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Troubleshooting
Related Manuals for HP OmniBook 510
Summary of Contents for HP OmniBook 510
- Page 1 HP Notebook PC Startup Guide...
- Page 2 Celeron™ and SpeedStep™ are U.S. trademarks of Intel Corporation. TrackPoint™ is a U.S. trademark of International Business Machines. Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated. Hewlett-Packard Company HP Notebook Customer Care 1000 NE Circle Blvd., MS 425E Corvallis, OR 97330, U.S.A. Startup Guide...
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Page 3: Important Safety Information
UNLESS OTHERWISE STATED BELOW, THIS HP SOFTWARE LICENSE AGREEMENT SHALL GOVERN THE USE OF ALL SOFTWARE THAT IS PROVIDED TO YOU AS PART OF THE HP PRODUCT AND SHALL SUPERSEDE ANY OTHER SOFTWARE WARRANTY STATEMENT THAT MAY BE INCLUDED IN THIS HP PRODUCT OR MAY BE FOUND ONLINE. - Page 4 COPIES AND ADAPTATIONS. Customer may make copies or adaptations of the software a) for archival purposes or (b) when copying or adaptation is an essential step in the use of the software with an HP product so long as the copies and adaptations are used in no other manner.
- Page 5 U.S. GOVERNMENT RESTRICTED RIGHTS. Use, duplication, or disclosure is subject to HP standard commercial license terms and for non-DOD Departments and Agencies of the U.S. Government, the restrictions set forth in FAR 52.227-19(c)(1-2) (June 1987) Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA 94304 U.S.A. Copyright (c) 2000 Hewlett-Packard Company.
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Page 7: Table Of Contents
Contents Getting Started with Your HP Notebook...9 Taking Inventory ...10 What’s in the Box? ...10 To find more information ...11 Identifying Parts of the Computer ...12 Front View ...12 Back View ...13 Bottom View...14 Status Lights ...15 Expansion Base - Front...17 Expansion Base - Back ...18... - Page 8 HP Support and Service ...63 Getting Assistance for Your Computer ...64 To get help from the web...64 To contact HP for support or service...65 To receive repair service...67 To prepare your computer for shipment ...68 Hewlett-Packard Limited Warranty Statement ...69 Reference Information...71...
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Page 9: Getting Started With Your Hp Notebook
Getting Started with Your HP Notebook Startup Guide... -
Page 10: Taking Inventory
• Microsoft Windows manual. • Multimedia expansion base and plug-in drive module (certain models only). • Phone cord (modem models only). In addition, your HP notebook includes preinstalled software. (The exact software installed depends on your particular notebook model.) Startup Guide... -
Page 11: To Find More Information
The full Reference Guide is shipped on the computer’s hard drive, and provides a Guide complete source for operating and maintaining the computer. Look in the online HP Library, or on the Recovery CD in \hp\Library. For Windows XP, the HP Library is in the Help and Support Center. Online HP Notes For late-breaking information available after the manuals were completed, see the HP Notes in the online HP Library, or on the Recovery CD in \hp\Library. -
Page 12: Identifying Parts Of The Computer
Getting Started with Your HP Notebook Identifying Parts of the Computer Identifying Parts of the Computer Front View 1. Wireless on-off button and indicator light (on certain models). 2. Left and right One-Touch buttons (programmable). 3. Sleep button. Suspends and resumes operation. -
Page 13: Back View
18. Universal serial bus ports (USB). 19. Infrared port. 20. External monitor port. 21. Modem port (on certain models). Getting Started with Your HP Notebook Identifying Parts of the Computer 22. LAN port. 23. AC adapter jack. 24. Kensington lock slot (security connector). -
Page 14: Bottom View
Getting Started with Your HP Notebook Identifying Parts of the Computer Bottom View 26. Hard disk drive retaining screw. 27. RAM cover. 28. Docking port. Startup Guide 29. Main battery. 30. Main battery latch. -
Page 15: Status Lights
• Amber: the AC adapter is connected and the battery is charging. • Blinking: the AC adapter is connected and the battery is missing or has a fault. • Off: the AC adapter is not connected. Getting Started with Your HP Notebook Identifying Parts of the Computer Startup Guide... - Page 16 Getting Started with Your HP Notebook Identifying Parts of the Computer The keyboard status lights, located above the keyboard, indicate the states of the keyboard locks. 1. Caps Lock. Caps Lock is active. 2. Num Lock. Num Lock is active (Fn+F9). (The Keypad Lock must also be on to use the embedded keypad.)
