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14
Troubleshooting
EN
Problem
Low heat / Low flame when
valve turned to high.
Excessive flare-ups/uneven
heat.
Burners burn with yellow
flame, accompanied by the
smell of gas.
Flames lift away from
burner, accompanied by the
smell of gas, and possibly
difficulties in lighting.
Rear and Side burners will
not light with the igniter
but will light with a match.
Main burner will not light
with the igniter but will
light with a match.
Humming regulator.
Burners will not cross light
each other.
"Paint" appears to be
peeling inside lid or hood.
www.napoleon.com
Possible Causes
For propane - improper lighting
procedure.
For natural gas - undersized supply
line.
For both gases - improper
preheating.
Sear plates installed incorrectly.
Improper preheating.
Excessive grease and ash build on
sear plates and in drip pan.
Possible spider web or other debris,
or improper air shutter adjustment.
Improper air shutter adjustment.
Dead battery / or installed
incorrectly.
Loose electrode wire or switch
terminal wires.
Lifting flames on burner.
Jet-fire outlet is dirty or clogged.
Normal occurrence on hot days.
Dirty or corroded cross light
brackets.
Grease build-up on inside surfaces.
Solution
Ensure lighting procedure is followed carefully. All
gas grill valves must be in the off position when the
tank valve is turned on. Turn tank on slowly to allow
pressure to equalize. See lighting instructions.
Pipe must be sized according to installation code.
Preheat grill with both main burners on high for 10
to 15 minutes.
Ensure sear plates are installed with the holes
towards the front and the slots on the bottom. See
assembly instructions.
Preheat grill with both main burners on high for 10
to 15 minutes.
Clean sear plates and drip pan regularly. Do not
line pan with aluminum foil. Refer to cleaning
instructions.
Thoroughly clean burner by removing. See general
maintenance instructions. Open air shutter slightly
according to combustion air adjustment instructions.
(This must be done by a qualified gas installer.)
Close air shutter slightly according to combustion air
adjustment instructions. (This must be done by a
qualified gas installer.)
Replace with premium heavy-duty battery.
Check that electrode wire is firmly pushed onto the
terminal on the back of the igniter. Check that the
lead wires from the module to the ignition switch (if
equipped) are firmly pushed onto their respective
terminals.
Close air shutter slightly - see previous problem.
Clean jet-fire outlet with a soft bristle brush.
This is not a defect. It is caused by internal vibrations
in the regulator and does not affect the performance
or safety of the gas grill. Humming regulators will not
be replaced.
Clean or replace as required.
This is not a defect. The finish on the lid and hood is
porcelain and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards,
that flake off. Regular cleaning will prevent this. See
cleaning instructions.
N415-0541 JUL 17.20
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