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Top Tips
Question: How do I return to the Setup App?
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To reset the TV to factory defaults, press MENU > System > Reset & Admin > Reset TV to Factory Defaults. If you have changed the
default Parental Control Passcode, enter it now. Select Reset. Remember that all of your settings will be lost.
Question: There is a picture, but there is no sound.
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Press the VOLUME UP button on the remote.
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Press the MUTE button on the remote to ensure that mute is off.
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Press MENU > Audio. Be sure TV Speakers is set to On.
The TV displays "No Signal.
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Be sure your connected devices are turned on.
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Press the INPUT button on the remote and select the input to which your device is connected (HDMI-1, HDMI-2, COMP, etc.).
There are black/gray bars on the top/bottom/sides of the screen.
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Note that some television channels add black bars to the picture.
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Set the TV to Wide or Zoom mode. Press the WIDE button, highlight Wide or Zoom, and press OK.
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Adjust the video settings of your external device
There is no power.
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Be sure the power cord is securely connected to the AC socket on the TV and to a working electrical outlet.
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Press the POWER button on the remote or on the side of the TV.
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If the above steps do not work, try plugging the power cord into a different outlet.
The V.I.A. App is not working.
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Be sure your TV is connected to the Internet.
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Restart the App by pressing the EXIT button to close the App, then open the App.
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Reboot your TV by pressing the POWER button on the remote, then turn it back on.
I am having trouble connecting to my network.
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If you are using an Ethernet cable, ensure it is securely connected to your router/modem and the TV.
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If you are connecting wirelessly, try repositioning your router for the best connection.
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Turn off all devices. Restart your router/modem.
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Try to use another internet-connected device. If it is not working, call your Internet Service Provider (ISP).
The remote is not responding.
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Make sure the batteries are properly inserted, matching the - and + symbols.
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Replace the batteries with fresh ones.
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