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Page 17: Expansion Base - Front
DVD drive, floppy disk drive, secondary battery, or other plug-in module. 6. CD status light. 7. CD player power button. Getting Started with Your HP Notebook Identifying Parts of the Computer 8. CD player controls: previous track, play/pause, stop, next track, volume. -
Page 18: Expansion Base - Back
Getting Started with Your HP Notebook Identifying Parts of the Computer Expansion Base - Back 15. Universal serial bus ports (USB). 16. S-video (TV out) port. 17. Serial port (COM1). 18. Parallel port (LPT1). Use this port for a parallel printer or other parallel device. -
Page 19: Setting Up Your Computer
Improper use of keyboards and other input devices has been associated with ergonomic injury. For information about reducing your risk, see Working in Comfort in the online HP Library, or visit our ergonomics web site, www.hp.com/ergo. For a summary about working with a notebook computer, see “Working in Comfort with a Notebook PC”... - Page 20 Getting Started with Your HP Notebook Setting Up Your Computer 2. Insert the front end of the battery into the battery compartment on the bottom of the computer, then press the back end in until it clicks into place. To remove the battery 1.
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Page 21: Step 2: Connect Ac Power
Step 2: Connect AC power CAUTION Use only the HP AC adapter included with your computer (or other approved adapter). Using any other AC adapter could damage the computer and may void your warranty (see the warranty statement in this manual). -
Page 22: Step 3: Connect A Phone Line
Getting Started with Your HP Notebook Setting Up Your Computer Step 3: Connect a phone line If your computer does not include a built-in modem, you can skip this step. Also, if you prefer, you can instead connect to a PC Card modem or an external modem. -
Page 23: Step 4: Turn On The Computer
Modem Options, then click Edit on the Dialing Rules tab. • Windows XP: click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options, then click Edit on the Dialing Rules tab. Getting Started with Your HP Notebook Setting Up Your Computer Startup Guide... -
Page 24: Step 6: Register Your Notebook
You can register while setting up Windows, or later in any of three ways: by modem, by phone, or by fax. For some countries and models, an HP notebook registration icon is available on the desktop. By modem If your computer does not have a built-in modem, you can register after you set up a PC Card modem or an external modem—or you can register by phone or fax. -
Page 25: What To Do Next
CD in the drive. Follow the instructions displayed—run Setup on the CD if it doesn’t run automatically. See the online Reference Guide to learn more about using and maintaining your computer—click Start, Programs, HP Library (Windows 98 or 2000) or Start, Help and Support, HP Library (Windows XP). To connect to the Internet If your computer has a modem (built-in, PC Card, or external), LAN port, or wireless LAN, you can use it to connect to the Internet. -
Page 26: To Connect The Floppy Disk Drive
Getting Started with Your HP Notebook Setting Up Your Computer To connect the floppy disk drive If you don’t have an expansion base, you can connect the floppy disk drive to a USB port. • Connect the F2101A USB floppy cable directly to the floppy drive and to the USB port. -
Page 27: Basic Operation
Basic Operation Startup Guide... -
Page 28: Operating Your Computer
Basic Operation Operating Your Computer Operating Your Computer You can start and stop your computer using its blue sleep button. However, at certain times you may want to use other methods to start or stop the computer—depending on power considerations, types of active connections, and start-up time. For information on caring for and protecting your computer, see “Operating Your Computer”... -
Page 29: To Reset The Computer
To reset the computer Occasionally, you may find that Windows or the computer has stopped responding, and will not let you turn the computer off. If this happens, try the following in the order listed. • If possible, shut down Windows: Windows 98 or 2000: press CTRL+ALT+DEL, click Shut Down, and press the blue sleep button to restart. -
Page 30: To Change The Boot Device
(NIC). 1. Click Start, Shut Down (or Turn Off Computer), Restart. 2. When the HP logo appears, press ESC to display the Boot menu. 3. Use the arrow keys to select the boot device, and press ENTER. - Page 31 You can use Mouse in Control Panel to customize the operation of your computer’s pointing stick: you can change the left, right, and scroll button actions, double-click speed, pointer speed, and more. Moving and selecting 1. Place your hands in a normal typing position. 2.
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Page 32: To Use The Fn Hot Keys
Basic Operation Operating Your Computer To use the Fn hot keys The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press the appropriate second key, then release both keys. -
Page 33: Working In Comfort With A Notebook Pc
The multimedia expansion base offers quick, easy connections to these devices. More information on how to prepare your workspace environment and set up your HP equipment is available in Working in Comfort, which is preloaded on the hard disk in the HP Library and available on the Recovery CD in \hp\Library—as well as at... - Page 34 Basic Operation Working in Comfort with a Notebook PC Using Your Mobile Computer • Position the computer so your wrists and hands are in a neutral position. Your wrists should be as straight as possible and should not have to bend sideways or more than 10 degrees up or down.
