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Effective July 1, 2017, all Telecom product ordering, maintenance,
warranty, and support obligations have been transferred to Mitel
DKT2504-DECT
User Guide
May 2017

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Table of Contents
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Summary of Contents for Toshiba Strata Cix DKT2504-DECT

  • Page 1 Effective July 1, 2017, all Telecom product ordering, maintenance, warranty, and support obligations have been transferred to Mitel DKT2504-DECT User Guide May 2017...
  • Page 2 To view the latest version of this or other documents please refer to the Toshiba FYI web site. Toshiba America Information Systems shall not be liable for any commercial losses, loss of revenues or profits, loss of goodwill, inconvenience, or exemplary, special, incidental, indirect or consequential damages whatsoever, or claims of third parties, regardless of the form of any claim that may result from the use of this document.
  • Page 3 Under the copyright laws, this document cannot be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, without prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.
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  • Page 9: Table Of Contents

    Operation with the Strata CIX ...................21 Making a Call to Another Extension..................22 Receiving a Call from Another Extension .................23 Making an Outside Call.....................24 Receiving an Outside Call ....................24 Finish Talk Mode ......................25 Redial (Option)........................25 Channel Change.......................25 Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 10 Chapter 4 – Feature Access Codes Call Forward Codes ......................43 Chapter 5 – Troubleshooting and Specifications Troubleshooting ........................47 DKT Mode.........................48 Cleaning Charging Unit Contacts ..................48 Charging Spare Battery Packs ..................49 Range and Performance....................49 Radio Interference ......................49 Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 11 Contents Chapter 5 – Troubleshooting and Specifications Telephone Line Problems....................50 Privacy ..........................50 Specifications........................51 Strata CIX DKT2504-DECT User Guide 05/2017...
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  • Page 13: Chapter 1 - Strata Dkt2504-Dect

    DECT technology minimizes any interference between base stations in proximity or any surrounding WLAN access points. It is also engineered to work with your Toshiba digital telephone system and provide you with reliability, long life, and outstanding performance.
  • Page 14 Mute, Speaker Four programmable function buttons plus four speed dial buttons • Charging stand (with spare battery charging capability) • Wall-mountable base and charging units • Headset jack (2.5mm) • Three ring tones • Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 15: Technology

    This is much simpler than having a separate extension number and standard station port for a conventional single-line cordless telephone. A Message Waiting icon appears on the LCD when message(s) are in the user? • mailbox. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 16: Handset

    A setting example is shown below. Note The handset and base unit of your cordless telephone is equipped with the same security code. In order for this handset to operate, it must be installed with the matching base unit. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 17 Charge On - Charge Indicator as Low > Level 1 > Level 2 > Full > Low When the handset is on the charger with the battery at full, the battery status icon shows battery full. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 18: Lcd Display

    The rear slot is for spare battery charging. It automatically discharges when it detects that discharging is necessary. LEDs - handset and battery indicate battery charging status. The LEDs are red when charging, and are off when not charging. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 19: Cordless Digital Telephone Standard Parts

    STRATA DKT2504-DECT Cordless Digital Telephone Standard Parts Cordless Digital Telephone Standard Parts Your Toshiba cordless digital telephone includes the following items: Base unit • Base unit stand • Base unit wall plate adapter • Handset • Rechargeable handset battery •...
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  • Page 21: Chapter 2 - Installation

    Installation Step 1: Review Safety Instructions WARNING! Toshiba DOES NOT intend this unit to be waterproof. To reduce the risk of fire, electrical shock, or damage to the unit, DO NOT expose this unit to rain or moisture. Read and understand all product instructions.
  • Page 22 CAUTION! Changes or modifications to this product not expressly approved by Toshiba, or operation of this product in any way other than as detailed by this User Guide, could void your authority to operate this product.
  • Page 23 Place the base unit to the right of the DKT. If placed on the left, the cord- less antenna picks up a tone due to its close proximity to the DKT speaker and electronic parts. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 24 Note Flexible Buttons (FB) are numbered from the bottom up and left to right. FB7 for example would be the seventh button up on the left. 4. Press Hold. 5. Lift the handset to exit programming mode. Wait a few seconds for the telephone to reset itself. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 25 “Line In” jack of cordless telephone base unit (shown at right). 2. Plug the additional two-foot cable into the ?ine Out?jack of the base unit and into the DP/DKT jack located on the bottom of the telephone. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 26: Base Unit

