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6 Reference
Troubleshooting
For initial support, contact your IT department or your local authorised dealer.
Power does not switch on when using battery power.
The remaining battery power may be too low to run your device. Charge the battery.
Screen responds slowly.
Make sure that your device is not running out of battery power. If the problem still persists, restart your device.
Screen freezes.
Restart your device.
Screen is hard to read.
Make sure that the backlight of the display is set to a high-enough brightness.
Cannot establish a connection with a computer.
•
Make sure that your device and your computer are both switched on before trying to establish a connection.
•
Make sure that the cable is securely plugged into the USB port on your computer and on your device.
Connect the USB cable directly to your computer—do not run the cable through a USB hub.
•
Restart your device before connecting the cable. Always disconnect your device before you restart your
computer.
Caring for the Device
Taking good care of your device will ensure trouble-free operation and reduce the risk of damage to your device.
•
Keep your device away from excessive moisture and extreme temperatures.
•
Avoid exposing your device to direct sunlight or strong ultraviolet light for extended periods of time.
•
Do not place anything on top of your device or drop objects on your device.
•
Do not drop your device or subject it to severe shock.
•
Do not subject your device to sudden and severe temperature changes. This could cause moisture
condensation inside the unit, which could damage your device. In the event of moisture condensation, allow
the device to dry out completely before use.
•
The screen surface can easily be scratched. Avoid touching it with sharp objects. Non-adhesive generic
screen protectors designed specifically for use on portable devices with LCD panels may be used to help
protect the screen from minor scratches.
•
Never clean your device with it powered on. Use a soft, lint-free cloth to wipe the screen and the exterior of
your device.
•
Do not use paper towels to clean the screen.
•
Never attempt to disassemble, repair or make any modifications to your device. Disassembly, modification
or any attempt at repair could cause damage to your device and even bodily injury or property damage and
will void any warranty.
•
Keep your device and its accessories out of the reach of small children or animals.
•
Do not store or carry flammable liquids, gases or explosive materials in the same compartment as your
device, its parts or accessories.
•
To discourage theft, do not leave the device and accessories in plain view in an unattended vehicle.
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