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Page 35: Batteries And Power Management
Batteries and Power Management Startup Guide... -
Page 36: Using Battery Power
Batteries and Power Management Using Battery Power Using Battery Power For information about how your computer regulates its power consumption, and how you can manually reduce power consumption and extend the life of the computer’s battery, see the chapter titled “Batteries and Power Management” in the online Reference Guide. To check battery status The computer contains one battery: the main battery. -
Page 37: To Respond To A Low-Battery Warning
On the battery 1. Remove the battery from the computer (see “Step 1: Install the battery” on page 19) or from the expansion base. 2. Press the contact pad on the back of the battery. The number of lights that turn on indicates the remaining charge (each light represents 20% of a full charge). - Page 38 Batteries and Power Management Using Battery Power To get the longest operating time, wait until the battery’s charge is below 50% before recharging, then charge it fully (100%). Charging can take up to approximately 2 hours. You can continue working while the battery charges. A fully charged battery can operate the computer for up to approximately 4 hours, depending on your computer’s model, power management settings, and level of use.
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Page 39: Add-On Devices
Add-On Devices Startup Guide... -
Page 40: Using An Expansion Base
Add-On Devices Using an Expansion Base Using an Expansion Base The multimedia expansion base enhances your computer’s capabilities as a portable computer system. It provides space for additional drives and batteries, as well as expanded multimedia performance. The expansion base also makes your computer more convenient for desktop use. By making a single connection—docking your computer into the base—you get easy access to these devices: •... - Page 41 2. Insert the back of the computer into the expansion base so it’s held by the hooks at the back corners. Then lower the front end into the base. Press firmly near the center- front until it latches into the base. If the computer doesn’t latch, plug in the AC adapter.
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Page 42: To Undock The Computer
Add-On Devices Using an Expansion Base To undock the computer 1. Important: close any files that reside on network drives or module drives in the expansion base. 2. Press the undock switch on the right side of the expansion base. –or–... -
Page 43: To Play Audio Cds
2. Slide the button down, then move the entire latch forward to undock the computer. To play audio CDs The multimedia buttons on the front of the expansion base control the CD-ROM or DVD drive in the right module bay. Power is provided by the computer battery, the AC adapter, or a secondary battery in the left module bay. -
Page 44: To Use The Status Panel
Add-On Devices Using an Expansion Base 1. Multimedia power switch (and indicator light)—turns the CD player on and off. Works only when the computer is turned off, in Standby or Hibernate mode, or not docked. 2. Previous track. 3. Play/Pause. 4. - Page 45 1. Status panel button. 2. Status panel. For more information about the status panel, see “To use the status panel” in the online Reference Guide. Add-On Devices Using an Expansion Base Startup Guide...
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Page 46: Using Plug-In Modules
Add-On Devices Using Plug-In Modules Using Plug-In Modules You can use any compatible plug-in module with the multimedia expansion base’s module bays, such as: • CD-ROM, DVD, or similar drive. • Zip drive. • Second hard drive. • Floppy disk drive. •... - Page 47 CAUTION Before disconnecting a CD-ROM drive, DVD drive, or any other type of drive, you must either stop the drive using the icon in the taskbar or shut down the computer—otherwise, you could lose data. Exception: for Windows 98, you MUST shut down the computer before connecting or disconnecting a hard disk drive.
- Page 48 Add-On Devices Using Plug-In Modules 3. Press the button on the module release latch, and slide the latch toward the front of the expansion base. 4. Grasp the module and pull it out. 5. Slide the new plug-in module into the computer until it clicks into place. 6.
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Page 49: Installing Additional Ram
RAM slot beneath the keyboard (which contains a module installed at the factory), and an expansion slot on the bottom of the unit. You can use both of these slots to expand your unit’s RAM. Use HP PC-133 or higher SDRAM only. You’ll need a small Phillips screwdriver for these procedures. - Page 50 Add-On Devices Installing Additional RAM 4. Carefully insert the edge of the RAM module into the connector at about a 30° angle until it is fully seated. Then press down on both sides until the latches snap closed. 5. Replace the cover. 6.