    Important! Use only the supplied AC adapter. • If the handset LED on the charging unit and/or the battery LED on the base unit do • not light, return everything to your Authorized Dealer. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 27: Standard Wall Plate Mounting

    7. Place the base unit on the posts of the wall plate and push down until it’s firmly seated (shown right). 8. Plug the AC adapter into a standard 120VAC wall outlet. Note Do not use an outlet controlled by a wall switch. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 28: Direct Wall Mounting

    5. Plug the other end of the telephone cord into a telephone wall jack. 6. Plug the AC adapter into a standard 120VAC wall outlet by following Step 7 of the Standard Wall Plate Mounting. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 29: Charging Unit Wall Mounting

    (shown right). 3. Place the charging unit on the posts of the wall screws and push down until it is firmly seated (shown right). 4. Plug the AC adapter into a standard 120VAC wall outlet. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 30 1. Place the handset in the charging unit. 2. Ensure that the handset LED lights. If it does not, make sure that the AC adapter is plugged in and that the handset is making good contact with the charging unit contacts. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 31 4. Use the belt clip to attach the handset to your belt or pocket. ä To remove the belt clip 1. Carefully pry the tabs loose and remove the belt clip. 2. Reinstall the cover tab. Strata CIX DKT2504-DECT User Guide 05/2017...
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  • Page 33: Chapter 3 - Operation & Setup

    Operation with the Strata CIX The operation described below is an example of using the DKT2504-DECT with a Strata CIX telephone system and may differ from your particular installation (details depend on your Strata CIX configuration). Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 34: Making A Call To Another Extension

    2. Enter the number of the desired party (102), for instance. The LCD shows the dialed numbers and rings the extension. 3. When the called party answers, the LCD shows successful connection by displaying the handset icon as shown. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 35: Receiving A Call From Another Extension

    (depends on how quickly the RF connection is established: 3. The current volume shows for two seconds, then the talk screen displays. The talk screen displays the calling party information for the duration of the call. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 36: Making An Outside Call

    • the TALK button • any dialing button • or just pick up the handset if it is in the charger. 3. The current volume shows for two seconds, then the talk screen displays. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 37: Finish Talk Mode

    In cases when the TALK or speaker-icon button is pushed and connection to the CIX cannot be established, or if the base station doesn’t respond, the handset goes to idle mode after blinking the following message for seven seconds: Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 38: Out Of Range

    While talking, if the handset cannot receive a signal from the base station for • appox. five seconds, it goes to idle mode - conversation is dropped - with an error tone. In this case, the LCD shows the message below. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 39: Low Battery

    During talk mode, press the menu/MUTE button on the front of the handset. The MUTE icon displays on the screen and the microphone is dead. ä Press the menu/MUTE button again to cancel the mute condition. Finishing the conversation also cancels the mute condition. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 40: Hands Free

    When the + (up) button is pressed when the handset is idle, the handset goes to the Ringer Volume setting and displays the current setting. The Ring volume is changed as follows: Press the up button to show the next screen Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 41: Ringer Mute

    Press and hold the - button for two seconds to turn the Ringer mute off (unmute). ä Any incoming call will blink on the handset. ä The setting will be saved until it is changed. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 42: Menu Setting Mode

    2. Select Change Ringer Type by the + or - button and press menu/MUTE. 3. The LCD shows tone types and sounds each one as the + or - button is pressed. 4. Press the menu/MUTE button at the desired tone. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 43: End Of Range Alarm

    3. The LCD will show On and Off. Select either one by the + or - button and press menu/MUTE. 4. The handset will emit a confirmation tone and show Saved on the LCD and then go to the menu list mode. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 44: Registration

    To clear the last digit, press the - button. To clear all the digits hold the - button down for 2 seconds. After all digits are gone, press the - button. The handset goes to the menu list mode. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 45: Deregistration

    4. Press the menu/MUTE button when the pointer indicates No and the handset returns to idle. 5. The handset will be deregistered from the base station. The handset emits a confirmation tone, shows the message below and goes to the menu list mode. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 46: Base Registration Pin

    (your base unit may have just one button). When both the Base Key option and One Touch Dialing options are enabled, the One Touch Dial buttons are F9 and F10. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 47: One Touch Dialing

