Troubleshooting - Samsung HW-H550/ZA User Manual

troubleshooting

Before requesting service, please review the following.
Symptom
The unit will not turn on.
A function does not work when the
button is pressed.
Sound is not produced.
The Picture does not appear on a TV
when a function is selected.
The remote control does not work.
The sound from the left/right
channels are reversed.
The SoundConnect (TV pairing)
failed.
Check
• Is the power cord plugged
into the outlet?
• Is there static electricity in
the air?
• Is the unit properly
connected to your TV?
• Is the Mute function on?
• Is the volume set to
minimum?
• Is the TV connected
properly?
• Are the batteries drained?
• Is the distance between
remote control and main
unit too far?
• Are the left/right audio
output cables from the TV
connected properly?
• Does your TV support
SoundConnect?
• Is your TV firmware the
latest version?
• Does an error occur when
connecting?
• Reset the TV MODE and
connect again.
Remedy
• Connect the power plug to
the outlet.
• Disconnect the power plug
and connect it again.
• Connect it correctly.
• Press the Mute button to
cancel the Mute function.
• Adjust the volume.
• Connect it correctly.
• Replace with new batteries.
• Move closer to the unit.
• Check the left/right channel
and connect it/them
correctly.
• SoundConnect is supported
by some Samsung TVs
released from 2012 on.
Check your TV to see if it
supports SoundConnect.
• Update your TV with the
latest firmware.
• Contact the Samsung call
center.
• Press the button for 5
seconds to reset the
product.
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