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Page 51: Replacing The Hard Disk Drive
Replacing the Hard Disk Drive To replace the hard disk drive You’ll need a small Phillips screwdriver for this procedure. 1. Unplug the AC adapter, if present, and remove the battery. 2. Turn the unit bottom side up and remove the hard drive retaining screw. 3. -
Page 53: Troubleshooting And Maintenance
Troubleshooting and Maintenance Startup Guide... -
Page 54: Troubleshooting Your Computer
(Windows XP), and use the Windows troubleshooters. • See the Microsoft Windows manual shipped with the computer. • For updated information, see the HP Notes in the online HP Library or on the Recovery CD in \hp\Library. • Find technical tips and software updates for the computer at the HP Business Support web site (www.hp.com/go/bizsupport). -
Page 55: Hard Disk Drive Problems
If the screen is difficult to read • Try setting the display resolution to its default setting of 1024×768: click Start, Settings, Control Panel, double-click Display, then click Settings (Windows 98 or 2000), or click Start, Control Panel, Appearance and Themes, Display, Settings (Windows XP). -
Page 56: Performance Problems
Troubleshooting and Maintenance Troubleshooting Your Computer Performance problems For best performance with Windows 2000 or XP, your computer should have at least 96 to 128 MB of memory (RAM). If the computer stops responding • Press CTRL+ALT+DEL to end the application that is not responding. •... -
Page 57: Startup Problems
Startup Problems If the computer doesn’t respond when you turn it on • Connect the AC adapter. • Try turning on the unit by pressing the blue sleep button. • Reset the computer by inserting a straightened paper clip into the system-off switch on the left side of the computer. -
Page 58: Testing The Hardware
To run the e-Diagtools diagnostic test 1. Click Start, Shut Down (or Turn Off Computer), Restart. 2. When the HP logo appears, press F10 to start the diagnostic test. 3. When the menu appears, press ENTER to run e-Diagtools. The first time you run the program, you will be prompted to select the language for the program. - Page 59 13. Exit. Press F3 and then any key to exit and reboot. 14. Optional: open the Support Ticket. In Windows, click Start, Programs (or All Programs), HP e-Diagtools, e-Diagtools for Windows. 15. Click View to display the Support Ticket. 16. To add information about your problem, click Comments and type the information, then click OK.
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Page 60: Configuring The Computer
1. Click Start, Shut Down (or Turn Off Computer), Restart. 2. When the HP logo appears, press F2 to enter BIOS Setup. 3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to navigate: •... -
Page 61: Reinstalling And Updating Software
• On your computer’s hard drive under C:\hp\Drivers. • On the Recovery CD under \hp\Drivers. • On the HP Business Support web site (www.hp.com/go/bizsupport). This web site contains the latest updates of software drivers for different operating systems. To recover the factory installation of your hard disk You can use the Recovery CD to reinstall the original factory software on your computer’s hard disk. -
Page 62: To Create A Support Utility Disk
4. Turn on or restart the computer. If the computer is running, click Start, Shut Down (or Turn Off Computer), Restart. 5. When you see the HP logo, press ESC to select the boot device: • If you’re using a CD-ROM drive in the expansion base, select the CD-ROM drive as the boot device. -
Page 63: Hp Support And Service
HP Support and Service Startup Guide... -
Page 64: Getting Assistance For Your Computer
Getting Assistance for Your Computer To get help from the web HP has several web sites on the Internet dedicated to providing information to HP notebook computer users. The following sites are especially useful for helping you get support for your computer: •... -
Page 65: To Contact Hp For Support Or Service
Getting Assistance for Your Computer To contact HP for support or service HP Customer Care Centers will assist you free of charge during the term of the warranty (you are responsible for the telephone charges). During the free assistance period, HP will assist with questions about: •... - Page 66 HP Support and Service Getting Assistance for Your Computer North America United States: (970) 635-1000 Canada: (905) 206-4663 Mexico: Mexico City: 52-58-9922 Outside Mexico City: 01-800-472 6684 Guadalajara: 669-9500 Monterrey: 378-4240 South America Argentina: From Argentina: 0810-555-5520 Outside Argentina: 5411-4778-8380 Brazil: São Paulo: (11) 3747-7799...
