one and the SmartControl Premium
becomes un-usable, what do I do?
Ans.: Restart your PC and see if SmartControl
Premium can work. Otherwise, you will
need to remove and re-install SmartControl
Premium to ensure proper driver is installed.
Q2. The SmartControl Premium functions
worked well before, but it does not work
anymore, what can I do?
Ans.: If the following actions were executed, the
monitor driver may need to be
re-installed.
•
Changed video graphic adapter to another
one
•
Updated video driver
•
Activities on OS, such as service pack or
patch
•
Run Windows Update and updated monitor
and/or video driver
• Windows was booted with the monitor
power off or disconnected.
To find out, please right click My Computer
and click on Properties->Hardware->
Device Manager.
If you see "Plug and Play Monitor"
shows under Monitor, then you need to
re-install. Simply remove SmartControl
Premium and re-install it.
Q3. After installing SmartControl Premium,
when clicking on SmartControl Premium
tab, nothing shows up after a while or a
failure message shows, what happened?
Ans.: It might be your graphic adaptor is not
compatible with the SmartControl Premium.
If your graphic adaptor is one of the above
mentioned brands, try to download the
most updated graphic adaptor ponding
companies' web site. Install the driver.
Remove SmartControl Premium, and re-
install it once more.If it is still not working,
we are sorry that the graphic adaptor is not
supported. Please visit Philips website and
check if an updated SmartControl Premium
driver is available.
Q4. When I click on Product Information,
only partial information is shown, what
happened?
Ans.: It might be your graphic card adaptor driver
is not the most updated version which fully
supporting DDC/CI interface. Please try to
download the most updated graphic adaptor
driver from corresponding companies' web
site. Install the driver. Remove SmartControl
Premium and re-install it once more.
Q5. I forgot my PIN for Theft Deterrence
Function. How can I do?
Ans.: Philips Service center has a right to ask for
legitimate identification and authorization, in order
to establish ownership of the monitor.
46
Advertisement
Table of Contents
