Trouble Shooting - Philips BDP3290B/98 User Manual

6 Trouble-
shooting
Warning
•
Risk of electric shock. Never remove the
casing of the player.
To keep the warranty valid, never try to
repair the player yourself.
If you have problems using this player,
check the following points before
you request service. If you still have a
problem, register your player and get
support at www.philips.com/support.
If you contact Philips, you will be asked
for the model and serial number of this
player. The model number and serial
number are on the back of this player.
Write the numbers here:
Model No. _______________________
Serial No. ________________________
Main unit
The buttons on this player do not work.
•
Disconnect this player from the
power supply for a few minutes, and
then reconnect.
Picture
No picture.
•
Make sure that the TV is switched
to the correct source input for this
player.
No picture on HDMI connection.
•
Make sure that the HDMI cable is
not faulty. If it is faulty, replace with
a new HDMI cable.
•
On the remote control, press
then press "731" (numeric buttons)
to recover picture display. Or wait
for 10 seconds for auto recovery.
•
If this player is connected to an
unauthorized display device with an
HDMI cable, the audio and video
signals may not be output.
The disc does not play high-definition
video.
•
Make sure that the disc contains
high-definition video.
•
Make sure that the TV supports
high-definition video.
Sound
No sound on HDMI connection.
•
You may not hear any sound from
the HDMI output if the connected
device is non-HDCP compliant or
only DVI-compatible.
No secondary audio output for Picture-
in-Picture feature.
• When [Bitstream] under the [HDMI
audio] menu is selected, interactive
sound like secondary sound for
Picture-in-Picture feature is muted.
De-select [Bitstream].
Play
Cannot play a disc.
•
Clean the disc.
•
Make sure that the disc is correctly
loaded.
•
Make sure that this player supports
the disc. See "Specifications".
•
Make sure that this player supports
the region code of the DVD or BD.
•
For DVD±RW or DVD±R, make sure
that the disc is finalized.
Cannot play DivX video files.
•
Make sure that the DivX video file is
complete.
and •
Make sure that the video file name
extension is correct.
EN
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