Samsung JU6700 Series E-Manual page 6

Troubleshooting
Getting Support
129 Getting support through Remote Management
130 Finding the contact information for service
130 Requesting service
There Is a Problem with the Picture
131 Testing the picture
I Can't Hear the Sound Clearly
133 Testing the sound
I Can't See 3D Images Clearly
134 Testing 3D picture quality
There Is a Problem with the Broadcast
My Computer Won't Connect
The TV Won't Connect to the Internet
The Schedule Recording/Timeshift Function Isn't
Working
Anynet+ (HDMI-CEC) Isn't Working
I Have Trouble Launching/Using Apps
My File Won't Play
I Want to Reset the TV
Other Issues
Precautions and Notes
Before Using the Recording and Timeshift Functions
140 Before using the recording and schedule recording
functions
141 Before using the timeshift function
Read Before Using 3D Mode
142 3D precautions
Supported Resolutions for 3D Modes
Supported Resolutions for each of UHD Input Signals
146 If HDMI UHD Color is set to Off
146 If HDMI UHD Color is set to On
S Recommendation disclaimer
147 S Recommendation with voice interaction
147 S Recommendation
Read Before Using Voice, Motion, or Face Recognition
148 Precautions for voice, motion, and face recognition
149 Requirements for using voice, motion, or face recognition
Read Before Using Apps
Read Before Using the Web Browser
Read Before Playing Photo, Video, or Music Files
153 Limitations on use of photo, video, and music files
154 Supported external subtitles
154 Supported internal subtitles
155 Supported image formats and resolutions
155 Supported music formats and codecs
156 Supported video codecs
Read After Installing the TV
158 Picture sizes and input signals
158 Installing an anti-theft lock
159 Read before setting up a wireless Internet connection
Read Before Connecting a Computer (Supported
Resolutions)
160 IBM
160 MAC
161 VESA DMT
Supported Resolutions for Video Signals
162 CEA-861
Read Before Using Bluetooth Devices
163 Restrictions on using Bluetooth
License
Glossary