What Is Remote Support - Samsung UE65NU8000TXXU User Manual

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• Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to
re-register the Mac addresses of your new Modem/Router and the TV.
Video App problems (Youtube etc)
• Change the DNS to 8.8.8.8. Select
IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
• Reset by selecting

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician
who can remotely:
• Diagnose your TV
• Adjust the TV settings for you
• Perform a factory reset on your TV
• Install recommended firmware updates
How does Remote Support work?
You can easily get Samsung Remote Support service for your TV:
1. Call the Samsung Contact Centre and ask for remote support.
2. Open the menu on your TV and go to the Support section. (
3. Select Remote Management, then read and agree to the service agreements. When the
PIN screen appears, provide the PIN number to the technician.
4. The technician will then access your TV.
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>
> Settings > Support > Self Diagnosis > Reset Smart Hub.
Settings > General > Network > Network Status >
Wireless router
Wireless repeater
> Settings > Support)