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Troubleshooting
Samsung Family Hub
Symptom
Could not find
"Samsung Family
Hub" in the app
market.
Could not log into
the app.
LCD
Symptom
Cannot connect to
my TV.
The inner view
picture looks
bulged out or
incomplete.
The displayed
measurement on
the Fridge Manager
is not correct.
62
English
Untitled-3 62
• The Samsung Family Hub app is not available for some tablet
and iPad and some smartphone.
- support that [Android] OS 6.0 or higher(mimimum 2 GB RAM
Size)
- support that [iOS]10.0 or higher/iPhone 6 or higher.
• You must log into your Samsung account to use the app.
• If you don't have a Samsung account, follow the app's onscreen
instructions to create one.
• This refrigerator can only connect to the following Samsung
Smart TV.
2015-17 models: J/KMU6400 Series
2018 models: NU7400 series or above.
2019 models: Q60R series or above.
2020 models: Q60T series or above and Lifestyle TV (The
frame, The sero). Please check the model name of your TV first.
• Network connections may suffer temporary interruptions. Turn
your TV off, and then try again.
• The edges of the inner view may look bulged out. The bulging
is caused by the convex lens of the camera.
• The inner view may be incomplete due to the blind spots on
the left and right corners or screened depending on the layout
of food items. Make sure to place food items in the front center.
• The displayed conditions may differ from the actual
temperature and humidity.
Action
Action
5/22/2020 12:13:54 PM
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