    When both the Base Key Option and One Touch Option are enabled, the One Touch Dial 3 and 4 options disappear. 4. Press menu/MUTE. The LCD shows the edit display. 5. If no number is stored, the LCD shows the following: Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 48: Dial Out

    During a conversation you can send a One Touch dial number at any time. When the One Touch number is sent, the current dial display disappears. ä When a function button is pressed while the digits are being sent, the dial output is canceled. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 49: F9~F12 Feature Buttons

    Redial button will not use that number as the last one dialed. Conference a Call ä Press Cnf/Trn. The dialed numbers saved in conference memory is shown on the display after two seconds. When the other party answers, press Cnf/Trn to have a three-way conversation. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 50: Switch A Call To Your Cordless Digital Telephone

    Switch a Call to the Desk Telephone 1. Press Hold on the DKT2504-DECT handset. 2. Pick up the desktop telephone and press the flashing Line LED. The cordless telephone is disconnected. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 51: Chapter 4 - Feature Access Codes

    Automatic Busy Redial - On #441 Automatic Busy Redial - Off #442 Automatic Callback Cancel #431 Background Music Telephone Speaker On Ext. button + #490 + source number + # Telephone Speaker Off Ext. button + #491 Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 52 Ext. button + #5#74 + Ext. No. on hold Retrieve Conferencing - Three Way #494 Dialing Dial Dial #658 + old Security Code (1~15 digits) + # + new Security DISA Security Code - Change Code (1~15 digits) + # Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 53 Advisory Message - Cancellation #412 Network Access Code (Private 8 + Private Network No. Network) Night Ring Answer #5#39 Off-hook Call Announce (Manual Voice First: 2; Tone First: 1, 21, or 12 Mode) Override Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 54 Substitution of Dial “ ” Substitution of Dial “ ” Travelling Class Override Enter Code #471 Change Code #69 + Index Number + old Code + # + new Code + # User Programming Mode #9876 Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 55: Call Forward Codes

    Busy No Answer to Press ext. button + #6041 + outside line access code + dest. telephone no. + # + outside telephone timer (08~60) (tone) Cancel Press ext. button + #6051 (tone) Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 56 Press ext. button + #6022 (tone) + dial the other telephone’s ext. no. + enter Busy to outside other telephone’s CF pass code + # + outside line access code + dest. telephone no. telephone no. + # (tone) Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 57 CF pass code + # (tone) + outside line access code + dest. telephone no. + # (tone) + timer (08~60) (tone) Press ext. button + #6052 (tone) + dial the other telephone’s ext. no. + enter Cancel other telephone’s CF pass code + # (tone) Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 58 Your telephone must be enabled in programming to have the ability to change pass codes. Press ext. button + #670 (tone) + dial the dest. ext. no. (tone) + old pass code + Change Pass Code # (tone) + new pass code (tone) + # Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 59: Chapter 5 - Troubleshooting And Specifications

    Make sure the base unit is positioned correctly. Conversation is interrupted frequently. • Move closer to the base unit. • Check for low battery warning. Warning tone and Out of Range • Move closer to the base unit. message. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 60: Dkt Mode

    Make sure the AC adapter is plugged into the base unit and wall outlet. DKT Mode When a Toshiba DKT is connected to the Base of a cordless handset, the cordless telephone LCD will display “DKT Mode” whenever the digital telephone is in use. Important! If the cordless telephone is in a stand-alone configuration and its LCD displays “DKT Mode”...
  • Page 61: Charging Spare Battery Packs

    Radio interference occasionally interrupts conversations, which does not mean that your unit is defective. Move to a different location while you are talking. If the interference continues, move the base unit. If there is still interference, contact your System Administrator. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 62 Because of the inherent physical properties of radio waves, your communications can be received by radio receiving devices other than your own cordless telephone unit. Consequently, any communications using your cordless telephone may not be private. Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 63 Depth – 1 inches (25.4 mm) Height – 6½ inches (165 mm) Weight Approximately 8.8 oz. with battery (0.25 kg) Capacity – 910 mAh, 2.4 V Battery Talk Mode – 16 hours (typical) Standby Mode – 7 days (typical) Strata CIX DKT2504-DECT User Guide 05/2017...
  • Page 64 This is the last page of the document.

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