Ordering Replacement Parts; Warranty Information - Napoleon Prestige BIP500RBN-3 Manual

KEEP YOUR RECEIPT AS PROOF OF PURCHASE TO VALIDATE YOUR WARRANTY.

Ordering Replacement Parts

Warranty Information

MODEL:
DATE OF PURCHASE:
SERIAL NUMBER:
(Record information here for easy reference)
For replacement parts and warranty claims, contact the Napoleon dealer where the product was purchased.
Before contacting the dealer, check the Napoleon Grills Website for more extensive cleaning, maintenance,
troubleshooting and parts replacement instructions at
To process a claim, the following information is required:
In some cases, Napoleon could request to have the parts returned to the factory for inspection before
providing replacement parts.
Before contacting Napoleon dealer, please note that the following items are not covered by the warranty:
N415-0522 JAN 18.19
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1. Model and serial number of the unit.
2. Part number and description.
3. A concise description of the problem ('broken' is not sufficient).
4. Proof of purchase (photocopy of the invoice).
• Costs for transportation, brokerage or export duties.
• Labour costs for removal and reinstallation.
• Costs for service calls to diagnose problems.
• Discolouration of stainless steel parts.
• Part failure due to lack of cleaning and maintenance, or use of improper cleaners (oven
cleaner or other harsh chemicals).
www.napoleongrills.com.
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1/18/2019 10:56:20 AM