Dell E1715SE User Manual page 51

Intermittent
Problems
Missing Color
Wrong Color
Image retention
from a static image
left on the monitor
for a long period of
time
Monitor malfunctions
on & off
Picture missing color
Picture color not
good
Faint shadow from the
static image displayed
appears on the screen
• Ensure that the video cable
connecting the monitor to the
computer is connected properly
and is secure.
• Reset the monitor to Factory
Settings.
• Perform monitor self-test
feature check to determine if the
intermittent problem occurs in
self-test mode.
• Perform monitor self-test feature
check.
• Ensure that the video cable
connecting the monitor to the
computer is connected properly
and is secure.
• Check for bent or broken pins in
the video cable connector.
• Change the Color Setting Mode
in the Color Settings OSD to
Graphics or Video depending on
the application.
• Try different Color Preset Settings
in Color Settings OSD. Adjust
R/G/B value in Color Settings OSD
if the Color Management is turned
off.
• Change the Input Color Format to
PC RGB or YPbPr in the Advance
Setting OSD.
• Use the Power Management
feature to turn off the monitor
at all times when not in use (for
more information, see Power
Management Modes.
• Alternatively, use a dynamically
changing screensaver.
• Use "LCD Conditioning" feature
under "Other Settings" to eliminate
image retention.
Troubleshooting 51
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