Navien NFC-250/200H User's Information Manual page 26

LIMITED WARRANTY NAVIEN, INC.
Effective
This 5/10 year limited warranty on heat exchangers,
3/5 year limited warranty on parts, and 1 year
limited-labor warranty ("Warranty") covers defects
in materials or workmanship when the Navien
NFC-H Boiler ("Product") is installed by a properly
licensed plumber or contractor and operated in
strict compliance with the Installation & Operations
manual procedures, subject to the terms within this
Warranty document. Improper installation or use
will void this Warranty. This Warranty runs from date
of installation and extends to the original purchaser
and subsequent owners, but only while the Product
remains at the site of the original installation. This
Warranty includes a limited warranty as set forth
below.
What is covered?
Subject to the foregoing terms, Navien will
repair or replace the covered Product or any part
or component that is defective in materials or
workmanship for a period of five (5) years in regard
to parts and up to ten (10) Years in regard to the
heat-exchanger. Navien will pay labor charges
for the repair subject to Navien's prior written
approval and in accordance with Navien's schedule
of approved labor allowances for a period of one
(1) year from the date of installation. All repair parts
must be genuine Navien parts. All repairs and
replacements must be performed by an individual
or servicing company that is properly licensed to do
the type of repair.
When the Product is or has ever been used for
anything other than single family residential
application (hereinafter "Commercial") then the
parts warranty will be reduced to three (3) years and
the heat exchanger warranty to five (5) years.
During the applicable warranty period, replacement
of the Product or components may be authorized
by Navien only. Navien does not authorize any
person or company to assume for it any obligation
or liability in connection with the replacement of
the Product or its components. If it is determined
that repair or replacement of a part, under warranty,
is not possible, the Product will be replaced with
a new Product having at least the same BTU
capacity as the product at issue. The replacement
component or product will be warranted only for
the unexpired portion of the applicable warranty
period for the original component or Product.
26 Warranty
Applicable Warranty Periods
Period of Coverage
Residential*
Labor 1 year
Parts 5 years
Heat
10 years
Exchanger
* Applies only to single family, residential locations.
How do I get service?
You must contact the original installer of your
Product. Your installer will need to contact Navien
to report the issue. If the original installer cannot
be identified or you no longer choose to use that
service provider, you may choose any service
provider who is properly licensed to complete
the necessary repair. The installer and/or service
provider must comply with Navien's warranty
service and return policy procedures as available
on Navien's website including contacting Navien's
Technical Support Department at (800) 519-8794,
option 2, prior to commencing any service.
Proof of the date of installation must be provided to
Navien. At Navien's request, the defective Product
or part must be returned to Navien. When the
Product is installed in new construction, the date
of installation shall be established as the date upon
which the end-user takes title to the real property. If
proof of the installation date is unavailable, then six
months after the date of manufacture will be used.
Commercial
Labor 1 year
Parts 3 years
Heat
5 years
Exchanger