HP Compaq NX6315 Getting Started page 4

Contents
3 Troubleshooting
Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Help and Support Center . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
A Notebook tour
Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Front components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
Rear components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
Right-side components. . . . . . . . . . . . . . . . . . . . . . . . . . A-10
Left-side components . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11
Bottom components . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12
WLAN antennae (select models only) . . . . . . . . . . . . . . A-14
iv
The computer is unable to start up. . . . . . . . . . . . . . . 3-1
The computer screen is blank . . . . . . . . . . . . . . . . . . 3-3
Software is functioning abnormally . . . . . . . . . . . . . 3-4
The computer is turned on but not responding . . . . . 3-4
The computer is unusually warm. . . . . . . . . . . . . . . . 3-5
An external device is not working . . . . . . . . . . . . . . . 3-6
The home wireless network connection is
not working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Prepare to contact Customer Care . . . . . . . . . . . . . . . 3-8
Contact Customer Care by e-mail or telephone. . . . . 3-8
Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Buttons, switches and readers . . . . . . . . . . . . . . . . . . A-5
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7
Getting Started