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Page 67: To Receive Repair Service
To receive repair service If the HP notebook product is not normally sold by HP in the country of use, it must be returned for service to a country in which it is sold and supported. Note HP Pavilion notebooks have regional support and service in selected countries. -
Page 68: To Prepare Your Computer For Shipment
If you have questions about packaging requirements when returning your notebook for repair, contact HP Service and Support—see “To contact HP for support or service” on page 65. If your notebook is not packaged properly, you will be responsible for any damages to it that occur during shipping. -
Page 69: Hewlett-Packard Limited Warranty Statement
3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. - Page 70 7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
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Page 71: Reference Information
Reference Information Startup Guide... -
Page 72: Hardware Specifications
Reference Information Hardware Specifications Hardware Specifications Because we are constantly improving our products, the specifications shown below are subject to change. For the latest specifications, see the HP Notebook web site (www.hp.com/notebooks). Physical Attributes Computer: Size: 278 × 222 × 25 mm (10.9 × 8.7 × 1.0 in). - Page 73 Audio System Computer: 16-bit Sound Blaster Pro-compatible stereo sound. Built-in speaker. 3D-enhanced PCI bus audio. Built-in microphone. Separate audio-off button with indicator light. Headphone-out and microphone-in. Expansion base: CD player (can play with or without computer docked). Stereo sound via three built-in speakers. Analog pass-through from the computer.
- Page 74 Reference Information Hardware Specifications Input/Output Computer: 2 universal serial bus (USB) ports. 15-pin VGA video-out with DDC support. Dual display. 4-Mbps IrDA-compliant infrared port. Expansion base: 2 universal serial bus (USB) ports. 9-pin, 115,200-bps serial (16550 UART). 25-pin bi-directional ECP/EPP parallel. 15-pin VGA video-out with DDC support.
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Page 75: Safety Information
250 Vac (2.5 A) 125 Vac (3 A) 250 Vac (2.5 A) 250 Vac (2.5 A) 250 Vac (2.5 A) 250 Vac (2.5 A) 250 Vac (2.5 A) Reference Information Safety Information HP Part Number 8120-6313 8120-6314 8120-8699 8120-6312 8120-6316 8121-0702 8120-6317 8120-8367... -
Page 76: Ergonomics
• When discarding a battery pack, contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries. • To obtain a replacement battery, contact your local dealer or HP sales office. • Do not charge the battery pack if the ambient temperature exceeds 45 °C (113 °F). -
Page 77: Laser Safety
• Ensure proper use by reading and following the instructions carefully. • If the unit requires service, contact an authorized HP service center— see “To contact HP for support or service” on page 65. • Do not attempt to make any adjustment of the unit. -
Page 78: Exposure To Radio Frequency Radiation
HP therefore believes the internal wireless radio is safe for use by consumers. The level of emitted energy emitted is far less than the electromagnetic energy emitted by wireless devices such as mobile phones. -
Page 79: Regulatory Information
Reference Information Regulatory Information Regulatory Information This section presents information that shows how your computer complies with regulations in certain regions. Any modifications to your computer not expressly approved by Hewlett-Packard could void the authority to operate the computer in these regions. -
Page 80: Canada
Trade name: Hewlett-Packard Company Product name: HP Omnibook 500 series and Pavilion series notebook PCs, and F2096 expansion base Complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. - Page 81 Contact your equipment supplier if it is necessary to use the equipment on a different telephone network. For further product support, contact Hewlett-Packard—see “To contact HP for support or service” on page 65. Belgium: For outdoor usage only channels 10 (2457 MHz) and 11 (2462 MHz) is allowed.
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Page 82: Japan
Reference Information Regulatory Information Japan Japan Telecommunications Approval JATE approval number: A01-1013JP, A01-1038JP Name of Equipment: T51M044.00, J07M040.04 Russia International Products sold internationally by Hewlett-Packard and its authorized dealers meet the specifications listed on the following pages. Startup Guide... - Page 83 (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The HP F1454A and F1781A ac/dc adapter used with this product is designed to operate on all power systems, other than IT power systems.
- Page 84 (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The HP F1454A and F1781A ac/dc adapter used with this product is designed to operate on all power systems, other than IT power systems.
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Page 85: Index
46 replacing hard disk, 51 DVD drive installing, 46 e-Diagtools for Windows, 58, 59 e-mail HP Customer Care, 65 emergency undock latch, 17, 41, 42 ergonomics, 19 expansion base AC adapter jack, 18 CD controls, 43 CD-ROM/DVD module, 43... - Page 86 46 modules, 46 HP Business Support web site, 11 HP Customer Care contact by e-mail, 65 HP Instant Support, 54 HP Library, 11 HP Notes, 11 infrared port location, 13 safety, 77 installing hard disk drive, 51...
- Page 87 46 temperature limits, 74 troubleshooting battery, 56 display, 54 hard disk drive, 55 HP Instant Support, 54 information sources, 54 keyboard, 55 pointing stick, 55 power, 56 startup, 57 undock switch, 17, 42 undocking Eject command, 42...